This property is in high demand!
33 travelers have booked today.
Awarded as a top choice of Agoda travelers in 2024.

Agoda Preferred recommends trusted and verified properties that have a long-standing relationship with Agoda and meet certain criteria.
Gold star ratings are provided by the property to reflect the comfort, facilities, and amenities you can expect.

Great location, good service and next to shopping center

Nice swimming pool and waterpark.

The hotel is amazing with so many things for the kids to do.

It was exceptional and we had a really comfortable stay.

Free Wi-Fi
Car park
Spa
Front desk [24-hour]
Fitness center
Restaurants
Happy hour
Theme park
33 travelers have booked today.
Based on 15,848 verified reviews
9.0
9.0
8.9
8.8
8.5
8.4
Nearest transportation options
•
KTM Train Station - Setia Jaya is within 1.37 km
•
Mydin Persiaran Subang Permai Station is within 1.99 km
Location rating score
There are 110 places in walking distance!
| Value for money | 8.4 |
| Distance to city center | 20km |
| Location rating | 9.0 |
| Nearest airport | Sultan Abdul Aziz Shah Airport (SZB) |
| Distance to airport | 8.7 km |
8.7
Excellent
City view
9.5
Exceptional
Park view
Outdoor view
City view
2 bedrooms
2 bathrooms
Park view
2 bedrooms
2 bathrooms
9.5
Exceptional
City view
9.4
Exceptional
Pool view
9.2
Exceptional
City view
Sunway Resort Hotel offers various entertainment facilities which includes water park and bowling alley for your enjoyment while staying here.
While on a trip with your family members, your children can also discover the fun in sports and recreation facilities offered at Sunway Resort Hotel such as children's playground.
While residing at Sunway Resort Hotel, take pleasure in your evening or night out at Club 9 Pool, Little Bally Cafe, and Mark's Place to get the most out of your nightlife.
Sunway Resort Hotel can speak in 6 languages and supports well-known languages such as English and Mandarin Chinese for travelers visiting this property. Please refer to the 'Amenities and facilities' section and in the 'Languages spoken' category to find out what other languages this property supports.
Sunway Resort Hotel supports up to 4, with payment card options such as Cash, Visa, MasterCard, and American Express.
Past business travelers that have stayed at this property have given Sunway Resort Hotel an average rating of 8.4. You can look up more detailed customer evaluations and feedback by filtering for a specific type of verified travelers down in the review section.
Past families with older children that have stayed at this property have given Sunway Resort Hotel an average rating of 8.7. You can check out more comprehensive customer reviews and feedback by filtering for a specific type of verified travelers down in the review section.
Verified local visitors that have stayed at this property have given Sunway Resort Hotel an average rating of 9.2. You can look up on more in depth customer evaluations, and feedback for this property down in the review section.
Sunway Resort Hotel’s local community is Bandar Sunway which consists of well-liked restaurants such as K Fry Urban Korean Sunway Pyramid.
The closest airport to Sunway Resort Hotel is Sultan Abdul Aziz Shah Airport, 9.0 km away.

Experience Luxury and Convenience at Sunway Resort Hotel
Welcome to Sunway Resort Hotel, a luxurious 5-star hotel located in the heart of Kuala Lumpur, Malaysia. With its prime location, impeccable service, and world-class amenities, this hotel offers an exceptional stay for both business and leisure travelers.
Step into a world of elegance and sophistication as you enter the beautifully renovated Sunway Resort Hotel. The hotel underwent a complete renovation in 2021, ensuring that every corner exudes modernity and comfort. From the moment you arrive, you will be greeted by a team of friendly and attentive staff, dedicated to making your stay truly memorable.
Situated just 45 minutes away from the airport, Sunway Resort Hotel offers a convenient escape from the bustling city. Nestled in a tranquil setting, yet only 20km from the city center, this hotel provides the perfect balance between relaxation and accessibility. Whether you are here for a quick getaway or an extended vacation, you will find yourself surrounded by lush greenery and breathtaking views, creating a serene oasis in the midst of the city.
Check-in time at Sunway Resort Hotel begins at 03:00 PM, allowing you to settle in and unwind after your journey. The spacious and well-appointed rooms, totaling 460 in number, provide a haven of comfort and luxury. Each room is meticulously designed with modern furnishings and state-of-the-art amenities, ensuring that your stay is nothing short of exceptional.
Families traveling with children will be delighted to know that Sunway Resort Hotel has a generous child policy. Children between the ages of 3 to 11 can stay free of charge, making it an ideal choice for a family vacation. The hotel also offers a range of family-friendly activities and facilities, including a dedicated kids' club and a swimming pool, ensuring that your little ones are entertained throughout their stay.
When it's time to bid farewell to Sunway Resort Hotel, check-out is until 12:00 PM, allowing you ample time to pack and prepare for your onward journey. Whether you are here for business or leisure, this hotel promises an unforgettable experience, combining luxury, convenience, and warm hospitality. Book your stay at Sunway Resort Hotel and indulge in a world of comfort and sophistication.
Unwind and Indulge in Endless Entertainment at Sunway Resort Hotel
At Sunway Resort Hotel, entertainment is taken to a whole new level. With a wide range of facilities designed to cater to every guest's desires, you'll find yourself spoiled for choice. Whether you're in the mood for some retail therapy, a pampering session, or looking for the perfect gift, Sunway Resort Hotel has got you covered.
Step into a world of luxury at the hotel's exclusive shops, where you can indulge in a shopping spree like no other. From high-end fashion brands to local craftsmanship, you'll find a variety of options to suit your style. Discover the latest trends or pick up a unique souvenir to remember your stay.
After a day of exploring, treat yourself to a rejuvenating experience at the hotel's salon. Let the expert stylists work their magic as they pamper you with a range of services, from haircuts and styling to manicures and pedicures. Leave feeling refreshed and ready to take on the world.
Looking for the perfect gift? Look no further than the gift and souvenir shop at Sunway Resort Hotel. Browse through a delightful selection of items, including local handicrafts, trinkets, and mementos. Whether you're searching for a keepsake for yourself or a thoughtful present for a loved one, you're sure to find something special.
At Sunway Resort Hotel, entertainment goes beyond just accommodation. Immerse yourself in a world of shopping, beauty, and unique finds, all within the comfort and convenience of the hotel's entertainment facilities.
Unleash Your Inner Athlete at Sunway Resort Hotel's Sports Facilities
At Sunway Resort Hotel, we understand the importance of staying active and having fun while on vacation. That's why we offer an array of top-notch sports facilities for our guests to enjoy. Whether you're a bowling enthusiast or a water park lover, we have something for everyone.
Step into our state-of-the-art bowling alley and test your skills against friends and family. With sleek lanes, comfortable seating, and a vibrant atmosphere, our bowling alley is the perfect place to strike up some friendly competition. Whether you're a seasoned bowler or a beginner, our professional staff is always on hand to provide assistance and ensure a memorable experience.
For those seeking a splash of excitement, our water park is the ultimate destination. Dive into a world of thrilling water slides, lazy rivers, and wave pools. Whether you're looking for an adrenaline rush or a relaxing day by the pool, our water park has it all. With a variety of attractions suitable for all ages, it's the perfect place to cool off and create lasting memories.
At Sunway Resort Hotel, we believe that sports and leisure go hand in hand. So, pack your athletic gear and get ready to unleash your inner athlete at our exceptional sports facilities. Whether you're looking to strike a few pins or make a splash, we have the perfect activities to keep you entertained throughout your stay.
Unparalleled Convenience at Sunway Resort Hotel
At Sunway Resort Hotel, we strive to provide unparalleled convenience to our guests. With a range of top-notch convenience facilities, we ensure that your stay with us is comfortable and hassle-free. Our 24-hour room service ensures that you can indulge in delicious meals or snacks at any time of the day or night, right in the comfort of your room.
We understand that laundry needs can arise during your stay, which is why we offer a convenient laundry service. Our professional staff will take care of your laundry needs, allowing you to focus on enjoying your time at our hotel. Additionally, for the safety and security of your valuables, we provide safety deposit boxes in each room. You can rest assured that your belongings are well-protected during your stay.
Our dedicated concierge team is always ready to assist you with any queries or requests you may have. Whether you need assistance with transportation, booking tickets to attractions, or recommendations for the best local restaurants, our concierge is here to make your stay as seamless as possible. Stay connected with our complimentary Wi-Fi in public areas and enjoy the convenience of staying connected with loved ones or catching up on work.
As an added perk, guests staying in our executive rooms or suites have exclusive access to our executive lounge. Here, you can unwind and enjoy complimentary refreshments while taking in stunning views of the city. For those who require a fast and reliable internet connection, we offer free Wi-Fi in all rooms.
We understand that time is of the essence, which is why we offer services such as dry cleaning, express check-in/check-out, and luggage storage. These services are designed to make your stay more convenient, allowing you to make the most of your time exploring Kuala Lumpur. Finally, our dedicated housekeeping team ensures that your room is always clean and tidy, providing daily housekeeping services.
At Sunway Resort Hotel, we go above and beyond to provide you with the utmost convenience, ensuring that your stay is enjoyable and stress-free.
Convenient Transport Facilities at Sunway Resort Hotel
Sunway Resort Hotel in Kuala Lumpur, Malaysia offers a range of convenient transport facilities to ensure a seamless and hassle-free stay for its guests. Whether you are arriving from the airport or exploring the city, the hotel provides airport transfer services to pick you up or drop you off at your desired terminal. Additionally, if you wish to explore the vibrant city of Kuala Lumpur, the hotel offers tour services to help you discover the best attractions and landmarks the city has to offer.
For guests with their own vehicles, Sunway Resort Hotel provides valet parking and an onsite car park. However, please note that car park charges are applied. If you prefer not to drive, the hotel offers a shuttle service to various popular destinations within the city. Alternatively, the friendly staff can assist you in arranging for a taxi service to take you wherever you need to go. Additionally, the hotel provides a ticket service, making it convenient for guests to purchase tickets for various attractions and events in Kuala Lumpur.
Luxurious Room Facilities at Sunway Resort Hotel
Indulge in a world of luxury and comfort at Sunway Resort Hotel, where every room is equipped with top-notch facilities to ensure a memorable stay. From the moment you step into your room, you will be greeted with cool air conditioning, providing a respite from the tropical heat of Kuala Lumpur. Wrap yourself in plush bathrobes and unwind after a long day of exploring the city. Stay updated with the latest news by enjoying a complimentary daily newspaper delivered right to your doorstep.
For entertainment options, Sunway Resort Hotel offers an extensive selection of in-house movies, allowing you to relax and enjoy a movie night in the comfort of your room. Get ready for a night out with the help of a hairdryer, ensuring you look your best. Stay entertained with a television featuring satellite/cable TV channels, offering a variety of shows and movies to suit your preferences.
Quench your thirst with a well-stocked mini bar, filled with refreshing beverages and snacks. Keep your favorite drinks chilled in the refrigerator, perfect for enjoying a cold beverage after a day of exploring. Rest easy knowing that toiletries are provided, saving you the hassle of packing them. With these impeccable room facilities, Sunway Resort Hotel guarantees a truly luxurious and convenient stay for all guests.
Indulge in Culinary Delights at Sunway Resort Hotel
At Sunway Resort Hotel, dining is an experience that will tantalize your taste buds and leave you craving for more. With a variety of dining facilities to choose from, you are sure to find the perfect setting for any occasion.
Start your day off right with a sumptuous breakfast buffet at our restaurant. Indulge in a wide array of international and local delicacies, freshly baked pastries, and a selection of healthy options to fuel your day. Our attentive staff will ensure that your dining experience is nothing short of exceptional.
For a quick bite or a cozy catch-up session, head over to our coffee shop. Sip on a freshly brewed cup of coffee or tea while enjoying a selection of delectable snacks and desserts. Whether you're in the mood for a light meal or a sweet treat, our coffee shop has something to satisfy every craving.
If you prefer the convenience of dining in the comfort of your room, our 24-hour room service is at your disposal. From mouthwatering local specialties to international favorites, our extensive room service menu offers a wide range of options to cater to your every culinary desire.
With our dining facilities, Sunway Resort Hotel ensures that your gastronomic journey is as memorable as your stay. So sit back, relax, and let us take you on a culinary adventure that will leave you wanting more.
Luxurious and Spacious Rooms at Sunway Resort Hotel
Experience ultimate comfort and luxury at Sunway Resort Hotel with its wide range of room offerings. Whether you are a business traveler, a family on vacation, or a couple seeking a romantic getaway, this hotel has the perfect room for you.
Indulge in the opulence of the Business Suite, featuring a spacious 40 square meters of elegantly designed space and a comfortable King Bed. For those traveling with colleagues or friends, the Club Room offers the option of 2 Single Beds or 1 King Bed, ensuring a restful night's sleep. Families will find the Family Fun Suite and Family Terrace Room ideal, with ample space, 2 Queen Beds, and all the necessary amenities.
By booking your stay at Sunway Resort Hotel through Agoda, you can enjoy the best prices and a hassle-free experience. Agoda offers competitive rates, ensuring that you get the most value for your money. With its user-friendly interface and secure payment options, Agoda makes the booking process seamless and convenient. So why wait? Book your stay at Sunway Resort Hotel now and immerse yourself in luxury and comfort.
Discover the Vibrant Oasis of Bandar Sunway
Nestled in the heart of Kuala Lumpur, Malaysia, Bandar Sunway is a vibrant oasis that offers a perfect blend of urban excitement and natural beauty. This thriving township is renowned for its world-class attractions, making it a must-visit destination for both locals and tourists alike.
One of the highlights of Bandar Sunway is the iconic Sunway Resort Hotel. This luxurious hotel is surrounded by a plethora of entertainment options, including the popular Sunway Lagoon Theme Park, which promises a fun-filled day for the whole family. From thrilling water slides to adrenaline-pumping rides, this expansive park is a haven for adventure seekers.
In addition to its thrilling attractions, Bandar Sunway is also home to a myriad of shopping and dining options. The nearby Sunway Pyramid Mall boasts an impressive array of retail outlets, ranging from high-end fashion brands to local boutiques. After a day of shopping, visitors can indulge in a wide variety of cuisines at the mall's numerous restaurants and cafes, offering everything from local delicacies to international flavors.
With its vibrant atmosphere, world-class attractions, and diverse culinary scene, Bandar Sunway is a destination that truly has something for everyone. Whether you're seeking adventure, relaxation, or a taste of local culture, this dynamic township is sure to leave a lasting impression on your visit to Kuala Lumpur, Malaysia.
Convenient Transportation from Kuala Lumpur Airports to Sunway Resort Hotel
Located in the vibrant city of Kuala Lumpur, Malaysia, Sunway Resort Hotel offers a luxurious and convenient stay for travelers. When it comes to getting to the hotel from the airport, there are several options available.
If you are arriving at Kuala Lumpur International Airport (KLIA), the most convenient way to reach Sunway Resort Hotel is by taking a taxi or booking a private transfer. The journey takes approximately 45 minutes, depending on traffic conditions. Taxis are readily available at the airport, and it is recommended to use the official airport taxi service to ensure a safe and hassle-free ride.
Another option is to use the KLIA Ekspres, a high-speed train service that connects KLIA with the city center. From KLIA, you can take the KLIA Ekspres to KL Sentral, which is the main transportation hub in Kuala Lumpur. From KL Sentral, you can easily transfer to the LRT (Light Rail Transit) and take the Kelana Jaya Line to the Bandar Sunway station. Sunway Resort Hotel is just a short walk away from the station.
If you are arriving at Sultan Abdul Aziz Shah Airport (also known as Subang Airport), the distance to Sunway Resort Hotel is even closer. A taxi ride from Subang Airport to the hotel takes approximately 20 minutes, depending on traffic. Alternatively, you can also take the LRT from Subang Jaya station to Bandar Sunway station, which is a convenient and cost-effective option.
No matter which airport you arrive at, transportation options to Sunway Resort Hotel are easily accessible. Whether you prefer a taxi, private transfer, or public transportation, reaching the hotel is a breeze, allowing you to start your stay in Kuala Lumpur with ease and convenience.
Discover the Serene Surroundings of Sunway Resort Hotel
Nestled amidst a tranquil oasis, Sunway Resort Hotel offers a peaceful retreat from the bustling city of Kuala Lumpur, Malaysia. Surrounding the hotel, you'll find a variety of landmarks and attractions that cater to different interests.
For those seeking a dose of nature, Subang Lake is just a short distance away. This picturesque lake provides a serene setting for leisurely strolls or picnics amidst lush greenery. Take in the breathtaking views and enjoy the tranquility it offers.
Adventure enthusiasts will be thrilled to discover Nickelodeon Lost Lagoon, an exciting water theme park located nearby. Dive into a world of fun and excitement as you experience thrilling water slides, wave pools, and interactive attractions. Whether you're traveling with family or friends, this water park promises a day filled with laughter and unforgettable memories.
For a taste of local culture, head to MedSense Farmasi, a well-known landmark in the area. Immerse yourself in the vibrant atmosphere and explore the wide range of local products and traditional remedies. From herbal teas to natural skincare products, this pharmacy offers a unique shopping experience.
Whether you're seeking outdoor adventures, cultural experiences, or simply a peaceful getaway, the surrounding landmarks and attractions near Sunway Resort Hotel have something to offer for everyone.
Convenient Public Transport Options near Sunway Resort Hotel
Located in the vibrant city of Kuala Lumpur, Sunway Resort Hotel offers guests convenient access to various public transport stations, making it easy to explore the city and its surrounding areas. One of the nearby stations is Setia Jaya KTM Station, which is just a short walk away from the hotel. This station is part of the KTM Komuter line, providing quick and efficient transportation to different parts of Kuala Lumpur and its suburbs.
From Setia Jaya KTM Station, guests can easily reach popular attractions such as the iconic Petronas Twin Towers, bustling Bukit Bintang shopping district, and the vibrant Central Market. The KTM Komuter line also connects to other major transportation hubs, allowing guests to easily transfer to the LRT and MRT lines for further exploration of the city.
With Setia Jaya KTM Station conveniently located near Sunway Resort Hotel, guests can enjoy the convenience of public transportation and save time on their daily commute. Whether you're a business traveler or a tourist, the well-connected public transport network ensures that you can easily discover all that Kuala Lumpur has to offer.
A Culinary Haven Just Steps Away
Sunway Resort Hotel is surrounded by a diverse range of restaurants that will satisfy even the most discerning taste buds. Craving some authentic Korean flavors? Head over to K Fry Urban Korean Sunway Pyramid, where you can indulge in deliciously crispy fried chicken and flavorful bibimbap. For a seafood feast, make your way to Restauran Tian Tian Lai Seafood, known for their fresh catches and delectable seafood dishes. If you're in the mood for a caffeine fix, Flower Girl Coffee offers a cozy ambiance and a wide selection of aromatic coffees and pastries. WOK HEY Sunway Pyramid is the perfect spot for those craving a quick and tasty stir-fry, while Subway - Sunway (College | University Gate 3) offers a variety of freshly made sandwiches and salads. Restoran Good Days is a local favorite, serving up a range of Chinese and Malaysian dishes that will tantalize your taste buds. For a taste of Western cuisine, Uncle Don's at Sunway Pyramid serves up hearty burgers and sizzling steaks. Seafood enthusiasts will delight in the offerings at SW Seafood Restaurant Sunway, where you can savor the freshest catches of the day. McDonald's Sunway Pyramid is also nearby for those looking for a quick and familiar bite. Lastly, Cho Gyu @ Bandar Sunway is a hidden gem that specializes in Korean barbecue, providing a unique dining experience for meat lovers. With such a wide array of dining options just steps away from the hotel, guests at Sunway Resort Hotel will be spoiled for choice when it comes to satisfying their culinary cravings.
Shop 'til you drop at Sunway Resort Hotel's surrounding shopping landmarks
Located in the heart of Kuala Lumpur, Sunway Resort Hotel is surrounded by some of the city's most popular shopping landmarks. Just a stone's throw away is Sunway Pyramid, a massive shopping mall that offers a wide range of retail outlets, entertainment options, and dining experiences. With over 800 stores, visitors can indulge in a shopping spree, browsing through international fashion brands, electronics, home decor, and more. For those looking for a unique shopping experience, The Bottle's is another must-visit destination. This vibrant shopping complex is known for its collection of boutique stores, trendy fashion labels, and artisanal handicrafts. Whether you're in search of the latest fashion trends or one-of-a-kind souvenirs, Sunway Resort Hotel's surrounding shopping landmarks have something for everyone.
Affordable Luxury at Sunway Resort Hotel
Indulge in the lap of luxury without breaking the bank at Sunway Resort Hotel in Kuala Lumpur, Malaysia. With an average room price of just $172, this five-star hotel offers exceptional value for money compared to the average price of a hotel room in the city, which is $58.
At Sunway Resort Hotel, you can experience the pinnacle of comfort and elegance without compromising on your budget. Each room is tastefully decorated with modern furnishings and boasts breathtaking views of the city skyline or the lush tropical gardens. Whether you choose a spacious deluxe room or a luxurious suite, you can expect top-notch amenities, including plush bedding, a flat-screen TV, a mini-bar, and complimentary Wi-Fi.
In addition to its affordable prices, Sunway Resort Hotel offers a wide range of world-class facilities to enhance your stay. Take a dip in the sparkling outdoor pool, relax with a rejuvenating spa treatment, or stay active at the fully-equipped fitness center. With multiple dining options, including renowned restaurants serving international and local cuisines, you'll never run out of culinary delights to satisfy your taste buds.
Don't miss the opportunity to experience luxury at a fraction of the cost at Sunway Resort Hotel. Book your stay today and enjoy an unforgettable getaway in Kuala Lumpur.
A Memorable Stay at Sunway Resort Hotel
Guests at Sunway Resort Hotel in Kuala Lumpur, Malaysia have been raving about their experiences, highlighting the hotel's exceptional breakfast, beautiful surroundings, friendly staff, and clean rooms. The delicious and varied breakfast options have left a lasting impression on visitors, with many expressing their desire to return for another stay. The hotel's stunning pool and facilities have also been a major highlight, providing guests with a relaxing and enjoyable experience. The friendly and helpful staff have been commended for their attentive service, making guests feel welcome and well taken care of. With its impeccable cleanliness, comfortable rooms, and outstanding breakfast, Sunway Resort Hotel is a top choice for travelers looking for an unforgettable stay in Kuala Lumpur.
Exceptional Customer Ratings for Sunway Resort Hotel
Sunway Resort Hotel in Kuala Lumpur, Malaysia has consistently received exceptional customer ratings, making it a top choice for travelers seeking a memorable stay. With an impressive overall score of 8.6, guests have praised the hotel for its outstanding value, excellent facilities, and delicious dining options. The hotel's commitment to cleanliness is evident with a rating of 8.7, ensuring a hygienic and comfortable environment for all guests.
One of the standout features of Sunway Resort Hotel is its unbeatable location, earning a remarkable rating of 8.9. Situated in the heart of Kuala Lumpur, guests have easy access to popular attractions, shopping centers, and vibrant nightlife. Whether exploring the iconic Petronas Twin Towers or indulging in retail therapy at Sunway Pyramid Mall, guests will find themselves conveniently located near all the action.
In addition to its prime location, Sunway Resort Hotel excels in providing exceptional comfort. With a rating of 8.5, guests can expect well-appointed rooms and plush bedding, ensuring a restful night's sleep. The hotel's attentive staff also contribute to the overall positive experience, with a performance rating of 8.7. From the warm welcome at check-in to the efficient service throughout the stay, the staff at Sunway Resort Hotel go above and beyond to ensure each guest's needs are met.
Excellent9.0
Facilities
Exceptional9.0
Location
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
All ratings and comments on Agoda are from verified guests who must complete a stay before submitting a review.
Provided by verified guests of

Excellent
10 most recent verified ratings received by the property
Most recent
Powered by OpenAI
Guests have praised the hotel's friendly and excellent staff, and its location next to the Sunway Pyramid mall, which provides easy access to restaurants, retail stores, and the Sunway Lagoon theme park. Families will enjoy the kids-friendly waterpark and kids club, as well as the Waterventure Terrace on level 5. Guests have complimented the clean environment and spacious, comfortable rooms and beds. The hotel's customer service is also highly appreciated by many guests.
Hotel charges for parking; parking facilities may need improvement.
Did you find this review summary helpful?
Service
Location
Cleanliness
Breakfast
Kids facilities
Family
Room comfort
Pool
Check in
Stayed for 2 nights w my family of 4. We got a little cheated by the Agoda photos and booked a club room, thinking there's a sofa bed for my daughter but turned out there's only a king bed and they apparently do not provide additional beds. This is my fault for the room booking blunder so am not faulting the hotel for this. Our hotel booking had some issues at check in (hotel couldn't find my Agoda booking on their list). But nonetheless it was sorted out very quickly. Rooms were fantastic. Clean and comfortable. The only thing was the bad sound proofing as I could literally hear next door's conversation in the middle of the night lol. Breakfast was really a nice spread. There's even a kids section for children to take for themselves. The club lounge was cosy, and there's also kids club for children to spend some time there. Swimming pool was fun -- 2 pools at different levels (1 for kids with slides, 1 regular pool). Overall a very premium stay at a premium price for sure.
Dear Cinthia, Thank you for taking the time to share your stay experience at Sunway Resort Hotel. Please accept our sincere apologies for the experience that you have encountered with us. We always strive to provide the best service to our guests. On this occasion, we regret we did not meet your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure proper guidelines are in placed to prevent similar issues from occurring in the future. We truly hope that this experience will not keep you from staying with us again in future. We look forward to serving you again soon. Best Regards, Management of Sunway Resort Hotel
Great service, early check in was available upon arrival and she even gave us a club floor room for the view of Sunway Lagoon (without the privileges). Prepare RM6/Night for hospitality tax either cash or card. There was a welcome drink area which made it easy to keep the kids occupied during check in. The kids loved Waterventure level 5 but it's below knee level. The only reason I detracted a star was the Adult pool was closed for more than 2 days due to a technical issue causing filtration/cleanliness issues. They were busy cleaning it throughout the stay and this wasn't informed during check in, only on the screen when we got to the room. Which meant I didn't get to swim at all, since the kids pool is really purely for young kids. The room itself was fantastic with auto blinds, lights + universal power points bedside, stand alone tub and Japanese bidet+heated seat toilet. Clean and great sleep, no noise. Room service was prompt & professional. I did not like their teacups - couldn't make myself a decent cup of coffee nor tea, despite the nespresso capsules due to shallow hard-to-grip teacups & they can't send mugs to your room because they don't have any!! I would expect better teabags for the price but everything else was great incl gym + water in gym.
Dear Isobel, Thank you very much for taking the time in sharing your experience with us. Nothing pleases us more than to read that our guests enjoyed their stay experience at Sunway Resort Hotel. We have shared your feedback with the appropriate hotel team for improvements. We look forward to welcoming you back to Sunway City in the near future! Best Regards, Management of Sunway Resort Hotel
I made my booking two weeks in advance and clearly mentioned that we were celebrating our anniversary, along with a request for a complimentary cake. A week before our stay, I sent an email to reconfirm. Three days prior, I also reached out via Hey Sunway WhatsApp. However, upon check-in, there was no cake prepared for us. I informed both Hey Sunway and the receptionist again during check-in. Unfortunately, we waited until checkout and still did not receive the cake. We came to this hotel specifically to celebrate our anniversary, so it was quite disappointing that the request was not fulfilled despite multiple confirmations. On a positive note, the room was comfortable and everything was in good condition. The pool was great, and the kids had so much fun. Breakfast had a wide variety of choices and tasted good. Overall, the stay was pleasant, but the lack of follow-through on the anniversary request was disappointing.
Dear Norazwan, Thank you for taking the time to share your stay experience at Sunway Resort Hotel. Please accept our sincere apologies for the experience that you have encountered with us. We always strive to provide the best service to our guests. On this occasion, we regret we did not meet your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure proper guidelines are in placed to prevent similar issues from occurring in the future. We truly hope that this experience will not keep you from staying with us again in future. We look forward to serving you again soon. Best Regards, Management of Sunway Resort Hotel
Stayed 3D2N during CNY after several reviews from the KOLs and online posting for it's kids friendly facilities and top notch services. Have put a high hope but its kinda disappointing though. Reception service is poor with no one attending at the lobby when we arrived. The front office seating is not comfortable for guest, the staff does not explain on the facilities available e.g. I was not informed that I can opt to choose the breakfast venue either buffet or Ramsay course menu during the check-in, until the next day i have to ask Hey Sunway only i know about it. The kids wonderland was another disappointment, there is nothing to play around except for the small ball pit and coloring paper which u have to asked for it. The PS5 only have 1 controller and 1 game, no one attending except for the staffs who are playing on their phones or taking nap. There is a staff shouting at my 4yo girl who is trying to open the fridge while i was asked to fill in the google attendance form which makes me felt unwelcome. The entry is free but a reminder to other guest, your kids have to wear the anti-slip socks before entering, else you have to purchase the socks from them, RM10/sock. The buffet breakfast spread was quite decent, just that they are very on time to close once the clock touch 10.30am. I saw other guest was still selecting the meal and the staff have straight clearing their station without any sense of hospitality. The room ventilation is not good which causing me and my husband feeling unwell until the checkout day. The only plus points are the location and the waterpark which my kids enjoyed the most. But that's all, with the same value, i may get better services in other hotel elsewhere. Will never come back again.
Dear Mayvis, Thank you for taking the time to share your stay experience at Sunway Resort Hotel. Please accept our sincere apologies for the experience that you have encountered with us. We always strive to provide the best service to our guests. On this occasion, we regret we did not meet your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure proper guidelines are in placed to prevent similar issues from occurring in the future. We truly hope that this experience will not keep you from staying with us again in future. We look forward to serving you again soon. Best Regards, Management of Sunway Resort Hotel
Our stay at Sunway Resort Hotel was absolutely amazing from start to finish. The hotel itself is beautiful, clean, and luxurious, with exceptional service from all staff. The facilities are outstanding and there is so much to do — from the resort amenities to the direct access to Sunway Lagoon and the mall, everything is conveniently in one place. The atmosphere is vibrant yet relaxing, making it perfect for families, couples, or even a short getaway. One thing is certain: you definitely need more time in Kuala Lumpur to fully enjoy everything Sunway Resort and the surrounding area have to offer. Highly recommend this hotel — it truly elevated our KL experience and we can’t wait to return. 🌴✨
Dear Miro, Thank you very much for taking the time in sharing your experience with us. Nothing pleases us more than to read that our guests enjoyed their stay experience at Sunway Resort Hotel. We look forward to welcoming you back to Sunway City! Best Regards, Management of Sunway Resort Hotel
We booked 4 rooms for a 2-night stay and were quite disappointed with the service, especially considering the room rate of ***++ per night, per room. 1) Poor handling of a simple request I called to check whether we could store a birthday cake. I was told to go to Sunset Terrace, but when I got there, the staff said the chiller was full and asked me to go to the lobby reception instead. At the reception counter, the staff told me their chiller was not working and the way she responded clearly showed she wasn’t interested in helping. As someone who works in customer service, I believe that’s not the right way to handle guests. Thankfully, one staff member, ***, noticed the situation and stepped in to help solve the problem. I truly appreciate his kindness and proactive attitude — thank you, ***! 2) Room cleaning issue There was also no room cleaning done until we called to request it. Earlier around 12pm, I told the housekeeping staff to come back in an hour, but when we returned from shopping, the room was still not made up. When we called to check, the response we got was, “Did you ask us to make up the room?” We were speechless — isn’t room cleaning supposed to be a basic service without needing to request it? 3) Breakfast service error at Gordon Ramsay Bar & Grill We had breakfast at Gordon Ramsay Bar & Grill, which serves hotel guests. We ordered two orange juices and one mango juice, but the staff couldn’t even differentiate between the two. When the staff served the drink to my niece, I specifically asked him to confirm that it was mango juice. He confidently said yes — but it turned out to be orange juice. Fortunately, my niece is not allergic to orange; otherwise, the outcome could have been serious. This is a very careless mistake, especially in a hotel of this standard. Overall, these experiences were very disappointing and far below expectations, especially when we booked four rooms for two nights at such a high price. I sincerely hope the management will take these issues seriously and improve staff training, communication, and overall service quality to ensure a safer and better experience for future guests.
Dear Alexis, Thank you for taking the time to share your stay experience at Sunway Resort Hotel. Please accept our sincere apologies for the experience that you have encountered with us. We always strive to provide the best service to our guests. On this occasion, we regret we did not meet your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure proper guidelines are in placed to prevent similar issues from occurring in the future. We truly hope that this experience will not keep you from staying with us again in future. We look forward to serving you again soon. Best Regards, Management of Sunway Resort Hotel
We stayed at Sunway Resort Hotel for 3 days and 2 nights and booked 2 Deluxe rooms as we are a big family of 7 (kids aged 17, 15, 9, 6, and 5). We requested connecting rooms, and the hotel provided them as requested, which made our stay very comfortable. The rooms were clean and suitable for families. All the staff were very friendly and helpful, especially the breakfast staff, who were attentive and welcoming. Breakfast was enjoyable. Overall, we had a pleasant stay and would recommend this hotel for families. We would stay here again. Pros: Connecting rooms provided as requested Friendly and helpful staff Great breakfast service Family-friendly hotel Cons: None
Dear FADLI, Thank you very much for taking the time in sharing your experience with us. Nothing pleases us more than to read that our guests enjoyed their stay experience at Sunway Resort Hotel. We look forward to welcoming you back to Sunway City! Best Regards, Management of Sunway Resort Hotel
First time here, and already start to love this hotel. Everything is great and comfortable for family. The only downside is the baby crib is unavailable due to high demand, hopefully hotel will increase the quantity as most customer visit with young kids
Dear Khaw, Thank you very much for taking the time in sharing your experience with us. Nothing pleases us more than to read that our guests enjoyed their stay experience at Sunway Resort Hotel. We have shared your feedback with the appropriate hotel team for improvements. We look forward to welcoming you back to Sunway City in the near future! Best Regards, Management of Sunway Resort Hotel
Definitely family kid environment A lot of Muslims though so I would have chosen another location Room service took 30 to 45 minutes, even for a spoon or bottle opener Staff were slow and ignorant when you stood there waiting, good way to lose money for the business so I went to the shopping mall Gordon Ramsay restaurant is exceptional however he prides in no food wastage and uses a whole beef filet to provide one carved slice and they waste the rest Food & cocktails was good though Not food cost effective with all that Gordon Ramsay commercialism Still the hotel was exceptionally clean And definitely a kid hotel
Dear Emma, Thank you very much for taking the time in sharing your experience with us. Nothing pleases us more than to read that our guests enjoyed their stay experience at Sunway Resort Hotel. We have shared your feedback with the appropriate hotel team for improvements. We look forward to welcoming you back to Sunway City in the near future! Best Regards, Management of Sunway Resort Hotel
⭐️⭐️⭐️⭐️⭐️ I absolutely loved my stay here! The staff were warm, welcoming, and always ready to assist with a smile. The room was clean, comfortable, and well-maintained, making it a perfect place to relax. I really appreciated the little details and thoughtful touches that made the experience even more enjoyable. The location was convenient, and the overall atmosphere was so pleasant that I felt right at home. I would definitely recommend this hotel to anyone looking for a wonderful stay, and I can’t wait to come back again!
Dear AZZA, Thank you very much for taking the time in sharing your experience with us. Nothing pleases us more than to read that our guests enjoyed their stay experience at Sunway Resort Hotel. We look forward to welcoming you back to Sunway City! Best Regards, Management of Sunway Resort Hotel
Room is fantastic, clean & super spacious. Highly recommended as it's very accessible to Sunway pyramid shopping mall & Sunway Lagoon. The swimming pool facilities is great too as there is seperate for Adults & kids. Breakfast buffet spread is awesome with alot of good food. Only eerie incident encountered on the very 1st night when someone knocking at my room door twice nearly to 1am midnight. Checking on the peephole a housekeeping staff standing outside my door with holding bed linens which I did not requested at all. Don't dare to open the door especially during that midnight hours! And on my 3rd day both my keycards got blocked and not able to access my room. The frontline staffs all is very nice.
Dear Suhaila, Thank you very much for taking the time in sharing your experience with us. Nothing pleases us more than to read that our guests enjoyed their stay experience at Sunway Resort Hotel. We have shared your feedback with the appropriate hotel team for improvements. We look forward to welcoming you back to Sunway City in the near future! Best Regards, Management of Sunway Resort Hotel
The hotel itself is very convenient, easy access to shopping malls, sunway lagoon theme park and there are cafes / restaurants nearby! We were in room 1210, very spacious and has bathtub! All toiletries are made available upon arrival! Floor staff and Manager Zitun have made our stay so pleasant & comfortable. We would like to stay here again for sure! Oh did we mention, the pool amenities are also a hit with our son! The lifeguards on duty are also proactive keeping everyone safe! Well done Sunway Resort Hotel.
Dear Norainni, Thank you very much for taking the time in sharing your experience with us. Nothing pleases us more than to read that our guests enjoyed their stay experience at Sunway Resort Hotel. We look forward to welcoming you back to Sunway City! Best Regards, Management of Sunway Resort Hotel
Overall staff are very courteous and fast during check in. However when we enquire on the cost for breakfast per pax for senior citizens (bf not included during booking) we were asked to go to 1st floor to enquire. Surprised that reception do not know a simple enquiry that needed us to enquire ourselves. The next day we left our room at 10am and when we arrive back to our room at 4pm it was not cleaned. Luckily the staff was cleaning another room next our ours and when we enquire, we were told our room will be next . Overall hotel is nice everything is available next to a shopping mall . We will still come back again and recommend to our friends in future .
Dear Han, Thank you for taking the time to share your stay experience at Sunway Resort Hotel. Please accept our sincere apologies for the experience that you have encountered with us. We always strive to provide the best service to our guests. On this occasion, we regret we did not meet your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure proper guidelines are in placed to prevent similar issues from occurring in the future. We truly hope that this experience will not keep you from staying with us again in future. We look forward to serving you again soon. Best Regards, Management of Sunway Resort Hotel
We just checked out of Sunway Resort Hotel, and overall, it was a lovely and memorable stay—with some luxe touches, family-friendly perks, and a few quirks you should know about. First off, Sunway Resort is the most expensive among the Sunway hotels in the area, and honestly, we chose it only because it’s the only one that gives access to both the private pools /waterpark on Level 5 and Level 1. The other hotels under the same group don’t include that access, so if you’re booking this one, just know you’re paying for the privilege. A big shoutout to the kind gentleman at check-in who gave us a balcony room—what a win! The view was stunning, directly overlooking WaterVenture and Sunway Lagoon. It was the perfect backdrop, especially in the mornings and at sunset. Bonus: daily parties at 4.30pm - 5.30pm as they blast party music from the wave pool. We had a twin room, which came with small single beds—so not ideal if you’re sharing a bed with your kids. But the room itself was super cozy, filled with ambient lighting, a generous long table, and lots of pillows. I only discovered the movie selection on the TV the next day—so don’t miss out on that feature early! The shower pressure and temperature were fantastic, and the Balmain toiletries were such a luxurious touch. Housekeeping was excellent, and the room temperature was always pleasant (unless you leave the balcony door open—it’ll automatically switch off). Now, a few things to take note of: The balcony door doesn’t shut from the outside, so I had to wedge a chair to get the AC to come back on. The bathroom had no lock, which was awkward, especially with kids around. The distance from the lift to our room was looong—understandable since we had a view, but just be prepared to walk, especially with tired little feet. Noise from the waterpark/outside does carry into the room, so light nappers beware. The breakfast was way too expensive, so we opted out. You’re better off exploring nearby food spots unless it’s included in your stay. No sunscreen provided by the pool, which was a real miss for a resort-style hotel. With all that sun and pool time, having sunscreen available would’ve been a thoughtful, practical touch. Despite these quirks, the pool access alone made the stay worth it—my kids had the best time at both pools. And the lobby is absolutely gorgeous, giving the whole place a grand, luxurious feel. Check-in was smooth (via Agoda, no deposit needed), though I accidentally double-paid the tourism tax—so just flag that when you check in. All in all, Sunway Resort Hotel is a splurge, but if you want those amazing pool and waterpark privileges, plus a cozy room with stunning views and luxe touches, it’s worth it. Just come prepared—with your sunscreen, comfy walking shoes, and a plan for breakfast.
Dear Aniza, Thank you very much for taking the time in sharing your experience with us. Nothing pleases us more than to read that our guests enjoyed their stay experience at Sunway Resort Hotel. We have shared your feedback with the appropriate hotel team for improvements. We look forward to welcoming you back to Sunway City in the near future! Best Regards, Management of Sunway Resort Hotel
Sunway Resort Hotel is hands down the best place I’ve ever stayed in Malaysia! We visited last year, and it was such an incredible experience that we had to return. The hotel combines luxury, comfort, and excitement in a way that leaves both adults and kids thoroughly entertained. The rooms are spacious, beautifully designed, and well-maintained, offering a perfect retreat after a day full of activities. The service is top-notch, with staff going above and beyond to make your stay special. What truly sets this place apart is its proximity to the Sunway Lagoon theme park. My kids could never get enough of it! From thrilling water rides to animal encounters, it’s a paradise for families. The hotel even provides seamless access, making it so convenient. Dining options are exceptional, with a variety of cuisines to satisfy every palate. The breakfast spread is particularly noteworthy—so many choices to start your day on a delicious note. Sunway Resort Hotel truly offers an unforgettable experience for families. Whether you’re looking to relax or embark on an adventure, this is the place to be. Can’t wait to visit again!
If you have kids, this place is the ONE! The waterplay/pool is enough for my kids. The room was clean and spotless! The bathroom was so boujee i love it! They even provided balmain toiletries?! they had kids toiletries upon request as well. Breakfast was okay, the selection wasnt fantastic but acceptable. They had kids dining area which we love and was easy for our kids to eat on their own. The room was spacious for the 4 of us. It was near the sunway pyramid mall which had almost everything. A good place to unwind and relax. I will definitely come back as my kids love it here.
Dear Fatin, Thank you very much for taking the time in sharing your experience with us. Nothing pleases us more than to read that our guests enjoyed their stay experience at Sunway Resort Hotel. We look forward to welcoming you back to Sunway City! Best Regards, Management of Sunway Resort Hotel
I recently stayed at Sunway Resort Hotel with my two little ones, and it was honestly one of the best family hotel experiences we’ve had! From the moment we stepped in, the hospitality was top-notch — the staff were so welcoming and attentive, making sure we were comfortable, especially knowing I was traveling with kids. The check-in process was smooth, and they even had a small welcome gift for the children, which immediately won their hearts! The room was beautifully designed, spacious, clean, and family-friendly. I loved how thoughtful the layout was — plenty of space for the kids to move around safely without me worrying about sharp edges or clutter. The little touches like kid-sized bathrobes, slippers, and a curated kids’ amenity kit made all the difference.
Dear Nuraina, Thank you very much for taking the time in sharing your experience with us. Nothing pleases us more than to read that our guests enjoyed their stay experience at Sunway Resort Hotel. We look forward to welcoming you back to Sunway City! Best Regards, Management of Sunway Resort Hotel
Smooth check in. Room was very clean. There's whatsapp for assistance. Had an upgrade as room has faulty toilet bowl. The response through whatsapp was fast. The receptionist called to inform the change of room. Within 5 mins, the staff came to room to assist with the change. Great spread of breakfast! A variety for children too! Children's pool at level 5 is clean and well maintained!
Dear Siti, Thank you very much for taking the time in sharing your experience with us. Nothing pleases us more than to read that our guests enjoyed their stay experience at Sunway Resort Hotel. We look forward to welcoming you back to Sunway City! Best Regards, Management of Sunway Resort Hotel
I’m so pleased with our stay! From the moment we arrived, the staff were incredibly helpful. The bellboy went out of his way to help us collect our luggage after we accidentally dropped them at Sunway Lagoon Hotel – such a lifesaver when you’re traveling solo with two kids! Check-in was smooth, and we were pleasantly surprised with a complimentary room upgrade. The room was spacious, spotless, and the little touch of complimentary chocolates made us feel so welcome. We spent most of our time at the Water Terrace, and I have to commend the lifeguards – they were attentive, professional, and fully focused on keeping everyone safe. It gave me such peace of mind while the kids played and had the time of their lives. The food was also fantastic, especially the pizza – my kids absolutely devoured it! We only stayed for a short trip this time, but next visit we’ll definitely stay longer so the kids can enjoy the Kids Club too. Highly recommend Sunway Resort Hotel for families – truly one of our best stays!
Dear Siti, Thank you very much for taking the time in sharing your experience with us. Nothing pleases us more than to read that our guests enjoyed their stay experience at Sunway Resort Hotel. We look forward to welcoming you back to Sunway City! Best Regards, Management of Sunway Resort Hotel
1) kmi check in 2:30+-pm,tpi dpt kad bilik 4:46pm,itu pun slps tnya dgn reception,sebab dia lupa nk call kmi 2) parking ad dua tmpt,valet rm25 sehari,normal rm15 sehari(bahagian bawah) dan kecik tmpt nya 3) lobi hotel tersangat lah cantik utk ootd,cantik giler ! 100/10 4) all staff very helpfull drpd atas smpai lh bawah 5)lift kecik sgt,for fmily with twin stroller ngam2 muat kt lift tue 6)bilik kmi ambik deluxe room,king bed shj,req baby cot tpi dh penuh tpi hotel provide extra pillow,bedsheet and comforter utk alas tidur bawah.fyi 2 adult,1 children 7y 2 baby 2y&1y 7)waterventure tingkat 5 swimming pool utk bdk,and theme park utk bdk tersangat lh best!!!! anak2 sy mmng enjoy giler dlm tue ...bkn stkt ank,makpak sekali pun join main 🤣 8)buffet breakfast x best sgt utk kmi yg tekak melayu nie 😆 mknn melayu kurang, 9)nk g sunway lagoon blh drpd hotel nie,no worries! level 1 10) overall i love this hotel,i suka semua bnda kat hotel nie kecuali parking yg sempit,lift yg kecik,breakfast yg mmbosankan.😆 kalau kata nk dtg lgi,yes i akn dtg lgi sbb x puas main waterventure tue 😂 wonderland x berapa syok sbb kena byr extra utk aktiviti2 dlm tue,ad pun slide kecik yg penuh bola je tue utk bdk 3 tahun kebawab sesuai kot tpi ank sy lgi prefer main air .. done my review
We arrived at 8am and did all the pre check in and got our 2 rooms key at 3.30 and our 3rd room still not ready untill 4pm ish. Expect crowd during checking in . It's a luxury hotel with the black gold exclusive interior. Breakfast spread was very good and delicious! Comfortable stay, kids definitely enjoyed the pool 😊 thank you for the great stay.
Dear Nur, Thank you very much for taking the time in sharing your experience with us. Nothing pleases us more than to read that our guests enjoyed their stay experience at Sunway Resort Hotel. We look forward to welcoming you back to Sunway City! Best Regards, Management of Sunway Resort Hotel
Had a wonderful experience here. Staff were incredibly helpful and friendly. The hotel decoration was absolutely stunning. Breakfast was full of variety of foods, and delicious. The room was cosy and the bed was so comfortable. My only gripe was the WiFi. It could be a lot better. I had to work during my stay there and the WiFi was not good enough. A hotel this grade should offer secure fibre connection with least 100MBps. Still, it's been a great experience. Will visit again but only when not working.
Dear Nay, Thank you very much for taking the time in sharing your experience with us. Nothing pleases us more than to read that our guests enjoyed their stay experience at Sunway Resort Hotel. We have shared your feedback with the appropriate hotel team for improvements. We look forward to welcoming you back to Sunway City in the near future! Best Regards, Management of Sunway Resort Hotel
Right from where we step out from the car, we were deeply impressed with the service rendered to us. Majority of the staff were attentive, proactive, approachable and attended to us with care and respect. We were there with our mum who has some difficulties walking for a long period of time. The hotel provided a complimentary loan of a wheelchair, which made our stay even more pleasant. We were also glad that we made the decision to stay at the waterventure room. We were happy with the room amneties and really in awe with the room - from the complimentary snacks and drinks, to the switches which provided good choices of brightness of room and privacy, to the heated toilet seat, and the amneties for children. This is the first hotel we've been to that caters specially to children (kids' robe and slippers, water playground and Wonderland Explorer, special buffet table for children, and a premium lounge that welcomes children). The premium lounge was one of my personal highlights as it was my first time experiencing such a lounge with that calibre. We really enjoyed the drinks and the canapés that were offered during our stay. The staff there were also very approachable and friendly. One of the staff, Ripon, who attended to us on both of our breakfast meals at Sunset Terrace, offered to carry our mum's plate for her and pulled her chair to allow her to sit down easily and comfortably. He also offered to take hot drinks for our parents. This showed his attentiveness and care for them, which we really appreciated. Sunway Resort Hotel has a special place in our hearts and we will forever hold fond memories of our stay.
Stayed at Sunway resort for 2 nights . On day of our checking we were upgraded to a bigger room we really appreciate the kind gesture. Room were cleaned and my husband loved the shower water was fast with all amenities provided. Thank you to the management of Sunway we will definitely come back again.
Dear Han, Thank you very much for taking the time in sharing your experience with us. Nothing pleases us more than to read that our guests enjoyed their stay experience at Sunway Resort Hotel. We look forward to welcoming you back to Sunway City! Best Regards, Management of Sunway Resort Hotel
Hotel is very classy n grand , front desk staff are friendly and always welcome you with a smile , hotel is very clean and well maintained in terms of their facilities, furniture, rooms etc , my favourite part was the lounge they have drinks n tea breaks all around the clock and evening time there is alcohol n champagne all part of the package! Best part was the bridge n how easy to access to sunway lagoon plus the hotel is connected to the mall which is Sunway pyramid. The place is so convenient that you don't have to go out and explore other parts of KL haha cuz they have everything in Sunway
Dear Rex, Thank you very much for taking the time in sharing your experience with us. Nothing pleases us more than to read that our guests enjoyed their stay experience at Sunway Resort Hotel. We look forward to welcoming you back to Sunway City! Best Regards, Management of Sunway Resort Hotel
It is same building as Sunway pyramid hotel. Walk to everything that u need for anything, local authentic food, convenient store, shopping mall, sunqay lagoon, all just circle around the apartment. This unit is super duper clean and cozy. Everything very tidy and neat, love all the setup and design. For sure will come back again!!
Dear TOONG, Thank you very much for taking the time in sharing your experience with us. Nothing pleases us more than to read that our guests enjoyed their stay experience at Sunway Resort Hotel. We look forward to welcoming you back to Sunway City! Best Regards, Management of Sunway Resort Hotel
I recently stayed at this hotel, and it was truly beautiful and luxurious from the moment I walked in. The design, ambiance, and overall atmosphere immediately set a high standard. I absolutely loved the space in my room and the amenities provided. The person who designed the room clearly put real thought into the needs of travelers. From the blackout curtains, coffee machine, and thoughtfully planned lighting, to the generous room layout and high-quality shower materials, everything felt intentional and well executed. That said, housekeeping could use some improvement. A couple of lights were flickering, and when we checked in, there were some pieces of dirty laundry left in the toilet area. However, the hotel responded impressively fast, addressed the issues right away, and even sent chocolates to apologize. It seems they might simply be dealing with a very high volume of guests, and housekeeping is doing its best to keep up. Overall, it was a great stay, and despite the minor hiccups, I would definitely choose to stay here again.
Dear Alicia, Thank you very much for taking the time in sharing your experience with us. Nothing pleases us more than to read that our guests enjoyed their stay experience at Sunway Resort Hotel. We have shared your feedback with the appropriate hotel team for improvements. We look forward to welcoming you back to Sunway City in the near future! Best Regards, Management of Sunway Resort Hotel
We had the most incredible stay at Sunway Resort Hotel! Upon check-in, the staff surprised us with a complimentary upgrade to a stunning villa — spacious, beautifully designed, and complete with a private pool. The hotel interior is grand and posh, making the whole experience feel truly luxurious. A special thanks to Joseph at the reception and the manager for arranging such a wonderful upgrade — it made our stay extra memorable. The staff were exceptionally friendly, courteous, and professional, and we felt so well taken care of. Our kids absolutely loved the pool and water play areas, and it became the highlight of their trip. This was one of the best hotel experiences we’ve ever had. Highly recommended for families and anyone looking for a relaxing and luxurious getaway!
Dear Ho, We are glad to hear that you and your family had a pleasant stay at Sunway Resort Hotel. Joseph is indeed a gem of the hotel; will share your compliments with him and the team, they will be delighted to read your review. We look forward to welcoming you back to Sunway City in the near future! Best Regards, Management of Sunway Resort Hotel
Just spent an amazing stay at Sunway Resort and I gotta say, it's truly top-notch! The rooms are super spacious and clean, loved the cosy vibe too! Service-wise, the staff are really friendly and attentive, made our stay really enjoyable. Highly recommend for a chill weekend getaway or even business trip! 👍 Will definitely come back again"
Dear Muhammad, Thank you very much for taking the time in sharing your experience with us. Nothing pleases us more than to read that our guests enjoyed their stay experience at Sunway Resort Hotel. We look forward to welcoming you back to Sunway City! Best Regards, Management of Sunway Resort Hotel
Lovely place to stay at and what made me kept staying here was how the hotel is connected to a mall and a theme park is super convenient and amazing. All is within a walk away . Plus KL area itself ain't that far away for shopping etc . Facilities are well kept and clean . Just the morning breakfast buffet could be improved. Otherwise if you got the Gordon Ramsey restaurant for breakfast then you are in for a treat!
Dear Rex, Thank you very much for taking the time in sharing your experience with us. Nothing pleases us more than to read that our guests enjoyed their stay experience at Sunway Resort Hotel. We look forward to welcoming you back to Sunway City! Best Regards, Management of Sunway Resort Hotel
First impression is awesome! Everywhere is gold in colour and so well decorated. Room is 10/10. So spacious, clean, nicely renovated. Direct access to Sunway lagoon and the buffet breakfast have a wide option. Hotel is also connect to the mall by a linkway. Very convenient and highly recommended!
Dear Rachel, Thank you very much for taking the time in sharing your experience with us. Nothing pleases us more than to read that our guests enjoyed their stay experience at Sunway Resort Hotel. We look forward to welcoming you back to Sunway City! Best Regards, Management of Sunway Resort Hotel
I was pleasantly surprised that they gave me a room with balcony as I requested. This is my 2nd stay there. Normally I stayed at Sunway Pyramid Hotel but they do not have any facilities at all and I need to go to another hotel to swim or workout at the gym. Staff was very helpful and my room is cleaned daily. The housekeeping did a wonderful job but it would be good if they top up the toiletries as well. Just a minor issue and I would definitely stay here again as I really like their facilities and the room was very spacious. Thank you for the pleasant stay!
Dear Ms Rita, Thank you very much for taking the time in sharing your experience with us. Nothing pleases us more than to read that our guests enjoyed their stay experience at Sunway Resort Hotel. We look forward to welcoming you back to Sunway City! Best Regards, Management of Sunway Resort Hotel
The good: Room furnishings were old but well kept. My room had no balcony but had a bathtub. Outfitted with many plug points and charging ports (including USB-C) 👍. Had quite a good selection of movies on the telly. Fantastic blackout curtains. Slept very well on the comfortable bed. The only downside was that the night settings were not dim enough - the glow from the bathroom lights at night was quite distracting. Buffet breakfast was included in the price and there was a good selection of food 😋. Hotel had its own private access to Sunway Lagoon theme park - huge plus point 👍 The bad: No separate checkout lane. Forced to queue with guests who were checking in. Had to wait for 20min just for a simple check out that took only 2min.
Dear Ming Hwe, Thank you very much for taking the time in sharing your experience with us. Nothing pleases us more than to read that our guests enjoyed their stay experience at Sunway Resort Hotel. We have shared your feedback with the appropriate hotel team for improvements. We look forward to welcoming you back to Sunway City in the near future! Best Regards, Management of Sunway Resort Hotel
Stayed for one night but totally worth every penny! The hotel’s staff were so friendly, hotel’s decoration from the entrance to the room were so fascinating! Love the combinations of black, gold & brown colour. Looks so luxurious! The room looks like a brand new, so clean & well maintained. So happy that we had the chance to dine in breakfast at Gordon Ramsey bar & grill. Overall, I’ll definitely come back for staycation again! So recommended to every parents who wants to bring their kids for staycation as the swimming pool is kids friendly with few slides!
Dear Ms Zarina, Thank you very much for taking the time in sharing your experience with us. Nothing pleases us more than to read that our guests enjoyed their stay experience at Sunway Resort Hotel. We look forward to welcoming you back to Sunway City! Best Regards, Management of Sunway Resort Hotel
Everything was perfect the room is exceptional. Super clean, very comfy, and convenient. All staff are helpful and responsive with my needs. Breakfast buffet is good, Gordon Ramsay restaurant breakfast set was a very great breakfast experience. Will definitely book again when I need to relax.
Dear Leah, Thank you very much for taking the time in sharing your experience with us. Nothing pleases us more than to read that our guests enjoyed their stay experience at Sunway Resort Hotel. We look forward to welcoming you back to Sunway City! Best Regards, Management of Sunway Resort Hotel
This is always our go to hotel whenever the kids want to go to Sunway Lagoon Park. The hotel has direct access to the park as well as a link to Sunway Pyramid mall. The rooms were clean and big and they had a great selection of movies which the kids enjoyed before bedtime . I booked a pair of connecting rooms ; one king bed (for parents) and the other comes with 2 double beds which can fit 4 kids, 2 on each bed. Will definitely visit again!
Dear Ms Sharon, Thank you for choosing to stay with us again at Sunway Resort Hotel. It is for returned guests like yourself that the staff strive to achieve. Will share your review with the team, they will be delighted. The hotel's direct connection to the mall does indeed provide the convenience to all our guests with over 900 retail outlets and complimented by over 170 F&B outlets. We look forward to welcoming you back to Sunway City again! Best Regards, Management of Sunway Resort Hotel
Location is good. Stayed 4d3n and we didn't need to drive out at all. Link to Sunway lagoon and Sunway pyramid which is superb for my 2yo boy and us. Food and leisure all are within walking distance. We booked this for his 2nd bday getaway. My boy loves the kid pool so much it was very clean which I'm impressed. The room is very clean. The valet, front desk and lobby staffs are nice and friendly towards my boy. The only downside is the housekeeping.. the room wasnt properly cleaned, eg items left on the bathroom floor was still on the floor, used water bottles not cleared on the bartop. We even tipped the hsekeeper. the second day the room wasn't cleared when we came back around 1pm+. I think this can be corrected/improved. Otherwise all is fine and good
Check in and out was fast. I had 2 connected rooms for a short stay because I plan to go to the Sunway Night Park. However, I was told the hotel only opens the special connected gate for day time Sunway Lagoon hotel guests and not the Night Park. Room was spacious and modern. It was facing the swimming pool and Sunway Lagoon park. Only downside was the cleanliness of the bathroom. I spotted a pair of used eye lashes on the bathroom floor right after I checked in to the room. Hotel is well connected to the Sunway pyramid mall, there are many restaurants and shops. Hotel parking is not complementary, it costs RM15. Overall no big issue with the stayed.
Dear Ms Shu, Thank you for taking the time to share your stay experience at Sunway Resort Hotel. Please accept our sincere apologies for the experience that you have encountered with us. We always strive to provide the best service to our guests. On this occasion, we regret we did not meet your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure proper guidelines are in placed to prevent similar issues from occurring in the future. We truly hope that this experience will not keep you from staying with us again in future. We look forward to serving you again soon. Best Regards, Management of Sunway Resort Hotel
We got the best room views for 2 nights, room were clean n neat. Staff are all friendly, check in n out very smooth. Convenient and love the pool. Will be back again for sure! We had an amazing time! Thank you
Dear Nurshahidah, Thank you very much for taking the time in sharing your experience with us. Nothing pleases us more than to read that our guests enjoyed their stay experience at Sunway Resort Hotel. We look forward to welcoming you back to Sunway City! Best Regards, Management of Sunway Resort Hotel
Sunway Resort Hotel is an exquisite place. My room was enveloped in an aura of comfort and sophistication. It was impeccably clean and cozy. The hotel facilities are impressive. The pool area is a serene escape. There is a classic fitness center which faces the pool as well. Their bar also by the pool area gives views to Sunway lagoon which a humongous beautiful theme park. It’s about 40minutes to the hotel from the airport. This hotel offers convenience, there restaurants and bars close by. The ambiance is enchanting. The lobby has a lovely scent . The staff was the highlight of my stay, their genuine warmth and eagerness to assist made me feel valued and pampered throughout my stay. If you are looking for luxury accommodation, this is the place to be. I was lucky to experience the pink fish count down concert which was held at the place. It was amazing.
Will definitely stay here again when I visit Sunway! Excellent facilities in-house, clean room and convenient! Perfect for a getaway with young children!
Dear Yu, Thank you very much for taking the time in sharing your experience with us. Nothing pleases us more than to read that our guests enjoyed their stay experience at Sunway Resort Hotel. We look forward to welcoming you back to Sunway City! Best Regards, Management of Sunway Resort Hotel
One of the best hotel experiences I’ve had! The room was spotless, beautifully designed, and incredibly comfortable. The staff were friendly, professional, and always ready to assist. The facilities, the pool were top-notch. The location was also perfect, making it easy to explore the area. Highly recommended for a relaxing and luxurious stay!
Dear Hidayu, Thank you very much for taking the time in sharing your experience with us. Nothing pleases us more than to read that our guests enjoyed their stay experience at Sunway Resort Hotel. We look forward to welcoming you back to Sunway City! Best Regards, Management of Sunway Resort Hotel
The service was exceptional, the rooms were clean and comfortable, and the amenities exceeded expectations. Every detail, from check-in to check-out, was thoughtfully handled. I hope the management continues to maintain this high standard of quality and ensures the upkeep of the property. It would be great to see this level of excellence sustained over time without any degradation. Looking forward to returning for another pleasant stay!
Dear Ms Nurizni, Thank you very much for taking the time in sharing your experience with us. Nothing pleases us more than to read that our guests enjoyed their stay experience at Sunway Resort Hotel. We look forward to welcoming you back to Sunway City! Best Regards, Management of Sunway Resort Hotel
Was at the hotel for bowling competition with the kids. Crowded during weekends with Qs snaking almost every restaurant but weekdays are better. The housekeeping staff are amazing leaving sweet notes after cleaning. Gym staff are just as attentive with bottle of water and towel when you enter. The hotel stands out amongst all neighbouring hotels with its splendour lobby and mesmerising fragrance. Was farmed out to Resort in 2023 due to overbook in Pyramid and that got me hooked since. Will be back definitely
The location is fantastic, making it easy to explore nearby attractions. And the cleanliness of the property is impressive. Overall, it's solid choice for anyone looking for comfort and convenience during their stay.
Dear Nurulaim, Thank you very much for taking the time in sharing your experience with us. Nothing pleases us more than to read that our guests enjoyed their stay experience at Sunway Resort Hotel. We look forward to welcoming you back to Sunway City! Best Regards, Management of Sunway Resort Hotel
First time to the hotel. Room was amazing, very modern and clean and beautiful. Amenities were good. Only downside was the lift. Too many people using it, and there wasn’t enough lift to accommodate. So for instance, I had to wait almost 10mins to get in a lift from the room level because it was always full from guests going to the pool and/or breakfast and/or lobby. Waiting time even longer if you have to fit in a stroller. Other than that, hotel was excellent.
Repeat stays & as usual, this hotel never fails to impress us. Nicely decorated lobby with wonderful ambience & nice smell. Staff very polite & welcoming. Room is clean, spacious, cosy & brightly lit which is very important to us. Widely spread buffet breakfast. Everything was great. The only downside is that parking is chargeable. Other than that, we had a wonderful stay.
Dear Ms Nooraini, Thank you very much for taking the time in sharing your experience with us. Nothing pleases us more than to read that our guests enjoyed their stay experience at Sunway Resort Hotel. We look forward to welcoming you back to Sunway City! Best Regards, Management of Sunway Resort Hotel
Our family had a wonderful stay at this hotel.The facilities were top notch,providing everything we needed.Cleanliness was spot on throughout the property.The breakfast was delicious and the wifi worked well.Overall, we highly recommend.
Dear Ms Sofia, Thank you very much for taking the time in sharing your experience with us. Nothing pleases us more than to read that our guests enjoyed their stay experience at Sunway Resort Hotel. We look forward to welcoming you back to Sunway City! Best Regards, Management of Sunway Resort Hotel
this was a staycation for us. love the room we stayed in. very comfortable and excellent amenities. we didnt feel like leaving the room. suitable for anyone looking to have a getway with food + shopping + sightseeing , all in one place. hardly took our car out.
Dear Tharmasewary, Thank you for your stay at Sunway Resort Hotel and we are glad to hear that you had a pleasant stay with us. The hotel's direct connection to the mall, theme park and all other facilities around Sunway City does indeed provide the convenience to all our guests. We look forward to welcoming you back to Sunway City in the near future! Best Regards, Management of Sunway Resort Hotel
Airport transfer
Free Wi-Fi in all rooms!
Currency exchange
Air conditioning
“Good, but need improvement ”
Location: 10/10 A very good location is you’re planning to visit Sunway Lagoon and Sunway Pyramid Mall, the hotel is directly linked to both and you only need to walk around 1 to 2 minutes. However, expect some traffic jams when you trying to get to this hotel from the airport or other areas Environment: 9/10 Upon entrance to the hotel, the lobby smells nice and this is obviously a luxury hotel, everything feels expensive and well decorated. From this hotel, you can have some glances of the Sunway Lagoon park. The provided fruit punch in the waiting area. Minus 1 point because it was quite challenging to find bins to throw your rubbish away, therefore, I saw some people leaving their tissues in the waiting area. Room: 8/10 We had the King Deluxe Room, the room is clean and quite spacious, it is also very luxurious, my son really likes the ambience of the room. However, we could heard some sounds from the elevator area and probably nearby rooms, we would also like to apologize if other rooms could hear us as our son did throw some tantrums during our stay. Our room didnt have any view, when I opened the curtain, we were greeted by view of trees and bushes. Breakfast: 7/10 The queue for the breakfast is quite long, and the queue is mixed up with the people queueing to use the elevator. However, we appreciate the drinks offered while waiting. I could imagine the setting and view of the restaurant to be very beautiful if not so crowded, it’s luxurious and romantic, very classy! The food option is okay, but the taste is not so special. Just an “okay” experience for the breakfast. Customer Service: 4/10 This is the part I couldn’t justify because the customer service here is not up to standard, especially for a luxurious resort like this. The receptionist who checked us in tried to be as professional as he could, but wasn’t welcoming, this is such a huge contrast to another hotel we stayed at in Bukit Bintang area. After checking in, we were not explained about the benefits (like free breakfast, access to Wonderland Explorer, etc), and we were not explained on the check-out time etc, this should’ve been a standard for a 5 stars hotel. The wait for check-out is also very slow, and again, the rest of the staffs do not feel welcoming. Worth for money: 8/10 Although I’m disappointed about the customer service, but I do recommend this place if you’re staying at Sunway area since although it can be pricey to some, the location is very strategic, the ambience and room are very luxurious, and this place is very kids friendly (which makes me more disappointed as this hotel does not have excellent customer service). For the price you pay, you have access to Wonderland Explorer which is a small playground for your kids, and kids pool (I didnt get to use this but probably next time?), and your kids can take their own food during breakfast as they have kids section in the restaurant. Overall, I would still recommend this hotel, but I’m also hoping they would improve their customer service.
Dear Sahira, Thank you for taking the time to share your stay experience at Sunway Resort Hotel. Please accept our sincere apologies for the experience that you have encountered with us. We always strive to provide the best service to our guests. On this occasion, we regret we did not meet your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure proper guidelines are in placed to prevent similar issues from occurring in the future. We truly hope that this experience will not keep you from staying with us again in future. We look forward to serving you again soon. Best Regards, Management of Sunway Resort Hotel