Pulai Springs Resort
Pulai Springs Resort
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Studio Suite - Guestroom Pulai Springs Resort
Studio Suite - Guestroom
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Lobby Pulai Springs Resort
Lobby
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Interior view Pulai Springs Resort
Interior view
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Swimming pool [outdoor] Pulai Springs Resort
Swimming pool [outdoor]
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See map Pulai Springs Resort
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Very good
Location
7.3
See all 44 photos Pulai Springs Resort
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What guests are saying:
good service location is so nice
Siti from Malaysia
Couple
The service is excellent also Malaysian & Foreign Staff, food, place and swimming pool is very nice
Fazilah from Malaysia
Family with teens
Looking forwrd for next visit for family holiday
normah from Malaysia
Family with teens
Everything is quite good but might be we are not lucky enough the toilet flush system got problem. However we still think the hotel is worth for the money to stay
jocelyn from Malaysia
Couple
Superb...
Hafiz from Malaysia
Family with young children
Best and fun vacation , will be repeat again, pool was nice, breakfast also good, the room beautiful
Puan from Malaysia
Family with young children
goooood!
FATIN from Malaysia
Couple
Great pools, good breakfast , they also upgraded us to a two bedroom suite. Must imrpove on serving more food at poolside.
Sheldon from Pakistan
Family with young children
Overall a pleasant experience. Hotel is kind of aged. Facilities were ok
Sung from Malaysia
Family with young children
Very good
From 5896 reviewsSee what guests said
7.4
/
10
Very good value for money
7.8
Recommended by 90% of guests
Value for money7.8
Distance to city center15 km
Location rating7.3
Nearest airportSenai International Airport (JHB) - Malaysia
Distance to airport11.4 km
  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Currency exchange

  • Hot tub

Room choices
This property is in high demand!Booked 15 times since yesterday | 29 travelers are looking at this property right now
Four-Bedroom Suite
Four-Bedroom Suite
...
  • Room size: 193 m²/2077 ft²
  • Balcony/terrace
  • 4 single beds and 2 king be...
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Apartment with Balcony
Apartment with Balcony
...
  • Room size: 193 m²/2077 ft²
  • Balcony/terrace
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2 Bedroom Suite
2 Bedroom Suite
...
  • Room size: 79 m²/850 ft²
  • Park view
  • 2 single beds and 1 double ...
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4 Bedroom
4 Bedroom
...
  • Room size: 193.31 m²/2081 f...
  • Nature view
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3 Bedroom Suite
3 Bedroom Suite
...
  • Room size: 114 m²/1227 ft²
  • Park view
  • 2 single beds and 1 queen b...
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Premier Deluxe
Premier Deluxe
...
  • Room size: 88 m²/947 ft²
  • Nature view
  • 1 queen bed or 2 single bed...
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Double or Twin Room
Double or Twin Room
...
  • Room size: 40 m²/431 ft²
  • Balcony/terrace
  • 2 single beds
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1 Bedroom Suite
1 Bedroom Suite
...
  • Room size: 56 m²/603 ft²
  • Park view
  • 1 double bed
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Deluxe Double or Twin Room
Deluxe Double or Twin Room
...
  • Room size: 45 m²/484 ft²
  • Balcony/terrace
  • 1 double bed
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Junior Deluxe Room
Junior Deluxe Room
...
  • Room size: 40 m²/431 ft²
  • Park view
  • 2 single beds
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More about Pulai Springs Resort

More about Pulai Springs Resort

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What to eat nearby

Asian cuisine
Asian cuisine
Qing Palace Chinese Restaurant
3.8 km Asian, Chinese, Gluten Free
Savage Restoran
6.6 km Asian, Malaysian
Restoran Tam Zabb Lao and Thai
7.0 km Asian, Thai
Chinese cuisine
Chinese cuisine
YamCha Hong Kong Dim Sum
5.7 km Chinese
Eco Vegetarian Fast Food
9.2 km Chinese, Vegan
Ding Seng Fresh Frog Porridge
9.6 km Chinese
Japanese cuisine
Japanese cuisine
Kage sushi
7.6 km Japanese, Sushi
Fugetsu
9.9 km Japanese, Seafood

What they offer

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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Announcements

From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.

Real reviews from real guests

Agoda Reviews (5896)Booking.com Reviews (674)
7.4
/
10
Cleanliness7.4
Facilities7.7
Location7.3
Room comfort and quality7.3
Service7.5
Value for money7.8
Provided by verified guests of Agoda
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All guests (5896)
All room types
Showing 4590 verified guest comments
12345
7.2
Very good
Koh from Malaysia
Business traveler
Studio Suite
Stayed 2 nights in November 2018
far from JB town”
room is big, breakfast ok
Reviewed November 20, 2018
7.2
Very good
Koh from Malaysia
Business traveler
Studio Suite
Stayed 2 nights in November 2018
room is big”
the room is big but old
Reviewed November 20, 2018
6.8
Good
Elfie from Malaysia
Family with young children
1 Bedroom Suite
Stayed 2 nights in November 2018
Rooms”
We booked a one bedroom suite but was give a deluxe room which was supposedly to be an upgrade as its a newly renovated rooms & floor but would have preferred the one bedroom suite for space.
Reviewed November 14, 2018
Dear Guest, Thank you for reviewing us and for giving us your feedback. We were hoping you would like our new rooms, however, we're sorry that you would have preferred the one bedroom suite with more space. We take note of this. Hope to see you again soon. Sincerely, Sunny Soo, General Manager
Responded November 17, 2018
Pulai Springs Resort
2.0
MOHD from Malaysia
Business traveler
Studio Suite
Stayed 2 nights in November 2018
bad services”
not recommended to u stay here
Reviewed November 14, 2018
Dear Guest, We thank you for staying with us and for reviewing us. We apologize that you had a bad experience here. We only wished you would have shared with us your feedback while you were here as we would haven taken all steps to ensure that you leave this place satisfied. We hope you would reconsider us. Sincerely, Sunny Soo, General Manager
Responded November 17, 2018
Pulai Springs Resort
8.8
Excellent
geraldine from Malaysia
Family with teens
2 Bedroom Suite
Stayed 1 night in November 2018
Cleanliness need to be improved”
Perfect but the cleanliness need to be improved especially the floor for 2 Bed Room Suite.
Reviewed November 12, 2018
Dear Guest, Thank you for reviewing us. While you had a nice time here, we shall take note of the overall cleanliness, especially the floor in the 2 Bedroom suite unit you stayed in. Thank you for sharing and we hope you would come visit us again soon. Warm Regards, Sunny Soo, General Manager
Responded November 17, 2018
Pulai Springs Resort
5.2
Cheung from Singapore
Business traveler
1 Bedroom Suite
Stayed 4 nights in November 2018
Disappointing”
It is a relatively old establishement and in terms of sport facilities, it is on the average. However, by observation, the hotel customers or residents are almost 80% Malays and Indians which to me is fine. However, it view of religious or customers, guests in the swimming pool both male and female are wearing two pieces, for us swimming with the normal swimming truck would look embarassed and odd. They should have notice to explain to save non-muslim swimmer. Breakfast is again an disasater. Location is too far out and once you are in, one feel like staying on an desserted island
Reviewed November 12, 2018
4.4
Nadia from Malaysia
Family with young children
1 Bedroom Suite
Stayed 1 night in November 2018
Terrible experience at first.”
Booked one bedroom Suite Cinta Ayu, the cost about RM300++. Upon check in, reception informed we have free upgrade to Anughara which made us happy. But, sadly to say, that was not an upgrade, that was totally downgrading!!. We were given a smaller room, with broken wooden floor, broken & shaky bed, permanent stains on toilet mirror.The room seems like abandoned ones, with bad smells. OMG. This is 2nd time we stay here and this is absurd! How come they gave us such a terrible room? I called them up, and managed to talk to the duty manager, thank God, he was so helpful and within 15minutes, we finally got what we have paid for. But overall, this terrible experience makes us think twice to stay there again.
Reviewed November 10, 2018
9.2
Exceptional
Amzar from Malaysia
Family with young children
Studio Suite
Stayed 1 night in September 2018
Perfect!”
It was the best vacation ever for me to stay here. Got to upgrade room from standard room to suite room complete with kitchen. OMG! That was the best experience ever! Thank you Pulai Springs Resort!
Reviewed November 09, 2018
Dear Guest, Thank you very much for reviewing us! We're happy when our guests are happy. Glad you liked the room upgrade and it made your stay a more memorable one. We hope to see you again soon. Kind Regards, Sunny Soo, General Manager
Responded November 17, 2018
Pulai Springs Resort
9.6
Exceptional
SARJIT from Malaysia
Family with teens
1 Bedroom Suite
Stayed 2 nights in November 2018
Everyone was extremely nice. Includes the receptionists, the cleaners & the cafe staff. ”
We had a room near the lift & a bigger fridge as requested. Thank you. Asking for an extra towel was not a problem, done quickly & was done so pleasantly by the cleaner on the floor. The breakfast has definately improved. Better choices. Dinner on the 7/11/18 was great. The young lady was so helpful & kind. Please convey our sincere thanks to all concerned. The best stay so far over the years in Pulai Springs. Well done. Looking forward to our next stay on 23/11/18.
Reviewed November 09, 2018
Dear Guest, Thank you for taking the time to review us and welcome back to Pulai Springs Resort. We're extremely happy to hear that you had a great experience and this was your best stay ever over the last couple of years. We will surely share your feedback with our receptionists, the waitress who attended to you during dinner and our cleaners. Looking forward to seeing you soon. Warm Regards, Sunny Soo, General Manager
Responded November 17, 2018
Pulai Springs Resort
6.0
Yeo from Malaysia
Business traveler
1 Bedroom Suite
Stayed 1 night in October 2018
Above average”
A plenty room for business centre to be improved. No printer, PC with outdated WINDOW.
Reviewed November 08, 2018
Dear Guest, Thank you for reviewing us. We are sorry that our business centre did not meet your expectations. We take note of this and we shall take necessary actions to upgrade in this area. Sincerely, Sunny Soo, General Manager
Responded November 17, 2018
Pulai Springs Resort
6.8
Good
Amiruddin from Malaysia
Family with young children
Studio Suite
Stayed 2 nights in November 2018
Good”
not satisfied with the room that not same with my booking.
Reviewed November 07, 2018
Dear Guest, Thank you for reviewing us. We apologize for some of our shortcomings while you were here. Hope to see you again soon. Sincerely, Sunny Soo, General Manager
Responded November 08, 2018
Pulai Springs Resort
8.0
Excellent
mohd from Malaysia
Family with young children
Studio Suite
Stayed 1 night in October 2018
Very good”
good pool
Reviewed November 07, 2018
Dear Guest, Thank you for reviewing us. We are excited to know that we managed to meet your expectations. Hope to see you again soon. Sincerely, Sunny Soo, General Manager
Responded November 08, 2018
Pulai Springs Resort
8.0
Excellent
Nor from Malaysia
Couple
Studio Suite
Stayed 1 night in November 2018
Golf Resort”
Booked for studio, they upgraded to 1BR suite. Large room!
Reviewed November 07, 2018
Dear Guest, Thank you for reviewing us. We are excited to know that we managed to meet your expectations. Hope to see you again soon. Sincerely, Sunny Soo, General Manager
Responded November 08, 2018
Pulai Springs Resort
6.0
SUHAILINA from Malaysia
Family with young children
Studio Suite
Stayed 2 nights in November 2018
Old hotel but the pools are cool”
My kid love the pool. But the slide is under maintenance. Should be repair soon. The room is big enough. The cleaning guy was polite and very helping when my access card got problem. They should add more choices of food for breakfast. I stay here for 3 days and 2 nights. The road heading to hotel is very dark with tall tree beside the road. The parking too is little bit eerie. Got back a little late. And there are very strong burnt smell. I dont know what smell is that and im too scare to ask. But still, it's good place for a short vacation. Minus that night experience.
Reviewed November 06, 2018
Dear Guest, Thank you for reviewing us. We are excited to know that we managed to meet your expectations. Hope to see you again soon. Sincerely, Sunny Soo, General Manager
Responded November 08, 2018
Pulai Springs Resort
9.6
Exceptional
NUR from Malaysia
Family with young children
1 Bedroom Suite
Stayed 1 night in October 2018
Worth and Superb!”
Resort swimming pool was clean. Breakfast food are variety from asian to western. To many option and delicious. Staff are friendly & helpful. Asking for kids indoor playground and they give 1hr free access if you are stay there. Bed & room(suite) was spacious. However, swimming pool at sport centre are under maintance & quite dirty. its ok, we prefer for resort swimming pool. Definitely will repeat it.
Reviewed November 04, 2018
Dear Guest, Thank you for reviewing us. We are excited to know that we managed to meet your expectations. Hope to see you again soon. Sincerely, Sunny Soo, General Manager
Responded November 08, 2018
Pulai Springs Resort
7.6
Very good
DARREN from Malaysia
Family with young children
1 Bedroom Suite
Stayed 1 night in February 2018
Nice Hotel”
We enjoy our stay here. Breakfast can be improve.
Reviewed November 02, 2018
Dear Guest, Thank you for reviewing us. We are excited to know that we managed to meet your expectations. Hope to see you again soon. Sincerely, Sunny Soo, General Manager
Responded November 08, 2018
Pulai Springs Resort
7.6
Very good
DARREN from Malaysia
Family with young children
3 Bedroom Suite
Stayed 1 night in February 2018
Nice and clean hotel”
We enjoy our family stay here. Will be back again.
Reviewed November 02, 2018
Dear Guest, Thank you for reviewing us. We are excited to know that we managed to meet your expectations. Hope to see you again soon. Sincerely, Sunny Soo, General Manager
Responded November 08, 2018
Pulai Springs Resort
6.4
Good
Nur from Malaysia
Couple
Studio Suite
Stayed 1 night in October 2018
Nice place but disappointing staff”
not all staff is rude but when our room had problem with the air condition, the manager quickly say that we all going to check out soon so no need to change room. its kinda rude answer for a very relaxing and peaceful resort.
Reviewed October 23, 2018
Dear Guest, Thank you for taking the time to review us. While you had a nice and relaxing time, we will to apologize on the way our team members handled your issues with the air cond. This is certainly not our usual standards and I have shared this with our colleagues here. Once again, we apologize over this and we hope that you will continue to support us. See you soon. Sincerely, Sunny Soo, General Manager
Responded October 29, 2018
Pulai Springs Resort
9.2
Exceptional
Nurul from Malaysia
Family with young children
2 Bedroom Suite
Stayed 1 night in November 2017
Very enjoyable stay”
Got this room for me and my sister's family, 4 adults and 4 kids, very comfortable stay, we have our own garden terrace, yes, affordable yet luxurious! Will definitely come again
Reviewed October 18, 2018
Dear Guest, Thank you so much for reviewing us and for sharing with us and other travelers your experience. We are very excited to know that you had such an enjoyable stay in our suite. We took look forward to seeing you soon. Sincerely, Sunny Soo, General Manager
Responded October 29, 2018
Pulai Springs Resort
8.8
Excellent
ABDUL from Malaysia
Family with young children
Studio Suite
Stayed 1 night in December 2017
Recommended”
Such a quiet place. I do really recommended.
Reviewed October 17, 2018
Dear Guest, Thank you for writing a review and recommending our place to other travellers. Glad to hear that you had a nice, relaxing time. Looking forward to seeing you soon. Sincerely, Sunny Soo, General Manager
Responded October 23, 2018
Pulai Springs Resort
12345
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