Raffles Hotel Le Royal
Raffles Hotel Le Royal
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"Great location !"

Son

21 February 2018

State Room - Guestroom Raffles Hotel Le Royal
State Room - Guestroom
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Lobby Raffles Hotel Le Royal
Lobby
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Lobby Raffles Hotel Le Royal
Lobby
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Interior view Raffles Hotel Le Royal
Interior view
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Excellent
Location
8.8
See all 61 photos Raffles Hotel Le Royal
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Raffles Hotel Le Royal

Excellent location
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Excellent
From 660 reviewsSee what guests said
8.8
Recommended by 87% of guests
Value for money8.1
Location rating8.8
Nearest airportPhnom Penh International Airport (PNH)
Distance to airport8.0 km
Has restaurantYes
  • 530 meters to public transportation

  • Airport transfer

  • Currency exchange

  • Free Wi-Fi in all rooms

Room choices
9.1
Exceptional
Room comfort & quality
State Pool View
State Pool View
...
  • Pool view
  • 33 m²/355 ft²
  • 2 single beds or 1 king bed
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State Room
State Room
...
  • Courtyard view
  • 33 m²/355 ft²
  • 2 single beds or 1 king bed
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Executive  Suite
Executive Suite
...
  • City view
  • 66 m²/710 ft²
  • 1 king bed
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Landmark Room
Landmark Room
...
  • Garden view
  • 38 m²/409 ft²
  • 1 king bed
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Colonial Suite
Colonial Suite
...
  • City view
  • 140 m²/1507 ft²
  • 1 king bed
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Landmark Pool View
Landmark Pool View
...
  • Pool view
  • 38 m²/409 ft²
  • 1 single bed or 1 double be...
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Double Room Landmark Pool View
Double Room Landmark Pool View
...
  • Balcony/terrace
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Double Room State Pool View
Double Room State Pool View
...
  • Balcony/terrace
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Executive Room
Executive Room
...
  • Non-smoking
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Landmark Room Garden View
Landmark Room Garden View
...
  • Balcony/terrace
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More about Raffles Hotel Le Royal

More about Raffles Hotel Le Royal

"This is a great classy hotel filled with lots of history."

Reviewed 08 October 2017

joseph from United States

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Solo traveler

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What they offer

"Very nice room with tub n separate shower."

RUPERTO C. from Thailand

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Solo traveler
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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Real reviews from real guests

Agoda Reviews (660)Booking.com Reviews (178)
8.8
Cleanliness9.2
Facilities8.6
Location8.8
Room comfort and quality9.1
Service8.9
Value for money8.1
Provided by verified guests of Agoda
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Showing 558 verified guest comments
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9.2
Exceptional
richard from United Kingdom
Couple
State Pool View
Stayed 3 nights in August 2018
Exceptional”
Very special. Even my wife could find nothing to criticise! A truly elegant, friendly and iconic hotel.
Reviewed August 15, 2018
10.0
Exceptional
Katrina from United Kingdom
Couple
State Pool View
Stayed 2 nights in April 2018
PP stopover ”
Loved this hotel. Breakfast is amazing. Beautiful pool. Great staff. Good bar.
Reviewed June 21, 2018
Dear Katrina, We are delighted you enjoyed your time at Raffles Hotel Le Royal and look forward to welcoming you back in the near future. From the Cultural Heart of Phnom Penh, Jean-Pierre Joncas Hotel Manager
Responded June 28, 2018
Raffles Hotel Le Royal
7.2
Very good
Yong'An from Singapore
Business traveler
State Pool View
Stayed 2 nights in April 2018
rooms and hotel are really old”
It’s a 5 star hotel with history, corridors are creepy, rooms are clean but old. I’ve dined lunch and dinner in both hotel restaurants, food was mediocre both times we were the only ones in the whole restaurant
Reviewed June 02, 2018
Dear Yong'An, Thank you for taking the time to share your recent experience. It is unfortunate that the Hotel itself did not offer a warm and welcoming environment as many travelers enjoy the charm of the heritage address. I have shared your feedback regarding the dining experiences with our culinary team as we strive to enhance the quality on offer and hope to have the opportunity to better serve you in the future. Sincerely, Jean-Pierre Joncas Hotel Manager
Responded June 08, 2018
Raffles Hotel Le Royal
10.0
Exceptional
jeremy from Hong Kong
Couple
State Pool View
Stayed 2 nights in May 2018
As good as one would expect from such a name.”
Staff highly professional, Hotel full of character and food and facilities were outstanding. Really can't fault it a wonderful oasis in a bustling city.
Reviewed May 23, 2018
Dear Jeremy, Thank you for taking the time to tell us about your experience and I have shared your feedback with our team. We hope to welcome you back in the near future. From the Cultural Heart of Phnom Penh, Jean-Pierre Joncas Hotel Manager
Responded May 28, 2018
Raffles Hotel Le Royal
8.0
Excellent
Seokkun from South Korea
Business traveler
Landmark Pool View
Stayed 1 night in May 2018
The worst experience I ever had in the hotel. ”
I book Raffles Hotel Le Royal for our president and vice president through Agoda. When I talk to the reception, they were keep telling me that I booked hotel through their website. Also they keep telling me that breakfast is not included. Although I have presented my confirmation sheet from Agoda, they did not believe it. The worst part was that I had to contact Agoda and prove that I booked through Agoda and the breakfast is included. The worst experience I ever had in the hotel.
Reviewed May 17, 2018
Dear Seokkun, Thank you for taking the time to tell us about your experience at the Raffles Hotel Le Royal. We are sorry to hear that your arrival was not satisfactory and sincerely apologies for the inconvenience that you had experienced. I will share your feedback with our team as we strive to continuously improve the quality of our services. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. From the Cultural Heart of Phnom Penh, Jean-Pierre Joncas Hotel Manager
Responded May 28, 2018
Raffles Hotel Le Royal
6.0
JULIANA from Malaysia
Family with teens
State Room
Stayed 3 nights in April 2018
Dissapointment!”
Very dissapointed with the overall staff performance as they were not trained as 5 star standard customer relation service. The F&B manager and room service officer doesn't even know what is HALAL requirement means. The worst part they gave us wrong contradicting info which led us to consumed non halal food. Not returning there ever!
Reviewed April 09, 2018
Dear Juliana, Thank you for bringing your concerns to our attention and I would like to apologize for the lack of clarity regarding your request and the inconvenience this has caused. Please rest assured that all meat products purchased are certified Halal and this should have been better communicated to you. Please accept our sincerest apologies for the miscommunication and I have personally spoken with our team to prevent a similar incident from reoccurring. Sincerely, Jean-Pierre Joncas Hotel Manager
Responded April 18, 2018
Raffles Hotel Le Royal
9.2
Exceptional
Louise from United Kingdom
Family with young children
State Room
Stayed 1 night in February 2018
Fantastic touch of class hotel”
We had a fantastic stay at Raffles, where we went to celebrate my husbands birthday. Firstly, we were given a free upgrade to a pool view room which was beautiful in decor and very clean. The swimming pool and gardens are a lovely place to spend the weekend. My only small negative would be that the room service food was not really 5 star quality and was slightly disappointing. However, we would most certainly stay again for a real Phnom Penh weekend treat.
Reviewed March 13, 2018
Dear Louise, Thank you for choosing to stay with us for this special occasion. We are delighted we were able to provide a memorable weekend for your husbands birthday and would love the opportunity to welcome you back in the near future. Sincerely, Jean-Pierre Joncas Hotel Manager
Responded March 16, 2018
Raffles Hotel Le Royal
8.0
Excellent
Lucy from United Kingdom
Couple
State Pool View
Stayed 4 nights in December 2017
Lovey relaxing hotel”
This hotel is an oasis in the city and I would recommend it if you want to spend some time relaxing at a nice pool on days not sightseeing!
Reviewed March 11, 2018
Dear Lucy, thank you for sharing your experience and we hope to welcome you back in the near future. From the Cultural Heart of Phnom Penh, Jean-Pierre Joncas Hotel Manager
Responded March 16, 2018
Raffles Hotel Le Royal
8.4
Excellent
Fred from Vietnam
Family with young children
State Room
Stayed 2 nights in February 2018
Nice Historic hotel ”
WOw - Staff here is exceptional! Great service and very polite and helpful. Now the room is a bit small and furnitures are outdated.
Reviewed February 24, 2018
9.2
Exceptional
Claudia from Germany
Solo traveler
State Pool View
Stayed 2 nights in February 2018
Beautiful elegant hotel with a nice garden and large pool”
I have liked my room with the large terrace offering a nice view to the garden and the pool. Breakfast was big and tasty and staff was kind and very attentive. Raffles Hotel Le Royal is a true historic and beautiful icon in Phnom Penh.
Reviewed February 22, 2018
Dear Claudia, Thank you for the wonderful feedback which I have shared with our team as we strive to improve the quality of our service. We hope your next visit will be as pleasant as the last. Sincerely, Jean-Pierre Joncas Hotel Manager
Responded March 07, 2018
Raffles Hotel Le Royal
8.0
Excellent
Son from Vietnam
Family with young children
State Pool View
Stayed 3 nights in February 2018
Very good”
Great location ! Nice and historical hotel but facilities are too old ! Need to be upgraded!
Reviewed February 21, 2018
Thank you for the feedback as we are currently reviewing opportunities to enhance the quality of our facilities. We hope to welcome you back in the near future. Jean-Pierre Joncas Hotel Manager
Responded March 07, 2018
Raffles Hotel Le Royal
6.0
Valerie from United States
Solo traveler
State Room
Stayed 3 nights in February 2018
Nice hotel, but maintenance and staff issues”
Beautiful facilities and pool, but the hotel seems to be resting on its name. My room's door lock and a/c were both broken, but the manager didn't seem bothered to send anyone to fix it - ended up with maintenance team in my room at 10pm. Mosquitoes in the rooms and hallway. For a hotel this nice - and relatively expensive for Phnom Penh - I would expect more effort to make sure that the rooms are clean, comfortable, and well-functioning.
Reviewed February 20, 2018
Dear Valerie, Please allow me to express my sincerest apologies as your experience is not what we strive to deliver. Your feedback is very important to us and I have reviewed your stay with our team in the hopes to prevent future occurrence. It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jean-Pierre Joncas Hotel Manager
Responded March 07, 2018
Raffles Hotel Le Royal
5.6
Eric from Netherlands
Couple
State Pool View
Stayed 4 nights in February 2018
Worm out”
Disapponting quality of room, bathroom and Technical appliances. Very old and worn. No Royal quality as the name and pricetag suggest. Noisy as well, because you can hear the old toilet flush rooms further.... Not quite what we expected.
Reviewed February 15, 2018
Dear Eric, Thank you for taking the time to tell us about your experience at the Raffles Hotel Le Royal. I am sorry that your experience did not meet your expectations. Please rest assured that we are taking the appropriate measures to address the areas highlighted from your stay and improve the facilities. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jean-Pierre Joncas Hotel Manager
Responded March 07, 2018
Raffles Hotel Le Royal
9.6
Exceptional
Keith from United Kingdom
Couple
State Pool View
Stayed 3 nights in January 2018
Colonial Charm”
Fabulous service throughout the place.
Reviewed February 01, 2018
Dear Keith, Thank you for sharing your experience and we are delighted our team was able to provide a memorable stay. Sincerely, Jean-Pierre Joncas Hotel Manager
Responded February 07, 2018
Raffles Hotel Le Royal
8.8
Excellent
william from Thailand
Couple
Landmark Room
Stayed 3 nights in January 2018
Excellent”
excellent friendly staff. Wonderful restaurant , Le Royal. Paid extra to upgrade to suite which was then a little expensive
Reviewed January 23, 2018
Dear William, We are delighted our team was able to provide a memorable stay at Raffles Hotel Le Royal and that you enjoyed the culinary experience at Restaurant Le Royal. Sincerely, Jean-Pierre Joncas Hotel Manager
Responded January 30, 2018
Raffles Hotel Le Royal
9.2
Exceptional
JEAN-CLAUDE from Belgium
Couple
State Room
Stayed 4 nights in December 2017
Exceptional”
The hotel has impeccable service, the only problem was the light in the room. It was not possible to read in the room due to insufficient light.
Reviewed January 06, 2018
Dear Jean-Claude, Thank you for sharing your experience and we appreciate feedback as we strive to improve our services. I will work with our Rooms Division to see how we can improve the lighting in the guests rooms to allow better enjoyment for everyone. Sincerely, Jean-Pierre Joncas Hotel Manager
Responded January 10, 2018
Raffles Hotel Le Royal
7.6
Very good
Nina from South Africa
Family with teens
State Room
Stayed 3 nights in December 2017
Very good”
Friendly accommodating and helpful staff. Lovely historical setting with pleasant ambience
Reviewed December 20, 2017
Thank you for sharing your experience and we are delighted you enjoyed your stay. Jean-Pierre Joncas Hotel Manager
Responded December 24, 2017
Raffles Hotel Le Royal
8.0
Excellent
jane from Singapore
Couple
State Pool View
Stayed 2 nights in December 2017
Good”
Good
Reviewed December 04, 2017
Thank you for sharing your experience. Jean-Pierre Joncas Hotel Manager
Responded December 08, 2017
Raffles Hotel Le Royal
9.6
Exceptional
Donna from United Kingdom
Couple
State Room
Stayed 4 nights in November 2017
Great location attentive staff beautiful hotel”
The staff are raffles!! Attentive chatty always obliging. The room was small but beautifully decorated. Concierge service was the best I’ve used! Staff in elephant bar were fantastic!! Overall it’s a calming gem in the middle of a chaotic noisy city.. a must stay
Reviewed November 12, 2017
Dear Donna, We are delighted you enjoyed your stay and that our team was able to provide a memorable experience for you. Thank you for sharing your experience and we hope your next visit is as pleasant as the last. From the Cultural Heart of Phnom Penh, Jean-Pierre Joncas Hotel Manager
Responded November 14, 2017
Raffles Hotel Le Royal
10.0
Exceptional
RUPERTO from United States
Solo traveler
State Room
Stayed 1 night in November 2017
Home Again ”
Charming greeting upon arrival and delicious food in the Elephant Bar. Very nice room with tub n separate shower. Lovely grounds.
Reviewed November 09, 2017
Dear Ruperto, Thank you for the wonderful feedback and we are delighted to remain you residence of choice when visiting Phnom Penh. we look forward to your next visit. From the Cultural Heart of Phnom Penh, Jean-Pierre Joncas Hotel Manager
Responded November 14, 2017
Raffles Hotel Le Royal
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