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Showing 91 verified guest comments
Sarah from Portugal
Family with teens
Twin Lake View
Stayed 1 night in June 2011
Comfortable room with fantastic view”
very good breakfast buffet
We checked in at around 4pm but there is only one staffs for check in. We need queued awhile but it is acceptable. After check in, 2 staffs approached us and said they can help us take the luggage to our rooms. We told them our room numbers, where our car parked (actually the car was parked just outside next to the lobby) and said our luggage are still in the car. They then said there was a shortcut very near to our car, we could access our room there directly. Then when took the luggage, we found that no staffs were around and thus we need take the luggage ourselves.
Other than the luggage part, other services is good and satisfied.
Reviewed July 12, 2011
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Rebecca from New Zealand
Family with young children
Lake View King Bed
Stayed 1 night in May 2011
Great hotel - Great rooms”
We came here for a weekend break from Suzhou. Had a wonderful break the room was lovely, food was great and the staff were very friendly.