Shangri-La Hotel Shenzhen
Shangri-La Hotel Shenzhen
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"Room was lovely and snacks in the Horizon Club room ok."

Kerry

24 April 2018

Superior - Bathroom Shangri-La Hotel Shenzhen
Superior - Bathroom
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Lobby Shangri-La Hotel Shenzhen
Lobby
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Swimming pool [outdoor] Shangri-La Hotel Shenzhen
Swimming pool [outdoor]
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Swimming pool Shangri-La Hotel Shenzhen
Swimming pool
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See map Shangri-La Hotel Shenzhen
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Exceptional
Location
9.0
See all 33 photos Shangri-La Hotel Shenzhen
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Shangri-La Hotel Shenzhen

Exceptional location
Stay in the heart of Shenzhen - See what's nearby
Have a question for Shangri-La Hotel Shenzhen?
Excellent
From 1202 reviewsSee what guests said
8.3
Recommended by 83% of guests
  • 210 meters to public transportation

  • Airport transfer

  • Currency exchange

  • Heart of the city

Room choices
8.5
Excellent
Room comfort & quality
This property is in high demand!Last booked 8 hours ago
Horizon
Horizon
...
  • City view
  • 30 m²/323 ft²
  • 2 single beds or 1 queen be...
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Deluxe Hot Deal
Deluxe Hot Deal
...
  • City view
  • 30 m²/323 ft²
  • 1 super king bed
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Superior
Superior
...
  • City view
  • 30 m²/323 ft²
  • 2 single beds or 1 queen be...
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Club Hot Deal
Club Hot Deal
...
  • City view
  • 30 m²/323 ft²
  • 2 single beds or 1 sofa bed
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Executive Suite
Executive Suite
...
  • City view
  • 60 m²/646 ft²
  • 1 king bed
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Executive Suite Hot Deal
Executive Suite Hot Deal
...
  • Mountain view
  • 60 m²/646 ft²
  • 2 single beds
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Superior Hot Deal
Superior Hot Deal
...
  • City view
  • 30 m²/323 ft²
  • 1 super king bed
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Deluxe
Deluxe
...
  • City view
  • 30 m²/323 ft²
  • 2 single beds or 1 queen be...
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Double Club King Bed
Double Club King Bed
...
  • Bathtub
  • 1 single bed
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Suite Executive King Bed
Suite Executive King Bed
...
  • Bathtub
  • 1 single bed
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More about Shangri-La Hotel Shenzhen

More about Shangri-La Hotel Shenzhen

"Staff are fantastic!"

Reviewed 28 February 2018

Christopher from New Zealand

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Solo traveler

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What to eat nearby

Chinese cuisine
Chinese cuisine
360o Bar, Restaurant and Lounge Shangri-La Hotel Shenzhen
80 m Chinese, Grill, International
Li Yuan Restaurant
170 m Chinese
HaiGuan Hotel Restaurant
290 m Chinese
Fast food
Fast food
Ou Mi Ge Mexican Restaurant (JiaNingNa)
320 m Fast food, Mexican
YuHua Western Restaurant (RenMin South Road)
750 m Fast food
Ao WeiSi Western Restaurant (ChunFeng)
760 m Fast food
Cafe
Cafe
aix arome cafe
820 m Cafe
Vienna
950 m Cafe, European
Jiu Jie Chang Bai Coffee (ChunFeng Road)
1.1 km Cafe

What they offer

"Great location for shops and restaurants."

Rosaria from Australia

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Couple
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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Real reviews from real guests

Agoda Reviews (1202)Booking.com Reviews (1148)
8.3
Cleanliness8.4
Facilities7.9
Location9.0
Room comfort and quality8.5
Service8.3
Value for money7.8
Provided by verified guests of Agoda
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Superior
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Horizon
Executive Suite
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Showing 907 verified guest comments
12345
9.6
Exceptional
Robbie from Indonesia
Group
Stayed 1 night in September 2018
Very Helpful Concierge and hotel staff very friendly. Near Louhu shopping area, Excellent Stay”
I'd like to thank and highly appreciate Mr Felix F and friends (Concierge staff), who are very helpful to advice us not to cross over to Hongkong International Airport by Shekou ferry, because of incoming Typhoon on Sep 15, 2018 noon and with pleasure he deliver my group free to Louhu embarcation by his own car,
Reviewed September 18, 2018
8.4
Excellent
Werner from Canada
Business traveler
Horizon
Stayed 1 night in September 2018
Excellent”
The Shangri-La Shenzhen is my choice of hotels when staying in Shenzhen, it's close proximity to the Hong Kong border and to the train station make it ideal for me. The internet can be somewhat slow at times, but overall you will be hard pressed to find this much hotel for the money.
Reviewed September 18, 2018
8.0
Excellent
Vincent from Hong Kong
Couple
Stayed 2 nights in August 2018
Slightly disappointing”
The reception is understaffed: we had to queue for more than 20 minutes in a very noisy lobby. Checking out was almost as time-consuming. The room was fine: clean, large, with a nice view. The behaviour of other guests can be disturbing: when we left, we saw (and smelt) a group of them smoking when waiting for the lift, and then in the lift – yet, this was a non-smoking floor. The "360" restaurant offer an impressive view of the city, but the food was disappointing: the mushroom soup was good, the lobster bisque had apparently been burnt, the sea bass was overcooked and dry, the black cod was overcooked (and that fish is very difficult to overcook).
Reviewed August 20, 2018
9.2
Exceptional
marshall from Indonesia
Business traveler
Stayed 4 nights in June 2018
nice location”
breakfast good
Reviewed July 19, 2018
8.8
Excellent
marshall from Indonesia
Business traveler
Horizon
Stayed 4 nights in June 2018
good location”
nice breakfast, near station
Reviewed July 19, 2018
8.4
Excellent
Kit from Canada
Family with teens
Stayed 2 nights in December 2017
safe, clean and next to the train station”
just next to the train station, lots of taxi outside the hotel, clean and nice staff
Reviewed July 13, 2018
7.6
Very good
Kit from Canada
Family with teens
Stayed 1 night in December 2017
just across the train station”
This hotel is a dated but is well maintained.
Reviewed July 13, 2018
7.6
Very good
ahmet from Norway
Business traveler
Superior
Stayed 1 night in May 2018
Rooms getting old. Need renovation”
First time i received in shangri.la Shenzen for 1o years ago i had a woow feeling. My recent stay i was dissapointed by the rooms furniture and style getting old , and it is time for a renovation. Stuff is great and have a good sauna. Superb location I did not get a 5 star feeling as before
Reviewed July 11, 2018
8.8
Excellent
CAROLINE from Malaysia
Solo traveler
Superior
Stayed 1 night in June 2018
Good location n friendly stuffs. ”
Ask for early checked in n Hotel room was ready when I arrived. I m glad this hotel tried their best to accommodate the guests.
Reviewed June 13, 2018
Dear Guest, Thank you for choosing to stay with us at Shangri-La Hotel, Shenzhen, and sharing your positive review on Agoda. We look forward to welcoming you in the near future. Yours Sincerely, George Baird General Manager
Responded June 15, 2018
Shangri-La Hotel Shenzhen
9.2
Exceptional
Kirsten from New Zealand
Business traveler
Stayed 1 night in April 2018
Great hotel ”
This hotel has everything you need and right next to the Luohu Shopping which is great - the facilities are excellent - breakfast is AMAZING! The rooms are older and getting a little tired but otherwise cant fault it
Reviewed May 07, 2018
Dear Guest, Thank you for choosing to reside with us at Shangri-La Hotel, Shenzhen, and sharing the positive review on Agoda. We are happy to learn that you were delighted by the facilities and buffet breakfast. Your other comment has recorded and shared with the team for future improvement. We look forward to serving you in the future. Yours Sincerely, George Baird General Manager
Responded May 10, 2018
Shangri-La Hotel Shenzhen
9.6
Exceptional
Kerry from Hong Kong
Couple
Horizon
Stayed 1 night in January 2018
Great hotel, fantastic Service”
What a lovely weekend retreat. Staff so kind, happy and supportive- helped with all our needs and always with a smile and positive energy which I really appreciated. Room was lovely and snacks in the Horizon Club room ok.
Reviewed April 24, 2018
Dear Guest, Thank you for choosing to stay at Shangri-La Hotel, Shenzhen, and sharing your positive review on Agoda. We are glad to learn that you had an enjoyable weekend in our hotel, and you were impressed by our kind and helpful colleagues and the room from Horizon Club. We look forward to welcoming you back in the near future,. Yours Sincerely, George Baird General Manager
Responded April 28, 2018
Shangri-La Hotel Shenzhen
6.0
KAM from Hong Kong
Business traveler
Horizon
Stayed 1 night in March 2018
Above average”
hotel dinner buffet is worse
Reviewed April 17, 2018
Dear Guest, Thank you for choosing to stay at Shangri-La Hotel, Shenzhen, and sharing your review on Agoda. Your comment has been recorded and shared with the team for future improvement. We look forward to welcoming you back in the near future, and serving you a better experience. Yours Sincerely, George Baird General Manager
Responded April 28, 2018
Shangri-La Hotel Shenzhen
6.8
Good
Gerhard from Hong Kong
Business traveler
Stayed 1 night in April 2018
Good location for meetings but,.........”
Shangri-La is very close to the Hong Kong-China Check point LoWu. That brings the hotel most of it's business. But everything else is not really bad but completely under the Shangri-La standard. So this Shangri-La is disappointing. Extremely long queuing at check-in and check-out, mean English language skills of the staff, extremely high process in the restaurants. So, if you have meeting near LoWu with partners who are not familiar with Shenzhen, than Shangri-La is a good place. But not such far away are much better hotels at half price.
Reviewed April 15, 2018
Dear Guest, Thank you for choosing to stay at Shangri-La Hotel, Shenzhen, and sharing your review with us. Your comment has been recorded and shared with the team for future improvement. We look forward to welcoming you back soon, and serving you a better experience. Yours Sincerely, George Baird General Manager
Responded April 28, 2018
Shangri-La Hotel Shenzhen
5.6
Etienne from France
Couple
Stayed 1 night in April 2018
Not a 5 star hotel, 4 star at best with Chinese standard”
Shangrila Lowu Shenzhen is definitely not what it used to be. Was the first International Hotel back in the 90's , been there for the first time in 2001, 17 years later .... nothing has really changed, in particular rooms, so OUTDATED, what a shame honestly ! Old furnitures, old decoration, massive stains on the carpet, molds in Bathroom, weird old smell in room and corridor, very few TV international channels, old gym n Swimming pool area. I mean guys it was luxury 20 years ago .... but really need to have some serious renovations, not only the lobby ! On the positive side : Great location, Great breakfast buffet, very helpful staff, but mostly you re gonna pay for the Shangrila name Overall a disappointment, when few blocks away at Dongmen you ve got the 4 Star rated Hyatt place which is by far much much better with larger rooms better facilities, equipments and super modern oh and yes it's cheaper too.
Reviewed April 11, 2018
Dear Guest, Thank you for choosing to reside at Shangri-La Hotel, Shenzhen, and sharing your review on Agoda. Your comment has been recorded and shared with the team for future improvement. We look forward to welcoming you back in the near future, and serving you a better experience. Yours Sincerely, George Baird General Manager
Responded April 28, 2018
Shangri-La Hotel Shenzhen
9.6
Exceptional
Heather from China
Group
Stayed 1 night in April 2018
Brilliantly helpful staff ”
Lovely helpful staff. Tony went out of his way to assist my sister who had broken her wrist. He got her a private car; arranged for the driver to take her to HK immigration; and for someone to help her with luggage . Lisa also helped smooth things over when the ATM machine swallowed my card causing me some awkward moments. Interestingly some guests have commented on the old fashioned quality of the hotel but I find it rather charming . Rooms very spacious. An absence of face flannels a little surprising but perhaps iit was just that I couldn't find them? Breakfast had HUGE selection and variety of foods for vegetarians and the fruit really really fresh . I have already booked to stay there again .
Reviewed April 04, 2018
Dear Guest, Thank you for choosing to stay at Shangri-La Hotel, Shenzhen and sharing your positive review with us. We are glad to learn that our tidy guest room, delicious breakfast and service from our colleagues delighted you. We look forward to serving you again in the near future. Yours Sincerely, George Baird General Manager
Responded April 11, 2018
Shangri-La Hotel Shenzhen
9.2
Exceptional
Ryan from South Africa
Business traveler
Superior
Stayed 1 night in March 2018
Exceptional”
Very convenient, right on the railway, MTR/link to Hong Kong.
Reviewed March 27, 2018
Dear Guest, Thank you for choosing to stay at Shangri-La Hotel, Shenzhen and sharing your positive review with us. We are glad to learn that our convenient location close to Shenzhen train station, Luohu border and metro delighted you. We look forward to serving you again in the near future. Yours Sincerely, George Baird General Manager
Responded March 29, 2018
Shangri-La Hotel Shenzhen
6.4
Good
Yiu from United States
Solo traveler
Superior
Stayed 2 nights in March 2018
overpriced”
i've always wanted to stay at 4 star hotel and decided to book a room at the shangri la. i had a vision of immaculate presentation of the hotel and the lobby was just that. however, when i got to my room it was anything but that. for the price i paid for a 4 star hotel, it was disappointing. nothing spectacular about it. just a decent room. in fact, it felt rather old. the bathroom was ok, but had water stains on the top of the shower. i hope my next visit with a 4 star hotel will be a better experience.
Reviewed March 24, 2018
Dear Guest, Thank you for choosing to stay at Shangri-La Hotel, Shenzhen and sharing your feedback with us. Your comment has been noted and shared with the team for future improvement. We look forward to serving you again in the near future. Yours Sincerely, George Baird General Manager
Responded March 29, 2018
Shangri-La Hotel Shenzhen
6.8
Good
sandy from Indonesia
Business traveler
Deluxe
Stayed 1 night in March 2018
Old fashion”
Good place but old fashion.. i think it should 4 star hotel.. the price also too high for that hotel.. pullman is better with lower price..
Reviewed March 17, 2018
Dear Guest, Thank you for choosing to stay at Shangri-La Hotel, Shenzhen and sharing your review with us. We are glad to learn that our convenient location delighted you. Your other comment has been noted and shared with the team for future improvement. We look forward to serving you again in the near future. Yours Sincerely, George Baird General Manager
Responded March 23, 2018
Shangri-La Hotel Shenzhen
10.0
Exceptional
Chao from Macau
Business traveler
Stayed 1 night in November 2017
great”
great
Reviewed March 15, 2018
Dear Guest, Thank you for choosing to stay with us at Shangri-La Hotel, Shenzhen, and sharing the positive review on Agoda. We look forward to welcoming you again in the near future. Yours Sincerely, George Baird General Manager
Responded March 22, 2018
Shangri-La Hotel Shenzhen
9.2
Exceptional
Rosaria from Australia
Couple
Superior
Stayed 3 nights in October 2017
Excellent location - 5 star hotel with all amenities”
Shopping holiday. Great location for shops and restaurants. Hotel has all amenities we look for in a 5 star hotel. Would highly recommend if you want a shopping holiday. Accessible for taxis.
Reviewed March 15, 2018
Dear Guest, Thank you for choosing to stay at Shangri-La Hotel, Shenzhen and sharing your positive review with us. We are glad to learn that our convenient location close to shopping mall and good amenities delighted you. We look forward to serving you again in the near future. Yours Sincerely, George Baird General Manager
Responded March 23, 2018
Shangri-La Hotel Shenzhen
12345
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