Sheraton Guilin Hotel
Sheraton Guilin Hotel
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"Very good location."

CHOU H.

14 March 2018

Executive Suite - Guestroom Sheraton Guilin Hotel
Executive Suite - Guestroom
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Lobby Sheraton Guilin Hotel
Lobby
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Interior view Sheraton Guilin Hotel
Interior view
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Interior view Sheraton Guilin Hotel
Interior view
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Excellent
Location
8.9
See all 61 photos Sheraton Guilin Hotel
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Sheraton Guilin Hotel

Excellent location
Have a question for Sheraton Guilin Hotel?
Excellent
From 198 reviewsSee what guests said
8.1
Recommended by 83% of guests
Value for money7.7
Distance to city center0. Km
Location rating8.9
Nearest airportGuilin Liangjiang International Airport (KWL)
Distance to airport26.4 km
Has restaurantYes
  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Air conditioning

  • Room service [24-hour]

Room choices
8.4
Excellent
Room comfort & quality
This property is in high demand!Last booked 12 hours ago
Classic Room
Classic Room
...
  • City view
  • 32 m²/344 ft²
  • 2 single beds
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Premium Room
Premium Room
...
  • River view
  • 32 m²/344 ft²
  • 2 single beds or 1 double b...
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Deluxe Suite
Deluxe Suite
...
  • River view
  • 52 m²/560 ft²
  • 2 single beds or 1 double b...
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Club Room
Club Room
...
  • Mountain view
  • 32 m²/344 ft²
  • 1 super king bed
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Executive Suite
Executive Suite
...
  • Mountain view
  • 30 m²/323 ft²
  • 1 super king bed
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Elegant
Elegant
...
  • City view
  • 50 m²/538 ft²
  • 2 single beds or 1 double b...
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Special Offer - Junior Suite
Special Offer - Junior Suite
...
  • 52 m²/560 ft²
  • 1 super king bed
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Premier Suite
Premier Suite
...
  • 155 m²/1668 ft²
  • 1 super king bed
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Classical Room ( discount ) ( prepay )
Classical Room ( discount ) ( prepay )
...
  • 30 m²/323 ft²
  • Non-smoking
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Classical Room
Classical Room
...
  • 30 m²/323 ft²
  • Non-smoking
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More about Sheraton Guilin Hotel

More about Sheraton Guilin Hotel

"It is a nice hotel with good staff and interesting people."

Reviewed 16 February 2016

Eng H. from Singapore

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Business traveler

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What they offer

"Great value for money!"

SHANE from Australia

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Solo traveler
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Property's guest policies

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Some helpful facts

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Real reviews from real guests

Agoda Reviews (198)Booking.com Reviews (231)
8.1
Cleanliness8.3
Facilities7.3
Location8.9
Room comfort and quality8.4
Service8.1
Value for money7.7
Provided by verified guests of Agoda
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Classic Room
Elegant
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Showing 167 verified guest comments
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5.2
shiu from Hong Kong
Couple
Premium Room
Stayed 1 night in August 2018
Not honest”
I booked a river view premium at a price 20% more than normal. When I checked in, I got a room with swimming pool view with no explanation and sorry. Bad customer service.
Reviewed August 19, 2018
Dear Guest, Thank you for taking the time to tell us about your experience at our hotel. We are sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Hope that you will give us the opportunity to better serve you in the near future. Sincerely,
Responded August 28, 2018
Sheraton Guilin Hotel
8.8
Excellent
Muliadihardjo from Indonesia
Couple
Elegant
Stayed 1 night in June 2018
good location, near shopping and food area”
good and clean hotel. food and shop just behind the hotel. value for money
Reviewed June 23, 2018
Distinguished guests, thank you for your visit to Guilin Sheraton Hotel as the destination for this holiday trip, and share your stay experience with us. We are honored to be able to make your stay feel satisfactory! We will uphold the concept of service-oriented, dedicated to provide you with warm and thoughtful service. Thank you again for our support and affirmation, sincerely look forward to you and family, friends again come!
Responded July 06, 2018
Sheraton Guilin Hotel
10.0
Exceptional
CHOU from Singapore
Couple
Premium Room
Stayed 2 nights in March 2018
Exceptional”
Very good location.
Reviewed March 14, 2018
Dear guest, Thank you for sharing this excellent review of your stay at The Sheraton Guilin Hotel. I am very pleased to see that you had a fantastic stay and I will be sure to share your lovely comments with the whole of my team. On behalf of the whole team here at the Sheraton Guilin Hotel we hope to welcome you back in the very near future!
Responded March 20, 2018
Sheraton Guilin Hotel
8.0
Excellent
Christopher from Singapore
Family with teens
Elegant
Stayed 2 nights in December 2017
Recommended”
Check in easy Booked 2x Elegant room type but (special request) for connecting rooms were denied. ( excuse, no more connecting rooms) Paid extra RMB2,000 to upgrade...no choice and def too EXPENSIVE!!
Reviewed January 18, 2018
Thank you for choosing Sheraton Guilin and sharing your review on Trip advisor.We regret that we are unable to provide you with the room you need.We will keep doing the right things and keep moving on improving guests' experience. Hope you could come back again, your concerns are being addressed as we speak and we will make sure you have a better stay.
Responded March 21, 2018
Sheraton Guilin Hotel
2.0
Aimee from United States
Solo traveler
Elegant
Stayed 4 nights in October 2017
Excellent ”
Great location
Reviewed October 28, 2017
Dear guests: hello, first of all, thank you for staying in the sheraton hotel in guilin and spending precious time here leaving your comments. We are honored to have the advantageous geographical position to bring convenience to you. I am very glad to see that you are satisfied with the check-in experience. This is the greatest encouragement for our hotel staff! Welcome to visit our hotel again in the near future, and continue to provide us with valuable advice and Suggestions!
Responded March 21, 2018
Sheraton Guilin Hotel
6.8
Good
Hermanto from Indonesia
Family with young children
Elegant
Stayed 2 nights in October 2017
Old hotel but breakfast ok for western”
I think this hotel more than 30 years ... but the location is good area, esspecialy you want to get a street food in the night
Reviewed October 25, 2017
Hello, first of all, thank you for staying in the sheraton hotel in guilin and spending precious time here leaving your comments. We are deeply honored to receive your praise. Our hotel has been built for a long time, but the facilities are constantly improving. Welcome to visit our hotel again in the near future. It will definitely bring you a new experience!
Responded March 28, 2018
Sheraton Guilin Hotel
7.6
Very good
Trevor from South Africa
Couple
Club Room
Stayed 3 nights in October 2017
Great location, restaurant offering average, Bene7 not advised, Club Lounge Breakfast below par! ”
The hotel is nice, friendly reception staff, room clean and bed comfy!... Club Lounge breakfast disappointing..... arrived just after 9:30am to find omelette and scramble egg section all packed away already, even though breakfast was on offer to 10am.....next morning went at opening time only to find that bread and pastries were not there, they arrived at 6:50am!.......armature service!
Reviewed October 15, 2017
8.8
Excellent
Wai from Singapore
Group
Elegant
Stayed 3 nights in May 2017
Guilin stay”
It's convenient as the night market is just right behind the hotel. Staff are friendly. Upgraded us a room near the scenery upon request for FOC.
Reviewed September 01, 2017
10.0
Exceptional
Elizabeth from United States
Couple
Elegant
Stayed 5 nights in August 2017
Exceptional”
We really liked the Concierge services and they assisted us properly. We were able to function with their assistance.
Reviewed August 27, 2017
5.6
Andrew from United Kingdom
Solo traveler
Elegant
Stayed 3 nights in July 2017
outdated and minimal”
good staff and location. hotel feels like it's running down and about to close. room door kept jamming and plug sockets were problematic. breakfast not much choice/ creativity for 5 star - very little fruit too lobby - sparse and empty of furniture - feels like the hotel is closing down gym was the worst - good facilities but no aircon which was unbelievable and young wet kids running around inside the gym and parents shouting at them (access from the pool should not be through the gym!!) - poolside very few sunbeds so could not stay there for relaxing and smoking allowed around the pool side - I thought most high rated hotels were non smoking throughout!! The management/ owners need to visit a real 5 star hotel to see how far behind the times they are with this place
Reviewed July 11, 2017
5.6
Kum from Singapore
Group
Elegant
Stayed 2 nights in April 2017
Brilliant location when not flooded. ”
The hotel is wonderfully located for a short stay. However the front desk staff could do with a lot more training. We checked in in the afternoon and was given a musty smelling room with a view of a high dirty balcony wall even though we paid for a room with a river view. When we complained, we were told that the hotel was full and they could not give us a room with a river view even though we paid a higher price for one. They offered us a room with a small lounge but still a view of the wall. Finally a room was "found" at 11pm and we then moved to that room with a view. The staff was not pleasant and we were made to feel as if they did us a great favour. Badly trained and run hotel, not worthy of the Sheraton name. One bright consolation was that there was a young man by the name of Romeo at the porters desk, who was pleasant, friendly and very helpful. He should be on the front desk instead. Rooms and toilet were adequate though somewhat tired.
Reviewed April 25, 2017
7.2
Very good
HELP from Malaysia
Business traveler
Elegant
Stayed 2 nights in April 2017
Very good”
Breakfast is not available though I pay so high tru Agoda. No worth at all
Reviewed April 17, 2017
9.2
Exceptional
Francis from Singapore
Couple
Elegant
Stayed 2 nights in March 2017
Exceptional”
The staff is friendly room is clean location is good lots of restaurant shopping area nearby
Reviewed March 18, 2017
7.2
Very good
Pravin from United States
Couple
Premium Room
Stayed 3 nights in February 2017
great location but tired hotel”
It is located right next to the walking street and all the attractions but the rooms are very old and need refurnishing. Even though we booked a premier room , they tried to push us to take a room in the back where the views are not good, but we insisted and got a room overlooking the river and mountains. The tour desk company the hotel uses was very disappointing in the way they booked our tickets and the tour guide was very casual and uncaring.Make sure they make bookings the way you would like!
Reviewed March 06, 2017
9.6
Exceptional
Kenneth from Singapore
Business traveler
Classic Room
Stayed 4 nights in October 2016
Good location. ”
I guess best hotel in xian
Reviewed October 27, 2016
9.2
Exceptional
Ali from Saudi Arabia
Family with young children
Classic Room
Stayed 3 nights in August 2016
Lovely ”
I enjoyed staying at this hotel my kids love the play ground area at the lobby the restaurant is very good and delicious Food the rooms are not too bad old furniture but still clean and they are different standard the old building is worse than the new one and the highest floors are better than the other at the end still good hotel in a good area lots of restaurant nearby
Reviewed August 23, 2016
6.4
Good
Jiseung from South Korea
Solo traveler
Elegant
Stayed 2 nights in June 2016
disappointed”
there is no reason to choose this hotel only considering the brand value of Sheraton. very old facility-a bad smell in bath room- Breakfast was so so- I'd rather choosing another hotel next time-
Reviewed August 11, 2016
5.6
Lawrence from Hong Kong
Couple
Premium Room
Stayed 2 nights in July 2016
good hotel”
average services
Reviewed July 05, 2016
6.8
Good
YIU from Hong Kong
Solo traveler
Elegant
Stayed 1 night in June 2016
good”
ok
Reviewed June 17, 2016
8.8
Excellent
SHANE from Australia
Solo traveler
Elegant
Stayed 1 night in June 2016
Great value and location”
Great value for money! Lots of nice local places to eat around the corner or expat bars if preferred. Don't miss the beer fish! Would definitely stay again.
Reviewed June 10, 2016
12345
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