Swiss-Belhotel Borneo Samarinda
Swiss-Belhotel Borneo Samarinda
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Lobby
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Lobby Swiss-Belhotel Borneo Samarinda
Lobby
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Interior view Swiss-Belhotel Borneo Samarinda
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Very good
Location
7.9
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Very good
From 516 reviewsSee what guests said
7.3
/
10
Very good service
7.3
Recommended by 87% of guests
Value for money7.1
Location rating7.9
Nearest airportTemindung Airport (SRI)
Distance to airport2.2 km
  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Hot tub

  • Sauna

Room choices
Suite
Suite
...
  • Room size: 21 m²/226 ft²
  • River view
  • 1 king bed
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Executive
Executive
...
  • Room size: 24 m²/258 ft²
  • River view
  • 2 single beds or 1 double b...
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Superior Double Bed Room Only
Superior Double Bed Room Only
...
  • Room size: 24 m²/258 ft²
  • City view
  • 1 double bed
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Superior Queen
Superior Queen
...
  • Room size: 24 m²/258 ft²
  • City view
  • 2 single beds or 1 double b...
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Superior Twin
Superior Twin
...
  • Room size: 24 m²/258 ft²
  • City view
  • 2 single beds
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Superior Twin - Room only
Superior Twin - Room only
...
  • Room size: 24 m²/258 ft²
  • City view
  • 2 single beds
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Deluxe Twin
Deluxe Twin
...
  • Room size: 24 m²/258 ft²
  • River view
  • 1 queen bed
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Deluxe Queen
Deluxe Queen
...
  • Room size: 24 m²/258 ft²
  • River view
  • 1 queen bed
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Double Club Executive
Double Club Executive
...
  • Room size: 24 m²/258 ft²
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Executive Club Room
Executive Club Room
...
  • Shower
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More about Swiss-Belhotel Borneo Samarinda

More about Swiss-Belhotel Borneo Samarinda

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What they offer

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Property's guest policies

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Real reviews from real guests

Agoda Reviews (516)Booking.com Reviews (91)
7.3
/
10
Cleanliness7.3
Facilities7.2
Location7.9
Room comfort and quality7.3
Service7.3
Value for money7.1
Provided by verified guests of Agoda
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All guests (516)
All room types
Showing 428 verified guest comments
12345
10.0
Exceptional
Ivana from Indonesia
Family with teens
Superior Twin
Stayed 1 night in October 2018
Exceptional”
Nice hotel and you can see the mahakam river from the hotel.
Reviewed November 08, 2018
6.0
irwan from Indonesia
Solo traveler
Superior Twin
Stayed 1 night in October 2018
Its a Good Place to stay close to city thats make your travel more convinient”
Its a good place to stay close to city area so its will make your journey more easy and comfort, As a location that in heart of city its make everthing convinient
Reviewed October 14, 2018
Dear Bapak Irwan, Thank you for spending some time to write us review and rate us at Agoda. We are delighted to understand that you had exciting experience while staying with us, especially with our strategic location which located in the center of business district, culinary, even entertainment hub in Samarinda. We are looking forward to welcoming Bapak Irwan back to Swiss-Belhotel Borneo Samarinda! Sincerely Yours, General Manager
Responded October 24, 2018
Swiss-Belhotel Borneo Samarinda
7.6
Very good
rina from Indonesia
Family with young children
Superior Twin
Stayed 2 nights in October 2018
Great”
Great
Reviewed October 11, 2018
Dear Ibu Rina, Thank you for spending some time to write us review and rate us on Agoda. We are delighted to understand that you had pleasant experience when you stayed with us. We are looking forward to welcoming you back to Swiss-Belhotel Borneo Samarinda! SIncerely Yours, General Manager
Responded October 24, 2018
Swiss-Belhotel Borneo Samarinda
8.4
Excellent
Irwan from Indonesia
Business traveler
Stayed 2 nights in September 2018
Value for money”
On the heart of the city, spacious room, good view, various of breakfast.
Reviewed September 23, 2018
Dear Bapak Irwan, Thank you for choosing Swiss-Belhotel Borneo Samarinda as your preferred hotel in Samarinda. We are delighted to understand that you feel happy stayed with us, especially with our hotel strategic location in the center of business disctrict and entertainment hub of the city, spacious room, direst Mahakam River view, and our breakfast menu which served in our new restaurant which offer you brand new ambiance for a better dining experience. We are looking forward to welcoming Bapak Irwan back in the near future. Sincerely Yours, General Manager
Responded September 24, 2018
Swiss-Belhotel Borneo Samarinda
10.0
Exceptional
erly from Indonesia
Business traveler
Stayed 1 night in February 2018
Exceptional”
good location
Reviewed September 07, 2018
Dear Ibu Erly, Thank you for choosing Swiss-Belhotel Borneo Samarinda as your preferred hotel in Samarinda. We are delighted to understand that you are satisfied with our facilities and services, especially with our strategic location which located in the center of business hub and entertainment center. We are looking forward to welcoming you back with us anytime soon in the near future. Sincerely Yours, General Manager
Responded September 17, 2018
Swiss-Belhotel Borneo Samarinda
8.8
Excellent
RATNAYATI from Indonesia
Family with young children
Executive
Stayed 2 nights in August 2018
Saya suka viewnya...pelayanannya bagus dan ramah.”
Kalau bisa makanan breakfast lebih berfariasi😊😊😊😊😊
Reviewed August 20, 2018
Dear Ibu Ratnayati, Kami ingin berterimakasih telah memilih Swiss-Belhotel Borneo Samarinda sebagai hotel pilihan Anda saat berkunjung ke Kota Samarinda, dan kami juga ingin berterimakasih telah meluangkan waktu untuk memberikan review di Agoda. Kami senang memahami bahwa Anda menyukai pemandangan yang kami tawarkan melalui jendela kamar Anda langsung menuju kepada pemandangan Sungai Mahakam. Suatu kebanggaan bagi kami dapat melayani dan membantu untuk memenuhi kebutuhan Ibu saat tinggal bersama kami. Terimakasih atas saran Ibu Ratnayati perihal variasi makanan sarapan pagi, akan kami tinjau kembali dan tingkatkan lagi. Kami tunggu kedatangan Ibu Ratnayati kembali untuk tinggal bersama kami kedepannya. Salam Hangat, General Manager
Responded August 23, 2018
Swiss-Belhotel Borneo Samarinda
8.4
Excellent
Subhan from Indonesia
Family with teens
Superior Twin
Stayed 4 nights in December 2017
Nice place to stay”
excelent
Reviewed August 05, 2018
Dear Bapak Subhan, Thank you for choosing Swiss-Belhotel Borneo Samarinda as your preferred International hotel in Samarinda. We are happy to understand that you feel comfortable and pleased with our facilities and services. We are looking forward to welcoming you back anytime soon in the near future. Warmest Regards, General Manager
Responded August 07, 2018
Swiss-Belhotel Borneo Samarinda
10.0
Exceptional
Budhi from Indonesia
Family with young children
Superior Queen
Stayed 3 nights in July 2017
Nice location. Always stay at this hotel.”
been to Samarinda many times and as I used to stay there, this hotel location is superb and thats all that matters to us.
Reviewed July 05, 2018
Dear Bapak Budhi, We would like to thank you for choosing Swiss-Belhotel Borneo Samarinda as your preferred hotel in Samarinda. Its an honour for us to having you come back and stay with us. We are delighted to understand that you love our hotel location which located in the center of business district and entertainment hub, also we have direct access to mall next door. We are looking forward to welcoming Bapak Budhi again in the near future. Warmest Regards, General Manager
Responded July 09, 2018
Swiss-Belhotel Borneo Samarinda
9.6
Exceptional
isn from Australia
Couple
Superior Twin
Stayed 2 nights in May 2018
Excellent value at this point. ”
It’s a little unusual for me to see rooms with single beds but they were still comfortable. I haven’t traveled extensively in Asia so it may be common and I wouldn’t know. Where else in the world can you get this standard for the same price? Very happy.
Reviewed May 30, 2018
Dear Mr. Isn, We would like to thank you for choosing Swiss-Belhotel Borneo Samarinda as your preferred second home away from home when you come to Samarinda City. We are delighted to understand that you feel comfortable and very happy with our facilities and services. We are looking forward to having you back and stay with us in the near future. Warmest Regards, General Manager
Responded June 12, 2018
Swiss-Belhotel Borneo Samarinda
8.0
Excellent
SUARDI from Indonesia
Business traveler
Superior Queen
Stayed 2 nights in October 2017
Good”
Good
Reviewed April 16, 2018
Dear Bapak Suardi, Thank you for choosing Swiss-Belhotel Borneo Samarinda as your preferred second home in Samarinda. We are delighted to understand that you feel happy with our facilities and services. Looking forward to having you back with us in the near future. Warmest Regards, General Manager
Responded April 26, 2018
Swiss-Belhotel Borneo Samarinda
8.4
Excellent
Philip from Indonesia
Family with young children
Suite
Stayed 12 nights in December 2017
Excellent”
Hotel was fine, location, amentities, staff were great.......for me the only issue was very poor WiFi.....
Reviewed January 07, 2018
Dear Mr. Philip, We would like to thank you for choosing Swiss-Belhotel Borneo Samarinda as your preferred hotel while visiting Samarinca. It is a pleasure for us to understand you enjoyed our services. We shall note on your comment about our Wi-Fi connection in order to doing better. We are looking forward to welcoming you back at Swiss-Belhotel Borneo Samarinda. Warmest Regards, The Management
Responded January 08, 2018
Swiss-Belhotel Borneo Samarinda
4.4
Gin from Malaysia
Business traveler
Deluxe Queen
Stayed 3 nights in November 2017
There are other better option in Samarinda”
Poor internet receiption, saw croacroach in room
Reviewed December 02, 2017
Dear Mr. Gin, First, we would like to thank you for choosing Swiss-Belhotel Borneo Samarinda as your preferred hotel while visiting Samarinda. We apologise for poor internet connection you were having during your stay, this shall be noted to ensure your facilities all well provided by the hotel. The same goes with cocroach issue, it is not tolerable in cleanliness aspect and we will take prompt action about this. Please accept our apologies and we hope this won't stop you from coming back to see how we improve to meet your expectation. We are looking forward to welcoming you soon in the near future. Warmest Regards, Tata Gandasasmita General Manager
Responded December 15, 2017
Swiss-Belhotel Borneo Samarinda
2.4
jerry from Indonesia
Family with young children
Executive
Stayed 2 nights in September 2017
Poor services”
Hotel management not delivered the promise. I was order through agoda for executive class with large bed, unfortunetaly they just give a double one without tried to give a solution. Check in/check out time were so long and bored. Room facilities quit classic (Old stuff).
Reviewed September 18, 2017
Dear Mr. Jerry, First, we would like to thank you for coming back to Swiss-Belhotel Borneo Samarinda. Please accept our deep apologies for the continuous inconvenience experience you had. If we were putting ourselves on your shoes we might feel the same. Please give us another chance to rectify your dissatisfaction on your next visit. We are going to clarify the issue and make more improvements.We are ensuring you to having a very good take care on your stay with us. Again, please accept our deepest apologies on this issue. We are hoping for your coming back to Swiss-Belhotel Borneo Samarinda in the near future. Have a great day Warmest Regards, Public Relations Executive
Responded September 25, 2017
Swiss-Belhotel Borneo Samarinda
6.4
Good
Nicholas from New Zealand
Family with young children
Deluxe Queen
Stayed 2 nights in April 2017
Still needs a little work”
Has a pool but was dirty. Staff on front desk seemed a little disorganised. I asked for two adjoining rooms was told yes but ended up two separate rooms. Still good service and location. Rooms need updating a bit. Broken tiles on the floor and dirty shower.
Reviewed April 26, 2017
Dear Mr. Nicholas, First, we would like to thank you for choosing Swiss-Belhotel Borneo Samarinda as your preferred hotel while visiting Samarinda. We appreciate for your time to share your stay experience with us. We are pleased to hear our service meets your expectation. Please accept our apologise for the inconvenience due to the miscommunication on having your requested room. There are also some problems we need to take action on especially about the cleanliness. We are currently doing renovation for our rooms, we ensure you a better stay experience on your next visit. We are looking forward to welcoming you back to Swiss-Belhotel Borneo Samarinda in the near future. Warm Regards, Public Relations Executive
Responded July 18, 2017
Swiss-Belhotel Borneo Samarinda
10.0
Exceptional
Ibrahim from Maldives
Business traveler
Superior Twin
Stayed 1 night in April 2017
Good location”
Convenient hotel.
Reviewed April 24, 2017
Dear Mr. Ibrahim, We would like to thank you for choosing Swiss-Belhotel Borneo Samarinda as your preferred hotel while visiting Samarinda, East Kalimantan. We appreciate for your time to let us know that you felt comfortable while staying with us. It is a pleasure to having you back at Swiss-Belhotel Borneo Samarinda. Warm Regards, Public Relations Executive
Responded July 18, 2017
Swiss-Belhotel Borneo Samarinda
10.0
Exceptional
James from Indonesia
Business traveler
Superior Queen
Stayed 3 nights in April 2017
Great Location and Complete Facilities”
This hotel is connected with Samarinda Central Plaza and have swimming pool and fitness center. The room is quite big and the place is not too noisy..
Reviewed April 07, 2017
Dear Mr. James, We would like to thank you for choosing Swiss-Belhotel Borneo Samarinda as your second home away from home while visiting Samarinda. We appreciate for your time to write us a review and let us know your stay experience. Yes, our hotel has direct access to Samarinda Central Plaza (Shopping mall). We also offer facilities such as fitness center, swimming pool, and also SPA treatments. You shall try our SPA massage or treatment on your next visit, we have good massage with affordable price as well. We are looking forward to welcoming you back to Swiss-Belhotel Borneo Samarinda. Warm Regards, Public Relations Executive
Responded July 18, 2017
Swiss-Belhotel Borneo Samarinda
8.0
Excellent
susanti from Indonesia
Business traveler
Superior Queen
Stayed 1 night in October 2016
Nice”
Nice stay.
Reviewed April 04, 2017
Dear Mrs. Susanti, We would like tot hank you for choosing Swiss-Belhtoel Borneo Samarinda as your preferred hotel while visiting Samarinda. We are pleased to hear that you had a pleasant stay in our Superior room. We recommend you on the next visit to stay in Executive room with better facilities, free mini-bar, and free afternoon tea. The Executive Room also have a better river view from 11th or 12th floor, especially for the sunset view. We are looking forward to having you back with us. Warm Regards, Public Relations Executive
Responded July 18, 2017
Swiss-Belhotel Borneo Samarinda
7.2
Very good
MUHAMMAD from Malaysia
Business traveler
Superior Queen
Stayed 1 night in March 2017
Great location”
1] Very good location in city center, near shopping malls, night clubs, morning markets. 2] Room is a bit old but clean and tidy. Still sufficiently comforting.
Reviewed April 03, 2017
Dear Mr. Muhammad, First, we would like to thank you for choosing Swiss-Belhotel Borneo Samarinda as your second home away from home while visiting Samarinda. We appreciate for your time to write us a review and let us know your stay experience. We are pleased to hear that you feel convenient with our hotel location which is in the center of entertainment hub and next to shopping mall which offers you many kinds of entertainment while spending time in this city. We are doing renovation for our rooms at the moment, we proudly to inform you that our new rooms shall released soon. Please come and experience our brand new rooms on your next visit. We are looking forward to welcoming you back at Swiss-Belhotel Borneo Samarinda in the near future, Mr. Muhammad. Warm Regards, Public Relations Executive
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Swiss-Belhotel Borneo Samarinda
5.6
Bintoro from Indonesia
Business traveler
Stayed 1 night in February 2017
The Lightning of the room and bathroom is dark, bathroom is smelly, location is good, friendly staff”
easy access to mall....nothing stood out in this hotel
Reviewed March 02, 2017
Dear Mr. Bintoro, First, we would like to thank you for choosing Swiss-Belhotel Borneo Samarinda as your preferred second home away from home while visiting Samarinda. We appreciate for your time to write us a review and let us know your stay experience. We are delighted to hear that you are satisfied with our service. We are currently is doing renovation for our rooms, which have a brand new style furniture, interior, and better lighting in the room and bathroom. We shall offer you a new face of Swiss-Belhotel Borneo Samarinda with better facilities and services soon. We are looking forward to welcoming you back, Mr. Bintoro. Warm Regards, Public Relations Executive
Responded July 18, 2017
Swiss-Belhotel Borneo Samarinda
6.8
Good
Lawrence from Singapore
Business traveler
Deluxe Queen
Stayed 1 night in January 2017
Average Hotel but value for money and good service”
It is a bit run down and the room is not really clean. When I first turn on the air conditioning, it emit a very funny smell which quickly spread to the room. Left the room for dinner and when back after two hours, the smell have dissipated. Asked for a adaptor and the staff turns up with two for me to choose. Extremely nice of them. Breakfast spread was good for me. Checking out as a bit of a problem due to language issue. They understand English but they have a hard time explaining to me. After much distress on both sides, we managed to resolve the issue.
Reviewed January 07, 2017
Dear Sir/Madam Lawrence, First, we would like to thank you for choosing Swiss-Belhotel Borneo Samarinda as your preferred hotel while visiting Samarinda, East Kalimantan.We are pleased to hear that our service was good and you liked our breakfast. Please accept our apologies for your inconvenience experience while entering the room. Your feedback is a firm introspection we shall take action right before we offer you the room in the future. However we are renovating some of our rooms at the moment and shall released soon, which have new facilities and better comfortness for your next stay. We also shall do more training regarding this communication issue, we hope these experience will not stop you from coming back to our hotel. We will show you the improvement on your next visit. We are looking forward to welcoming you back at Swiss-Belhotel Borneo Samarinda. Warm Regards, Public Relations Executive
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Swiss-Belhotel Borneo Samarinda
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