The Bell Pool Villa Resort Phuket
The Bell Pool Villa Resort Phuket
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"Every thing is great."

GWEE

29 April 2018

Honeymoon Villa - Pool The Bell Pool Villa Resort Phuket
Honeymoon Villa - Pool
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Lobby The Bell Pool Villa Resort Phuket
Lobby
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Pool The Bell Pool Villa Resort Phuket
Pool
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Pool The Bell Pool Villa Resort Phuket
Pool
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Very good
Location
7.0
See all 38 photos The Bell Pool Villa Resort Phuket
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The Bell Pool Villa Resort Phuket

Very good location
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Excellent
From 285 reviewsSee what guests said
8.3
Recommended by 83% of guests
Value for money8.4
Distance to city center2 km
Location rating7.0
Nearest airportPhuket International Airport (HKT)
Distance to airport17.6 km
Has restaurantYes
  • Airport transfer

  • Free Wi-Fi in all rooms

  • Currency exchange

  • Air conditioning

Room choices
9.0
Excellent
Room comfort & quality
Family Pool Villa
Family Pool Villa
...
  • Mountain view
  • 380 m²/4090 ft²
  • 1 double bed and 1 king bed...
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3 Bedroom Deluxe Pool Villa
3 Bedroom Deluxe Pool Villa
...
  • Mountain view
  • 430 m²/4628 ft²
  • 2 double beds and 1 king be...
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Presidential Suite
Presidential Suite
...
  • Mountain view
  • 500 m²/5382 ft²
  • 2 double beds and 2 king be...
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Honeymoon Villa
Honeymoon Villa
...
  • Mountain view
  • 330 m²/3552 ft²
  • 1 king bed
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LUXURY PRIVATE POOL VILLA (3BR)
LUXURY PRIVATE POOL VILLA (3BR)
...
  • Non-smoking
  • Shower and bathtub
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FAMILY PRIVATE POOL VILLA (2BR)
FAMILY PRIVATE POOL VILLA (2BR)
...
  • Non-smoking
  • Shower and bathtub
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Deluxe Villa
Deluxe Villa
...
  • Shower and bathtub
  • Balcony/terrace
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Villa, 4 Bedrooms, Private Pool
Villa, 4 Bedrooms, Private Pool
...
  • Shower and bathtub
  • Balcony/terrace
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Luxury 3 Bedroom Pool Villa
Luxury 3 Bedroom Pool Villa
...
  • Non-smoking
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Family Private Pool Villa 2BR
Family Private Pool Villa 2BR
...
  • Kitchenette
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More about The Bell Pool Villa Resort Phuket

More about The Bell Pool Villa Resort Phuket

"Recommend this place to our friends and there also happy."

Reviewed 13 January 2017

Rene from Switzerland

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Couple

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What to eat nearby

Thai cuisine
Thai cuisine
Alex and Luna
4.2 km Thai
Sangswan Resort and Restaurant
7.2 km Thai
Ruean Thai
8.5 km Thai
Asian cuisine
Asian cuisine
Monkey House Restaurant
810 m Asian, European, Japanese
Oriental Spoon
3.4 km Asian, Gluten Free, Seafood
Blue Siam
3.6 km Asian, Seafood, Thai

What they offer

"The hotel staff were amazing."

Lausanne K. from Singapore

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Family with young children
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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Real reviews from real guests

Agoda Reviews (285)Booking.com Reviews (139)
8.3
Cleanliness8.8
Facilities8.0
Location7.0
Room comfort and quality9.0
Service8.7
Value for money8.4
Provided by verified guests of Agoda
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Family Pool Villa
Honeymoon Villa
3 Bedroom Deluxe Pool Villa
Presidential Suite
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Showing 254 verified guest comments
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10.0
Exceptional
SUEN from Hong Kong
Family with young children
Family Pool Villa
Stayed 1 night in May 2018
Private Villa was nice”
BBQ was really good
Reviewed September 11, 2018
Dear Guest, Thank you for taking the time to leave this review! We appreciate your feedback!
Responded September 12, 2018
The Bell Pool Villa Resort Phuket
8.0
Excellent
Ka from Hong Kong
Family with young children
Villa, 4 Bedrooms, Private Pool
Stayed 3 nights in July 2018
Nice pool, maintenance is not very good”
I stayed in a 4 bedroom villa, the pool is nice, kids love it, the room is spacious. A big samsung tv in the living room, but no TV in individual bedroom. Shower tape is broken, toilet cover is broken, curtain is dirty. Maintenance can be improved.
Reviewed August 02, 2018
Dear Ka, thank you for your review here. We are happy to hear you had a good time in our resort. With regards to your comments, we welcome feedback and will have our team do the necessary improvements if we've overlooked this during our regular checks. We hope to welcome you back in the near future. Kind regards, Daniel
Responded August 03, 2018
The Bell Pool Villa Resort Phuket
8.0
Excellent
LIM from Singapore
Family with young children
3 Bedroom Deluxe Pool Villa
Stayed 3 nights in June 2018
Great space with friendly service”
It’s a short drive about 15 mins to Patong beach and 5 mins drive to Kamala Beach. Good room size and good breakfast spread. My kids and friends enjoyed our time at the Villa! The only hindsight is that there are many mosquitoes so best to bring some mosquito patches for the kids. Otherwise we are good and happy with the stay.
Reviewed June 14, 2018
Dear Lim, Thank you for taking the time to leave a review here, we appreciate the feedback and are happy to hear you had a good time with us. Did you find the special anti-mosquito wristbands we have in the villa? They are very suitable for kids as they don't contain any toxins and last for a week. Maybe you can try them next time you stay with us. Looking forward to welcoming you back in the near future. Kind regards, Daniel
Responded June 20, 2018
The Bell Pool Villa Resort Phuket
8.0
Excellent
GWEE from Singapore
Couple
Honeymoon Villa
Stayed 3 nights in April 2018
awesome villa”
huge villa with private pool. privacy. Very nice plants in the villa. appreciate how they planted the trees to provide shade for the pool. Love the pavilion area for sun tanning. every thing is great. quiet. is like living with nature. Loved how I was greeted by different birds singing in the morning. villa is located inside kamala hilltop but free shuttle provided. recommended for couples & people who prefer quiet surrounding.
Reviewed April 29, 2018
Dear Gwee, Thank you for taking the time to leave this review! We are happy, that you enjoyed the garden and shade provided by our little jungle around the villa. We are looking forward to welcoming you back in the future! Kind regards, Matthias Maraczi Assistant Director of Sales & Marketing
Responded May 17, 2018
The Bell Pool Villa Resort Phuket
8.0
Excellent
Sun
Family with young children
3 Bedroom Deluxe Pool Villa
Stayed 3 nights in December 2017
Great Facilities for relax ”
First family field trip to the oversea. Everything was great but the location is a bit far from the beach area. My kids loved to stay at the resort, and the pool is big enough to swim with 7 yrs old girl. If the room rate is a bit less than I love to go back next year.
Reviewed January 02, 2018
Dear guest, Thank you for your review here and that you loved the villa. Indeed our pools are very big and can be used for swimming laps. Great to hear your kids loved it too... We also hope we can welcome you back again to The Bell next time. Best regards, Daniel - Resort Manager
Responded February 21, 2018
The Bell Pool Villa Resort Phuket
2.4
Cherry from United Kingdom
Family with teens
3 Bedroom Deluxe Pool Villa
Stayed 5 nights in December 2017
unvaluable of the price, not really clean, air-condition not working everyday, and wrong order daily”
it is really disappointed of this hotel, when i book this hotel i chose 6 adults & 2 children’s, after i finished whole booking and got the voucher, shown me 6 adults only, i sent the message to hotel through agoda and confirm that is for 6 adults & 2 children, they confirmed if i requested additional bed may need charge only, when i arrived hotel, the reception push to charge me 2 extra bed, finally i have to pay if not i cannot check in, the air-conditioner is not working everyday, and provide us the wrong breakfast everyday, the toilet not clean daily, really really disappointed about this hotel. i have the evidence to confirm what i ask about the no. of person if needed
Reviewed January 02, 2018
Dear Guest, The extra person prices are clearly displayed on every profile we have online. Your issue is a direct result of the Agoda's system disregarding your input upon making the booking. We understand, that this made you upset and apparently turned your entire stay sour but claiming false problem with our property in this review is really not the way to get back at them. Should you wish to discuss this matter further, please reach out to me personally. Kind regards, Matthias Maraczi Sales & Marketing Manager
Responded January 09, 2018
The Bell Pool Villa Resort Phuket
4.8
Chloe from Singapore
Family with young children
Family Pool Villa
Stayed 5 nights in October 2017
Surprisingly disappointing. Definitely First and Last Stay.”
Check in and out was smooth. But things started to go downhill. They got our breakfast order wrong. TWICE. Housekeeping was strictly "minimum cleaning only". We stayed in a 2 bedroom pool villa. A cleaning crew of 6 came and left less than 10mins later. Efficient? DEFINITELY NOT. Faulty light in bathroom went unchanged despite them "cleaning it". Tables were wiped on selected areas only. Toiletries not replenished. We were a party of 4 but received towels for 3. One housekeeper's sole duty was to wash the dishes but we found stains after. Floor was swept on selected areas. Bathtub was not cleaned. The list is quite long and we've already checked so hardly worth mentioning so much into detail. The saving grace was the shuttle service. They are ok to take us to nearby places and driver was nice to ask us to call for return shuttle. But I will not recommend this hotel. More bad service than good was extended to us.
Reviewed November 07, 2017
Dear Chloe, Such a shame that we have to read about your complaints here and that you did not give us the opportunity to correct the mistakes you think we've made. We pride ourselves of having high standards in service and do our utmost to uphold them. Our managers are available at all times and we would have appreciated your feedback and turned things around. It is a shame as you feel we didn't do our job, and we feel that we lost a valued customer. I would recommend you to speak to manager next time you stay in a hotel and are not happy as 'we hoteliers in the service industry' only want you to be happy and have a great stay. Best regards
Responded November 10, 2017
The Bell Pool Villa Resort Phuket
8.8
Excellent
Wing from Hong Kong
Family with young children
3 Bedroom Deluxe Pool Villa
Stayed 2 nights in October 2017
Fantastic stay but something need to be improved”
We stayed in a 3-bedroom pool villa. The living room and swimming pool is big and comfortable. The butlers deliver the breakfast to our villa every morning. However, the air conditioner was broken in our room but they did not sent anybody to fix it. It was lucky that there is fan in the room, otherwise we could not sleep well. More, we ordered meal in our room. The dishes are delicious but no one clean up the utensils afterwards. As the utensils are limited, we need to clean ourselves. We recommend the hotel can clean up the utensils or provide more if we order hotel's meal. Overall, it was a great expensive and everyone of us enjoyed to stay here very much.
Reviewed October 28, 2017
Dear Wing, Thank you for your review and kind words here. We are glad that you enjoyed your stay with us and hope you will return again in the near future. Your comments about the utensils have been noted, and we will evaluate our current process and make changes if needed - thank you for that. Best regards, Daniel - Resort Manager
Responded November 10, 2017
The Bell Pool Villa Resort Phuket
9.2
Exceptional
Rene from Switzerland
Couple
Honeymoon Villa
Stayed 6 nights in April 2017
The best value for money”
Nothing to say more... we stayed here many times already... we love it. Yes - will be back Yes - will always recommend
Reviewed October 18, 2017
Dear Rene, Always a pleasure to have you back. We are looking forward to welcome you back 'home' next time. Best regards, Daniel
Responded October 24, 2017
The Bell Pool Villa Resort Phuket
9.2
Exceptional
Ron from Australia
Group
Family Pool Villa
Stayed 4 nights in September 2017
Fantastic venue for relaxation.”
This Resort is the ideal place to take you4 family for relaxation, especially if you enjoy swimming and or relaxing by the pool. The service is 1st Class.
Reviewed October 05, 2017
Dear Ron, Many thanks for your review here and your kind words. We are very pleased that you and your family had a great stay with us and enjoyed the swimming and relaxing by the pool. Thank you also for pointing out the service, I will happily pass your comments on to the team. We are hoping to have the pleasure of welcoming you back to the resort in the near future. Best regards, Daniel - Resort Manager
Responded October 06, 2017
The Bell Pool Villa Resort Phuket
9.6
Exceptional
Lausanne from Singapore
Family with young children
3 Bedroom Deluxe Pool Villa
Stayed 3 nights in July 2017
Amazing service! ”
The hotel staff were amazing. Constantly wearing a smile and being very helpful in any areas possible. Was pleasantly surprised when we came back from lunch on our first day to see a temporary pool fence set up without us asking, pure initiative from their end. This proved to be so useful as it put us at such an ease of mind. Every time we rang the front office for things we needed, it was promptly answered. Will definitely recommend this hotel!
Reviewed July 17, 2017
Dear Lausanne, Many thanks for your review here and for complimenting our team. It is great to read that they have provided you with 'amazing service'. Thank you for recommending our resort to others. Again, congratulations on the engagement and we hope that we will have the pleasure of welcoming you again soon as well. Best regards, Daniel
Responded July 19, 2017
The Bell Pool Villa Resort Phuket
8.0
Excellent
Rene from Switzerland
Couple
Honeymoon Villa
Stayed 2 nights in March 2017
Great place for great price”
Abit outside of the crowed but therefore very relaxing. Best value for money. We been back here for almost 10 times even we tried other places but here we are most happy
Reviewed June 17, 2017
As always, thank you for your review here. We are pleased to hear that you had a good stay and hope to welcome you back in the near future. Best regards from your Bell team.
Responded June 19, 2017
The Bell Pool Villa Resort Phuket
6.8
Good
diem from Vietnam
Group
Family Pool Villa
Stayed 3 nights in May 2017
Booking problem”
As i had booked a Family type villa with 2 bedrooms via Agoda but when i came, the staff told me that i booked 2 seperate villa with one bedroom. I did not know if this is Agoda's mistake or the Bell (while the Booking voucher show the type i booked is the family type). Then the staff settled us to a three bedroom villa but they only opened 2 rooms. I felt some kind of disrespectful to us at this time. Then i asked them the price of the new one in order to know if it is equal to the one that i paid via Agoda but they would'nt tell me. They said that it was my duty to contact to Agoda directly, not theirs. Whose fault was that, i wondered. Now i still do not know about the price yet. Such a bad experience and really a dissapointment with the way the staff performed here.
Reviewed May 31, 2017
Dear Diem, Thank you for your review here. Since you did not email us directly with your complaint, allow me to respond to you here. After thorough investigation, and confirmed with Agoda, you had indeed booked 2 villa's. (this also shows on your confirmation) The type of villa is indeed family type (all our villa's are minimum 3 BR villa, and we open the amount of bedrooms, based on the res.). We cannot disclose the price Agoda pays for the villa's as per contract, this is the reason why you had such a good deal. When you book with Agoda, you make a contract with them and they make a contract with us. This means that if there is any issue regarding booking or payment, we can only deal with the contracted party. In your case, you chose to change from 2 x 1BR villa, to a 1x 2BR villa to be with your family. We have changed this free of charge and with pleasure. Any other disagreement regarding price you would indeed need to take up with Agoda, as they are the company you booked with.
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The Bell Pool Villa Resort Phuket
9.6
Exceptional
Sophia from United Kingdom
Family with teens
Family Pool Villa
Stayed 8 nights in April 2017
Great Family Choice”
My family (2 adults two kids aged 10 and 9) thoroughly enjoyed our stay at Bell Pool Villa Resort. The accommodation was spacious; our villa had two bedrooms, two bathrooms, living area and kitchen/dining space, a fabulous pool and areas to relax outside. Every morning we had breakfast delivered to us, which we ate by the pool. The private pool was a key feature and the reason we chose the Bell Pool Villa Resort over other hotels. We don't like sharing our pool space or fighting for sun beds! The pool is a welcome refreshment after a hot day exploring Phuket and the kids spent most of the holiday in it! The staff are friendly and helpful. The resort is about 500m from local shops but at least 1km from Kamala beach. They run a shuttle service to the beach, but I would recommend you get a car. We found Kamala a great base to explore the island.
Reviewed April 12, 2017
Dear S, Thank you for your kind review here, it is great to read that you and your family had an enjoyable stay here at The Bell. Thank you for pointing out our spacious villa's with of course the private pool as unique selling point. Thank you also for complimenting our staff and their friendliness, it will be my pleasure to pass on your comments. The shuttle runs all day indeed and I agree with you that renting a car is useful if you want to explore bigger parts of the island. Once again, thank you for your comments here and looking forward to welcoming you back in the near future. Best regards, Daniel - Resort Manager
Responded April 20, 2017
The Bell Pool Villa Resort Phuket
7.6
Very good
Yuen from Malaysia
Couple
Honeymoon Villa
Stayed 1 night in June 2015
Nice place to relax”
The resort is clean environment : cozy & relax Given me fantastic Memory But it is far from shops by walking
Reviewed March 08, 2017
Dear Yuen Ping, Many thanks for your review here and I'm happy that you had a good time here at the resort. Great that you got make good memories. It is true that we are not located on the beach, by the shops, but we see that as a strength, as most of our guests come here for peace and relaxation in our private pool villa's. The shops can be reached by complimentary bicycles we provide, or by the complimentary beach shuttle, in just a few minutes. Looking forward to welcoming you again sometime in the near future. Regards, Daniel - Resort Manager
Responded March 14, 2017
The Bell Pool Villa Resort Phuket
10.0
Exceptional
Justin from United States
Couple
Honeymoon Villa
Stayed 1 night in February 2017
Not enough time here!”
We stayed our last night in Thailand at The Bell. We were very sad that we didn't have more time at this lovely villa. Staff members are so helpful and accommodating. They went above and beyond with their service. one of the nicest places we've been.
Reviewed February 13, 2017
Dear Justin, Thank you for your kind review here. It's good to hear that our staff members were helpful and went above and beyond. Good to read also that this was one of the nicest places you've visited, and I hope we will have the pleasure of welcoming you again soon. Regards, Daniel - Resort Manager
Responded March 14, 2017
The Bell Pool Villa Resort Phuket
7.6
Very good
Rene from Switzerland
Couple
Honeymoon Villa
Stayed 1 night in January 2017
Fantastic value for money”
We stayed here more then 10 times. They keep all in good shape. Also recommend this place to our friends and there also happy. Quiet place abit outside of the busy village. Rent a bike or car to go around. To Kamala u can use the free hotel shuttle. We always using taxi... discuss good price at beginning and always booking the same driver. So we are happy and the taxi driver happy. U can not find better place for ur money then The Bell.
Reviewed January 13, 2017
Dear Rene, Thank you for your review here, and it is always a pleasure when our guests keep coming back here. I'm surprised you only gave us a 7.6 looking at the positive comments in your review. Maybe next time we can do even better to deserve a higher score. Looking forward to welcoming you again in the near future. Regards, Daniel - Resort Manager
Responded April 07, 2017
The Bell Pool Villa Resort Phuket
9.6
Exceptional
aymeric from Hong Kong
Group
3 Bedroom Deluxe Pool Villa
Stayed 2 nights in December 2016
High service level”
Staff was very kind and service very high quality, very good breakfast
Reviewed January 03, 2017
Dear Martin, Many thanks for your nice review here. Short and to the point is what we also like. Hope to welcome you again sometime soon. Regards, Daniel
Responded March 14, 2017
The Bell Pool Villa Resort Phuket
9.6
Exceptional
prasant from India
Couple
Family Pool Villa
Stayed 2 nights in December 2016
Perfect for honeymoon couple”
very nice rooms n clean will all amenities..must go
Reviewed December 23, 2016
Dear Prasant, Thank you for your review. It's good to here that you recommend our resort to other guests and we are hoping to have the pleasure of welcoming you back in the near future. Regards, Daniel - Resort Manager
Responded March 14, 2017
The Bell Pool Villa Resort Phuket
6.0
Ben from Malaysia
Business traveler
Presidential Suite
Stayed 3 nights in December 2016
Pleasant villa for those travelling in big group”
Pleasant stay with fabulous breakfast. Staff were helpful and friendly.
Reviewed December 14, 2016
Dear Ben, Many thanks for your review here, although I don't understand the score of 6.0, as there is no improvement points in your review of us. Maybe next time you will give us a better score ? Looking forward to welcoming you back here. Regards, Daniel - Resort Manager
Responded March 14, 2017
The Bell Pool Villa Resort Phuket
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