Not very co operative staff”
The location was ideal . Close to Erasmia where we attended a wedding. The aircon and heater were out of order. It was freezing . Staff didnt sort out either. My dad is over 80 yrs old. We were not given another room. When we requested for additional blankets . They were provided for after more than an hour. Lighting is very poor . Not user friendly for applying make up and dressing up. No facial tissues in the bathroom in existing tissue box . None were brought even after requesting for all the five rooms that we booked. I dont think I would like to stay there again. Especially not in winter.
Disappointing stay. Rug and floor was wet upon arrival. There were no towels A single blanket for 2 single beds Heater was out of order and not fixed the next day as told.
Very comfortable ”
The worst thing about our stay was that the toilet at times did not flush but maintenance came quickly to sort it out. Another con was the aircon did not work properly. But overall the stay was good and pleasant. Staff were friendly.
Service is the worst. ”
Terrible staff attitude. Rooms were exceptionally late. Staff scream at each other in the passage. Towels were smelly and filthy although delivered 3 hours after a late check inn due to delays on their side.
We had a great stay, the unfortunate we experienced was problem with the door. The card could not open for several times we had to insert the card till it opened or we called reception to assist. Besides the door issue it's a really beautiful hotel, won't mind visiting again.
Family trip and weekend getaway”
good enjoyable weekend
Peace disturbance ”
Everything was on point and the spa was exceptional as always. Except for the noisy guests with full blast music; disturbing other guests (me) especially in the wee hours of the morning and not being called to order by the hotel staff.
Unpleasant morning at Velmore”
My first night was not that pleasant. There were a group of noisy fellow guests which the establishment failed to contain. The morning thereof was the worst; with loud music and sing-a-long as early as just after 4am. The hotel waited to get complains before attending to the noise; needless to say the noise never died and was forced to wake up before my intended time.
Unclean Unfriendly and Disrepair”
Previous occupants dirt uncleared Staff unwilling to do their job Many things broken or not working.
Little too far from ANY shops / malls ( 16km.) Pool dirty ( not cleaned or looked after)
Overall was good”
Very nice hotel, staff are awesome, but i find it could be a little cleaner and i find that the pool is to far and was dead
What I think of Velmore ”
It was very peaceful and calming
Nice Lodge style with ok kitchen.”
They did not know about our stay and did not have any rooms availbly the first of our Three Days stay. The staff took us to Another hotel 20 minutes away that was very good. All on their expense.
Dear Mohamed, Thank you for your feedback and please accept our apologies for the late response. Looking forward to welcome you back in the near future. Kind Regards