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Excellent
From 394 reviewsSee what guests said
8.0

Real reviews from real guests

Agoda Reviews (394)Booking.com Reviews (360)
8.0
Excellent
From 394 reviews
Read reviews from:
Cleanliness8.1
Facilities7.5
Location9.0
Room comfort and quality8.0
Service8.1
Value for money7.4
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Showing 309 verified guest comments
9.2
Exceptional
Vibul from United States
Couple
Superior Mountain View
Stayed 4 nights in November 2016
Best location in Hangzhau”
Friendly and super services from their staff. You cannot not ask for a better location.
Reviewed November 26, 2016
Dear Guest, First of all, I would like to thank you for choosing the Shangri-La Hotel Hangzhou, and for taking the time to share with us your experience. I am truly happy to hear that you had a great time while staying with us, and that out hotel met all your expectations. Your kind comments have been shared with the Team, who were delighted to know that their constant efforts to provide a warm and friendly stay to our guests was so much appreciated. Your kind words are such a tremendous motivation for them to continue their good work. Once again, thank you sending us your feedback and we are hoping to have the opportunity to welcoming you again should your travels bring you back to Hangzhou. Yours sincerely.
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Shangri-La Hotel Hangzhou
7.6
Very good
kent from United States
Business traveler
Superior Mountain View
Stayed 2 nights in November 2016
good”
conveniently located
Reviewed November 21, 2016
Dear Guest, Thank you for taking your time in sharing your kind feedback with us. We are delighted to hear that you have taken the opportunity to stay in our hotel and had a very memorable experience. We look forward to welcoming you back to Shangri-La Hotel Hangzhou soon. Your sincerely.
Responded May 15, 2018
Shangri-La Hotel Hangzhou
9.2
Exceptional
Jing from Singapore
Group
Superior Mountain View
Stayed 2 nights in September 2016
Nice Stay”
Close to West Lake & Ling Yin Temple (just a short bus ride away). Very nice room and facilities. Comfortable stay throughout. Friendly staff and always ready to help. Excellent stay
Reviewed October 26, 2016
Dear Guest, First of all, I would like to thank you for choosing the Shangri-La Hotel Hangzhou, and for taking the time to share with us your experience. I am truly happy to hear that you had a great time while staying with us, and that out hotel met all your expectations. Your kind comments have been shared with the Team, who were delighted to know that their constant efforts to provide a warm and friendly stay to our guests was so much appreciated. Your kind words are such a tremendous motivation for them to continue their good work. Once again, thank you sending us your feedback and we are hoping to have the opportunity to welcoming you again should your travels bring you back to Hangzhou. Yours sincerely.
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Shangri-La Hotel Hangzhou
7.6
Very good
Tracey from Singapore
Couple
Superior Mountain View
Stayed 1 night in December 2015
Love the location as near lake!”
I will visit again, beautiful city, great scenery, food is average
Reviewed October 09, 2016
Dear Guest, Thank you for taking your time in sharing your kind feedback with us. We are delighted to hear that you have taken the opportunity to stay in our hotel and had a very memorable experience. We look forward to welcoming you back to Shangri-La Hotel Hangzhou soon. Your sincerely.
Responded May 15, 2018
Shangri-La Hotel Hangzhou
9.6
Exceptional
Hendra from Indonesia
Solo traveler
Horizon Hill View Room
Stayed 1 night in October 2016
Nice Hotel, Good Location for Vacation at Hangzhou.”
Nice Hotel, Good Service, Good Location, exactly next to Xihu Lake. Closed to famous restaurant Lou Wai Lou. Nice Resort place.
Reviewed October 09, 2016
Dear Guest, First of all, I would like to thank you for choosing the Shangri-La Hotel Hangzhou, and for taking the time to share with us your experience. I am truly happy to hear that you had a great time while staying with us, and that out hotel met all your expectations. Your kind comments have been shared with the Team, who were delighted to know that their constant efforts to provide a warm and friendly stay to our guests was so much appreciated. Your kind words are such a tremendous motivation for them to continue their good work. Once again, thank you sending us your feedback and we are hoping to have the opportunity to welcoming you again should your travels bring you back to Hangzhou. Yours sincerely.
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Shangri-La Hotel Hangzhou
10.0
Exceptional
YIXIANG from China
Family with teens
Horizon Hill View Room
Stayed 1 night in October 2016
Excellent”
100%highly recommend
Reviewed October 05, 2016
Dear Guest, First of all, I would like to thank you for choosing the Shangri-La Hotel Hangzhou, and for taking the time to share with us your experience. I am truly happy to hear that you had a great time while staying with us, and that out hotel met all your expectations. Your kind comments have been shared with the Team, who were delighted to know that their constant efforts to provide a warm and friendly stay to our guests was so much appreciated. Your kind words are such a tremendous motivation for them to continue their good work. Once again, thank you sending us your feedback and we are hoping to have the opportunity to welcoming you again should your travels bring you back to Hangzhou. Yours sincerely.
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Shangri-La Hotel Hangzhou
9.6
Exceptional
JUdith from Australia
Solo traveler
Superior Mountain View
Stayed 4 nights in September 2016
Excellent, helpful”
Damp Smell in entrance foyer was not good! That's the only negative feedback... plus order taxis yourself- to airport as the hotel Loads the fee.
Reviewed October 02, 2016
Dear Guest, First of all, I would like to thank you for choosing the Shangri-La Hotel Hangzhou, and for taking the time to share with us your experience. I am truly happy to hear that you had a great time while staying with us, and that out hotel met all your expectations. Your kind comments have been shared with the Team, who were delighted to know that their constant efforts to provide a warm and friendly stay to our guests was so much appreciated. Your kind words are such a tremendous motivation for them to continue their good work. Once again, thank you sending us your feedback and we are hoping to have the opportunity to welcoming you again should your travels bring you back to Hangzhou. Yours sincerely.
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Shangri-La Hotel Hangzhou
9.2
Exceptional
HUNG from United Kingdom
Couple
Superior Mountain View
Stayed 1 night in September 2016
Excellent Service”
There is Free Electric Car to take residents up and down the hill slop, although it is only a few minutes walt, it is most comforting for one who just has had a long walk at the West Lake.
Reviewed September 13, 2016
Dear Guest, First of all, I would like to thank you for choosing the Shangri-La Hotel Hangzhou, and for taking the time to share with us your experience. I am truly happy to hear that you had a great time while staying with us, and that out hotel met all your expectations. Your kind comments have been shared with the Team, who were delighted to know that their constant efforts to provide a warm and friendly stay to our guests was so much appreciated. Your kind words are such a tremendous motivation for them to continue their good work. Once again, thank you sending us your feedback and we are hoping to have the opportunity to welcoming you again should your travels bring you back to Hangzhou. Yours sincerely.
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Shangri-La Hotel Hangzhou
10.0
Exceptional
Yongjun from China
Family with young children
Superior Mountain View
Stayed 2 nights in August 2016
This is very good hotel”
It is a very good 5 stars hotel around the west lake area. We enjoyed the time here and the services are very good. The breakfast and food are very good too.
Reviewed August 23, 2016
Dear Guest, First of all, I would like to thank you for choosing the Shangri-La Hotel Hangzhou, and for taking the time to share with us your experience. I am truly happy to hear that you had a great time while staying with us, and that out hotel met all your expectations. Your kind comments have been shared with the Team, who were delighted to know that their constant efforts to provide a warm and friendly stay to our guests was so much appreciated. Your kind words are such a tremendous motivation for them to continue their good work. Once again, thank you sending us your feedback and we are hoping to have the opportunity to welcoming you again should your travels bring you back to Hangzhou. Yours sincerely.
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Shangri-La Hotel Hangzhou
7.6
Very good
Michael from United States
Business traveler
Superior Mountain View
Stayed 2 nights in August 2016
Ok”
not a 5 star
Reviewed August 17, 2016
Dear Guest, I would like to thank you for choosing the Shangr i-La Hotel Hangzhou, and for sharing with us your experience. I am truly sorry that your stay did not meet our usual high standards. Your constructive comments have been discussed with the team and appropriate actions have been taken to remedy to this kind of situation in future. I do hope that we will have the opportunity to welcome you again should your travels bring you back to Hangzhou. Yours truly.
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Shangri-La Hotel Hangzhou
7.2
Very good
Michael from United Kingdom
Solo traveler
Superior Mountain View
Stayed 3 nights in July 2016
By the lake”
Good location by the lake and reasonable facilities but not great service for non-Chinese customers.
Reviewed July 29, 2016
Dear Guest, I would like to thank you for choosing the Shangr i-La Hotel Hangzhou, and for sharing with us your experience. I am truly sorry that your stay did not meet our usual high standards. Your constructive comments have been discussed with the team and appropriate actions have been taken to remedy to this kind of situation in future. I do hope that we will have the opportunity to welcome you again should your travels bring you back to Hangzhou. Yours truly.
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Shangri-La Hotel Hangzhou
10.0
Exceptional
Victoria from Australia
Business traveler
Superior Mountain View
Stayed 1 night in July 2016
Great hotel. Look forward to visiting again. ”
Overall ray good
Reviewed July 28, 2016
Dear Guest, First of all, I would like to thank you for choosing the Shangri-La Hotel Hangzhou, and for taking the time to share with us your experience. I am truly happy to hear that you had a great time while staying with us, and that out hotel met all your expectations. Your kind comments have been shared with the Team, who were delighted to know that their constant efforts to provide a warm and friendly stay to our guests was so much appreciated. Your kind words are such a tremendous motivation for them to continue their good work. Once again, thank you sending us your feedback and we are hoping to have the opportunity to welcoming you again should your travels bring you back to Hangzhou. Yours sincerely.
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Shangri-La Hotel Hangzhou
8.0
Excellent
xi from United States
Couple
Superior Mountain View
Stayed 1 night in July 2016
Great location ”
But garden cafee consorted with XingXing resturant is too expensive with too soso food.
Reviewed July 06, 2016
Dear Guest, I would like to thank you for choosing the Shangr i-La Hotel Hangzhou, and for sharing with us your experience. I am truly sorry that your stay did not meet our usual high standards. Your constructive comments have been discussed with the team and appropriate actions have been taken to remedy to this kind of situation in future. I do hope that we will have the opportunity to welcome you again should your travels bring you back to Hangzhou. Yours truly.
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Shangri-La Hotel Hangzhou
8.0
Excellent
Reg from Australia
Group
Superior Mountain View
Stayed 2 nights in June 2016
good”
Good
Reviewed July 03, 2016
Dear Guest, Thank you for taking your time in sharing your kind feedback with us. We are delighted to hear that you have taken the opportunity to stay in our hotel and had a very memorable experience. We look forward to welcoming you back to Shangri-La Hotel Hangzhou soon. Your sincerely
Responded May 15, 2018
Shangri-La Hotel Hangzhou
4.7
Yuen from United States
Business traveler
Superior Mountain View
Stayed 1 night in March 2016
The Worst Shangrila ever ”
Location
The Shangri-la in Hangzhou was recommended by a few people so I was really looking forward to the visit. It is the worst one that I have been to. The service was terrible, the room old and the food sub-par. I would not come back.
Reviewed March 21, 2016
Dear Guest, I would like to thank you for choosing the Shangr i-La Hotel Hangzhou, and for sharing with us your experience. I am truly sorry that your stay did not meet our usual high standards. Your constructive comments have been discussed with the team and appropriate actions have been taken to remedy to this kind of situation in future. I do hope that we will have the opportunity to welcome you again should your travels bring you back to Hangzhou. Yours truly.
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Shangri-La Hotel Hangzhou
9.2
Exceptional
Stefanie from China
Couple
Horizon Lake View Room
Stayed 2 nights in March 2016
Great stay”
We got
Reviewed March 14, 2016
Dear Guest, First of all, I would like to thank you for choosing the Shangri-La Hotel Hangzhou, and for taking the time to share with us your experience. I am truly happy to hear that you had a great time while staying with us, and that out hotel met all your expectations. Your kind comments have been shared with the Team, who were delighted to know that their constant efforts to provide a warm and friendly stay to our guests was so much appreciated. Your kind words are such a tremendous motivation for them to continue their good work. Once again, thank you sending us your feedback and we are hoping to have the opportunity to welcoming you again should your travels bring you back to Hangzhou. Yours sincerely.
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Shangri-La Hotel Hangzhou
8.0
Excellent
A from Singapore
Solo traveler
Superior Mountain View
Stayed 4 nights in February 2016
Old World Charm next to the Westlake”
Shangri-La is like a grand old lady oozing old world charm, and its location literally next to the Westlake is ideal for exploring that part of Hangzhou, including the LongJing tea plantations, LingYinSi Temple and the Botanical Gardens. If you plan to visit the malls or HeFang Street for shopping, that is easily a taxi ride away.
Reviewed February 16, 2016
Dear Guest, Thank you for taking your time in sharing your kind feedback with us. We are delighted to hear that you have taken the opportunity to stay in our hotel and had a very memorable experience. We look forward to welcoming you back to Shangri-La Hotel Hangzhou soon. Your sincerely
Responded May 15, 2018
Shangri-La Hotel Hangzhou
4.7
Janie from Hong Kong
Family with young children
Lake View
Stayed 3 nights in January 2016
There is no way this is a Shangri La hotel!”
Location
We had stayed in more than a dozen Shangri-La hotels around the world before this trip, and the Hangzhou hotel is by far the worst (with no other one coming close to being the next worst). We booked the Shangri-La in Hangzhou because of its location (right next to the West Lake) and our previous positive experience with Shangri-La hotels. However, the Hangzhou Shangri-La is dated and dirty. The gym and the pool were cold. The staff don't speak good English and no one greeted us with a warm smile in the lobby when we first walked in (as in all other Shangri-La’s). Wifi doesn't work inside the room most of the time. We tried to complain but the staff couldn't understand our request. We tried to dine in Shang Palace, but the Maitre D had no interest in helping us with our food selection (probably because the restaurant was empty and she couldn’t bother with one table). So we just left. We stayed there during China’s 3-day new year’s holiday. We had expected the hotel to be completely full, but in reality it was like a ghost town. Perhaps all the other travelers had known something we didn’t. Apart from the uniforms worn by the staff and the hotel signs at the two entrances that say “Shangri La”, there is nothing Shangri La about this hotel. We normally travel 5-10 times a year and this is the first negative review we have ever written. You can imagine how dissatisfied we are with the Shangri-La hotel in Hangzhou.
Reviewed January 08, 2016
Dear Guest, I would like to thank you for choosing the Shangr i-La Hotel Hangzhou, and for sharing with us your experience. I am truly sorry that your stay did not meet our usual high standards. Your constructive comments have been discussed with the team and appropriate actions have been taken to remedy to this kind of situation in future. I do hope that we will have the opportunity to welcome you again should your travels bring you back to Hangzhou. Yours truly.
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Shangri-La Hotel Hangzhou
8.0
Excellent
Boon from Singapore
Couple
Lake View
Stayed 3 nights in December 2015
Proximity, Price, Peace”
Proximity to Westlake and other sites, easy accessibility, comfort.
We were happy to be there, found the place near to spots we wanted to visit
Reviewed December 21, 2015
Dear Guest, Thank you for taking your time in sharing your kind feedback with us. We are delighted to hear that you have taken the opportunity to stay in our hotel and had a very memorable experience. We look forward to welcoming you back to Shangri-La Hotel Hangzhou soon. Your sincerely
Responded May 15, 2018
Shangri-La Hotel Hangzhou
5.7
Swee from Malaysia
Family with young children
Garden View Room
Stayed 2 nights in November 2015
Good and bad”
The scenic location where you can walk to westlake in front of the hotel and the surrounding is beautiful and serene .The breakfast spread is good .
The staff service are not up to world wide shangri la standard which I frequently stay. No friendly greeting and need to really improve the service level . Rooms are a bit old although clean and neat . I brought my kid and wife here , and overall I say it's good to walk to all the scenic places from the hotel but the hotel itself is just not up to shangri la expectation
Reviewed November 29, 2015
Dear Guest, I would like to thank you for choosing the Shangr i-La Hotel Hangzhou, and for sharing with us your experience. I am truly sorry that your stay did not meet our usual high standards. Your constructive comments have been discussed with the team and appropriate actions have been taken to remedy to this kind of situation in future. I do hope that we will have the opportunity to welcome you again should your travels bring you back to Hangzhou. Yours truly.
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Shangri-La Hotel Hangzhou
10.0
Exceptional
Paul from United States
Business traveler
Garden View Room
Stayed 2 nights in November 2015
West Lake”
Location, surrounding area, local activities
Great
Reviewed November 23, 2015
Dear Guest, First of all, I would like to thank you for choosing the Shangri-La Hotel Hangzhou, and for taking the time to share with us your experience. I am truly happy to hear that you had a great time while staying with us, and that out hotel met all your expectations. Your kind comments have been shared with the Team, who were delighted to know that their constant efforts to provide a warm and friendly stay to our guests was so much appreciated. Your kind words are such a tremendous motivation for them to continue their good work. Once again, thank you sending us your feedback and we are hoping to have the opportunity to welcoming you again should your travels bring you back to Hangzhou. Yours sincerely.
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Shangri-La Hotel Hangzhou
9.0
Exceptional
Graeme from Australia
Couple
Lake View
Stayed 2 nights in September 2015
Best location in Hangzhou”
location, location, location
This hotel is in the best place to see almost all the best sites of Hangzhou within walking distance. There are 2 lake walks, evening show, shops and famous restaurants. It is a little old and tired in some places but staff are helpful and if you more interested in the lake than the city then this is the place to be.
Reviewed October 19, 2015
Dear Guest, Thank you for sharing your experience at Shangri-la Hotel HangZhou We are delighted that you enjoyed our Shangri-la hospitality and exceptional dining options. We look forward to welcome you back to our hotel soon. Yours sincerely.
Responded May 15, 2018
Shangri-La Hotel Hangzhou
5.0
pei from China
Couple
Garden View Room
Stayed 3 nights in August 2015
good location”
the location, the surroundng, the service
it's a perfect location but not a perfect hotel due to the old fashion and the low quality funitures, bed
Reviewed September 20, 2015
Dear Guest, I would like to thank you for choosing the Shangr i-La Hotel Hangzhou, and for sharing with us your experience. I am truly sorry that your stay did not meet our usual high standards. Your constructive comments have been discussed with the team and appropriate actions have been taken to remedy to this kind of situation in future. I do hope that we will have the opportunity to welcome you again should your travels bring you back to Hangzhou. Yours truly.
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Shangri-La Hotel Hangzhou
8.3
Excellent
Hsin from China
Solo traveler
Garden View Room
Stayed 1 night in August 2015
Great view”
View, convenience
Good experience
Reviewed August 05, 2015
Dear Guest, Thank you for taking your time in sharing your kind feedback with us. We are delighted to hear that you have taken the opportunity to stay in our hotel and had a very memorable experience. We look forward to welcoming you back to Shangri-La Hotel Hangzhou soon. Your sincerely.
Responded May 15, 2018
Shangri-La Hotel Hangzhou
8.0
Excellent
David from Singapore
Family with young children
Garden View Room
Stayed 3 nights in July 2015
Bar is very disappointing. It is is not Shangri la”
The rooms, the service and the organisation.
Overall it was good. But the bar was very disappointing. It is not The Bar that Shangri La is famous for worldwide. The food was also disappointing which like i have said, nit the Shang standard i would expect.
Reviewed July 23, 2015
Dear Guest, I would like to thank you for choosing the Shangr i-La Hotel Hangzhou, and for sharing with us your experience. I am truly sorry that your stay did not meet our usual high standards. Your constructive comments have been discussed with the team and appropriate actions have been taken to remedy to this kind of situation in future. I do hope that we will have the opportunity to welcome you again should your travels bring you back to Hangzhou. Yours truly.
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Shangri-La Hotel Hangzhou
8.3
Excellent
JILIN from China
Family with young children
Garden View Room
Stayed 3 nights in May 2015
Great location”
located right next to west lake
great location, right next to west lake, but the government needs to do something about the unpleasant traffic alongside the lake. It would be much nicer if no cars are allowed in this area.
Reviewed May 26, 2015
Dear Guest, Thank you for taking your time in sharing your kind feedback with us. We are delighted to hear that you have taken the opportunity to stay in our hotel and had a very memorable experience. We look forward to welcoming you back to Shangri-La Hotel Hangzhou soon. Your sincerely.
Responded May 15, 2018
Shangri-La Hotel Hangzhou
10.0
Exceptional
wang from China
Group
Garden View Room
Stayed 3 nights in April 2015
Perfect location and good service”
perfect location, good service and nice food
Travel with my parents in Hangzhou and stayed in Shangri-La for 3 days, the hotel located nearby the west lake and only need 3 minutes walk to get there. Its perfect location will help you avoid finding a taxi in the gold vacation week.
Reviewed May 04, 2015
Dear Guest, First of all, I would like to thank you for choosing the Shangri-La Hotel Hangzhou, and for taking the time to share with us your experience. I am truly happy to hear that you had a great time while staying with us, and that out hotel met all your expectations. Your kind comments have been shared with the Team, who were delighted to know that their constant efforts to provide a warm and friendly stay to our guests was so much appreciated. Your kind words are such a tremendous motivation for them to continue their good work. Once again, thank you sending us your feedback and we are hoping to have the opportunity to welcoming you again should your travels bring you back to Hangzhou. Yours sincerely.
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Shangri-La Hotel Hangzhou
9.0
Exceptional
Susanna from United Kingdom
Couple
Horizon Hill View Room
Stayed 6 nights in April 2015
很好的酒店”
1.up.grade a little big room. 2. give us a nice cake to our 35 year wedding.anniversary.
good.
Reviewed May 02, 2015
Dear Guest, First of all, I would like to thank you for choosing the Shangri-La Hotel Hangzhou, and for taking the time to share with us your experience. I am truly happy to hear that you had a great time while staying with us, and that out hotel met all your expectations. Your kind comments have been shared with the Team, who were delighted to know that their constant efforts to provide a warm and friendly stay to our guests was so much appreciated. Your kind words are such a tremendous motivation for them to continue their good work. Once again, thank you sending us your feedback and we are hoping to have the opportunity to welcoming you again should your travels bring you back to Hangzhou. Yours sincerely.
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Shangri-La Hotel Hangzhou
10.0
Exceptional
Sucharat from Thailand
Solo traveler
Stayed 1 night in June 2013
standard”
good clean standard
Reviewed April 27, 2015
Dear Guest, First of all, I would like to thank you for choosing the Shangri-La Hotel Hangzhou, and for taking the time to share with us your experience. I am truly happy to hear that you had a great time while staying with us, and that out hotel met all your expectations. Your kind comments have been shared with the Team, who were delighted to know that their constant efforts to provide a warm and friendly stay to our guests was so much appreciated. Your kind words are such a tremendous motivation for them to continue their good work. Once again, thank you sending us your feedback and we are hoping to have the opportunity to welcoming you again should your travels bring you back to Hangzhou. Yours sincerely.
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Shangri-La Hotel Hangzhou
7.7
Very good
Kris from China
Couple
Lake View
Stayed 3 nights in April 2015
Location is good, but it's a bit too old.”
Dining , staff, location
Location is excellent, but the facilities are too old. Bathroom does not have safety facilities for old people. Others are fine. Staff are fine.
Reviewed April 22, 2015
Dear Guest, Thank you for taking your time in sharing your kind feedback with us. We are delighted to hear that you have taken the opportunity to stay in our hotel and had a very memorable experience. We look forward to welcoming you back to Shangri-La Hotel Hangzhou soon. Your sincerely
Responded May 15, 2018
Shangri-La Hotel Hangzhou
8.7
Excellent
carolina from Chile
Family with young children
Horizon Hill View Room
Stayed 1 night in March 2015
Shangri-La Hotel Hangzhou”
Location
Very good
Reviewed April 02, 2015
Dear Guest, Thank you for taking your time in sharing your kind feedback with us. We are delighted to hear that you have taken the opportunity to stay in our hotel and had a very memorable experience. We look forward to welcoming you back to Shangri-La Hotel Hangzhou soon. Your sincerely.
Responded May 15, 2018
Shangri-La Hotel Hangzhou
7.3
Very good
Jinou from South Korea
Couple
Garden View Room
Stayed 3 nights in March 2015
Needs some investment ”
Location location location
Throw back to the 90's China hotel. I would be reaching to say that it has old world charm... But that's the best I could say to be cordial. The hotel really needs some money spent to update everything. F&B in particular is utterly uninteresting.
Reviewed March 31, 2015
Dear Guest, I would like to thank you for choosing the Shangr i-La Hotel Hangzhou, and for sharing with us your experience. I am truly sorry that your stay did not meet our usual high standards. Your constructive comments have been discussed with the team and appropriate actions have been taken to remedy to this kind of situation in future. I do hope that we will have the opportunity to welcome you again should your travels bring you back to Hangzhou. Yours truly.
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Shangri-La Hotel Hangzhou
4.0
CHEN from China
Couple
Lake View
Stayed 1 night in September 2014
Old-styled out dated 5 stars”
vintage style rooms
Not convenient location, as it's so hard to get a taxi in Hangzhou, we had a good walk to everywhere; didn't see much passion from the staff; I think the 5 stars need to be reassessed
Reviewed February 22, 2015
Dear Guest, I would like to thank you for choosing the Shangr i-La Hotel Hangzhou, and for sharing with us your experience. I am truly sorry that your stay did not meet our usual high standards. Your constructive comments have been discussed with the team and appropriate actions have been taken to remedy to this kind of situation in future. I do hope that we will have the opportunity to welcome you again should your travels bring you back to Hangzhou. Yours truly.
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Shangri-La Hotel Hangzhou
9.7
Exceptional
Tse from China
Family with young children
Horizon Hill View Room
Stayed 2 nights in February 2015
Comfort stay”
The view is excellent
Very good!
Reviewed February 19, 2015
Dear Guest, First of all, I would like to thank you for choosing the Shangri-La Hotel Hangzhou, and for taking the time to share with us your experience. I am truly happy to hear that you had a great time while staying with us, and that out hotel met all your expectations. Your kind comments have been shared with the Team, who were delighted to know that their constant efforts to provide a warm and friendly stay to our guests was so much appreciated. Your kind words are such a tremendous motivation for them to continue their good work. Once again, thank you sending us your feedback and we are hoping to have the opportunity to welcoming you again should your travels bring you back to Hangzhou. Yours sincerely.
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Shangri-La Hotel Hangzhou
6.7
Good
Tak from Hong Kong
Couple
Superior Mountain View
Stayed 1 night in January 2015
3 Problems”
convenient location, spacious room
3 problems 1. old room 2. merging 2 beds into 1, leaving an uncomfortable crack in between 3. TV noise too low and cannot be fixed after complaint
Reviewed January 13, 2015
Dear Guest, I would like to thank you for choosing the Shangr i-La Hotel Hangzhou, and for sharing with us your experience. I am truly sorry that your stay did not meet our usual high standards. Your constructive comments have been discussed with the team and appropriate actions have been taken to remedy to this kind of situation in future. I do hope that we will have the opportunity to welcome you again should your travels bring you back to Hangzhou. Yours truly.
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Shangri-La Hotel Hangzhou
8.0
Excellent
Lim from Singapore
Family with teens
Garden View Room
Stayed 3 nights in December 2014
A pleasant stay experience”
Couteous and helpful staff; spacious and clean room; good location next to Xihu
Reviewed January 08, 2015
Dear Guest, First of all, I would like to thank you for choosing the Shangri-La Hotel Hangzhou, and for taking the time to share with us your experience. I am truly happy to hear that you had a great time while staying with us, and that out hotel met all your expectations. Your kind comments have been shared with the Team, who were delighted to know that their constant efforts to provide a warm and friendly stay to our guests was so much appreciated. Your kind words are such a tremendous motivation for them to continue their good work. Once again, thank you sending us your feedback and we are hoping to have the opportunity to welcoming you again should your travels bring you back to Hangzhou. Yours sincerely.
Show more
Shangri-La Hotel Hangzhou
4.7
Cinol from Hong Kong
Family with young children
Superior Mountain View
Stayed 1 night in December 2014
Overrated 5 Star hotel”
None
The hotel looks old, lack of food/restaurants around the west lake area
Reviewed December 27, 2014
Dear Guest, I would like to thank you for choosing the Shangr i-La Hotel Hangzhou, and for sharing with us your experience. I am truly sorry that your stay did not meet our usual high standards. Your constructive comments have been discussed with the team and appropriate actions have been taken to remedy to this kind of situation in future. I do hope that we will have the opportunity to welcome you again should your travels bring you back to Hangzhou. Yours truly.
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Shangri-La Hotel Hangzhou
8.3
Excellent
Eileen from Singapore
Group
Superior Mountain View
Stayed 2 nights in November 2014
oldest but excellent location”
excellent location, within west lake, with scenery
better and expected
Reviewed December 10, 2014
Dear Guest, Thank you for taking your time in sharing your kind feedback with us. We are delighted to hear that you have taken the opportunity to stay in our hotel and had a very memorable experience. We look forward to welcoming you back to Shangri-La Hotel Hangzhou soon. Your sincerely.
Responded May 15, 2018
Shangri-La Hotel Hangzhou
6.7
Good
Cheung from Hong Kong
Couple
Lake View
Stayed 1 night in November 2014
Fair stay”
Good rate, close to the lake, good breakfast
The hotel is a bit old but still acceptable. Nothing impressive.
Reviewed November 24, 2014
Dear Guest, I would like to thank you for choosing the Shangr i-La Hotel Hangzhou, and for sharing with us your experience. I am truly sorry that your stay did not meet our usual high standards. Your constructive comments have been discussed with the team and appropriate actions have been taken to remedy to this kind of situation in future. I do hope that we will have the opportunity to welcome you again should your travels bring you back to Hangzhou. Yours truly.
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Shangri-La Hotel Hangzhou
9.3
Exceptional
Cayleh from Malaysia
Solo traveler
Garden View Room
Stayed 2 nights in November 2014
Good stay”
Good service etiquette, knowledgable staff to advise us how to get ourselves started in getting around Hangzhou, great location
A pleasant stay and good experience in the hotel. We checked in during wee hours in the morning and was upgraded to lake view room. Thumbs up. The location is great as it is situated at the West Lake, walking distance to some of the attractions. There is a bus stop (called xin xin fan dian) located just outside the hotel, very convenient for public transport with good frequency level and reasonable bus fare to travel around Hangzhou (Remember to always prepare several RMB 1.00 with you before boarding). Did i mention there is a unique Starbucks hidden at Zhusu Yuan (Zhusu Garden)? Yes! If u r an avid lover, this is not to be missed. We will stay in Shangri-la again next time when we go to Hangzhou!! :)
Reviewed November 23, 2014
Dear Guest, First of all, I would like to thank you for choosing the Shangri-La Hotel Hangzhou, and for taking the time to share with us your experience. I am truly happy to hear that you had a great time while staying with us, and that out hotel met all your expectations. Your kind comments have been shared with the Team, who were delighted to know that their constant efforts to provide a warm and friendly stay to our guests was so much appreciated. Your kind words are such a tremendous motivation for them to continue their good work. Once again, thank you sending us your feedback and we are hoping to have the opportunity to welcoming you again should your travels bring you back to Hangzhou. Yours sincerely.
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Shangri-La Hotel Hangzhou
6.3
Good
May-yi from United States
Solo traveler
Lake View
Stayed 1 night in June 2014
A passe hotel that needs a renovation soon!”
1) Location 2) Lake View 3) Garden
While the location is great - just a few minutes from the famous show - West Lake Impression - and the hotel is tucked away in lushes and greens, the interior really needs a major upgrade soon! The hotel feels like a hotel in passé with decoration styles and senses from the 1980s or 90s. Having said that, the rooms are spacious and lake views quite nice if one doesn't mind a bit of old-fashioned interior!
Reviewed November 22, 2014
Dear Guest, I would like to thank you for choosing the Shangr i-La Hotel Hangzhou, and for sharing with us your experience. I am truly sorry that your stay did not meet our usual high standards. Your constructive comments have been discussed with the team and appropriate actions have been taken to remedy to this kind of situation in future. I do hope that we will have the opportunity to welcome you again should your travels bring you back to Hangzhou. Yours truly.
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Shangri-La Hotel Hangzhou
8.0
Excellent
Paul from Netherlands
Business traveler
Garden View Room
Stayed 1 night in July 2014
nice view”
clean, spacious room, friendly staff
The Shangri-La Hotel Hangzhou is a friendly and centrally located hotel, it has all the connections to Shopping malls and transportation connections. the rooms are clean and spacious.
Reviewed November 03, 2014
Dear Guest, Thank you for taking your time in sharing your kind feedback with us. We are delighted to hear that you have taken the opportunity to stay in our hotel and had a very memorable experience. We look forward to welcoming you back to Shangri-La Hotel Hangzhou soon. Your sincerely
Responded May 15, 2018
Shangri-La Hotel Hangzhou
9.3
Exceptional
han from China
Family with young children
Lake View
Stayed 1 night in July 2014
Excellent stay”
location, big room, garden
The hotel is one of the oldest five star hotel in Hangzhou, maybe even China. Room is neat, facilities are good and the garden is well landscaped. Lucky upgrade to bigger room with lake view. Nice stay. Recommended!
Reviewed October 16, 2014
Dear Guest, First of all, I would like to thank you for choosing the Shangri-La Hotel Hangzhou, and for taking the time to share with us your experience. I am truly happy to hear that you had a great time while staying with us, and that out hotel met all your expectations. Your kind comments have been shared with the Team, who were delighted to know that their constant efforts to provide a warm and friendly stay to our guests was so much appreciated. Your kind words are such a tremendous motivation for them to continue their good work. Once again, thank you sending us your feedback and we are hoping to have the opportunity to welcoming you again should your travels bring you back to Hangzhou. Yours sincerely.
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Shangri-La Hotel Hangzhou
9.0
Exceptional
Xin from China
Family with teens
Superior Mountain View
Stayed 1 night in August 2014
Not as satisfactory”
Location, Service, Food
I spent the night at Shangri-la with my parents this time while the room was awful comparing to the last several times i stayed as a business traveler, in the same type of room. There are no hair dryer in the room, or even free instant coffee in the mini bar.
Reviewed August 23, 2014
Dear Guest, I would like to thank you for choosing the Shangr i-La Hotel Hangzhou, and for sharing with us your experience. I am truly sorry that your stay did not meet our usual high standards. Your constructive comments have been discussed with the team and appropriate actions have been taken to remedy to this kind of situation in future. I do hope that we will have the opportunity to welcome you again should your travels bring you back to Hangzhou. Yours truly.
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Shangri-La Hotel Hangzhou
8.3
Excellent
Eunjoo from South Korea
Business traveler
Lake View
Stayed 1 night in June 2014
Tranquil stay near the West Lake”
Garden, Location, the West Lake
It was nice to stay in this quiet hotel which is still right in front of the West Lake main road thanks to its rich garden.
Reviewed August 11, 2014
Dear Guest, Thank you for taking your time in sharing your kind feedback with us. We are delighted to hear that you have taken the opportunity to stay in our hotel and had a very memorable experience. We look forward to welcoming you back to Shangri-La Hotel Hangzhou soon. Your sincerely.
Responded May 15, 2018
Shangri-La Hotel Hangzhou
9.7
Exceptional
Chiayang from Taiwan
Business traveler
Superior Mountain View
Stayed 1 night in July 2014
Great Service”
Service, fare, and nice front desk
Reviewed August 04, 2014
Dear Guest, First of all, I would like to thank you for choosing the Shangri-La Hotel Hangzhou, and for taking the time to share with us your experience. I am truly happy to hear that you had a great time while staying with us, and that out hotel met all your expectations. Your kind comments have been shared with the Team, who were delighted to know that their constant efforts to provide a warm and friendly stay to our guests was so much appreciated. Your kind words are such a tremendous motivation for them to continue their good work. Once again, thank you sending us your feedback and we are hoping to have the opportunity to welcoming you again should your travels bring you back to Hangzhou. Yours sincerely.
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Shangri-La Hotel Hangzhou
9.7
Exceptional
Wei from Malaysia
Business traveler
Garden View Room
Stayed 3 nights in July 2014
Great location away from the hustle and bustle”
Cleanliness, Staff Friendliness, Location
It was a great stay! The location is located very nearby to many restaurants (mostly fast-food). Note that these restaurants are closer to the WEST Wing, and you won't be able to see it if you are in the East Wing. The mountain bikes that are available for rent are also well-maintained, and it helps that we didn't need to get off and push the bike whenever we came to a upslope on the bridge. Check-in staff upgraded us twice! We got a view of the lake from the 4th floor! Rooms are very well maintained, as per Shangri La standards. However, we didn't try breakfast as it was too expensive (around USD 30/pax). Indoor pool is a tad small but nevertheless offers a great way to cool off during a hot summer's day. I will be back to stay in this hotel again!
Reviewed August 04, 2014
Dear Guest, First of all, I would like to thank you for choosing the Shangri-La Hotel Hangzhou, and for taking the time to share with us your experience. I am truly happy to hear that you had a great time while staying with us, and that out hotel met all your expectations. Your kind comments have been shared with the Team, who were delighted to know that their constant efforts to provide a warm and friendly stay to our guests was so much appreciated. Your kind words are such a tremendous motivation for them to continue their good work. Once again, thank you sending us your feedback and we are hoping to have the opportunity to welcoming you again should your travels bring you back to Hangzhou. Yours sincerely.
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Shangri-La Hotel Hangzhou
9.3
Exceptional
Eunjoo from South Korea
Business traveler
Superior Mountain View
Stayed 1 night in June 2014
It was a superb hotel near the East Lake ”
Classic interior, quiet atmostphere, beautiful garden
The hotel has a classic interior and beautiful and rich garden. It is located just by the road though, thanks to its garden, it gives a quiet atmostphere which allows you to take a real rest.
Reviewed August 04, 2014
Dear Guest, First of all, I would like to thank you for choosing the Shangri-La Hotel Hangzhou, and for taking the time to share with us your experience. I am truly happy to hear that you had a great time while staying with us, and that out hotel met all your expectations. Your kind comments have been shared with the Team, who were delighted to know that their constant efforts to provide a warm and friendly stay to our guests was so much appreciated. Your kind words are such a tremendous motivation for them to continue their good work. Once again, thank you sending us your feedback and we are hoping to have the opportunity to welcoming you again should your travels bring you back to Hangzhou. Yours sincerely.
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Shangri-La Hotel Hangzhou
9.7
Exceptional
Juncheng from China
Couple
Lake View
Stayed 3 nights in July 2014
quiet and scenic location, great staff performance”
staff, location, quietness
had an awesome stay in Shangri-La Hotel Hang Zhou. Some people say it's an old hotel, which is true, first Shangri-La in China, but it's vintage, you get very high ceiling and the design is very detailed. We got a lake view room, the scene was fantastic. The hotel is located right by the West Lake, but there's some distance to go to the room so very quiet place but with great view. Staff are very helpful, they helped us got train tickets, cabs etc. Highly recommend. Need to get clear on whether you stay in West Wing or East Wing, quite some distance, but the gold car can take you around.
Reviewed July 25, 2014
Dear Guest, Thank you for sharing your experience at Shangri-la Hotel HangZhou We are delighted that you enjoyed our Shangri-la hospitality and exceptional dining options. We look forward to welcome you back to our hotel soon. Yours sincerely.
Responded May 15, 2018
Shangri-La Hotel Hangzhou
8.3
Excellent
jiing from Malaysia
Family with teens
Stayed 5 nights in December 2013
Superb stay”
Location, transport and room
My family and I totally enjoyed our stay. Walking distance to Westlake and public bus stops just outside the hotel connecting it to the city and other tourist attractions. The room was spacious and comfortable.
Reviewed July 21, 2014
Dear Guest, Thank you for taking your time in sharing your kind feedback with us. We are delighted to hear that you have taken the opportunity to stay in our hotel and had a very memorable experience. We look forward to welcoming you back to Shangri-La Hotel Hangzhou soon. Your sincerely.
Responded May 15, 2018
Shangri-La Hotel Hangzhou