Royal Palm Hotel
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Royal Palm Hotel

6 Palm Boulevard, New Town Centre, Umhlanga, Durban, South Africa
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Bathroom Royal Palm Hotel
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    Fitness center Royal Palm Hotel
    Executive Suite King - Room plan Royal Palm Hotel
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    Exterior view Royal Palm Hotel

    Royal Palm Hotel Reviews

    8.4
    Excellent
    /10
    (349 reviews)See what guests said
    8.4
    Excellent service
    Recommended by 84% of guests

    Things you’ll love about Royal Palm Hotel

    Things you'll love

    • Airport transfer

    • Located in heart of Durban

    • Free Wi-Fi in all rooms!

    • Hot tub

    Exceptional
    Location
    9.2
    See map
    Better than 99% of properties in Durban
    Exceptional location
    Popular neighborhood
    Popular
    Nearby
  • Moses Mabhida Stadium12.1 km
  • Mitchell Park12.48 km
  • Suncoast Casino, Hotels and Entertainment12.7 km
  • Mini Town13.65 km
  • Golden Mile14.6 km
  • Natural Science Museum15.4 km
  • uShaka Marine World16 km
  • Phansi Museum18.09 km
  • Hare Krishna Temple of Understanding27.49 km
  • The Valley of a 1000 Hills37.19 km
  • Value for money8.3
    Distance to city center18.3 Km
    Location rating9.2
    Nearest airportKing Shaka International Airport (DUR)
    Distance to airport12.3 km

    Rooms available at Royal Palm Hotel

    7.8
    Very good
    Room comfort & quality
    Suite Two Bedrooms
    Suite Two Bedrooms
    ...
    • Room size: 25 m²/269 ft²
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    Suite Three Bedrooms
    Suite Three Bedrooms
    ...
    • Room size: 65 m²/700 ft²
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    Suite
    Suite
    ...
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      3 Bedroom Penthouse Suite
      3 Bedroom Penthouse Suite
      ...
      • Room size: 50 m²/538 ft²
      • City view
      • 1 double bed & 1 double bed...
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      2 Bedroom Executive Suite
      2 Bedroom Executive Suite
      ...
      • Room size: 40 m²/431 ft²
      • City view
      • 1 double bed & 1 double bed
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      Executive Suite King
      Executive Suite King
      ...
      • Room size: 94 m²/1012 ft²
      • City view
      • 1 queen bed
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      Two-Bedroom Penthouse Suite
      Two-Bedroom Penthouse Suite
      ...
      • Room size: 102 m²/1098 ft²
      • Balcony/terrace
      • 2 single beds or 1 king bed
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      Executive Deluxe Twin
      Executive Deluxe Twin
      ...
      • Room size: 120 m²/1292 ft²
      • Balcony/terrace
      • 2 single beds
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      Executive Suite Twin
      Executive Suite Twin
      ...
      • Room size: 65 m²/700 ft²
      • Balcony/terrace
      • 1 double bed
      Enter dates to see prices
      Three-Bedroom Penthouse Suite
      Three-Bedroom Penthouse Suite
      ...
      • 3 bathrooms
      • 3 bedrooms
      • 1 queen bed or 1 queen bed ...
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      More about Royal Palm Hotel

      More about Royal Palm Hotel

      An overview

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      What they offer

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      Nearest essentials

      Distances shown are straight-line distances on the map. Actual travel distances may vary.
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      What's nearby

      Distances shown are straight-line distances on the map. Actual travel distances may vary.
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      Property's guest policies

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      Some helpful facts

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      Reviews of Royal Palm Hotel from real guests

      Provided by verified guests of Agoda
      Agoda Reviews (349)Booking.com Reviews (959)
      8.4
      /
      10
      Cleanliness8.3
      Facilities7.9
      Location9.2
      Room comfort and quality7.8
      Service8.4
      Value for money8.3
      All languages
      All guests (349)
      All room types
      Showing 143 verified guest comments
      12345
      9.2
      Exceptional
      Strini from South Africa
      Couple
      Executive Suite King
      Stayed 3 nights in June 2019

      we had an exceptional stay.staff was friendly and receptive. always kind and smiling”

      The room was tge highlight. We were upgraded from an executive to a penthouse. The General Manager is always available and very understanding and caring. Breakfast was not standard everyday. Great get away, we loved it. Thank you.

      Reviewed June 28, 2019
      10.0
      Exceptional
      Stella from South Africa
      Family with teens
      Executive Suite King
      Stayed 2 nights in June 2019

      Online booking was disapointing”

      Was totally disappointed with my booking, I booked for 2 adults , was told at the reception I booked for 1. I showed the lady in charge, my confirmation booking, however was still given a room for 1 adult, nevertheless my stay was great

      Reviewed June 20, 2019
      4.4
      Luyanda from South Africa
      Couple
      Executive Suite King
      Stayed 2 nights in June 2019

      Acceptable”

      This hotel has dropped its standard since I last stayed there a few years back. The staff generally has a lack of regard for guests, the aircon in our room was dripping water, and the latch to lock the sliding door was broken. Housekeeping team is loud and would have fat chats right outside guests doors, we even overheard them talking about us. I was not impressed at all.

      Reviewed June 18, 2019
      7.6
      Very good
      Hammad from South Africa
      Group
      2 Bedroom Penthouse
      Stayed 1 night in June 2019

      Not a good value for money”

      This is a nice hotel but it's not managed well the taps in the bathrooms are shaking shower tap in a tub is leaking there are no globes in the lamp. No remote for air-con in room, very bad television pixels. They don't show pictures of the penthouse when you booking it, bedrooms are upstairs and it's quite a long climb for old people.

      Reviewed June 21, 2019
      10.0
      Exceptional
      Brad from South Africa
      Couple
      Executive Suite King
      Stayed 1 night in June 2019

      Exceptional”

      Lovely room and facilities great service

      Reviewed June 03, 2019
      10.0
      Exceptional
      Nadine from South Africa
      Business traveler
      2 Bedroom Executive Suite
      Stayed 3 nights in June 2019

      Exceptional”

      The dining area has been improved and I really appreciated that. The outdated toaster has been replaced. Well done

      Reviewed June 18, 2019
      6.0
      Patrolena from South Africa
      Solo traveler
      Standard Studio
      Stayed 3 nights in February 2019

      Big room”

      My husband stayed here alone while I took a cruise with my daughters. The room was very big but there was a problem with the water. The room was clean and very elegantly decorated.

      Reviewed June 13, 2019
      8.4
      Excellent
      nasrin from South Africa
      Family with teens
      2 Bedroom Executive Suite
      Stayed 3 nights in March 2019

      Convenient location”

      Staff was excellent and helpful. Property needs maintenance. First room we were given had a very bad smell and there were cockroaches and bugs. They gave us another room which was much better. Kitchen cupboards are falling apart, no cutlery and crockery in room. Service at hotel was excellent.

      Reviewed March 29, 2019
      2.8
      Valter from Croatia
      Couple
      Executive Suite Twin
      Stayed 4 nights in March 2019

      Acceptable”

      Very unprofessional housekeeping staff, issues with magnetic keys at entrance of room / floor, bedding still not done at 4PM, room cleaning done first day just to Impress you and the rest of stay better to choose some other hotel. Breakfast as usual in all hotels in Durban, however, no cover for cheese, crackers etc and flies are sitting on what you are eating. Nobody cares.

      Reviewed March 16, 2019
      8.0
      Excellent
      Thavashani from South Africa
      Business traveler
      Executive Suite Twin
      Stayed 4 nights in April 2019

      Love this hotel. Location great. Just a great hotel”

      The breakfast is horrible. Fruit flies at fruit station. Quality of fruit not good. Sausages looked like it was a few days old. Not good selection of porridge and and drinks

      Reviewed May 05, 2019
      10.0
      Exceptional
      Alina from Russia
      Solo traveler
      Executive Suite Twin
      Stayed 3 nights in April 2019

      I enjoy to stay here”

      I like everything in this hotel. Everything just great from pillow till breakfast. Thank you royal palm hotel. I will stay here next time

      Reviewed May 01, 2019
      10.0
      Exceptional
      Shenaaz from South Africa
      Solo traveler
      Executive Suite Twin
      Stayed 1 night in October 2017

      Very disappointing ”

      I asked for milk sachets. I was asked why how many in my room I paid for one person why do I need more milk. Am very upset to be humiliated like that. I travelled the world never was I degraded like that. Unacceptable

      Reviewed October 30, 2017
      8.4
      Excellent
      Cadessa from South Africa
      Couple
      Executive Suite King
      Stayed 3 nights in June 2019

      Great Location”

      Location was great. Across the road from Gateway Shopping Center. Room was very spacious and comfortable. Staff were very friendly and helpful.

      Reviewed June 10, 2019
      10.0
      Exceptional
      Boyzie from South Africa
      Couple
      Executive Suite King
      Stayed 1 night in June 2019

      Exceptional”

      We have had a great time

      Reviewed June 06, 2019
      7.2
      Very good
      Andrew from South Africa
      Business traveler
      Executive Suite King
      Stayed 1 night in May 2019

      Hit and miss”

      The executive suites are favourably large and include a balcony. My room was great, while my father's room had many problems with it, including an air conditioner that didn't work, bedside lamps that didn't work, a fridge that sounded like a jack-hammer at 3am and a neither he nor I could get the free wifi to work. We tried the pin codes provided on all available WiFi networks to no avail. The continental breakfast was, however, good. So this hotel was a bit hit or miss for us. I wondered why there was such a big discount on Agoda for the rooms we booked. Will try the City Lodge next time and see how they compare.

      Reviewed May 20, 2019
      6.0
      LAURENE
      Business traveler
      Executive Suite Twin
      Stayed 2 nights in May 2019

      Above average”

      The staff were very friendly however the cleanliness of this hotel is not great - the lifts were filthy and need maintenance, the room we had was beautiful but cupboard doors were lose and hanging on hinges the carpets were stained and dirty as well as the curtains the showers are not cleaned properly and the TV is dated bad viewing - the breakfast mediocre not to fresh you can see they re-use product in this kitchen

      Reviewed May 09, 2019
      10.0
      Exceptional
      richard from United Kingdom
      Business traveler
      Executive Suite King
      Stayed 1 night in January 2019

      Outstanding”

      A very warm welcome from Zawa upon my arrival. Despite me arriving before official checking of 2 PM, she went to every effort in order to get me a room so I could drop off items before disappearing to a business meeting. My room was absolutely outstanding and reminiscent of an opulent country home. I couldn't have been more thrilled with the quality of the furnishings, the size, the attention to detail as well as the level of comfort. There is nothing I would have changed. I would like to thank all of the staff together with the management for your very warm welcome albeit for my 1 night stay only. I look forward to staying with you again in the future.

      Reviewed January 17, 2019
      9.2
      Exceptional
      Vongai from South Africa
      Couple
      Standard Studio
      Stayed 1 night in November 2018

      Exceptional”

      The room id requested wasn’t ready on time though I arrived 1 hour After my estimated arrival time I had to wait fr approx 20 minutes to no avail which resulted in them changing me to a different room I found this to be abit disorganized but overall it was a magnificent stay

      Reviewed November 07, 2018
      8.8
      Excellent
      Mulalo from South Africa
      Couple
      Stayed 3 nights in September 2018

      Excellent”

      Perfect location. Located in a quiet area, close to gateway mall. The hotel itself is amazing. The breakfast was to die for. We really enjoyed our stay. The staff is not friendly at all. Long faces everyday.

      Reviewed October 01, 2018
      10.0
      Exceptional
      Diana from South Africa
      Couple
      Standard Studio
      Stayed 1 night in August 2018

      Visit”

      I really loved the location, it changed my dbn visit for the first time in my life....... facilities was good.... I visited and called the hotel for an early check in which I was advised the hotel was fully booked, which is understandable. ...However the room was still not ready by 2:30..... What i did appreciate was being upgraded to executive room.... Another point to note....i also requested twin beds.....which was noted prior to my visit.....because my visit was so quick......and I had appointments ect.....i had no time to mention this....and my brother had to sleep on the couch........... Apart from that the room i was allocated was awesome in terms of comfort.....The staff was really helpful as well. time is very important if your booking for a day....and details requested(twin beds) I do come to gateway often which a group of people.....who often ask me for recommendations..... Many thanks.

      Reviewed August 22, 2018
      12345
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      • Exceptional location
      • Moses Mabhida Stadium