Shangri-La Hotel Hangzhou
Shangri-La Hotel Hangzhou
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Superior Mountain View - Bed Shangri-La Hotel Hangzhou
Superior Mountain View - Bed
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Lobby Shangri-La Hotel Hangzhou
Lobby
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Lobby Shangri-La Hotel Hangzhou
Lobby
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Interior view Shangri-La Hotel Hangzhou
Interior view
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Exceptional
Location
9.0
See all 46 photos Shangri-La Hotel Hangzhou
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Shangri-La Hotel Hangzhou

Exceptional location
- 2.16 kilometers from city center
- What's nearby?
Excellent
From 435 reviewsSee what guests said
8.0
/
10
Excellent cleanliness
8.2
Value for money7.5
Distance to city center3 km
Location rating9.0
Nearest airportHangzhou Xiaoshan International Airport (HGH)
Distance to airport28.7 km
  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Currency exchange

  • Hot tub

Room choices
8.0
Very good
Room comfort & quality
This property is in high demand!Last booked 3 hours ago
Horizon Hill View Room
Horizon Hill View Room
...
  • Room size: 37 m²/398 ft²
  • Mountain view
  • 1 king bed
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Lake View
Lake View
...
  • Room size: 37 m²/398 ft²
  • Lake view
  • 2 single beds or 1 double b...
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Garden View Room
Garden View Room
...
  • Room size: 36 m²/388 ft²
  • Garden view
  • 2 single beds or 1 double b...
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Horizon Lake View Room
Horizon Lake View Room
...
  • Room size: 37 m²/398 ft²
  • Lake view
  • 1 king bed
Enter dates to see prices
Superior Mountain View
Superior Mountain View
...
  • Room size: 36 m²/388 ft²
  • Mountain view
  • 2 single beds or 1 double b...
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East Hillview King Room
East Hillview King Room
...
  • Room size: 36 m²/388 ft²
  • Shower and bathtub
  • 1 super king bed
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Executive Suite
Executive Suite
...
  • Room size: 52 m²/560 ft²
  • Shower and bathtub
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West Hillview Twin Room
West Hillview Twin Room
...
  • Room size: 36 m²/388 ft²
  • Shower and bathtub
  • 2 single beds
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Suite with Lake View
Suite with Lake View
...
  • Room size: 36 m²/388 ft²
  • Shower and bathtub
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East Hillview Twin Room
East Hillview Twin Room
...
  • Room size: 36 m²/388 ft²
  • Shower and bathtub
  • 2 single beds
Enter dates to see prices
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More about Shangri-La Hotel Hangzhou

More about Shangri-La Hotel Hangzhou

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What they offer

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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Real reviews from real guests

Agoda Reviews (435)Booking.com Reviews (417)
8.0
/
10
Cleanliness8.2
Facilities7.5
Location9.0
Room comfort and quality8.0
Service8.1
Value for money7.5
Provided by verified guests of Agoda
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All guests (435)
All room types
Showing 323 verified guest comments
12345
6.8
Good
kit from Hong Kong
Business traveler
Superior Mountain View
Stayed 1 night in September 2018
too old”
we prefer to stay in Mid-Town Shangri-la more if in Hangzhou
Reviewed September 26, 2018
5.2
Monica from Singapore
Group
Superior Mountain View
Stayed 3 nights in April 2018
Above average”
location next to the lake was nice, but because of the lack of good signages, taxis have a real problem finding their way to the hotel. There is also a very strong smell of cigarettes in the rooms. It must have been a lovely hotel decades ago, sadly it really needs to be re-furbished again.
Reviewed August 26, 2018
5.6
Lye from Singapore
Solo traveler
Superior Mountain View
Stayed 1 night in August 2018
Above average”
A stone throw away from the lake. Not recommended to stay over during weekend due to noise, crowd and horrible traffic jam. Service provided by staff are unprofessional and lacking in awareness. Facilities (swimming pool, jacuzzi, sauna) are distant away from the hotel block. Breakfast is only satisfactory and the services provided in the cafe are no more than a 2 stars hostel can provide. Room was big despite being old and shabby design. Bottom line: Never have high expectation for this Shangri-La Hangzhou as compared to other countries'
Reviewed August 21, 2018
9.6
Exceptional
Han from United States
Solo traveler
Superior Mountain View
Stayed 1 night in July 2017
Exceptional”
walking distance to the West Lake and restaurants, the hotel has 2 wings (at least), so make sure to find out which wing you are staying before hopping into a taxi. Breakfast has quite a variety and decent. Staff was friendly and helpful.
Reviewed June 08, 2018
Dear guest, thank you for your recent stay at Shangri-La hotel Hangzhou. I hope that our inspirational environment and unparalleled serviced helped to create memories that will last long after your time with us concluded. Thank you for your business, and I hope to see you again soon. Yours truly
Responded June 08, 2018
Shangri-La Hotel Hangzhou
7.6
Very good
Richard from Singapore
Couple
Horizon Hill View Room
Stayed 4 nights in March 2018
Very good”
Very Tired, but location , location , location
Reviewed June 04, 2018
Dear guest, thank you for your recent stay at Shangri-La hotel Hangzhou. I hope that our inspirational environment and unparalleled serviced helped to create memories that will last long after your time with us concluded. Thank you for your business, and I hope to see you again soon. Yours truly
Responded June 04, 2018
Shangri-La Hotel Hangzhou
10.0
Exceptional
Azharul from Bangladesh
Family with young children
Horizon Lake View Room
Stayed 2 nights in March 2018
Lovely memorable stay with my daughter”
Hangzhou is very Romantic city and Shangri-La Hotel in Hangzhou west lake scenic area perfectly arranged our stay in harmony with the nature. My daughter, and uncle stayed there three days and enjoyed the environment so much in its Horizon Club. It was my second stay there. Shangri-La Hotel in Hangzhou is very natural, peaceful, calm and the people in there are so so so friendly, represents unique China and her hospitality very accurately. There is nothing to be worried about. Great Buffet breakfast, Dinner we enjoyed. Great Cafe, Chinese Restaurants, European style restaurants, west lake boat ride, bank even night life all are in close distance. We definitely want to visit Hangzhou Shangri-La Hotel again.
Reviewed March 19, 2018
Dear Guest, First of all, I would like to thank you for choosing the Shangri-La Hotel Hangzhou, and for taking the time to share with us your experience. I am truly happy to hear that you had a great time while staying with us, and that out hotel met all your expectations. Your kind comments have been shared with the Team, who were delighted to know that their constant efforts to provide a warm and friendly stay to our guests was so much appreciated. Your kind words are such a tremendous motivation for them to continue their good work. Once again, thank you sending us your feedback and we are hoping to have the opportunity to welcoming you again should your travels bring you back to Hangzhou. Yours sincerely,
Responded May 15, 2018
Shangri-La Hotel Hangzhou
10.0
Exceptional
Byung-June from South Korea
Business traveler
Superior Mountain View
Stayed 4 nights in July 2017
Gooooood hotel!!”
It was very convenient and comfortable place. People were nice, and the food was delicious.
Reviewed March 05, 2018
Dear Guest, First of all, I would like to thank you for choosing the Shangri-La Hotel Hangzhou, and for taking the time to share with us your experience. I am truly happy to hear that you had a great time while staying with us, and that out hotel met all your expectations. Your kind comments have been shared with the Team, who were delighted to know that their constant efforts to provide a warm and friendly stay to our guests was so much appreciated. Your kind words are such a tremendous motivation for them to continue their good work. Once again, thank you sending us your feedback and we are hoping to have the opportunity to welcoming you again should your travels bring you back to Hangzhou. Yours sincerely,
Responded May 15, 2018
Shangri-La Hotel Hangzhou
8.8
Excellent
Bing from Australia
Solo traveler
Superior Mountain View
Stayed 3 nights in December 2017
location is close to Xihu but room has no view”
not in a business district, need to go anywhere by taxi or bus, a bit inconvenient for me.
Reviewed January 10, 2018
Dear Guest, I would like to thank you for choosing the Shangr i-La Hotel Hangzhou, and for sharing with us your experience. I am truly sorry that your stay did not meet our usual high standards. Your constructive comments have been discussed with the team and appropriate actions have been taken to remedy to this kind of situation in future. I do hope that we will have the opportunity to welcome you again should your travels bring you back to Hangzhou. Yours truly.
Responded May 15, 2018
Shangri-La Hotel Hangzhou
8.0
Excellent
Kang from Malaysia
Family with teens
Superior Mountain View
Stayed 1 night in December 2017
Great location at West Lake.”
Old hotel and dated design. Not many guest during my stay there. If you love the West Lake and like a quiet location, this is the hotel for you.
Reviewed December 05, 2017
Dear Guest, Thank you for taking your time in sharing your kind feedback with us. We are delighted to hear that you have taken the opportunity to stay in our hotel and had a very memorable experience. We look forward to welcoming you back to Shangri-La Hotel Hangzhou soon. Your sincerely
Responded May 15, 2018
Shangri-La Hotel Hangzhou
8.4
Excellent
Kevin from Malaysia
Couple
Horizon Hill View Room
Stayed 2 nights in November 2017
a good resting place”
location good, but Taxi not happy cause this road sometimes very congested, hard to get taxi when go back hotel.
Reviewed November 29, 2017
Dear Guest, Thank you for sharing your experience at Shangri-la Hotel HangZhou We are delighted that you enjoyed our Shangri-la hospitality and exceptional dining options. We look forward to welcome you back to our hotel soon. Yours sincerely.
Responded May 15, 2018
Shangri-La Hotel Hangzhou
8.8
Excellent
Kwok from Hong Kong
Couple
Superior Mountain View
Stayed 2 nights in October 2017
Wonderful staff”
The staff of the hotel, whether drivers, front desk, concierge etc., had a wonderful service attitude, suggesting excellent staff training. Very convenient location for travellers who wish to take a stroll on the shore of West Lake. But a bit far from the Hangzhou East high-speed train station, as the traffic jam in the city is bad. Beware of a small number of mountain-facing rooms on the first floor - unpleasant view of pipes and drains. We asked for a room change which was quickly accepted.
Reviewed November 15, 2017
Dear Guest, First of all, I would like to thank you for choosing the Shangri-La Hotel Hangzhou, and for taking the time to share with us your experience. I am truly happy to hear that you had a great time while staying with us, and that out hotel met all your expectations. Your kind comments have been shared with the Team, who were delighted to know that their constant efforts to provide a warm and friendly stay to our guests was so much appreciated. Your kind words are such a tremendous motivation for them to continue their good work. Once again, thank you sending us your feedback and we are hoping to have the opportunity to welcoming you again should your travels bring you back to Hangzhou. Yours sincerely.
Responded May 15, 2018
Shangri-La Hotel Hangzhou
5.2
Weiyi from China
Business traveler
Superior Mountain View
Stayed 1 night in October 2017
business travelling”
service is not good
Reviewed October 23, 2017
Dear Guest, I would like to thank you for choosing the Shangr i-La Hotel Hangzhou, and for sharing with us your experience. I am truly sorry that your stay did not meet our usual high standards. Your constructive comments have been discussed with the team and appropriate actions have been taken to remedy to this kind of situation in future. I do hope that we will have the opportunity to welcome you again should your travels bring you back to Hangzhou. Yours truly.
Responded May 15, 2018
Shangri-La Hotel Hangzhou
7.2
Very good
Lin from Singapore
Couple
Superior Mountain View
Stayed 2 nights in March 2017
Hotel has aged”
The hotel has aged and is pretty old. There was a fire drill when we were staying there and it was poorly conducted. Guests were not informed of the drill and we were pretty annoyed by it.
Reviewed September 19, 2017
Dear Guest, I would like to thank you for choosing the Shangr i-La Hotel Hangzhou, and for sharing with us your experience. I am truly sorry that your stay did not meet our usual high standards. Your constructive comments have been discussed with the team and appropriate actions have been taken to remedy to this kind of situation in future. I do hope that we will have the opportunity to welcome you again should your travels bring you back to Hangzhou. Yours truly.
Responded May 15, 2018
Shangri-La Hotel Hangzhou
8.0
Excellent
Herman from Indonesia
Family with teens
Superior Mountain View
Stayed 2 nights in July 2017
Very good”
The hotel is very close to the west lake, where the show is impression show. Also very close to Yufei temple area. Just a bit far to get to metro transport station.
Reviewed July 16, 2017
Dear Guest, Thank you for taking your time in sharing your kind feedback with us. We are delighted to hear that you have taken the opportunity to stay in our hotel and had a very memorable experience. We look forward to welcoming you back to Shangri-La Hotel Hangzhou soon. Your sincerely
Responded May 15, 2018
Shangri-La Hotel Hangzhou
10.0
Exceptional
Elisabeth from Singapore
Solo traveler
Superior Mountain View
Stayed 3 nights in June 2017
Very convenient. Just opposite to the West Lake. ”
Shangri-La Hotel Hangzhou is the most accessible to the West Lake. Love it for its location and the helpfulness of the staff.
Reviewed July 05, 2017
Dear Guest, Thank you for taking your time in sharing your kind feedback with us. We are delighted to hear that you have taken the opportunity to stay in our hotel and had a very memorable experience. We look forward to welcoming you back to Shangri-La Hotel Hangzhou soon. Your sincerely.
Responded May 15, 2018
Shangri-La Hotel Hangzhou
10.0
Exceptional
yue from Singapore
Family with young children
Superior Mountain View
Stayed 1 night in June 2017
it's an excellent hotel . we are satisfied with everything ”
convienent, quiet, spacious, beautiful view , delicious food etc
Reviewed June 15, 2017
Dear Guest, First of all, I would like to thank you for choosing the Shangri-La Hotel Hangzhou, and for taking the time to share with us your experience. I am truly happy to hear that you had a great time while staying with us, and that out hotel met all your expectations. Your kind comments have been shared with the Team, who were delighted to know that their constant efforts to provide a warm and friendly stay to our guests was so much appreciated. Your kind words are such a tremendous motivation for them to continue their good work. Once again, thank you sending us your feedback and we are hoping to have the opportunity to welcoming you again should your travels bring you back to Hangzhou. Yours sincerely.
Responded May 15, 2018
Shangri-La Hotel Hangzhou
6.0
jack from Hong Kong
Family with young children
Superior Mountain View
Stayed 2 nights in May 2017
The hotel is old and the breakfast is substandard not befitting the shangrila brand ”
Cons . The buffet breakfast is substandard not catered to international standard. I believe it's run by staff of the old Hangzhou hotel .
Reviewed May 31, 2017
Dear Guest, I would like to thank you for choosing the Shangr i-La Hotel Hangzhou, and for sharing with us your experience. I am truly sorry that your stay did not meet our usual high standards. Your constructive comments have been discussed with the team and appropriate actions have been taken to remedy to this kind of situation in future. I do hope that we will have the opportunity to welcome you again should your travels bring you back to Hangzhou. Yours truly.
Responded May 15, 2018
Shangri-La Hotel Hangzhou
6.0
Xia from China
Couple
Superior Mountain View
Stayed 1 night in April 2017
the only satisfied thing is the location”
the service of the stuffs are unprofessional and lack of warmness as a Shangri-La hotel, especially when they saw me in the hallway then pretended have not seen me, with out even a smile. the facilities and rooms are of ages however understandable as such old hotels with history. This hotel, faces to the sudi of the west lake, has the best position in Hangzhou.
Reviewed May 02, 2017
Dear Guest, I would like to thank you for choosing the Shangr i-La Hotel Hangzhou, and for sharing with us your experience. I am truly sorry that your stay did not meet our usual high standards. Your constructive comments have been discussed with the team and appropriate actions have been taken to remedy to this kind of situation in future. I do hope that we will have the opportunity to welcome you again should your travels bring you back to Hangzhou. Yours truly.
Responded May 15, 2018
Shangri-La Hotel Hangzhou
10.0
Exceptional
David from United States
Business traveler
Superior Mountain View
Stayed 1 night in March 2017
Best hands on GM I have ever met ”
Total staff , incredible !! The best .
Reviewed April 05, 2017
Dear Guest, First of all, I would like to thank you for choosing the Shangri-La Hotel Hangzhou, and for taking the time to share with us your experience. I am truly happy to hear that you had a great time while staying with us, and that out hotel met all your expectations. Your kind comments have been shared with the Team, who were delighted to know that their constant efforts to provide a warm and friendly stay to our guests was so much appreciated. Your kind words are such a tremendous motivation for them to continue their good work. Once again, thank you sending us your feedback and we are hoping to have the opportunity to welcoming you again should your travels bring you back to Hangzhou. Yours sincerely.
Responded May 15, 2018
Shangri-La Hotel Hangzhou
7.6
Very good
ka from Hong Kong
Family with teens
Superior Mountain View
Stayed 1 night in December 2016
Nice area”
Shall visit again
Reviewed December 26, 2016
Dear Guest, Thank you for taking your time in sharing your kind feedback with us. We are delighted to hear that you have taken the opportunity to stay in our hotel and had a very memorable experience. We look forward to welcoming you back to Shangri-La Hotel Hangzhou soon. Your sincerely.
Responded May 15, 2018
Shangri-La Hotel Hangzhou
12345
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