The Grand Renai

The Grand Renai

Jalan Sultan Yahya Petra, Kota Bharu City Centre, Kota Bharu, Malaysia, 15150
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Deluxe Room King - Bed The Grand Renai
Deluxe Room King - Bed
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    Lobby The Grand Renai
    Swimming pool [outdoor] The Grand Renai
    Fitness center The Grand Renai
    Deluxe Room King - Bed The Grand Renai
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     The Grand Renai

    Guest reviews

    8.0
    Excellent
    /10
    (1229 reviews)See what guests said
    8.2
    Excellent service
    Recommended by 92% of guests

    Property highlights

    • Airport transfer

    • Free Wi-Fi in all rooms!

    • Currency exchange

    • Sauna

    Don't miss out!3 travelers have booked today.
    Excellent
    Location
    8.0
    See map
    Excellent location
    Value for money7.9
    Distance to city center3 KM
    Location rating8.0
    Nearest airportKota Bharu Airport (KBR) - Malaysia
    Distance to airport7.9 km
    Select your room
    8.1
    Excellent
    Room comfort & quality
    Club Deluxe King Bed
    Club Deluxe King Bed
    ...
    • Room size: 32 m²/344 ft²
    • City view
    • 1 king bed
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    Deluxe Room King
    Deluxe Room King
    ...
    • Room size: 32 m²/344 ft²
    • City view
    • 1 king bed
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    Junior Suite
    Junior Suite
    ...
    • Room size: 60 m²/646 ft²
    • City view
    • 1 king bed
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    Club Deluxe Twin
    Club Deluxe Twin
    ...
    • Room size: 32 m²/344 ft²
    • City view
    • 2 single beds
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    Suite
    Suite
    ...
    • Room size: 60 m²/646 ft²
    • City view
    • 1 king bed
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    Deluxe Room Twin
    Deluxe Room Twin
    ...
    • Room size: 32 m²/344 ft²
    • City view
    • 2 single beds
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    Deluxe Premier King
    Deluxe Premier King
    ...
    • Room size: 40 m²/431 ft²
    • City view
    • 1 king bed
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    Club Junior Suite Concierge level Junior Suite 1 King
    Club Junior Suite Concierge level Junior Suite 1 King
    ...
    • Non-smoking
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    Presidential Suite Concierge level 1 King City view
    Presidential Suite Concierge level 1 King City view
    ...
    • Non-smoking
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    Deluxe Triple
    Deluxe Triple
    ...
    • Non-smoking
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    More about The Grand Renai

    More about The Grand Renai

    An overview

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    What they offer

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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Announcements

    From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.

    Real reviews from real guests

    Agoda Reviews (1229)Booking.com Reviews (715)
    8.0
    /
    10
    Cleanliness8.1
    Facilities7.9
    Location8.0
    Room comfort and quality8.1
    Service8.2
    Value for money7.9
    Provided by verified guests of Agoda
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    All guests (1229)
    All room types

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    Showing 644 verified guest comments
    12345
    10.0
    Exceptional
    Putri from Malaysia
    Couple
    Deluxe Room King
    Stayed 1 night in February 2019
    The BEST and MOST COMFORTABLE Hotel in Kota Bharu !!!”
    I juz love the ambience. The bed. And they got the best PILLOWS and will make you wanna stay in bed all day! The food was ok. The live band was entertaining. All the staffs were so helpful and informative! I will never stay at any other hotel if i come to Kota Bharu!
    Reviewed February 12, 2019
    8.0
    Excellent
    Ein from Malaysia
    Couple
    Deluxe Room King
    Stayed 3 nights in May 2018
    A bit old”
    Suggest for refurbish, otherwise service is good, room a bit old. Food is tasty.
    Reviewed February 16, 2019
    10.0
    Exceptional
    ismail from Malaysia
    Couple
    Deluxe Room Twin
    Stayed 2 nights in February 2019
    Good hotel nice food nice room friendly staff near town very clean next time l will stay there again”
    I will recommend to all my friends to stay this hotel good also for family
    Reviewed February 09, 2019
    8.4
    Excellent
    eric from Malaysia
    Couple
    Deluxe Premier King
    Stayed 2 nights in October 2018
    Great Location , helpful staff”
    Location is great , Staff service is excellent . Parking is not really good , dark and dirty parking share with beside condo and shopping mall . Connected to Billion shopping mall , u can finish the mall within 5 min because is too small . Room is big and clean , pillow is too small , toilet is small too . Gym is the best , clean and big . but sauna and jacuzzi is very dated . i had wait 20 min but the steam room is still not working . Breakfast is worst , nothing to eat . i stayed here for 2 night . but only eat the breakfast at 1st morning . u can get alot of great food at kota bharu town . Rooms and lift need to renovate
    Reviewed October 13, 2018
    10.0
    Exceptional
    basirun from Malaysia
    Couple
    Deluxe Room Twin
    Stayed 3 nights in August 2018
    Exceptional”
    the 1st booking i made was deluxe twin but suddenly i had to check in 1 day early so i booked another room, deluxe king. when i checked in, i asked if it possible for us to remain in the same room and they let us. Room was spacious, the bed & pillow was so soft. The gym also big with various equipments, excellent. The staffs was really friendly and accommodating. Will definitely stay here again in the future. LOVE!!
    Reviewed September 18, 2018
    7.6
    Very good
    KHIM from Malaysia
    Family with teens
    Junior Suite
    Stayed 4 nights in February 2019
    GOOD EXPERIENCE”
    FRIENDLY STAFFS, GOOD LOCATION. ROOM SERVICE , THE RESPONCE IS A BIT SLOW. NEED TO IMPROVE. ROOM HAD LOTS OF MOSQUITOES N A DEAD COCKROACH LIED AT THE SAME SPOT FOR 3 DAYS.
    Reviewed February 09, 2019
    6.4
    Good
    Norhayati from Malaysia
    Family with young children
    Deluxe Room Twin
    Stayed 1 night in December 2018
    Good”
    Poor breakfast area and choice of food.
    Reviewed February 08, 2019
    6.4
    Good
    Douglas from Malaysia
    Couple
    Club Deluxe King Bed
    Stayed 1 night in February 2019
    Old”
    Looks like it was once nice, but now too old and needs major update.
    Reviewed February 06, 2019
    6.8
    Good
    khairunnisa from Malaysia
    Family with teens
    Deluxe Room Twin
    Stayed 2 nights in February 2019
    Below par”
    Hotel is at great location Breakfast acceptable The aircond is not functioning well, not as cool as it should be
    Reviewed February 06, 2019
    9.6
    Exceptional
    Zurainee from Malaysia
    Family with young children
    Deluxe Room Twin
    Stayed 1 night in July 2018
    Worth the Ratings”
    As expected of a 5 star hotel. Very comfy stay. As for the children, the buffet bfast made them so happy. The pool as well. Not forgetting to mention...good strong WIFI. Shopping mall is attached..very convenient. Staff was so helpful. My Youngest bled his head hitting the side table in the room, the hotel send us to the nearest clinic ASAP and clean the bleeding bed sheet for us. Well done. Definitely will come here again.
    Reviewed August 08, 2018
    8.8
    Excellent
    Christine from Singapore
    Couple
    Deluxe Room King
    Stayed 1 night in July 2018
    Your Best Bet in Kota Bahru”
    Pleasantly surprised with the standard of the rooms given the very reasonable price (including breakfast). We had stayed at another "5-star" property on our way in and this was far and beyond ahead, for a similar price point. Rooms are large, well furnished and maintained. Beds very comfortable. Good F&B options. Everything you'd expect from a 5-star property, at 4-star prices!
    Reviewed July 23, 2018
    8.8
    Excellent
    Suriana from Malaysia
    Couple
    Deluxe Room King
    Stayed 1 night in July 2018
    Good location, clean comfy rooms.”
    Stayed here because I needed to be near KB for a family matter. Had previously stayed when it was still Renaissance. Felt that it has downgraded a bit. Room is good, comfortable enough bed (didn't have as many pillows as before, but a pillow menu was provided). Bathroom a bit tight - should do away with bath tub. Breakfast menu - fair variety but taste-wise needs a lot of improvement. Mee Bandung that was offered on my 2nd morning was a little 'non-Bandung mee tasting' and the 'stir fried mix vege' that was available in the buffet line looked like it was leftovers from the dinner buffet and as soon as the long beans stir fry (not even mixed vege as described) was finished, did the real stir fry vege was served. If the hotel had options to book rooms WITHOUT breakfast, pls take that option and skip brekkie at the hotel as there are an abundance of gorgeous gorgeous food that can be found in KB...!
    Reviewed July 07, 2018
    10.0
    Exceptional
    Khairul from Malaysia
    Family with young children
    Deluxe Room Twin
    Stayed 2 nights in June 2018
    A cozy hotel with a suitable location located nearby the shopping mall such as Billion andKB Mall”
    The buffet that I had here is just not worth it as the buffet menu does not have a variety of WATER.. even though there are variety of foods..they just serve you buffet with plain water and coffee nor tea.. it is just not worth it for having buffet here..
    Reviewed June 22, 2018
    9.6
    Exceptional
    nabil from Malaysia
    Family with young children
    Deluxe Room King
    Stayed 1 night in June 2018
    worth for money”
    perfect stay. the hotel even provide options for me to choose preferred pillows. 😂 juiced served while waiting for check-in. pleasent breakfast menu. pool seems a cloudy but saw worker cleaning up in the morning. changing the water might help overall ⭐️⭐️⭐️⭐️⭐️
    Reviewed June 20, 2018
    9.2
    Exceptional
    Chun from Malaysia
    Business traveler
    Deluxe Room King
    Stayed 1 night in April 2018
    GREAT SERVICE”
    I tried all the hotel in KB and this is definitely the best choice. Clean room, great breakfast. The staff are very polite and friendly whenever I have a request and their response is fast too. Highly recommended.
    Reviewed April 15, 2018
    Thank you for staying at The Grand Renai Hotel! We are glad you had taken the time to share your recent stay experience at our Hotel. It is good to know you have had a pleasant experience. Your positive feedback will be shared with our team members to inspire them to give their best at all time. We look forward to welcoming you back to The Grand Renai soon.
    Responded May 16, 2018
    The Grand Renai
    8.0
    Excellent
    Nik from Malaysia
    Family with teens
    Deluxe Room Twin
    Stayed 3 nights in February 2018
    Pleasant Stay”
    Pros 1. Good range of foods for breakfast. To improve on the taste for some food especially on their carbonara sauce & scramble eggs. 2. Very neat & clean guest room. 3. Some F&B staff are friendly & polite. Same goes to room service team. 4. Cheap lunch set for 4 pax & taste not bad for Thai Cuisine. Cons 1. Need to permanently fix leakage at Room 1420 toilet. 2. Hot water at shower & bathub not so hot at Room 1420. 3. The mall is dead except their supermarket for guest to spend there. However cannot expect any fast food restaurant inside there. Overall still happy with our stay here for 4 nights & 3 days.
    Reviewed February 20, 2018
    8.4
    Excellent
    Wan from Malaysia
    Solo traveler
    Deluxe Room King
    Stayed 2 nights in February 2018
    Convenience”
    More often than not Grand Renai is our number one choice simply because of its location. Parking is ample at basement. Staffs are friendly. Check in smooth. Rooms are spacious. And pillows are abundance. There are lots of eateries around the hotel. You can just ask the hotel staffs for recommendation. They will be delighted to share their favourite hangouts.
    Reviewed February 20, 2018
    Thank you for staying at The Grand Renai Hotel! We are glad you had taken the time to share your recent stay experience at our Hotel. It is good to know you have had a pleasant experience. Your positive feedback will be shared with our team members to inspire them to give their best at all time. We look forward to welcome you back to The Grand Renai soon
    Responded May 16, 2018
    The Grand Renai
    8.8
    Excellent
    Nazri from Malaysia
    Family with teens
    Deluxe Room Twin
    Stayed 1 night in February 2019
    Good location and service”
    Recommended to stay here in Australia
    Reviewed February 06, 2019
    6.8
    Good
    Farah from Malaysia
    Family with young children
    Deluxe Room King
    Stayed 1 night in October 2018
    Not as expected”
    Room - dusty. Had to change room because the bed was broken when we checked in. Breakfast - variety but taste sooo lousy Service - asked for trolley for bags. Took soo long so we decided to carry our bags (2 trips) trolley never came
    Reviewed October 30, 2018
    8.0
    Excellent
    Abdul from Malaysia
    Couple
    Deluxe Room King
    Stayed 1 night in October 2018
    Everything was okey BUT”
    I drove small cc car (viva) and stop at the lobby porch to ask for the guest parking ard 12.30pm. No one come to assit me even though I ringed the car horned & lower the car window but still no one come even though there is 1 bellmen and 1 manager (i guessed from the blazer and tie) standing at the hotel’s door. So is this your hotel policy to treat only for guest who drove a bigger and luxury car?
    Reviewed October 29, 2018
    12345
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    • Excellent location
    • Kota Bharu Bus Station is within 1.99 km