White Swan Hotel
White Swan Hotel
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"Very good service, nice hotel and clean."

yeo

27 April 2018

Standard Room - Queen Bed - Guestroom White Swan Hotel
Standard Room - Queen Bed - Guestroom
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Lobby White Swan Hotel
Lobby
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Lobby White Swan Hotel
Lobby
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Interior view White Swan Hotel
Interior view
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Excellent
Location
8.8
See all 65 photos White Swan Hotel
See all 65 photos
Removed from saved list
2017

White Swan Hotel

Excellent location
See what's nearby
Excellent
From 886 reviewsSee what guests said
8.8
Recommended by 95% of guests
  • 680 meters to public transportation

  • Airport transfer

  • Currency exchange

  • Free Wi-Fi in all rooms!

Room choices
8.6
Excellent
Room comfort & quality
This property is in high demand!Booked 17 times in the last 24 hours | 8 travelers are looking at this property right now
Club Deluxe City View
Club Deluxe City View
...
  • City view
  • 60 m²/646 ft²
  • 1 king bed or 2 double beds
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Executive Deluxe River View Rooms
Executive Deluxe River View Rooms
...
  • River view
  • 60 m²/646 ft²
  • 1 king bed
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Deluxe River View Twin Bed
Deluxe River View Twin Bed
...
  • River view
  • 60 m²/646 ft²
  • 2 single beds
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Club Executive Suite
Club Executive Suite
...
  • River view
  • 90 m²/969 ft²
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Deluxe City View with King Bed
Deluxe City View with King Bed
...
  • City view
  • 60 m²/646 ft²
  • 1 king bed
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Deluxe River View King Bed
Deluxe River View King Bed
...
  • River view
  • 60 m²/646 ft²
  • 1 king bed
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Deluxe City View Twin Bed
Deluxe City View Twin Bed
...
  • City view
  • 60 m²/646 ft²
  • 2 single beds
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Club Premier Suite
Club Premier Suite
...
  • River view
  • 90 m²/969 ft²
  • 1 king bed
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Package- Deluxe Double or Twin Room
Package- Deluxe Double or Twin Room
...
  • City view
  • 60 m²/646 ft²
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Standard Room - Queen Bed
Standard Room - Queen Bed
...
  • City view
  • 30 m²/323 ft²
  • 1 queen bed
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More about White Swan Hotel

More about White Swan Hotel

"Excellent stay."

Reviewed 17 December 2017

Ying T. from United States

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Family with young children

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What to eat nearby

Chinese cuisine
Chinese cuisine
TaoRan Xuan (ShaMian)
170 m Chinese
Jiao Mei Restaurant (Shamian)
280 m Chinese
XiGuan Yue
370 m Chinese
Fast food
Fast food
Dou Cheng Kuai Can (Sui Xing Plaza)
430 m Fast food
GoodTime(LuJu Road)
610 m Fast food
Papa John's Pizza (Sai Bo)
1.2 km Fast food
Asian cuisine
Asian cuisine
Qiaomei Languifang (Shamian)
320 m Asian, Chinese
Tai Zhen NiuQiao CanGuan
370 m Asian, Chinese, Thai
Jiu Mao Jiu Shan XiMian Guan (XiChengDu Hui)
780 m Asian

What they offer

"Friendly and helpful staff."

Kin W. from Hong Kong

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Family with young children
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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Announcements

Due to the weather condition, the swimming pool and jacuzzi are close until September 30, 2018.

Real reviews from real guests

Agoda Reviews (886)Booking.com Reviews (1167)
8.8
Cleanliness9.2
Facilities9.0
Location8.8
Room comfort and quality8.6
Service8.9
Value for money8.6
Provided by verified guests of Agoda
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Deluxe City View with King Bed
Deluxe River View King Bed
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Showing 487 verified guest comments
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8.4
Excellent
Hui from United States
Solo traveler
Deluxe River View Twin Bed
Stayed 1 night in August 2018
FIRST TIME VISIT”
THE STAFF WERE ATTENTIVE AND MOST FREINDLY. ESPECIALLY THE FRONT DESK. ROOM WAS JUST AS DESCRIBED ONLINE. EVERYONE WAS SO NICE. WE WERE ABLE TO GRAB A TABLE AT THE RESTAURANT AFTER PRE-CHECKIN WITH 5 MINS OF WAITING TIME. THAT WAS AWESOME. STAFFS WE COUNTERED FROM FRONT DESK, BELLMAN, CONCIERGE AND WAITRESS IN THE RESTAURANT WAS FRIENDLY AND HELPFUL. I QUITE SURPRISED OF THE EXCELLENT SERVICE WE RECEVEID DURING OUR STAY. COMMUNICATON WAS FLAWLESS AS THEY DO SPEAK CHINESE AND ENGLISH AS WELL. I ONLY THING THAT WE COULDN'T GET A LATER CHECKOUT AS THE HOTEL IS SOLD OUT. WOULD RECOMMEND THIS HOTEL AND MOSTLY BE BACK AGAIN.
Reviewed September 15, 2018
Dear guest, Thank you for choosing the White Swan Hotel and taking time to give us a feedback of your experience here. We are pleased to hear you enjoyed your stay here. Thank you once again for your recommendation and we look forward to your coming again. Best regards, White Swan Hotel
Responded September 15, 2018
White Swan Hotel
9.6
Exceptional
GuoHui from Canada
Family with young children
Standard Room - Twin Bed
Stayed 7 nights in August 2018
Very comfortable and clean Room”
I had stayed in a stander twin room for 7 nights and I like this hotel very much. The room is a bit small but it is very clean and well ventilation. The bed is comfortable. WIFI is strong and fast. My only complaint is that the swimming pool changing room (Men) is dirty and smelly.
Reviewed August 26, 2018
Dear guest, Thank you for taking time to share your recent experience at the White Swan with us. We have noted your comments in regards to our swimming pool changing room and have addressed this matter with our Fitness Center. We will strengthen our management to provide a comfortable environment for all our guests. We look forward to welcoming you again at another opportunity and thank you for your visit. Best regards, White Swan Hotel
Responded September 01, 2018
White Swan Hotel
9.2
Exceptional
Onna from Canada
Couple
Standard Room - Queen Bed
Stayed 3 nights in August 2018
Amazing customer service, very tentive.”
There isn't any cons, but if I had to write one would be the poor design if the bath tub, water leaks out makes the bathroom floor very wet and slippery, honestly thats no big deal cause the people at the hotel are so amazing, very tentive, super helpful, they go above and beyond.
Reviewed August 06, 2018
Dear Onna, Thank you for sharing your recent experience of your stay with us. We are pleased to hear that you had enjoyed your stay with us. Thanks for your comment about the bathroom floor, improvement will be considered. We look forward to welcoming you again at another opportunity. Best wishes, White Swan Hotel
Responded August 06, 2018
White Swan Hotel
10.0
Exceptional
Neil from South Africa
Business traveler
Standard Room - Queen Bed
Stayed 2 nights in April 2018
EXCELLENT HOTEL”
This must be one of the best hotels I have ever stayed in. Excellent Hotel
Reviewed July 12, 2018
Dear Neil, Thank you for your visit and giving us your valuable feedback. We are pleased to hear that you enjoyed your stay with us. We look forward to welcoming you again at another opportunity. Best wishes, White Swan Hotel
Responded July 13, 2018
White Swan Hotel
9.6
Exceptional
David from Australia
Couple
Deluxe River View King Bed
Stayed 3 nights in June 2018
Paradise on the Pearl”
The white swan is a gorgeous high end hotel on the banks of the Pearl River . Shamlian island is a colonial sanctuary away from the bustle of Guangzhou. Riverview definitely worth it. Who needs a TV?
Reviewed July 05, 2018
Dear David, Thank you for your visit and giving us your valuable feedback. We are pleased to hear that you enjoyed your stay with us. We look forward to welcoming you again at another opportunity. Best wishes, White Swan Hotel
Responded July 05, 2018
White Swan Hotel
10.0
Exceptional
Nana from Ghana
Couple
Standard Room - Queen Bed
Stayed 3 nights in June 2018
Exceptional”
very nice hotel but the bread rolls shouldn't be microwaved
Reviewed June 23, 2018
Dear Nana, Thank you for taking time to share your recent experience at our hotel. We have share your advice to the catering manager and will make adjustments for that. Thank you for your visit and we look forward to welcome you again at another occasion as our esteemed guest. Best wishes, White Swan Hotel
Responded June 30, 2018
White Swan Hotel
10.0
Exceptional
Nana from Ghana
Couple
Standard Room - Queen Bed
Stayed 3 nights in June 2018
Exceptional”
Splendid Hotel
Reviewed June 23, 2018
Dear Nana, Thank you for your visit and giving us your valuable feedback. We are pleased to hear that you enjoyed your stay with us. We look forward to welcoming you again at another opportunity. Best wishes, White Swan Hotel
Responded June 25, 2018
White Swan Hotel
10.0
Exceptional
Fook from Singapore
Family with young children
Standard Room - Twin Bed
Stayed 4 nights in June 2018
Pleasant and comfortable”
Staff are responsive and courteous. I was informed of an ongoing promotion. This enabled me to upgrade to a room on a higher floor with a better view supposedly at a good price.
Reviewed June 17, 2018
Dear Fook, Thank you for your visit and giving us your valuable feedback. We are pleased to hear that you enjoyed your stay with us. We look forward to welcoming you again at another opportunity. Best wishes, White Swan Hotel
Responded June 20, 2018
White Swan Hotel
10.0
Exceptional
Henry from United States
Group
Club Deluxe City View
Stayed 1 night in May 2018
My favorite hotel!”
The staff is very friendly and professional. Their breakfast is definitely worth it, so try to include it in the stay. The grounds are nice, their pool and exercise facilities are great. Their restaurants get pretty packed, so expect large crowds during lunch and dinner hours.
Reviewed May 30, 2018
Dear Henry, Thank you for staying at White Swan Hotel and providing us with your valuable feedback. We are pleased to hear that you enjoyed your stay with us. We look forward to the pleasure of welcoming you again as our esteemed guest. Best wishes, White Swan Hotel
Responded May 31, 2018
White Swan Hotel
10.0
Exceptional
Tony from United Kingdom
Business traveler
Deluxe River View King Bed
Stayed 4 nights in April 2018
Exceptional”
Excellent Hotel in terms of room, staff and location, with the added benefit of the use of the Boat/ Ferry to travel and return daily to the Canton Fair, the latter gives you the choice to plan and review the days events in an ideal setting, We will choose again! Tony
Reviewed May 29, 2018
Dear Tony, Thank you for choosing the White Swan Hotel and taking time to give us a feedback of your experience here. We are pleased to hear you enjoyed your stay here. Thank you once again for your recommendation and we look forward to your coming again. Best wishes, White Swan Hotel
Responded May 31, 2018
White Swan Hotel
9.6
Exceptional
Andrew from Hong Kong
Group
Standard Room - Twin Bed
Stayed 2 nights in May 2018
Exceptional”
3 couples ; one from Canada!
Reviewed May 17, 2018
Dear Andrew, Thank you for your visit and giving us your valuable feedback. We are pleased to hear that you enjoyed your stay with us. We look forward to welcoming you again at another opportunity. Best wishes, White Swan Hotel
Responded May 18, 2018
White Swan Hotel
10.0
Exceptional
yeo from Singapore
Couple
Executive Deluxe River View Rooms
Stayed 3 nights in April 2018
Excellent”
Always will stay here whenever in Guangzhou. Very good service, nice hotel and clean. Nice park outside and conveniet
Reviewed April 27, 2018
Dear guest, Thank you for your visit and giving us your valuable feedback. We are pleased to hear that you enjoyed your stay with us. We look forward to welcoming you again at another opportunity. Best wishes! White Swan Hotel
Responded April 28, 2018
White Swan Hotel
6.8
Good
Sau from China
Couple
Standard Room - Queen Bed
Stayed 3 nights in March 2018
We experienced poor house keeping service”
We stayed 3 nights and just requested 2 times house keeping service. The 1st house keeping service is really bad, my shorts placed at bed originally but they threw it into the floor and made it dirty. Also didnt refill shower gel. But the 2nd house keeping service is really good, clean and tidy.
Reviewed April 03, 2018
Dear guest, Thank you for sharing your comment of your recent experience at the White Swan Hotel. We apologized for the substandard House Keeping service, and it has been share with the hotel management. They will ensure all our associates are providing the same excellent service to our guests at all times. Thank you for your support and we look forward to welcoming you again as our esteemed guest. Best wished, White Swan Hotel
Responded April 04, 2018
White Swan Hotel
9.6
Exceptional
Yan from China
Group
Standard Room - Twin Bed
Stayed 1 night in November 2017
Very nice hotel to represent GuangZhou”
I was here once when I was 9 years old and this time is so different as the hotel have been refreshed several time I guess. Very nice view to the river and city. Quite place to enjoy with friend to spend vacation out of busy schedule. Room is very clean and confortable. Staff also very friendfly and helpful. This is a hotel you must stay to experience the heart of Guangzhou.
Reviewed January 29, 2018
Dear Yan, Thank you for sharing your recent experience at the White Swan Hotel with us. We are pleased to hear that enjoyed your stay with us, giving us high praise for our successfully completed renovation as well as the services experienced. We thank you for your valuable support and look forward to remaining your favorite hotel in Guangzhou for you and your friends in the years to come. Best wishes, White Swan Hotel
Responded January 30, 2018
White Swan Hotel
10.0
Exceptional
Lo from Hong Kong
Couple
Deluxe City View with King Bed
Stayed 1 night in November 2017
normal”
normal
Reviewed January 18, 2018
Dear guest, thank you for taking time to let us know your impression of your recent stay with us and we look forward to your next visit. Have a nice day! White Swan Hotel
Responded January 19, 2018
White Swan Hotel
7.2
Very good
Ruth from United States
Family with teens
Standard Room - Queen Bed
Stayed 3 nights in December 2017
Very good”
Terrible check in experience. We had 2 rooms for 3 nights. We arrived at 2 pm, check in time. Neither rooms were ready. Gave us free soft drinks or tea only. Checked in by 4 pm. One room was fine, but the other room had a terrible musky smell. The person who dropped off the luggage smelled it as well. I was told it will be another 30 minutes to get a replacement room on the 7th floor. It was not until 6 pm that we got a replacement room, a different one than the one on the 7th floor. So the check in experience was terrible, hotel did nothing to compensate, not even a free breakfast. They said no when we asked. We had dim sum there one day, very good, but very pricey, like Hong Kong hotel prices. We also had a dinner there and pre ordered half a baby pig. It was so fatty, all fat, no meat, unlike great ones at Lei Garden. They allowed us to return it. The rest of the food was good. But I think for the money and with so many high end hotels in Guangzhou, one could do better.
Reviewed January 06, 2018
Dear Guest, Thank you for staying at White Swan Hotel and providing us with your valuable feedback. We have noted your observation on the check-in/out procedures and we will look into how to further expedite this process for the convenience of our guests while adhering to all the legal requirements as mandated by law. Please do accept our apologies to keep you waiting for your room upon check-in, this Chinese public holiday extremely busy for us with all rooms completely booked for the entire holiday period and a challenge for our Housekeeping Department to get rooms ready due to the late check-out of departing guests. We are sorry for your disappointment with dinner in our Hotel, we have already shared this matter to relevant department, and they will consider it for further improvement. Thank you again for sharing your experience, and we look forward to welcoming you again at another occasion in future. Best Wishes, White Swan Hotel
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White Swan Hotel
10.0
Exceptional
Loo from Malaysia
Couple
Standard Room - Queen Bed
Stayed 4 nights in December 2017
relax, happy, friendly atmosphere”
private road along river leading to hotel in busy Guangzhou is a gem. next to fantastic restaurants yet shielded amongst historical buidlings
Reviewed January 04, 2018
Dear Loo, Thank you for taking time to share your recent experience with us. We are pleased to hear that you enjoyed your stay with us and also had a chance to discover the many interesting places around the hotel, the cultural heart of Guangzhou! We truly appreciate your kind comments that will serve as a wonderful encouragement to continue our commitment to excellence in the great tradition of this iconic property. We look forward to the pleasure of welcoming you again as our esteemed guest. Best Regards, White Swan Hotel
Responded January 05, 2018
White Swan Hotel
9.6
Exceptional
Rachel from Malaysia
Solo traveler
Standard Room - Queen Bed
Stayed 1 night in December 2017
Love this hotel!”
Excellent service from bellboys to receptionist to customer service. Best hotel in Shamian. All the front office staff was very good, speak good cantonese and some english especially Thomas (cannot remember the name, I think it was Thomas) most helpful. Will definitely come back again.
Reviewed December 30, 2017
Dear Rachel, thank you for sharing your recent experience at our hotel with us. We are pleased to hear you enjoyed your stay here and that you also had the opportunity to explore the surroundings of beautiful Shamian island with its many historic buildings and lush green parks at the banks of Pearl River. We are happy to share your special commendation to our receptionist Mr. WeiFeng Bi (Thomas) to acknowledge his good service. Again, many thanks for your patronage and we look forward to have the pleasure of welcoming you again at some other opportunity. Best Regards White Swan Hotel
Responded December 31, 2017
White Swan Hotel
7.6
Very good
Kin from Hong Kong
Family with young children
Standard Room - Queen Bed
Stayed 2 nights in December 2017
friendly and helpful staff. Excellent location ”
friendly and helpful staff. Excellent location where you can forget about the messy and crowned Guangzhou. Unfortunately the hotel lobby always fills up with non hotel visitors that jam and make noisy all time. This is China.. crowded and energetic. By the way, room is relatively small compare to those new hotels...
Reviewed December 27, 2017
Dear guest, Thank you for sharing your recent experience at the White Swan with us. We are pleased that you enjoyed your stay with us and have taken note of your various comments. As a special place for Guangzhou People, Shamian Island and our hotel are extremely popular especially in holidays like Christmas. In regards to your comment about the room size, we recommend a Deluxe Room at a nominal additional charge for your next visit, which is twice the size of our Standard Rooms with more luxurious amenities. We look forward to welcome you again at another occasion. Best Regards, White Swan Hotel
Responded December 28, 2017
White Swan Hotel
9.6
Exceptional
Lai from Hong Kong
Couple
Standard Room - Twin Bed
Stayed 3 nights in December 2017
Five-star service in every aspect”
Spacious clean room, very nice staff, good swimming pool and gym facilities
Reviewed December 25, 2017
Dear Lai, Thank you for sharing your recent experience at our hotel with us. We are glad that you enjoyed your stay and hope to see you again very soon. Best Regards, White Swan Hotel
Responded December 26, 2017
White Swan Hotel
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