The Swanston Hotel Grand Mercure

The Swanston Hotel Grand Mercure

195 Swanston Street, Melbourne CBD, Melbourne, Australia,
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Classic Queen Bed - Bathroom The Swanston Hotel Grand Mercure
Classic Queen Bed - Bathroom
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    Lobby The Swanston Hotel Grand Mercure
    Interior view The Swanston Hotel Grand Mercure
    Interior view The Swanston Hotel Grand Mercure
    Double Standard The Swanston Hotel Grand Mercure
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    Exterior view The Swanston Hotel Grand Mercure

    Guest reviews

    8.2
    Excellent
    /10
    (619 reviews)See what guests said
    8.3
    Excellent service
    Recommended by 90% of guests

    Property highlights

    • 560 meters to public transportation

    • Located in heart of Melbourne

    • Currency exchange

    • Free Wi-Fi in all rooms!

    Exceptional
    Location
    9.5
    See map
    Exceptional location - Inside city center
    Popular neighborhood
    Nearby
    Popular
  • David Jones40 m
  • Bourke Street Mall80 m
  • Chinatown100 m
  • Union Lane110 m
  • Curtin House120 m
  • Emporium Melbourne140 m
  • West Space150 m
  • Myer170 m
  • Forecast Hairdressing170 m
  • QV Shopping Centre170 m
  • Value for money8.0
    Distance to city center0 km
    Location rating9.5
    Nearest airportEssendon Airport (MEB)
    Distance to airport11.2 km
    Select your room
    8.1
    Excellent
    Room comfort & quality
    Deluxe Suite 1 King
    Deluxe Suite 1 King
    ...
    • Room size: 25 m²/269 ft²
    • Shower
    • 1 king bed
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    Classic Queen Bed
    Classic Queen Bed
    ...
    • Room size: 25 m²/269 ft²
    • Shower
    • 1 queen bed
    Enter dates to see prices
    Standard Room 2 Double Beds
    Standard Room 2 Double Beds
    ...
    • Room size: 34 m²/366 ft²
    • Non-smoking
    • 2 double beds
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    King Studio Room
    King Studio Room
    ...
    • Room size: 40 m²/431 ft²
    • Non-smoking
    • 1 king bed
    Enter dates to see prices
    Deluxe King Room (3 Adults)
    Deluxe King Room (3 Adults)
    ...
    • Room size: 40 m²/431 ft²
    • Shower
    • 1 super king bed
    Enter dates to see prices
    Suite 1 King Bed
    Suite 1 King Bed
    ...
    • Room size: 40 m²/431 ft²
    • Non-smoking
    • 1 king bed
    Enter dates to see prices
    Superior Queen Room with Two Queen Beds (3 Adults)
    Superior Queen Room with Two Queen Beds (3 Adults)
    ...
    • Room size: 36 m²/388 ft²
    • Shower
    • 2 king beds
    Enter dates to see prices
    Twin Standard
    Twin Standard
    ...
    • Room size: 32 m²/344 ft²
    • Shower and bathtub
    • 2 double beds
    Enter dates to see prices
    Executive Suite 1 King
    Executive Suite 1 King
    ...
    • Room size: 25 m²/269 ft²
    • Shower and bathtub
    • 1 king bed
    Enter dates to see prices
    Standard Room 1 King Bed
    Standard Room 1 King Bed
    ...
    • Room size: 34 m²/366 ft²
    • Non-smoking
    • 1 king bed
    Enter dates to see prices
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    More about The Swanston Hotel Grand Mercure

    More about The Swanston Hotel Grand Mercure

    An overview

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    What they offer

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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    What to eat nearby

    Australian cuisine
    Australian cuisine
    Soul Cafe
    Australian, Cafe
    Cocoon Bar
    20 m Australian, Bar, Cafe
    The Louden Kitchen & Grill
    60 m Australian, Grill
    Asian cuisine
    Asian cuisine
    Sam Sam Korean Fried Chicken
    20 m Asian, Korean
    GoGo Sushi
    30 m Asian, Japanese, Sushi
    Claypot King
    30 m Asian, Chinese
    Gluten Free
    Gluten Free
    San Paolo Solarino
    190 m Gluten Free, Italian
    +39 Pizzeria
    290 m Gluten Free, Italian, Pizza
    Bomba
    450 m Gluten Free, Mediterranean, Spanish

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show more

    Property's guest policies

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    Some helpful facts

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    Announcements

    The property is undergoing renovation from April 23, 2018 to June 30, 2019. There will be some areas affected by the noise from 09:00 AM to 05:00 PM on weekdays.

    Real reviews from real guests

    Agoda Reviews (619)Booking.com Reviews (2472)
    8.2
    /
    10
    Cleanliness8.1
    Facilities7.8
    Location9.5
    Room comfort and quality8.1
    Service8.3
    Value for money8.0
    Provided by verified guests of Agoda
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    All guests (619)
    All room types

    Show reviews that mention 

    Showing 511 verified guest comments
    12345
    9.6
    Exceptional
    Mauro from Australia
    Business traveler
    King Studio Room
    Stayed 5 nights in February 2019
    Exceptional”
    Was there for 5 days, perfectly located. Room was clean, bed was comfortable and the staff were very friendly & helpful. A variety of different cuisines within walking distance.
    Reviewed February 12, 2019
    8.0
    Excellent
    virgil from Australia
    Couple
    Standard Room 1 Queen Size Bed
    Stayed 3 nights in November 2018
    New Rooms Good But You Have To Pay Extra”
    Booked room got an old 80's room with old deco including stained carpets. Shower was in the bath tub which unfortunately was not helpful. Requested a handicap room as we did not want to pay any more, this room I don't know where to start. We ended up paying extra for the new rooms and it was amazing. So until all renovations are completed in this hotel please stay away from the old rooms , also while booking you don't know renovations are on it is only until you pay and get back a confirmation email you get notified that renovations are going on. Now to the good points Location is the best for inner city experience. Staff very helpful and extremely professional. Breakfast buffet average probably will get better once renovations are done. Overall great experience except for the first hiccup.
    Reviewed November 20, 2018
    9.2
    Exceptional
    Tracey from Australia
    Group
    Standard Room 2 Double Beds
    Stayed 4 nights in August 2018
    AMAZING STAFF”
    The location of the hotel was very convenient. It was central to everything in Melbourne. The service was absolutely amazing. I would definitely recommend this hotel due to their outstanding service and happy and cheerful personality of all the staff. Rooms were kept cleaned and tidy without interrupting my routine and schedule. Price was reasonable. As they are currently undergoing renovation, i dare say in the coming months, the facility will look and feel a lot better than my current experience. However i am extremely pleased with my stay. If i had to change one thing - i wished the pool was bigger and prettier. but overall it is a 10/10 experience.
    Reviewed August 31, 2018
    8.0
    Excellent
    Trisha from Australia
    Couple
    Standard Room 1 King Bed
    Stayed 5 nights in December 2017
    Won’t be back”
    First room really old and smelly , wonderful friendly staff moved us to lovely room the next day however it’s far to noisy . The rooms are not insulated from the street noise ... trams every few minutes and crowds yelling . Location great how ever am happy to have checked out
    Reviewed December 12, 2017
    8.8
    Excellent
    Diana from Australia
    Group
    Standard Room 1 Queen Size Bed
    Stayed 2 nights in October 2016
    Great Location for Shopping ”
    I was with a group of girls so we loved the location being in the centre of all the major shops. The bar had only 1 person working there which made it slow getting drinks. The bedroom was big and very comfortable with a good sized bathroom.
    Reviewed October 18, 2016
    8.3
    Excellent
    Charmaine from Singapore
    Family with young children
    Standard Room 2 Double Beds
    Stayed 4 nights in December 2015
    Great location”
    Location, comfort and staff efficiency
    The location was perfect, smacked right in the middle of the city centre. It is very convenient to walk everywhere, if not, the free trams in the city centre can take you to further places. Check in and out were a breeze. Room was tidied up daily on cue. Room decorations could be aging a little but this does not compromise on its comfort. I will definitely be back!
    Reviewed December 31, 2015
    10.0
    Exceptional
    CHE from Malaysia
    Family with young children
    Standard Room 2 Double Beds
    Stayed 4 nights in November 2015
    Good location”
    Location, clean, friendly staff
    Very good location. Tram is in front of the hotel. In free tram zone. Very near to shopping mall like QV mall, David jones and Myer. Also near to halal food restoran like Nelayan Restoran and block M. Very friendly staff. Hotel room spacious with 2 Queen bed, suitable for us with small children.
    Reviewed December 02, 2015
    8.0
    Excellent
    Jaslyn from Singapore
    Business traveler
    Standard Room 1 Queen Size Bed
    Stayed 1 night in October 2015
    Great Location ”
    Location, Staff
    The hotel was in an excellent location, it is right at the start of Chinatown street and is just a 10 minutes walk from the flinders station and certainly a short walk to anywhere within the city. this hotel also offers a $15 per 24hr\entry parking which is great when you are driving. the staff is always friendly, efficient, and greets you with a smile
    Reviewed October 29, 2015
    9.0
    Exceptional
    Alvin from Singapore
    Couple
    Standard Room 2 Double Beds
    Stayed 2 nights in September 2015
    Located in the CBD, an awesome place! ”
    Location, cleanliness and the service
    The Swanston Hotel Grand Mercure is a great place to stay if you want to be in the CBD. It's right in front to a tram stop, inside the free tram zone. It's within walking distance to Yarra River and St Paul's church as well as Victoria Market. The room is clean and the staff friendly. From getting taxis for us to sorting out our LeAccor memberships, the staff did help us quite a fair bit!
    Reviewed September 12, 2015
    9.0
    Exceptional
    Ann from Singapore
    Couple
    Standard Room 1 Queen Size Bed
    Stayed 3 nights in April 2015
    A good choice 4 star hotel”
    excellent location, reasonable price and helpful staff
    This is our repeat visit. We like our stay here very much as it gives us value for money. The location is very good, convenient and easily accessible. It also has useful facilities like the gym and free wifi.
    Reviewed April 09, 2015
    9.0
    Exceptional
    Catherine from Australia
    Couple
    Standard Room 1 Queen Size Bed
    Stayed 2 nights in January 2015
    Great location!”
    Location, location, location!
    What a great spot! When we arrived in our room it was an awkward shape with a pillar in the centre. But I asked if we could move and it was no trouble whatsoever. The staff were lovely and our new room was really big and comfy.
    Reviewed March 21, 2015
    8.3
    Excellent
    Chee from Malaysia
    Solo traveler
    Standard Room 1 Queen Size Bed
    Stayed 4 nights in August 2014
    Great location ”
    Location, Location & Location
    The hotel is just right in the heart of the shopping centre, furthermore it is just near the corner of China town where food isn't a problem. The hotel security is tight, front glass door closed at 10.30pm and guest shall use the key card to flash at front door so that the door can be open. I am generally a nature lover therefore I didn't place the card at the door and didn't request for my room to be housekeep but surprisingly when I got back from the day trip, my room had been housekept. Towel had been changed, the plastic bag where I put my shoes had been threw away. Housekeeper should fully understand that unless it is requested by guest, they shouldn't throw away anything that they thought the guest doesn't want. Attempted to request for any toothbrush from the housekeeper who is servicing next room but they don't seems like understand what you are saying. Sound proof on the room wall need to be improve, you practically can hear anything from next door especially when there are some sexual activities going on middle of the night. Overall I will give the hotel a 4 stars.
    Reviewed September 04, 2014
    8.0
    Excellent
    Cora from Singapore
    Solo traveler
    Standard Room 2 Double Beds
    Stayed 4 nights in May 2014
    Clean and spacious with areas for improvement...”
    1) Clean 2) Spacious 3) Centrally located
    Frankly quite disappointed as the bedroom looks old and cold with no cosy feeling of the usual hotel. The bathroom was well equipped. Very satisfied with the location whereby shopping malls and major places of interest were within walking distance. Areas of improvement: , no complimentary in room wifi , lack of cosy feeling
    Reviewed May 12, 2014
    10.0
    Exceptional
    Chanthep from Laos
    Group
    Standard Room 1 Queen Size Bed
    Stayed 2 nights in December 2013
    Downtown hotel ”
    location, cleaness, shopping
    Excellent location, east of travel by tram. Lots of food nearby, shopping centres are also nearby, very convenient for families. Very comfortable except for the pillows, i am very satisfied , have microwave in room, large window with perfect view of the city. i will definately come back again for sure!!
    Reviewed January 03, 2014
    10.0
    Exceptional
    Suzanne from Australia
    Family with young children
    Standard Room 2 Double Beds
    Stayed 1 night in October 2013
    Excellent stay”
    Great position, large room, good well priced breakfast.
    We spent one night here with our 2 young grandchildren,and it was perfect for us.We would love to come here again.We had 2 double beds,lots of room,large windows,and even microwave and toaster-plus hot chocolate powder!Unfortunately we had no time to use the swimming pool,but it would have been an extra treat. We did treat ourselves to the buffet breakfast,$16 each was very reasonable,no charge for the children,and it was very good.We highly recommend this hotel.
    Reviewed October 21, 2013
    9.3
    Exceptional
    Choy from Malaysia
    Couple
    Standard Room 1 Queen Size Bed
    Stayed 3 nights in May 2013
    Lovely hotel near to everything”
    Clean, big room, comfortable and centrally located
    My stay was more than satisfactory except for the weather (raining). Love the location though the hotel is a little hidden. Even the taxi man can't locate the exact entrance. The main entrance is only accessible by tram.
    Reviewed June 07, 2013
    8.0
    Excellent
    Apri from Indonesia
    Group
    Standard Room 2 Double Beds
    Stayed 3 nights in October 2012
    Lovely hotel, Great location”
    Clean room, big beds
    The hotel location is fabulous and room is spacious and clean. Lots of food choices nearby and tram is just a step away from the hotel. We get twin beds and the beds are pretty big. This place is nothing flashy but we are very comfortable here.
    Reviewed October 16, 2012
    8.7
    Excellent
    Tony from Malaysia
    Business traveler
    Standard Room 2 Double Beds
    Stayed 6 nights in September 2012
    Middle in the city and easy access to anywhere”
    Location location location
    Perfect room facility and space with this price. Swimming pool was under renovation when I stayed. Gym room is in good condition and you can get the free apple and drink. Receptionist were friendly. Tram station just in front of the hotel. Good for value. Recommend to everyone.
    Reviewed September 20, 2012
    10.0
    Exceptional
    Carlo from Philippines
    Family with young children
    Standard Room 2 Double Beds
    Stayed 4 nights in May 2012
    Good hotel with great location”
    High Class and good location
    hotel was situated at the heart of the melbourne cbd with east access to shopping malls and train stations. hotel staff was very polite and courteous. we would gladly recommend this hotel to anyone traveling to melbourne.
    Reviewed September 20, 2012
    8.7
    Excellent
    FRANCIS from Singapore
    Couple
    Standard Room 2 Double Beds
    Stayed 3 nights in September 2012
    Nice cosy rooms”
    Great location
    Superb location and opposite Chinatown. Lots of food and shops. Transport is not a problem either as the trams are just outside the hotel. Look for Extragreen travel agency opposite the road towards the left for great bargains on day tours! I went to great ocean road for only $45! Hotel room is clean and late check out was given. Just that the heater wasn't working too well.
    Reviewed September 15, 2012
    12345
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    The Swanston Hotel Grand Mercure
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    • Exceptional location
    • Emporium Melbourne
    • Flinders Street Railway Station is within 0.56 km