Book Now: The Waterhouse at South Bund

Very good
From 164 reviewsSee what guests said
7.9

Real reviews from real guests

Agoda Reviews (164)Booking.com Reviews (88)
7.9
Very good
From 164 reviews
Read reviews from:
Cleanliness8.5
Facilities7.3
Location7.4
Room comfort and quality8.4
Service8.0
Value for money7.6
Provided by verified guests of Agoda
Filter guest comments by:
Language
English
한국어
繁體中文 (台灣)
繁體中文 (香港)
more
Room type
Copula 1
Copula 2
River Junior Courtyard
Bund Junior
more
Sort guest comments by:
Search reviews
Now you can search for any keyword within the reviews
Showing 148 verified guest comments
9.7
Exceptional
Manfred from Germany
Business traveler
Copula 1
Stayed 1 night in March 2015
Perfect hitel”
Design, Size, service
It was a very pleasant stay. I was at the Waterhouse before and I will book it again.
Reviewed March 21, 2015
9.7
Exceptional
Rowan from Australia
Solo traveler
Copula 1
Stayed 1 night in February 2015
Great place”
The ambience, the service, and the room
Fantastic
Reviewed March 03, 2015
6.7
Good
Christy from Hong Kong
Couple
Copula 1
Stayed 1 night in January 2015
Interesting concept. ”
Toiletries, location, concept
sliding door to courtyard was jammed, Tv is not clear but service staff is awesome. The location is great. More facility maintenance needed.
Reviewed February 12, 2015
7.7
Very good
Yuko from Japan
Business traveler
River Junior Courtyard
Stayed 2 nights in January 2015
Not for everyone but worth try once.”
fluffy robe, comparatively quiet & edgey ambience
If you are young like maybe up to 35 and have design oriented mind, it will be good to stay in this hotel. Nothing to complain about this hotel thiugh, if you expect matured and sophisticated experience, recommend to increase your budget just a little bit and book an established 5 star accommodation. The price is for "edginess" only. It was disappointed that the restaurant on the ground floor was closed for renovation.
Reviewed January 16, 2015
8.7
Excellent
Sarah from Australia
Group
Copula 1
Stayed 2 nights in January 2015
Very enjoyable stay, beautiful design”
Great location, beautiful design, friendly staff
Reviewed January 13, 2015
6.3
Good
Helen from Singapore
Business traveler
Copula 1
Stayed 1 night in November 2014
Good and comfortable”
The room is comfortable, easilr acceessible and stay is pleasant
The stay is pleasant and the room is comfortable.
Reviewed December 08, 2014
3.0
MATTHEW from United States
Business traveler
River Junior Courtyard
Stayed 2 nights in November 2014
Horrible stay”
Very limited breakfast Dirt bed, including hair The cable didn't work, only Chinese TV, no movie channels Coffe maker didn't work Dirty room No handles on the balcony door to let yourself back into the room once you are outside!?
Reviewed November 25, 2014
9.3
Exceptional
sun from Italy
Business traveler
Copula 1
Stayed 4 nights in November 2014
otustanding staff and great location ”
location , staff performace and hotel condition
Nice hotel , outstanding service and staff.
Reviewed November 17, 2014
7.7
Very good
Terence from Singapore
Couple
Bund Junior
Stayed 1 night in August 2014
Beautiful boutique hotel with amazing views”
Amazing views from the Bund room, interesting design and excellent restaurant
Reviewed October 16, 2014
10.0
Exceptional
Jenny from United Kingdom
Couple
Copula 2
Stayed 1 night in August 2014
Absolutely Lovely Hotel”
Helpful staff, beautiful rooms, fantastic view from rooftop bar
My partner and I thought this hotel was fantastic! We had included breakfast which was great no cold buffet style, proper menus with fantastic options, great coffee and staff were very attentive. Front desk staff were also very helpful organising cabs, printing tour vouchers for us etc. Beautiful room and loved the included mini bar. It was a little bit loud some nights but I've stayed in lots of hotels in Shanghai and can say none have ever been totally quite, I mean would you really expect Shanghai to ever be quite! Interesting area around the hotel many little alleys and streets to explore, and easy to take stroll along the Bund. This hotel had so many great things about it there's just too many to list! Definitely worth a visit even if it's just to check out the view from the rooftop bar
Reviewed September 18, 2014
8.3
Excellent
HUI from Taiwan
Couple
River Suite
Stayed 1 night in September 2014
Serenity”
Mixture of modern and vintage, design and comfort of the room
Fantastic
Reviewed September 13, 2014
8.7
Excellent
HEEKYOUNG from South Korea
Solo traveler
Copula 1
Stayed 1 night in September 2014
It's like the hotel is perfect for designers ”
Design, Table No.1 (Restaurant on 1F), Kindness
It's like the hotel is perfect for designers not for traveller. Amazing design of it makes us exciting. The structure, funiture, lamps... of the hotel are exellent, but it's uncomfortable a little. It is pretty far from metro station. But I think it's well worth enough to visit.
Reviewed September 12, 2014
9.3
Exceptional
Rebecca from United States
Solo traveler
Bund Junior
Stayed 1 night in July 2014
Absolutely amazing”
Design, Design, Design..Pulling up to the hotel it seems as though it's an abandoned building, even my taxi driver was confused. But you enter design heaven inside. And the incredible free breakfast!
Felt like a dream, a wonderful place to stay. I have a hard time even calling it a hotel, each room is different, here you can escape the monotonous hotel life and dive into a luxurious, quirky haven in Shanghai.
Reviewed July 11, 2014
8.7
Excellent
Yuen from Hong Kong
Group
Copula 1
Stayed 3 nights in May 2014
nice design hotel”
cool design, quiet location, fair price
Reviewed May 05, 2014
7.3
Very good
seisuke from Japan
Couple
Courtyard Suite
Stayed 1 night in May 2014
good design”
yes
Reviewed May 05, 2014
6.0
HONGHONG from China
Solo traveler
Copula 1
Stayed 2 nights in December 2013
Good concept, but not mature management ”
Food, Bar, Design
Overall it was acceptable, the room design is very nice, especially the exterior, in the end it is the design hotel group's project. The disappointment part is the details of the hotel, China's boutique hotels service always bad, when I walked in to the room, the toilet was not clean and the TV doesn't work. Recommend to someone come to visit Shanghai in Summer time, but not winter time.
Reviewed December 18, 2013
6.3
Good
Chienwen from United States
Couple
Copula 1
Stayed 2 nights in October 2013
Great Design, but poor housekeeping service”
good design, breakfast, free wifi
the concept of the hotel is very impressive and well designed. when we checked in, our room wasn't ready, so the agent upgraded us to a river view room which was really appreciated. the room was clean great view and good size. we had some issues with the AC system in the room since first night, woke up in the middle of the night and found the AC was set as 26 degree. i tried to adj the temp but it won't work. I called the front desk at 5 am and he told me that they shut down the AC in Fall, so there's no way to adjust the temp in the room. I spoke to the front desk agent again in the afternoon, engineering was sent up to look into the issue. he tried to adjust the temp from the panel, but it didn't seem to work. he told us that he would adjust the temp from the machine room or something and it did lower the temp to 22 degree. however, when we came back from dinner around 11pm, the temp started to go up every hour from 24 to 25 degree and stayed at 26 degree the whole night again !! if the window could be open, it won't really matter sleeping in a 26 degree room. I love the hotel concept, but this little issue could cause a bad impression of the place. Also, poor housekeeping service was the 2nd issue of my stay. no shower cap the first night, and no tooth brushes and missing one bath towel the 2nd night after housekeeping accidentally replaced during service. I m really not a demanding person, but being a design/boutique hotel doesn't necessary imply to poor service.
Reviewed October 27, 2013
10.0
Exceptional
SUNG from South Korea
Business traveler
River Junior Courtyard
Stayed 2 nights in May 2013
Excellent vintage designed hotel!”
Location, Nice service, Trendy resturant and roof top bar
The Waterhouse at South Bund is located in the Cool Dock area which is very trendy and has a lot of attracive bars, cafes, resturants. Because this area is not famous for foreigners than other place like Xintiandi, Waitan ... you can see Chinese daily life style.
Reviewed May 31, 2013
9.7
Exceptional
Diana from New Zealand
Solo traveler
River Junior Courtyard
Stayed 3 nights in May 2013
Gorgeous boutique hotel.”
Contemporary design hotel with gorgeous rooms, an amazing rooftop bar that's close to major attractions.
Reviewed May 24, 2013
9.0
Exceptional
Hui from Taiwan
Family with teens
River Junior Courtyard
Stayed 1 night in May 2013
Excellent Hotel Design and Food!”
FOOD, LOCATION, DESIGN!
Reviewed May 14, 2013
9.3
Exceptional
Heather from United States
Couple
Courtyard Suite
Stayed 2 nights in March 2013
Modern and Unique”
Food, Happy Hours, Design
Reviewed April 04, 2013
5.7
David from United Kingdom
Couple
Bund Junior
Stayed 1 night in February 2013
ok but buyer beware and over priced ”
Opposite the beach on the bund and cool roof terrace
First impressions matter. A lot. This hotel gives the impression of being a funky design enclave in shanghai but don't be fooled. Despite the good location (opposite the beach on the bund) and spring a great roof top bar there are a lot better and funnier places to stay in shanghai. So first impressions. Arrive. Two rooms booked. One room actually reserved. No great shakes and to be expected from time to time. Well recovered but no apology or apparent concern at the mistake. The room. Clean. Clinical. Polished concrete and wood. Nice. But dirty. All the white goods surfaces marked with cup stains and the cigarette Burns to the wooden balustrade show the room needs a refurbished. Designer furniture collection as advertised - perhaps but suspect a lot of it was made on guangdong rather than Milan. Again no great shakes but if you advertise it, live it. Dinner reservations. Right restaurant. Wrong location. Wrong time and wrong number of diners. Real issue with this hotel. Some places give service where nothing is too much trouble. Here everything was too much trouble. We wanted the address for yangs dumplings (go go go as it it amazing). The look on the receptionist girls face would suggest I had asked her to eat her children. After all I had disturbed her from playing on her iphone. In the end she wrote down the address for the wrong place. Value for money. Not really. There are much cooler and funnier places to stay in Shangai and at a much cheaper rate. Besides if I want to stay in a place clinically surrounded by designer brands I will fall asleep in Harrods
Reviewed February 14, 2013
6.0
Wesley from Hong Kong
Couple
River Junior Courtyard
Stayed 1 night in December 2012
Pretentious hip hotel”
Hip but pretentious
not worth the money: 1. location is far fm the city 2. pretentious design- overrated 3. only good thing is the free breakfast 4. go for Puli or Hyatt on the Bund.
Reviewed December 28, 2012
9.3
Exceptional
Roshanak from United States
Business traveler
River Junior Courtyard
Stayed 2 nights in November 2012
Diamond in the Rough”
Designed atmosphere was lovely. Food offered was good AND on the healthy side
I've been working in Asia for a few months and enjoy trying new places to stay, on many ends of the spectrum. The space was great...rustic on the outside, modern and clean where it mattered. Nice touches like Kafke quotes painted on the walls discretely. Their lobby bar area was a great place to eat a light dinner and work on a laptop in a really comfortable lounge experience. Web connection was a bit slow at times, which detracted, but not the end of the world. Staff was really pleasant and even if there was a language barrier, it was a sweet exchange.
Reviewed November 11, 2012
8.0
Excellent
Anna from United Kingdom
Solo traveler
River Junior Courtyard
Stayed 1 night in October 2012
Extremely stylish with helpful staff”
design, room, breakfast, english speaking staff
i have been to the waterhouse before and it does not fail to impress. i like the urban sense of design and the rooms are extremely comfortable. when there was a problem with my expresso machine, someone came and helped within 2 minutes. some people complain that it is too modern- to the point that it is not really practical or functional- but i have never had any problems. i find it just right. breakfast is delicious and you can choose from a wide menu.
Reviewed November 05, 2012
6.7
Good
Yi from China
Couple
River Suite
Stayed 1 night in October 2012
Uniquely designed hotel located on south bund”
Charming design, next to entertainment area
Located one street away from Huangpu river, and right next to an entertainment area full of restaurants and bars. Stayed in river view suite, the pity is all windows are locked and cannot be opened to get fresh area. Love the roof top bar/restaurant. Not a full service hotel, no gym/pool, breakfast menu is quite limited, relatively low value of money.
Reviewed October 15, 2012
8.0
Excellent
Chow from Singapore
Solo traveler
River Junior Courtyard
Stayed 1 night in August 2012
Lovely boutique hotel with great service”
Great service
waterhouse was a great experience. not only was the hotel beautifully design with interesting corners all around the vicinity for you to explore and enjoy, the staff are extremely helpful and hospitable. despite some hiccups with my booking, they upgraded me to a better room because they didn't want me to wait. as the hotel is located in a outskirt location, the staff are always ready to help call a cab and assist you when you make your way out. the rooms are spacious, well designed and a visual treat. it feels like home. if you have that bit of extra cash to spare, i would definitely recommend this hotel for those who are looking to pamper and relax.
Reviewed October 07, 2012
9.0
Exceptional
Ray from Philippines
Solo traveler
River Junior Courtyard
Stayed 1 night in September 2012
Brilliantly designed hotel”
design
Book a table at Table no. 1 for a memorable dining experience
Reviewed September 24, 2012
8.7
Excellent
Ariani from Indonesia
Group
River Junior Courtyard
Stayed 3 nights in July 2012
One of a kind design”
Table No.1 is definitely to go for!
A very well designed hotel that obviously puts in the extra effort in aesthetic, and still maintaining a premium level of comfort. Location is strategic, walking distance from the Bund and right next to the Water Dock which is quite a bustling area. Table no.1 is a must try!
Reviewed August 18, 2012
7.7
Very good
MINGJEN from Taiwan
Solo traveler
River Junior Courtyard
Stayed 1 night in July 2012
interesting hotel”
the view towards to the hungpu river
fortunately, i got upgraded to a river view suite. the room is spacious with large window looking out. bathroom is glasses enclosed with some part covered with curtain. it might be an issue when your guest come visit you in the room. bathtub is higher up..need a small stairs to get up. not a safe design but very interesting when taking bath and looking out the river view. restaurant is very popular during the evening.
Reviewed July 27, 2012
8.0
Excellent
Sandrine from France
Couple
Copula 2
Stayed 2 nights in July 2015
Magnifique sejour ”
Deco tres sympa
Très agréable
Reviewed July 05, 2015
6.0
patrick from France
Business traveler
Copula 2
Stayed 3 nights in March 2015
pas pour business men”
deco marginale -
très difficile d'obtenir un taxi pas de métro difficile d'accès
Reviewed March 29, 2015
9.3
Exceptional
gerlinde from Austria
Couple
Copula 1
Stayed 4 nights in July 2015
Perfektes Hotel in einem umgebauten Lagerhaus”
Lobby, Dusche, Personal
Trotz unverputzt erscheinender Wände, viel Stein und Glas fühlt man sich sofort wohl wenn man die Lobby betritt und man wird von freundlichem und hilfsbereiten Personal empfangen. Das Zimmer hat Holzboden,ist sauber und auch sehr stylish, das Bett fantastisch und die Regen-Dusche ein Hit. Vielleicht nicht jedermanns Sache, das Bad(Badewanne und Dusche) und das WC haben Glaswände und sind daher von außen teilweise einsichtig.Es gibt eine Kaffeemaschine im Zimmer und wir hatten Minibar und Frühstück im Preis inkludiert. Das Frühstück konnte im angeschlossenen Restaurant a la cart bestellt werden-leider gab es gar keine chinesischen Gerichte. Es gibt auch eine Bar und einen Innenhof wo man schön sitzen kann. Die Dachterrasse war leider nicht geöffnet. Gleich gegenüber befinden sich die "Cool Docks" eine umgebaute Fabrik wo verschiedene Lokale um einen wunderschönen Innenhof angelegt sind Der kleine Nachteil, das Hotel befindet sich in einer aufstrebenden Gegend am Ufer des Huangpu und auf dem Weg zur Metro(10-15min)muss man durch viele Baustellen wenn man den kürzesten Weg wählt. Wir haben uns super wohl gefühlt und würden auf alle Fälle wieder kommen.
Reviewed July 12, 2015
4.8
NICOLA from Italy
Couple
Copula 2
Stayed 4 nights in August 2016
Scarsa manutenzione e personale poco cortese ”
Pessima manutenzione della struttura e necessità di cambiare 4 camere nelle prime 18 ore di soggiorno. Poche unità di personale parlano inglese e l'attenzione verso il cliente è minima.
Reviewed August 17, 2016
4.3
yusuke from Japan
Group
Copula 1
Stayed 1 night in January 2015
期待のホテル”
早朝から中庭の工事が開始。ドリルやカッターでコンクリートを壊したり、鉄を切ったり?うるさすぎてゆっくり眠れず。ホテルスタッフからは一切事前告知なく、当日もアナウンス、謝罪一つない。それからネット環境ぐ悪い。典型的なただのデザインホテル
Reviewed January 15, 2015
8.3
Excellent
fukushima from Japan
Couple
River Junior Courtyard
Stayed 1 night in September 2014
古いビルを改装したデザインホテル”
部屋から見える浦東の夜景が綺麗。インテリアのセンスがいい。全体の雰囲気が廃墟っぽくて面白い
Reviewed September 12, 2014
7.0
Very good
SATOSHI from Japan
Business traveler
Bund Junior
Stayed 2 nights in June 2014
上海のウォーターフロントで、デザインホテル”
部屋が新しく、清潔。フロントが英語堪能。ユニークな建物。
上海のウォーターフロント=サウス・バンドにある、ベイサイドの古い倉庫を改装したデザインホテル。屋上のバーや部屋からの黄哺江や浦東の眺め等、素晴らしい要素が多いホテル。部屋の広さも十分で快適でした。朝食の貧弱さが気になるところですが、価格とのバランスを考えるなら、こんなものかもしれません。スクランブルエッグを食パンの上に乗せるというサーブの仕方は個人的にはなしだったので、次に利用することがあったら、分けて貰うようにしようと思いました。
Reviewed June 16, 2014
9.0
Exceptional
MAKIKO from Japan
Couple
River Junior Courtyard
Stayed 1 night in February 2013
個性的なおしゃれホテル”
ホテル内を見るだけでも楽しい空間
ホテルのスタッフはとても親切。屋上のテラスバーからの景色はなかなか素敵。 お風呂の水圧も申し分なし。アメニティがロクシンタン。朝食も種類が豊富でおいしかった。ぜひまた宿泊したい。
Reviewed February 20, 2013
9.3
Exceptional
YOHEI from Japan
Group
River Junior Courtyard
Stayed 1 night in December 2012
造船工場をリノベーションしたものすごくかっこいいホテル”
空間が素晴らしかった。屋上のテラスはぜひ夏の晴れた日に使ってみたい。
空間がかっこいい。泊まらなくても一度は来て探検したくなるようなホテルだった。ホテル内は暖房が完備され、廊下も部屋もぽかぽか。部屋内には、エスプレッソマシーンの他、冷蔵庫にはソフトドリンクや水などが用意してあり、申し分ない。悪いところは今のところ見当たらない。泊まってかなり良かったです。 冬に行ったので、小雨がパラパラと降り、屋上のテラスは利用することができなかった。夏の晴れた夜に利用すれば、外灘をはさんだあちら側の現代建築が聳え立つビル郡を望みながら、おいしいお酒が飲める事だろう。
Reviewed December 29, 2012
9.0
Exceptional
chanod from Thailand
Business traveler
Bund Junior
Stayed 1 night in August 2014
wonderful”
cool design , quiet
Reviewed August 07, 2014
6.4
Good
HUI from Taiwan
Couple
Copula 2
Stayed 1 night in October 2017
空間還是很美”
空間環境很美,房間設備齊全也很乾淨,早餐還有很大進步空間。
Reviewed May 19, 2018
8.8
Excellent
KANGYI from Hong Kong
Solo traveler
Copula 2
Stayed 1 night in June 2016
尊重歷史肌理與結構的設計”
Interesting experience. And the tall boy receptionist is not bad.
Reviewed June 24, 2016
5.7
Wai from Macau
Solo traveler
River Junior Courtyard
Stayed 1 night in November 2015
形式大於內容”
地點還算方便
除了她本身的歷史性以及較突出的設計外, 酒店的設計無實用性可言,談不上user-friendly, 洗手間放置物品的空間很少, 床頭附近並沒有設置充電的插頭, 公共走廊 有凹凸不平的情況 但沒有把公共走廊的道路做好銜接給理順, 使客人 在推動行李時倍感困難, 床褥是最不堪的, 床褥一點都不舒適, 而且有一些凹凸不平的狀況, 由於房間是有數層高, 因此 所謂的河景房間 ,景觀並不開揚。
Reviewed November 23, 2015
9.0
Exceptional
tsz from Hong Kong
Business traveler
Copula 1
Stayed 3 nights in May 2015
GoGoGo”
環境,服務,食物
非常好
Reviewed May 18, 2015
10.0
Exceptional
KAM from Hong Kong
Couple
Courtyard Suite
Stayed 1 night in May 2015
十分好的設計酒店...只能說同曖味的情人一定不錯”
地點優秀,早餐好吃,十分清潔
來到上海,這是一間時尚的設計酒店 環境十分十分舒適,有露台,有免費好吃的早餐 而且床舖十分乾淨舒適,冰箱有免費飲料 如果跟有發展的情人會有驚喜,因為沖涼的地方太open了
Reviewed May 17, 2015
7.7
Very good
lanchen from Taiwan
Business traveler
Copula 2
Stayed 1 night in March 2015
設計感十足!由其特別欣賞房間內的操控面板的選擇,十分好看!”
裝飾與裝潢很有特色
Reviewed April 01, 2015
9.3
Exceptional
wai from Hong Kong
Solo traveler
River Junior Courtyard
Stayed 3 nights in January 2015
環境時尚,連住客的氣質也不一樣”
很寜靜,相對也較偏僻。坐的士出入很方便。不過,的士司機多數不知道它座落的正確位置,要說「老碼頭」才知道。房間設計精彩,差不多每個房間也不同(我們趁早上房務收拾房間時,進去瞄過)。餐廳員工、前台職員都得體有禮。浴室用透明玻璃設計,適合情侶,或搞瞬眛的partner朋友。夫婦要重拾時尚激情,也很適合。
住客很好,沒喧嘩,沒吵鬧。早餐是點餐的,不用哄搶。總之,水舍的品味,謝絕了土豪和暴發戶,如要在上海住得舒服,這是首選。
Reviewed January 06, 2015
9.3
Exceptional
wai from Hong Kong
Solo traveler
Copula 2
Stayed 3 nights in January 2015
設計時尚”
1. 時尚設計,沒有花巧,沒有金碧輝煌的裝置。那些眼中只有錢的土豪劣紳都不會來。所以,酒店內所見的人客,都十分清新自然,舉止也不粗野。一點也不見財大氣粗。
Reviewed January 06, 2015
7.7
Very good
shufen from Taiwan
Couple
Copula 1
Stayed 2 nights in September 2014
非常舒適”
有特色,很特別的體驗
Reviewed September 16, 2014
8.0
Excellent
NG from Hong Kong
Business traveler
Copula 1
Stayed 1 night in August 2014
房間有股水渠的味道,沐浴間設計一般”
近老碼頭,多食店
Reviewed September 01, 2014