The Metropole Hotel Phuket
Newly renovated

The Metropole Hotel Phuket

1 Soi Surin, Montri Road, Phuket Town, Phuket, Thailand, 83000
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    Guest reviews

    6.9
    Good
    /10
    (682 reviews)See what guests said

    Property highlights

    • Airport transfer

    • Located in heart of Phuket

    • Currency exchange

    • Free Wi-Fi in all rooms!

    Excellent
    Location
    8.0
    See map
    Excellent location - Inside city center
    Popular neighborhood
    Nearby
    Popular
  • Andaman Sea Sport60 m
  • Phuket CAT Office280 m
  • Phuket Square300 m
  • Phuket Philatelic Museum350 m
  • The Thavorn Museum360 m
  • Phen Sri Expo Fair370 m
  • Baba Phuket Museum380 m
  • Robinson Ocean Plaza390 m
  • Municipal Market450 m
  • Bang Neaw Shrine500 m
  • Value for money7.1
    Location rating8.0
    Nearest airportPhuket International Airport (HKT)
    Distance to airport26.9 km
    Select your room
    Superior
    Superior
    ...
    • Room size: 35 m²/377 ft²
    • City view
    • 2 single beds or 1 double b...
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    Junior Suite
    Junior Suite
    ...
    • Room size: 40 m²/431 ft²
    • City view
    • 1 double bed
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    Executive Suite
    Executive Suite
    ...
    • Room size: 70 m²/753 ft²
    • City view
    • 1 double bed
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    Deluxe
    Deluxe
    ...
    • Room size: 35 m²/377 ft²
    • City view
    • 2 single beds or 1 double b...
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    Twin/Double room - De Luxe
    Twin/Double room - De Luxe
    ...
    • Bathtub
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    Junior Suite
    Junior Suite
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      Room SUPERIOR - BED AND BREAKFAST
      Room SUPERIOR - BED AND BREAKFAST
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        Executive Suite
        Executive Suite
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          Deluxe Double or Twin Room
          Deluxe Double or Twin Room
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            Double or Twin DELUXE - BED AND BREAKFAST
            Double or Twin DELUXE - BED AND BREAKFAST
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              More about The Metropole Hotel Phuket

              More about The Metropole Hotel Phuket

              An overview

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              What they offer

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              Nearest essentials

              Distances shown are straight-line distances on the map. Actual travel distances may vary.
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              What to eat nearby

              Thai cuisine
              Thai cuisine
              Sweet Home Restuarant
              1.4 km Thai
              Tree Tops
              3.6 km Thai
              Asian cuisine
              Asian cuisine
              Fatty's
              3.6 km Asian, European, German
              Pure Organic Heaven
              5.8 km Asian, Cafe, Contemporary
              Kazu Patong Phuket
              9.5 km Asian, Japanese, Sushi

              What's nearby

              Distances shown are straight-line distances on the map. Actual travel distances may vary.
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              Property's guest policies

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              Some helpful facts

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              Real reviews from real guests

              Agoda Reviews (682)Booking.com Reviews (103)
              Cleanliness6.3
              Facilities6.1
              Location8.0
              Room comfort and quality6.8
              Service7.2
              Value for money7.1
              Provided by verified guests of Agoda
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              All guests (682)
              All room types

              Show reviews that mention 

              Showing 567 verified guest comments
              12345
              6.0
              Thomas from Japan
              Family with teens
              Superior
              Stayed 1 night in December 2018
              Overpriced, but generally nice”
              Most nice hotels in Phuket town seem overpriced in comparison with what is available in Bangkok or other parts of Asia. If you need to stay in Phuket town, the hotel is nice, but don’t expect great value for the money.
              Reviewed January 05, 2019
              8.0
              Excellent
              Wendi from Singapore
              Group
              Deluxe
              Stayed 4 nights in October 2018
              Very good”
              During Vegetarian Festival please be careful because my phone was being pickpocket. Outside of the hotel will hang around by the locals and foreigner due to the festival. However, the festival was fun, hotel was pretty good, 7-eleven was just nearby, massage and restaurant too. Ando massage is good (as in 'clean' massage as far as I know), went almost everyday.
              Reviewed October 24, 2018
              8.8
              Excellent
              Ruzaini from Malaysia
              Solo traveler
              Superior
              Stayed 1 night in January 2018
              Nice hotel!”
              Nice facilities, friendly staff. Located at the central of Phuket town, there's not much of an entertainment around here but if you want to have a nice, comfortable and quiet stay this is the hotel I recommend.
              Reviewed February 06, 2018
              Thank you for your visit and review during your recently stay at The Metropole Hotel Phuket . We are very pleased to hear that you were satisfied with our hotel. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our hotel to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely, Larry Yim General Manager
              Responded September 21, 2018
              The Metropole Hotel Phuket
              9.6
              Exceptional
              Kevin from Australia
              Couple
              Superior
              Stayed 3 nights in September 2017
              Outstanding staff”
              Rooms are spacious and well appointed .The hotel is conveniently located in Phuket Town ,a short walk from major shopping and the bus terminal ,with airport transfers. Breakfast was very well presented and good variety.A beaut pool ,well maintained .The ladies at front desk are English speaking,friendly and efficient and perhaps the best front desk staff we have encountered in our many trips to Thailoand .
              Reviewed September 11, 2017
              Thank you for your visit and review during your recently stay at The Metropole Hotel Phuket . We are very pleased to hear that you were satisfied with our hotel. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our hotel to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely, Larry Yim General Manager
              Responded September 21, 2018
              The Metropole Hotel Phuket
              9.2
              Exceptional
              Adrian from United Kingdom
              Couple
              Superior
              Stayed 1 night in July 2016
              Nice hotel”
              Nice hotel stayed many times over the years. Only bad thing is the noise from the nightclub next door if you have a room on the front side of the hotel. It is really noisy and goes on till around 3am. It should be closed earlier but according to the staff complaints to the police fall on deaf ears.
              Reviewed July 28, 2016
              Thank you for your visit and review during your recently stay at The Metropole Hotel Phuket . We are very pleased to hear that you were satisfied with our hotel. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our hotel to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely, Larry Yim General Manager
              Responded September 21, 2018
              The Metropole Hotel Phuket
              9.0
              Exceptional
              Tsui from Singapore
              Family with young children
              Superior
              Stayed 1 night in December 2013
              Great service, huge room”
              Cheap, professional and good service
              The staff were friendly and upgraded us immediately. No hassle. The room was large, bed was king size and the bathtub was so big, my 6 years old spent nearly an hour floating in the tub. My only complaints are that the Wifi did not work with our Ipad and the windows were so dirty on the outside, they probably were not washed for 10 years. Otherwise, most comfortable.
              Reviewed January 04, 2014
              8.0
              Excellent
              Denny from Indonesia
              Group
              Deluxe
              Stayed 4 nights in November 2013
              Nice staff, good breakfast, but need renovation”
              good food, fast wifi, nice staff
              The hotel is centrally located. We stayed for 4 nights. The wifi in the room is very fast. Some parts of the hotel need to be renovated. While we were there, there were several time electricity shut down. Unfortunately, the weather at that time was not good.
              Reviewed December 09, 2013
              8.0
              Excellent
              Karnsiree from Thailand
              Group
              Superior
              Stayed 2 nights in December 2011
              This is a good hotel ”
              service mind
              this hotel is good for everyone, which is one famous in phuket. it’s safe, clean and comfortable. it isn't far from shopping mall and so convenient for travelling around. staffs are polite and have service mind. breakfast is standard and launch is many kind of foods, they are so delicious. the room is clean, prompt and quite big.
              Reviewed January 03, 2012
              10.0
              Exceptional
              Patrick from United Kingdom
              Solo traveler
              Superior
              Stayed 2 nights in August 2009
              Favourable experience”
              Location. Style.character Excellent bedroom, roomy, comfortable, quiet. Friendly reception people. Excellent breakfast.
              Toilet seat was needing replaced.
              I arrived quite late from Malaysia having taken a taxi from the airport. The reception people made me feel welcome. I had read some bad reviews about this hotel but found the to be groundless as I have found in reviews of some other hotels in different countries. Some people expect too much. I would not hesitate to use this hotel again. Its central and very comfortable. I was also very happy with the rate I paid. I am from the UK and know my way around hotels. This one is good.
              Reviewed August 31, 2009
              8.8
              Excellent
              Steven from Singapore
              Solo traveler
              Superior
              Stayed 1 night in October 2018
              Nice location if you are there for the vegetarian festival. ”
              Convenient place.
              Reviewed October 15, 2018
              Dear Steven, Thank you for your visit and review during your recently stay at The Metropole Hotel Phuket . We are very pleased to hear that you were satisfied with our hotel. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing The Metropole Hotel Phuket, and if we can be of assistance to you, please contact our team.
              Responded November 06, 2018
              The Metropole Hotel Phuket
              4.4
              Isaac from United States
              Couple
              Superior
              Stayed 1 night in September 2018
              Not up to standard”
              Corridors smelled vaguely of dirt, walking to our room we saw a dead cockroach on the floor, over 24 hours later the same dead cockroach was still in the middle of the corridor floor. The room looks very nice in the pictures, but was kind of dirty and they had literally papered over cracks in the wall. There were a few other little things like this, but the location was great and the price wasn’t too bad.
              Reviewed September 04, 2018
              Thank you for your review while recently staying at The Metropole Hotel Phuket. We have seriously acknowledged your comments and immediately action to contact pest control and improve quality of service. We are deeply apologize for the experience you met. Once again, thank you for being with us and look forward to having another chance to show you the improving again soon. Sincerely, Larry Yim General Manager
              Responded September 21, 2018
              The Metropole Hotel Phuket
              4.4
              Rosezita from Singapore
              Family with young children
              Superior
              Stayed 1 night in November 2017
              Acceptable”
              Saw someone feedback that the pool was out of order when he was there. Many months later, when I was there, the pool was out of order, again. Made me wonder if the 'renovation'was just an excuse for a pool which was no longer functional. Staff could not even speak basic English and were rude.
              Reviewed August 22, 2018
              Thank you for your review while recently staying at The Metropole Hotel Phuket. We have seriously acknowledged your comments and immediately action to contact pest control and improve quality of service. We are deeply apologize for the experience you met. Once again, thank you for being with us and look forward to having another chance to show you the improving again soon. Sincerely, Larry Yim General Manager
              Responded September 21, 2018
              The Metropole Hotel Phuket
              8.8
              Excellent
              Ganesan from Malaysia
              Family with young children
              Superior
              Stayed 4 nights in December 2018
              Great location, big room”
              Still under renovation, mainly at level 4th. But good location for city tour, most at walking distance
              Reviewed December 16, 2018
              Dear Mr. Ganesan, Thank you for your visit and review during your recently stay at The Metropole Hotel Phuket . We are very pleased to hear that you were satisfied with our hotel. Now we are on process to upgrade our product and also improve the quality of service from staff as well. in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for choosing The Metropole Hotel Phuket, and if we can be of assistance to you, please feel free to let us know Kind Regards, Larry Yim General Manager
              Responded December 17, 2018
              The Metropole Hotel Phuket
              9.2
              Exceptional
              Chia from Singapore
              Group
              Deluxe
              Stayed 2 nights in October 2018
              New renovated”
              Better rooms after renovation.
              Reviewed November 27, 2018
              Dear Mr. Chia, Thank you for your visit and review during your recently stay at The Metropole Hotel Phuket . We are very pleased to hear that you were satisfied with our hotel. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our hotel to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing The Metropole Hotel Phuket, and if we can be of assistance to you, please feel free to let us know. Kind Regards, Larry Yim General Manager
              Responded December 17, 2018
              The Metropole Hotel Phuket
              9.2
              Exceptional
              WIRAT from Thailand
              Business traveler
              Superior
              Stayed 2 nights in December 2017
              โรงแรมเก่า แต่ก็สะอาด อุปกรณ์ครบครัน คุ้มราคา ทำเลดีเยี่ยม”
              มาเมืองภูเก็ตทีไร ก็เลือกพักที่นี่ทุกครั้ง เพราะ เดินทางสะดวก ที่จอดรถกว้างขวาง โรงแรมเก่า แต่ห้องก็สะอาดเรียบร้อยดี พักผ่อนสบาย อาหารเช้าอร่อย
              Reviewed May 11, 2018
              Thank you for your visit and review during your recently stay at The Metropole Hotel Phuket . We are very pleased to hear that you were satisfied with our hotel. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our hotel to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely, Larry Yim General Manager
              Responded September 21, 2018
              The Metropole Hotel Phuket
              7.2
              Very good
              RIYAZ from Singapore
              Family with young children
              Superior
              Stayed 1 night in December 2017
              Value for Money, but OLD!!!”
              For the price we paid, this hotel is definitely value for money. Manged to stay on a high floor with stunning view. Location was also great; within walking distance of Robinson, eateries and Kim's massage. This hotel definitely needs some major reno coz there was smell in the lobby and the finishing looks very run down. The interior of the rooms and toilet too needs some major upgrading. Otherwise, it was hassle free stay for 4 of us and breakfast was reasonable too.
              Reviewed December 18, 2017
              Thank you for your visit and review during your recently stay at The Metropole Hotel Phuket . We are very pleased to hear that you were satisfied with our hotel. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our hotel to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely, Larry Yim General Manager
              Responded September 21, 2018
              The Metropole Hotel Phuket
              5.6
              chee from Singapore
              Couple
              Superior
              Stayed 1 night in November 2017
              Bad sevices n facilities”
              During booking requested early check-in but when I reached the hotel @0600 they told me that there is no sure thing as early check-in n ask me to come back at noon when I came back back at noon they told me the room is not ready n will be ready at 2pm. Cos of this issue I need to go in n out of town just to check-in the room n Oso when I reached at 0600 they just ask me to stay at the lobby to wait for my room. If I stay n wait I would have wasted 8 hours there doing nothing. Once I get my room I found out that the room is very smelly , toilet flushing system is not working n hot water is not hot. Overall the main issue is on the early check-in part. If the hotel had told me that they can't let me have an early check-in then I would have not book this hotel not staying at lobby wait for a few hours
              Reviewed December 02, 2017
              2.0
              Matt from Thailand
              Solo traveler
              Superior
              Stayed 2 nights in November 2017
              Terrible...”
              Outdated, smelled bad, electricity didn't work properly (it intermittently went out due to the slot you insert your card into for electricity being faulty) I called staff up to fix it but they didn't do anything so I ended up having to fix it myself. I also had to fix the shower myself to get water running.. ended up leaving to go somewhere else.
              Reviewed November 23, 2017
              6.0
              Steven from Belgium
              Couple
              Superior
              Stayed 1 night in October 2017
              Room is ok, facilities in bad condition”
              The Hotel is old, our room was fine though with a great view over the city. The facilities like the swimming pool are poor, the hallway to the swimming pool was in bad shape, leaking water in 4 different areas. Nevertheless our stay was okay because of the cheap price and the room which was fine.
              Reviewed October 08, 2017
              8.0
              Excellent
              Sanjay from India
              Couple
              Superior
              Stayed 2 nights in February 2017
              Heart of town,nice bf.”
              Not pre informed which water bottles in the rooms are complimentary , glass or plastic ? By default we consumed plastic and for this they charged money from us. Just tendered apology but could not waive off the bill. Not customer focused. Suggest to be careful in understanding the complimentary items during checkin
              Reviewed February 28, 2017
              12345
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