Somerset Grand Hanoi Serviced Residences
Somerset Grand Hanoi Serviced Residences
See all 6 photos
1 Bedroom Deluxe - Kitchen Somerset Grand Hanoi Serviced Residences
1 Bedroom Deluxe - Kitchen
See all 6 photos
Lobby Somerset Grand Hanoi Serviced Residences
Lobby
See all 6 photos
Lobby Somerset Grand Hanoi Serviced Residences
Lobby
See all 6 photos
Interior view Somerset Grand Hanoi Serviced Residences
Interior view
See all 6 photos
See map Somerset Grand Hanoi Serviced Residences
See map
Excellent
Location
8.6
See all 6 photos Somerset Grand Hanoi Serviced Residences
See all 6 photos
Removed from saved list
What guests are saying:
Very good location and exceptionally friendly and helpful staffs.
Ng from Malaysia
Family with teens
Location nice, staff nice, food nice, room nice. Everything just nice, nothing to complain. Will love to come back again
Doreen from Australia
Family with young children
We can cook in the kitchen, the market is also at the ground floor.
Vo from Vietnam
Family with teens
Very good location and price is worth it’s value. Rooms are a bit dated and facilities need some update too. Staffs are very friendly and also helpful in making the stay a pleasant one.
Alvin from Brunei Darussalam
Family with teens
Great location and friendly staff.
Son from Vietnam
Family with young children
Staff is helpful, friendly, great English. Breakfast is awesome in JASPAS, good value too. Shame the weather wasn't working for us. Pool was too cold. Great pool nevertheless and good tuck away playground for the kids on the cool dry days.
Hiu from Hong Kong
Family with young children
Loved a new look of the room. I was told that from the floor 15 up , all rooms are renovated with new furniture , bathroom. I was so happy with my 2 bedrooms on the floor 17 from Feb 13 to Feb 17.
Ha from Singapore
Solo traveler
Within walking distance to old quarters and Hoen Kiem lake and Ngon Vietnamese restaurant
Ting from Singapore
Group

Somerset Grand Hanoi Serviced Residences

Excellent location
- 200 meters from city center
Excellent
From 1823 reviewsSee what guests said
8.5
/
10
Excellent service
8.7
Recommended by 91% of guests
Value for money8.6
Distance to city center1 km
Location rating8.6
Nearest airportGia Lam Airport (VGL)
Distance to airport4.5 km
  • 560 meters to public transportation

  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Hot tub

Room choices
8.6
Excellent
Room comfort & quality
This property is in high demand!Booked 18 times since yesterday
1 Bedroom
1 Bedroom
...
  • Room size: 78 m²/840 ft²
  • City view
  • 1 double bed
Enter dates to see prices
3 Bedroom Executive Apartment
3 Bedroom Executive Apartment
...
  • Room size: 128 m²/1378 ft²
  • City view
  • 2 single beds and 1 queen b...
Enter dates to see prices
3 Bedroom Deluxe
3 Bedroom Deluxe
...
  • Room size: 106 m²/1141 ft²
  • City view
  • 2 single beds and 1 queen b...
Enter dates to see prices
1 Bedroom Deluxe
1 Bedroom Deluxe
...
  • Room size: 64 m²/689 ft²
  • City view
  • 1 king bed
Enter dates to see prices
2 Bedroom Deluxe
2 Bedroom Deluxe
...
  • Room size: 82 m²/883 ft²
  • City view
  • 2 single beds and 1 king be...
Enter dates to see prices
2 Bedroom Executive
2 Bedroom Executive
...
  • Room size: 85 m²/915 ft²
  • City view
  • 2 single beds and 1 king be...
Enter dates to see prices
2-Bedroom Premier Apartment
2-Bedroom Premier Apartment
...
  • Room size: 93 m²/1001 ft²
  • City view
  • 2 single beds and 1 king be...
Enter dates to see prices
1 Bedroom Executive
1 Bedroom Executive
...
  • Room size: 78 m²/840 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Two Bedroom Executive
Two Bedroom Executive
...
  • Shared bathroom
  • Bathtub
Enter dates to see prices
Three Bedroom Executive
Three Bedroom Executive
...
  • Shared bathroom
  • Bathtub
Enter dates to see prices
Have a question for Somerset Grand Hanoi Serviced Residences?
Up to 30% off with Agoda Insider Deals!

Prices drop the moment you sign in!

Sign in now
More about Somerset Grand Hanoi Serviced Residences

More about Somerset Grand Hanoi Serviced Residences

An overview

Show less

Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
Show less

What to eat nearby

Vietnamese cuisine
Vietnamese cuisine
Pho Lam Nam Ngu
300 m Vietnamese
Cafe capi
310 m Vietnamese
Pho Tiu Ba Phuong
370 m Vietnamese
Asian cuisine
Asian cuisine
Jaspas Restaurant
50 m Asian, Contemporary, European
Goi-la Restaurant
70 m Asian, Fast food, Vietnamese
Namaste Hanoi
120 m Asian, Halal, Indian
Cafe
Cafe
Papa Joe's
50 m Cafe, International
Z Urban Coffee
120 m Cafe
Cong Caphe - Quan Su
140 m Cafe, Fast food

What they offer

Show less

What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
Show more

Property's guest policies

Show less

Some helpful facts

Show less

Announcements

The apartments on the 5th to 14th floors are undergoing renovation from June 27, 2018 to December 30, 2018. There will be some areas affected by noise during this time. For further queries, please contact the property directly.

Real reviews from real guests

Agoda Reviews (1823)Booking.com Reviews (581)
8.5
/
10
Cleanliness8.5
Facilities8.3
Location8.6
Room comfort and quality8.6
Service8.7
Value for money8.6
Provided by verified guests of Agoda
All languages
All guests (1823)
All room types
Showing 1469 verified guest comments
12345
9.2
Exceptional
Mohd from Brunei Darussalam
Family with young children
3 Bedroom Deluxe
Stayed 3 nights in December 2018
Exceptional”
The apartment is very comfortable, well equipped and well maintained. The staff were helpful and professional. However, the noise from the renovation works were a bit disturbing.
Reviewed December 09, 2018
7.2
Very good
Fook from Singapore
Business traveler
2 Bedroom Deluxe
Stayed 5 nights in November 2018
Bed”
The bed is too soft for all the room.
Reviewed December 09, 2018
9.6
Exceptional
Khairul from Malaysia
Group
3 Bedroom Executive Apartment
Stayed 5 nights in November 2018
We happy with the hospitality of the staf. Thank you to our driver, Mr Eric! Very nice person.”
Definitely, We will choose somerset again! Thank you!
Reviewed December 05, 2018
9.2
Exceptional
hyeonmi from South Korea
Group
Luxury Room - 3 Bedrooms
Stayed 3 nights in July 2018
BF very delicious COZY&Good lotation”
I made a reservation for a trip with 5 friends including breakfast, but due to an error by an employee, I was a little embarrassed by the lack of breakfast, but it was very delicious, and it was very comfortable, and walked 20 minutes down the street.
Reviewed July 16, 2018
Dear hyeonmi , Thank you for staying with us at Somerset Grand Hanoi. We are very glad to have met your expectation in most aspect of your stay. Your compliment of our strategic location and quality of breakfast is most encouraging to us. At the same time, we are very sorry for the mistake from our colleagues that caused shortage of providing breakfast to you. Once again, thank you for your compliment and we look forward to welcoming you back in the near future. Best regards, Ngo Le Dung Residence Manager
Responded August 10, 2018
Somerset Grand Hanoi Serviced Residences
8.4
Excellent
Albert from Vietnam
Family with young children
2 Bedroom Deluxe
Stayed 4 nights in October 2018
Excellent”
The only inconvenience we have met is the noise. The building is in an area where there is numerous hospitals and we were really bothered with the noise from ambulances, taxis, motorcycles... from 5:30 am to 12:30 pm. The window soundproofing is so bad...
Reviewed October 30, 2018
Dear Mr Albert, Thank you for your staying with Somerset Grand Hanoi. We are delighted to learn that you like our serviced residence and you had wonderful stay. We are also appreciative of your feedback. It is our pleasure to have you stay with us and we look forward to welcoming you again. Your sincerely, Nguyen Mai Huong Acting Residence Manager
Responded November 18, 2018
Somerset Grand Hanoi Serviced Residences
10.0
Exceptional
Nancy from Thailand
Family with young children
2 Bedroom Deluxe
Stayed 1 night in April 2018
Perfect with a baby”
Very easy place to stay with a baby. They think of everything. Much better than staying in a small hotel room like we did the first night. Baby had the run of the place and and it was relatively babyvproof. Not only did they provide a baby cot, they also brought us a baby tub which was a nice surprise. Location is super convenient. Out of the hubub so it’s not so hectic as the old city, but we could walk there I’m 10-15 min with great food options close too.
Reviewed April 09, 2018
Dear Nancy, Thank you for taking time to write this review. It is great to have you stay with us at Somerset Grand Hanoi. We appreciate your review and the compliments about our service and facilities. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. We hope to welcome you again. Best regards, Ngo Le Dung Residence Manager
Responded April 12, 2018
Somerset Grand Hanoi Serviced Residences
10.0
Exceptional
Dora from Singapore
Group
2 Bedroom Deluxe
Stayed 3 nights in March 2018
gd location”
the apartment was built inside the old prision. right in front of the apartment is the prison meuseum. they hv just upgraded the pool. the gym was not too bad. bfast was so so. but for usd9 its a bit not worth. u can get better food outside. room facilities was splendid. all toiletries supplied n clean towels. location was a bit out of town but walkable distance. its near to old quarters n various sight seeing places nearby
Reviewed March 23, 2018
Dear Dora, Thank you very much for taking time to write this review. It is great to have you stay with us at Somerset Grand Hanoi. We appreciate your review and the compliment about our service and facilities. We hope to welcome you again in the near future. Best regards, Ngo Le Dung Residence Manager
Responded March 23, 2018
Somerset Grand Hanoi Serviced Residences
8.4
Excellent
Anupam from India
Business traveler
2 Bedroom Deluxe
Stayed 3 nights in October 2017
Amazing Property”
The best property for a business traveler .Ideally located close to the downtown and the shopping area , it is place to be in . Rooms are spacious with good facilities .Breakfast is limited and suits a business traveler . Comfortable and relaxing after a hard days work.
Reviewed March 12, 2018
Dear Anupam, Thank you for choosing Somerset Grand Hanoi as your preferred accommodation for your current trip in Hanoi. We are very happy to learn that you enjoyed your stay with us. Your special mention of " ideally located" and " comfortable and relaxing" is most encouraging. We look forward to welcoming you back in the near future. Best regards, Ngo Le Dung Residence Manager
Responded March 15, 2018
Somerset Grand Hanoi Serviced Residences
8.0
Excellent
yeonsoo from South Korea
Family with young children
2 Bedroom Deluxe
Stayed 4 nights in January 2018
Very good”
location is700m from cathedral. facilities are old but convenient to use supermarket. not recommend breakfast which is not good 9dollar is not cheap with vetnam market price. room are spacious and valye for money 2bedroom and 2bathroom.
Reviewed January 27, 2018
Dear yeonsoo, Thank you for sharing your current stay experience with us. We are very glad to hear that you enjoyed most aspects of your stay with us and special mention of " room are spacious and valued for money". At the same time we would like to share that we will be undergoing refurbishment for all apartments from Q2 2018. Once again, thank you for staying with us and we look forward to welcoming you back in the near future. Best regards, Ngo Le Dung Residence Manager It is so wonderful to read that you enjoyed most aspects of your stay with us and special mentioned " Everything was beyond our wishes".
Responded February 22, 2018
Somerset Grand Hanoi Serviced Residences
4.8
Nguyen from Vietnam
Couple
1 Bedroom Executive
Stayed 1 night in November 2018
Very unsatisfied emotion”
Except the location, this hotel is totally bad for every other sides. I had to pay over 500.000 VND to park my car. That's totally unacceptable. I booked a room here, why I had to pay for the parking fees? It's like stealing money from my pocket. Beside that, the receptionist's attitude is very bad. I stayed here only 1 night but they blamed me that I made their room dirty. The swimming pool is too cold to swim! I swear that I will never stay with any Somerset in Vietnam anymore.
Reviewed November 18, 2018
Dear Mr Nguyen, Thank you for your review and feedback. We have investigated the feedback and found that our team only informed you the rate for parking and after that already refunded to you. We already strictly reminded the staff concerned as not right attitude. Please be informed that our swimming pool is not heated pool. We are apologies for the inconvenience caused and look forward to welcoming you back giving us another chance to serve you better. Your sincerely, Nguyen Mai Huong Acting Residence Manager
Responded November 20, 2018
Somerset Grand Hanoi Serviced Residences
9.6
Exceptional
Pyoungsu from South Korea
Business traveler
2 Bedroom Deluxe
Stayed 1 night in November 2018
Exceptional”
Great location and friendly staff.
Reviewed November 27, 2018
7.6
Very good
RICHARD from United Kingdom
Couple
1 Bedroom Executive
Stayed 4 nights in July 2018
Noisy Refurbishment”
When we arrived the previous occupants ,let's say toilet experience was smeared down the outside of one of the toilet bowls.We informed reception and on our return all was clean, other than that the level of cleanliness was good. As other reviews have stated this property is pretty dated, it seems that some renovation is taking place. This was my problem we was on the 6th floor and was told the work was on the 14th.between 9am and 11.30 am and 2pm and 4.30pm.This was not just a lick of paint but a full on remodel.Think roadwork pneumatic drills just above your head.If you are out during these hours or stay at a weekend you'll be fine .If like us you come back for an afternoon chill,forget it. When the Somerset is totally refurbished (and some double glazing fitted, only secondary in one room )i wouldn't have a problem staying here .But if noise bothers you avoid till work is finished.
Reviewed July 31, 2018
Dear RICHARD, Thank you for taking time to provide us your valuable feedback. We are very sorry for the unpleasant experience caused by the noise from renovation floor and the overlooked cleanliness in the bathroom during your current stay with us. We always do our best to meet the expectations of all our residents, but in this instance, we failed to meet your expectations. I hope that we will have another opportunity to welcome you back in the near future, once the renovation of this residence is complete. Once again, thank you for staying with us. Best regards, Ngo Le Dung Residence Manager
Responded August 10, 2018
Somerset Grand Hanoi Serviced Residences
6.8
Good
Chau from Singapore
Group
3 Bedroom Deluxe
Stayed 5 nights in July 2018
Very dated appartment, badly need renonvation. ”
Very old apparment and dated design but clean. Staffs are not proactive and service oriented in general. E.g. asked them something, they said they didn’t know and asked us to go check at other section ourselves. However we like the restaurant food and service.
Reviewed July 22, 2018
Dear Chau, Thank you for sharing with us your recent stay experience. We are very sorry to hear your unpleasant experience. While we constantly strive to maintain the highest standards of customer satisfaction, regrettably, on this occasion, we have fallen short of our key objective. I would like to assure you that we have addressed this issue with our team and will ensure they receive the necessary guidance to perform a much better role moving forwards. At the same time, we wish to share that we are undergo refurbishment for all apartments and facilities to enhance our guest's stay experience. We do hope that we will have another opportunity to welcome you back for a better stay experience. Best regards, Ngo Le Dung Residence Manager
Responded August 10, 2018
Somerset Grand Hanoi Serviced Residences
10.0
Exceptional
정혁 from South Korea
Family with young children
2 Bedroom Deluxe
Stayed 2 nights in September 2018
Exceptional”
Good stay, amazing and lovely stay.
Reviewed October 28, 2018
안녕하세요 정혁님 저희 서머셋 그랜드 하노이 서비스 레지던스에 숙박해 주셔서 대단히 감사합니다. 아울러 긍정적인 이용 후기를 아고다에 공유해 주셔서 감사드립니다. 고객님의 투숙 기간 동안 저희의 서비스에 만족감을 느끼셨다니 매우 기쁩니다. 좋은 기억을 가지고 가까운 시일 내에 다시 저희 숙소에서 아름다운 추억들을 더 많이 만드실 수 있기를 기대합니다. 감사합니다. 앨리스 리 고객관리 매니저
Responded October 29, 2018
Somerset Grand Hanoi Serviced Residences
8.8
Excellent
Esmond from Philippines
Business traveler
1 Bedroom Executive
Stayed 4 nights in October 2018
Excellent location, services”
Got an upgrade to a 2-bedroom apartment although I was on my own so like a ball bouncing in a huge apartment. The only con is that the gym is under renovation.
Reviewed October 24, 2018
8.0
Excellent
Lau from United Kingdom
Family with teens
2 Bedroom Executive
Stayed 2 nights in April 2018
Nice and big hotel”
Nice and big service apartment. Can have big room for gathering.
Reviewed October 18, 2018
10.0
Exceptional
SEONGHO from South Korea
Couple
1 Bedroom Executive
Stayed 1 night in October 2018
Wonderful Hotel”
It was very nice whatever
Reviewed October 14, 2018
9.2
Exceptional
David from United States
Solo traveler
2 Bedroom Deluxe
Stayed 1 night in November 2017
Apartment living while on holiday”
Somerset Grand offers a quiet and homey place to return to while spending time in Hanoi. It is family-friendly, and it offers excellent services at hand, including a wonderful restaurant on the 4th floor, an attached shopping center, and good sports facilities.
Reviewed December 02, 2017
8.8
Excellent
Anupam from India
Business traveler
2 Bedroom Executive
Stayed 3 nights in November 2017
Value for Money”
Check in and Check out is flawless. The apartment is spacious , neat and clean with all amenities required for a perfect stay . Location is right for the market in the evening or a stroll near the lake area. I highly recommend that to all travelers and have a look at this prior to booking any other apartment or Hotel.
Reviewed November 20, 2017
10.0
Exceptional
Khim from Malaysia
Family with young children
2 Bedroom Executive
Stayed 1 night in October 2017
Perfect base in Hanoi - impeccable services”
My family loved our stay in Somerset Grand Hanoi for 4 nights in Oct 2017. Our 2 br executive apartment was very new, tastefully furnished and decorated, one can tell that the finishing of the renovation was not the cheap type. The services by the staff were impeccable throughout our stay! They have enough staff to cater to every single need we had and was always done promptly. Location wise it is not in the Old Quarter itself but it is walk-able in 15 mins or so. I like that it is near enough to the center yet far enough from all the noises and chaos. With young child and elderly in tow, we used Grab a lot and it costs very little like VND10,000-20,000 each trip. There is a fusion (Vietnamese and Western) restaurant in the mall connected to the hotel, it is right next to the supermarket. The pho, noodles, panini and all other food were so good that we ate our breakfast there everyday. The seating was comfortable and a cozy place especially if you have kids. Definitely recommend Somerset Grand Hanoi to travelers with kids. We stayed at Somerset Hoa Binh for two nights too but despite under the same chain, it was a total disappointment.
Reviewed October 28, 2017
12345
This is a popular property. Don't miss out!

Back to search results

Back to room choices

|

Dismiss

Somerset Grand Hanoi Serviced Residences
|Excellent 8.5
×
Check in. Step out.
Experiences on Agoda. Because your room is just the beginning.

  • Excellent location
  • Hoa Lo Prison
  • Hanoi Railway Station is within 0.56 km