Sunway Hotel
Sunway Hotel
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Superior King or Twin Sunway Hotel
Superior King or Twin
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Very good
Location
7.5
See all 32 photos Sunway Hotel
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Removed from saved list
Newly renovated
Very good
From 344 reviewsSee what guests said
7.9
/
10
Excellent service
8.2
Recommended by 88% of guests
Value for money8.0
Distance to city center3. Km
Location rating7.5
Nearest airportGia Lam Airport (VGL)
Distance to airport4.0 km
88%

would recommend to a friend

Agoda Preferred Property

  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Currency exchange

  • Sauna

Room choices
7.8
Very good
Room comfort & quality
This property is in high demand!Last booked 13 hours ago
Family Connecting Room
Family Connecting Room
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  • Room size: 52 m²/560 ft²
  • 2 bathrooms
  • 1 king bed & 2 single beds
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Club King Room - Lounge Access Included
Club King Room - Lounge Access Included
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  • Room size: 25 m²/269 ft²
  • City view
  • 1 king bed
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Premier Twin Room with View
Premier Twin Room with View
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  • Room size: 33 m²/355 ft²
  • City view
  • 2 single beds or 1 king bed
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Club Twin Room - Lounge Access Included
Club Twin Room - Lounge Access Included
...
  • Room size: 25 m²/269 ft²
  • City view
  • 2 single beds
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Club King Room
Club King Room
...
  • Room size: 25 m²/269 ft²
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Superior King or Twin
Superior King or Twin
...
  • Room size: 23 m²/248 ft²
  • Non-smoking
  • 2 single beds or 1 double b...
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Deluxe City View Room
Deluxe City View Room
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  • Room size: 23 m²/248 ft²
  • City view
  • 1 king bed or 2 single beds
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Premier Twin Hollywood City View with Club Access
Premier Twin Hollywood City View with Club Access
...
  • Room size: 33 m²/355 ft²
  • Shower and bathtub
  • 1 king bed or 2 single beds
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Club Twin Room
Club Twin Room
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  • Room size: 25 m²/269 ft²
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Twin Club City View
Twin Club City View
...
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    More about Sunway Hotel

    More about Sunway Hotel

    An overview

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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    What to eat nearby

    Vietnamese cuisine
    Vietnamese cuisine
    Delight Cafe
    40 m Vietnamese
    Buffet Viet
    130 m Vietnamese
    Bep Quang
    360 m Vietnamese
    Asian cuisine
    Asian cuisine
    Kichi Kichi Tang Bat Ho
    130 m Asian
    Hoa Vien Brauhaus
    130 m Asian, Bar, Czech
    Ngon Restaurant
    420 m Asian, Vietnamese
    Cafe
    Cafe
    Passio Coffee
    340 m Cafe
    Argento
    610 m Cafe
    La Terrasse
    1.1 km Cafe, European, French

    What they offer

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    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Real reviews from real guests

    Agoda Reviews (344)Booking.com Reviews (94)
    7.9
    /
    10
    Cleanliness8.1
    Facilities7.9
    Location7.5
    Room comfort and quality7.8
    Service8.2
    Value for money8.0
    Provided by verified guests of Agoda
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    All guests (344)
    All room types
    Showing 177 verified guest comments
    12345
    8.8
    Excellent
    David from Australia
    Solo traveler
    Superior King or Twin
    Stayed 2 nights in September 2018
    Great location”
    I found this hotel was within easy walking to a lot of interesting sites around Ho Chi Minh. The room was clean and quite spacious, the staff were very friendly and helpful I enjoyed my stay here and would stay here again
    Reviewed October 19, 2018
    Dear David, We are grateful to read that you had an overall enjoyable stay at Sunway Hoel Hanoi. It is always encouraging for us to learn that you are satisfied with the room and the services from our staffs as it is what we strive for every day. We thank you very much for your recommendation and look forward to the pleasure of welcoming you back again soon. Kind regards, Sunway Hotel Hanoi Management Team
    Responded October 19, 2018
    Sunway Hotel
    8.4
    Excellent
    Yang from Singapore
    Family with teens
    Stayed 5 nights in October 2018
    Club room access is recommended!!!”
    This hotel is the true representation of "value for money". Price is affordable but covers both breakfast and club room happy hours (6-9pm). Suggest anyone to go for room with club room access; there's FOC drinks and snacks for you to wither away with friends/family if you are too lazy to go out of the hotel. The location is a little off from the old quarters but still walkable (~20mins) to Hoan Kiem if you are the walking sort. Still a recommended hotel. Service staff was amenable and chatty.
    Reviewed October 13, 2018
    Dear Yang, Thank you so much for your review on your recent stay at Sunway Hotel Hanoi We appreciate your sharing your enjoyments of our services and thank you for letting us know your great experience at our Club Lounge. I trust you as well had a memorable Hanoi explore during your stay with us. Yang, we thank you so much for your recommendation and look forwards to having you back to Hanoi for another memorable stay with us. With warm regards, Sunway Hotel Hanoi Management Team
    Responded October 15, 2018
    Sunway Hotel
    7.2
    Very good
    An from Vietnam
    Business traveler
    Superior King or Twin
    Stayed 1 night in July 2018
    Nice Hotel”
    The hotel was nice, facilities are very good
    Reviewed September 29, 2018
    Dear An, It was a pleasure to have you stay with us at Sunway Hotel Hanoi. We appreciate your time in giving us your encouraging comments and feedback. If at any time you have a suggestion or there is anything we can do to make your next visit more memorable, please let us know. Once again we thank you for your collaboration and we hope to see you again soon. Kind regards, Sunway Hotel Hanoi Management Team
    Responded October 02, 2018
    Sunway Hotel
    10.0
    Exceptional
    Bernard from United States
    Family with teens
    Stayed 1 night in September 2018
    Great place to stay!”
    The staff of the hotel went out of their way to accommodate us during our stay. We had a minor hiccup with our ride from the airport to the hotel but the duty manager, Daisy solved the problem in a very professional manner (thank you again Daisy)! I would definitely recommend the Sunway Hotel to anybody!
    Reviewed September 25, 2018
    Dear Bernard, Thank you for sharing your experience after your recent stay at Sunway Hotel Hanoi. We are delighted that you had a wonderful stay. Your compliment on our staffs service (especially Daisy) is highly appreciated. The support of our guests is extremely rewarding for our team. We will certainly share your comment with our Ambassadors at all levels. And please rest assured that we definitely review and work with our team to make sure the hiccup of pick up not happens in the future. Please let us express our sincerest apologize for any inconvenience caused. Bernard,thank you for recommendation and sharing such a positive review. It gave us great pleasure in taking care of you and we all look forward to welcoming you back in the nearest future. Kind regards, Sunway Hotel Hanoi Management Team
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    Sunway Hotel
    5.2
    Cameron from Vietnam
    Solo traveler
    Superior King or Twin
    Stayed 2 nights in September 2018
    Unprofessional billing problems”
    There seems to be a big problem with billing at this hotel. It seems dodgy. Having paid upfront for the room, I then had to pay a 2 million đồng deposit to use the minibar. After 2 ok nights, I booked a third. Staff said I could pay for the third night when checking out and extended my stay in the same old room. When I got back to the room on the third night, I found myself locked out. The staff told me I had to pay ANOTHER 2 million đồng deposit. (I refused to do so.) One hour before checking out the next morning, I asked staff to prepare my bill. I paid it fairly easily, then ran for my taxi to the airport. Then the staff from the hotel rushed out and told me I needed to pay extra for the room (the price on the bill was not the full price). By this stage I was livid and worried about missing my plane. I grudgingly went and paid the extra. But I have to say it was a shitty experience. A 4 star hotel that can't prepare a proper bill and keeps hitting you up for dodgy extra fees. WTH?
    Reviewed September 13, 2018
    Dear Cameron, First and foremost, our sincere apologies for the bad experiences you encountered during your checking out. The 2 million Dong deposit is our standard collection procedure for your signing facilities for minibars, restaurant and any other miscellaneous charges. There is also an option of using your credit card for verification of the said amount for the deposit. The other point about the extra charges for the room, please allow me till early next week to revert to you accordingly. In the meantime, please do accord us your contact for me to follow up. Thanks and regards, Justin Chew General Manager
    Responded September 14, 2018
    Sunway Hotel
    8.0
    Excellent
    HUP from Taiwan
    Business traveler
    Club King Room - Lounge Access Included
    Stayed 1 night in August 2018
    Late check out”
    Late check out provide convenient for businesd traveler
    Reviewed September 04, 2018
    Dear HUP, We thank you so much for having chosen Sunway Hotel Hanoi for your stay recently We are glad you enjoyed your stay with us and the hotel facilities and services were up to your expectation, especially the late check out service. HUP, we are all looking forwards to welcoming you back to Sunway Hotel Hanoi soonest. With warm regards, Sunway Hotel Hanoi Management Team.
    Responded September 04, 2018
    Sunway Hotel
    9.6
    Exceptional
    CHI from Vietnam
    Business traveler
    Superior King or Twin
    Stayed 2 nights in August 2018
    Good hotel for biz trip”
    The staffs are friendly and good in servives.
    Reviewed August 11, 2018
    Dear CHI, On behalf of Sunway Hotel Hanoi team, we thank you very much for your great review about our hotel. We are so happy you enjoyed your stay with us so much and look forwards to having you back for another great stay experience with us in the near future With warm regards, Sunway Hotel Hanoi Management Team
    Responded August 13, 2018
    Sunway Hotel
    8.8
    Excellent
    Dung from Vietnam
    Business traveler
    Superior King or Twin
    Stayed 1 night in July 2018
    Value for money ”
    It’s nice hotel, we will come back
    Reviewed August 01, 2018
    Dear Dung, Thank you for your great review on your recent stay at Sunway Hotel Hanoi How wonderful hearing that you enjoyed your stay with us so much. We are looking forwards to welcoming you back here soonest. With warm regards, Sunway Hotel Hanoi Management Team
    Responded August 02, 2018
    Sunway Hotel
    9.6
    Exceptional
    ellen from Indonesia
    Business traveler
    Superior King or Twin
    Stayed 1 night in July 2018
    Super comfortable room”
    I really like the room, especially the bed! Super cozy! The hotel is very clean, and the staffs are very friendly.
    Reviewed July 29, 2018
    Dear ellen, Thank you very much for having chosen Sunway Hotel Hanoi for your recent visit to Hanoi; and sharing your lovely feedback with us on Agoda. We are glad to know that you had a pleasant stay and enjoyed the hotel's facilities and friendly staffs.. We always strive to deliver the best, most memorable experience to all valued guests like yourself; and what you have shared truly inspires us to continue to do our best. Your kind words have been shared with everyone. ellen,thank you very much once again for letting us know your feedback and we look forward to welcoming you back to Sunway Hotel Hanoi in the not so distant future. With kind regards, Sunway Hotel Hanoi Management Team
    Responded July 31, 2018
    Sunway Hotel
    10.0
    Exceptional
    PHAM from Vietnam
    Business traveler
    Deluxe City View Room
    Stayed 3 nights in June 2018
    Hanoi - Business Stay”
    I had a comfortable stay at the Hotel. They provide quality Halal food. The Hotel is near the old Quarters which is good for fellow shoppers. The room was comfortable The Hotel staff were pleasant and helpful and informative. Very easy to get Taxi from the Hotel.
    Reviewed June 26, 2018
    Dear PHAM, Wow, thank you so much for your great review on your recent stay at Sunway Hotel Hanoi We appreciate your sharing your enjoyments of our service especially the service from one of our associates. We trust you as well had a memorable Hanoi explore during your stay with us. PHAM,we look forwards to having you back to Hanoi for another memorable stay with Sunway Hotel Hanoi.. Kind regards, Sunway Hotel Hanoi Management Team
    Responded June 27, 2018
    Sunway Hotel
    10.0
    Exceptional
    PHAM from Vietnam
    Business traveler
    Stayed 1 night in June 2018
    Extremely positive experience”
    Great! We have been especially impressed with front desk staff Summer & Cindy. Great leadership potential.
    Reviewed June 26, 2018
    Dear PHAM, We appreciate you spent time sharing with us about your stay experience at Sunway Hotel Hanoi. It is very pleased to hear that our associates had left you an unforgettable memories during your stay and that added up to your satisfactions of our hotel facilities and services We are looking forwards to having you back for another great moment with Sunway Hotel Hanoi Thank you so much and regards, Sunway Hotel Hanoi Management Team.
    Responded June 27, 2018
    Sunway Hotel
    8.8
    Excellent
    FERNANDO from Vietnam
    Solo traveler
    Superior King or Twin
    Stayed 2 nights in May 2018
    Value for money ”
    Sunway is the best four star hotel I stayed in Hanoi . I stay here every week. Good thing here is they maintain same standard and very good house keeping . Ambience in all areas are simply outstanding .
    Reviewed May 25, 2018
    Dear FERNANDO, Thank you very much for you loyalty and especially this great review about Sunway Hotel Hanoi. We are very happy that our services, room and facilities are up to your expectations and trust you had a memorable stay with us as usual. We thank you very much for your ongoing supports and look forward to the pleasure of welcoming you back again soonest. Kind regards, The Sunway Hotel Hanoi Management Team.
    Responded May 29, 2018
    Sunway Hotel
    8.8
    Excellent
    FERNANDO from Vietnam
    Solo traveler
    Superior King or Twin
    Stayed 1 night in May 2018
    Value for money ”
    Very good hotel with reasonable pricing . Club lounge is fantastic
    Reviewed May 22, 2018
    Dear FERNANDO, It is gratifying to receive the wonderful feedback on your pleasant experience at Sunway Hotel Hanoi and we look forward to welcoming you again soonest. Kind regards, The Sunway Hotel Hanoi Management Team.
    Responded May 23, 2018
    Sunway Hotel
    4.8
    Su from Malaysia
    Group
    Stayed 1 night in April 2018
    My friends and I sensed that there was spirit/ghost in the rooms at level 10. We couldn't sleep whole night.
    Reviewed April 17, 2018
    Dear Su, Thank you for your feedback after staying at Sunway Hotel Hanoi. We are very sorry that your experience had caused you anxiety and created a perception that your room has a ghost. Please be assured that many guests have stayed in that room and no such feedback was received. Once again, we are very sorry for this inconvenient experience and we hope you will give another chance for atonement. Lastly, we hope this will not preclude your future support for Sunway Hotel Hanoi. Kind regards, The Sunway Hotel Hanoi Management Team.
    Responded April 26, 2018
    Sunway Hotel
    8.4
    Excellent
    Tam from Australia
    Family with teens
    Deluxe City View Room
    Stayed 3 nights in April 2018
    Good experience ”
    Great breakfast & professional front-desk
    Reviewed April 16, 2018
    Dear Tam, We are grateful to read that you had an overall enjoyable every stay in our hotel. It is always encouraging for us to learn that our guests are satisfied with our breakfast and our staffs as it is what we strive for every day. We thank you very much for your ongoing supports and we look forward to the pleasure of welcoming you back again soon. Kind regards, The Sunway Hotel Hanoi Management Team.
    Responded April 17, 2018
    Sunway Hotel
    8.8
    Excellent
    yongkian from Malaysia
    Business traveler
    Stayed 1 night in December 2017
    Good Location”
    Breakfast is good. Location is Good
    Reviewed January 15, 2018
    Dear yongkian, Thank you for great comment for Sunway Hotel Hanoi. It is a pleasure to have you staying with us. We highly appreciate your nice feedback and we hope to see you again! Kind regards, The Sunway Hotel Hanoi Management Team.
    Responded January 16, 2018
    Sunway Hotel
    7.6
    Very good
    LEONG from Malaysia
    Couple
    Stayed 4 nights in December 2017
    Great Hotel and kind staff”
    Stayed at the Hotel for 4 nights during our last visit to Hanoi. Staff very supportive and friendly. We have no problems visiting the Hanoi Central Old Quarters. Would highly recommend for future stay.
    Reviewed January 03, 2018
    Dear LEONG, Thank you for sharing your experience after your recent stay at Sunway Hotel Hanoi. We are grateful to read that you had an overall enjoyable stay in our hotel. Your compliment on our staff service is highly appreciated. We thank you very much for your recomendation and look forward to the pleasure of welcoming you back again soon. Kind regards, The Sunway Hotel Hanoi Management Team.
    Responded January 04, 2018
    Sunway Hotel
    7.2
    Very good
    sanghun from South Korea
    Solo traveler
    Deluxe City View Room
    Stayed 1 night in November 2017
    good”
    have breakfast very good
    Reviewed December 26, 2017
    Dear sanghun, Thank you for taking the time to tell us about your experience at the Sunway Hotel Hanoi. It was a pleasure to have you stay with us. If at any time you have a suggestion or there is anything we can do to make your next visit more memorable , please let us know. Once again we thank you for your collaboration and we hope to see you again soon With warm regards, The Sunway Hotel Hanoi Management Team..
    Responded January 05, 2018
    Sunway Hotel
    8.4
    Excellent
    Peng from Malaysia
    Business traveler
    Stayed 1 night in December 2017
    Business Trip”
    For me overall is great, wi-fi is fast, friendly staff, perfect facilities, good pressure shower and etc. The only thing I cant tolerate is dust! The moment i step into the room, i keep sneezing. Bedsheets and carpets are clearly full of dust maybe as a result of previous renovation?
    Reviewed December 24, 2017
    Dear Peng, We would like to extend our gratitude for giving your time to share your experience in Sunway Hotel Hanoi. All your kind comments are certainly flattering and we are extremely happy that you appreciate our service and the "wi-fi is fast, friendly staff, perfect facilities, good pressure shower"... On the other hand, we truly regret to learn that our room cleanness did not meet your expectation. Let me express my sincerest apologize for any inconvenience caused.Please rest assured that your comments have been communicated to our Executive Housekeeper and Housekeeping Department so that they can look in this further and action immediately. Thank you for sharing your feedback. We hope to warmly welcome you back to the hotel for a more satisfactory stay. Kind regards, The Sunway Hotel Hanoi Management Team.
    Show more
    Sunway Hotel
    10.0
    Exceptional
    PHAM from Vietnam
    Couple
    Stayed 5 nights in October 2017
    Greetings from Sunway Hotel Hanoi”
    The place is well located, rooms are good and staff are well behaved. Some good restaurant choices are available nearby.
    Reviewed December 20, 2017
    Dear PHAM, It is gratifying to receive the wonderful feedback on your pleasant experience at Sunway Hotel Hanoi. Thank you very much for your kind recommendation on our location, room and staffs. Rest assured that your compliments will be shared with the rest of the team to serve as motivation for the continued pursuit for excellence. Again, thank you for sharing your experience and we look forward to welcome you again soon. Kind regards, The Sunway Hotel Hanoi Management Team.
    Responded December 21, 2017
    Sunway Hotel
    12345
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