ARTOTEL Surabaya
ARTOTEL Surabaya
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"Everything just great."

Yuliani

01 April 2018

Studio 20 - Bed ARTOTEL Surabaya
Studio 20 - Bed
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Lobby ARTOTEL Surabaya
Lobby
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Lobby ARTOTEL Surabaya
Lobby
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Interior view ARTOTEL Surabaya
Interior view
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See map ARTOTEL Surabaya
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Excellent
Location
8.2
See all 32 photos ARTOTEL Surabaya
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Removed from saved list
2017

ARTOTEL Surabaya

Excellent location
See what's nearby
Excellent
From 1595 reviewsSee what guests said
8.0
Recommended by 93% of guests
  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Air conditioning

  • Daily housekeeping

Room choices
7.9
Very good
Room comfort & quality
This property is in high demand!Booked 12 times in the last 24 hours
Studio 25
Studio 25
...
  • City view
  • 25 m²/269 ft²
  • 1 king bed
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Studio 30
Studio 30
...
  • City view
  • 30 m²/323 ft²
  • 1 king bed
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Studio 20
Studio 20
...
  • City view
  • 20 m²/215 ft²
  • 2 single beds or 1 double b...
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Superior Room
Superior Room
...
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    Room Superior
    Room Superior
    ...
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      Superior Room
      Superior Room
      ...
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        studio standard
        studio standard
        ...
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          Superior Single
          Superior Single
          ...
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            studio standard
            studio standard
            ...
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              Standard Single
              Standard Single
              ...
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                More about ARTOTEL Surabaya

                More about ARTOTEL Surabaya

                "Great location."

                Reviewed 20 March 2018

                Regawa from Indonesia

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                Business traveler

                An overview

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                Nearest essentials

                Distances shown are straight-line distances on the map. Actual travel distances may vary.
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                What they offer

                "Staff were nice."

                hanny from Indonesia

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                Business traveler
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                What's nearby

                Distances shown are straight-line distances on the map. Actual travel distances may vary.
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                Property's guest policies

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                Some helpful facts

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                Real reviews from real guests

                Agoda Reviews (1595)Booking.com Reviews (555)
                8.0
                Cleanliness8.3
                Facilities7.4
                Location8.2
                Room comfort and quality7.9
                Service8.2
                Value for money8.2
                Provided by verified guests of Agoda
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                Studio 20
                Studio 25
                Studio 30
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                Showing 1208 verified guest comments
                12345
                10.0
                Exceptional
                Suprono from Indonesia
                Business traveler
                Studio 20
                Stayed 1 night in September, 2018
                Exceptional”
                again and again... like this hotel
                Reviewed September 20, 2018
                6.8
                Good
                Dony from Indonesia
                Solo traveler
                Studio 20
                Stayed 2 nights in September, 2018
                Recomended”
                So far so good
                Reviewed September 16, 2018
                Hi Mr. Dony ... warmest greeting from Artotel Surabaya .. Thank you for staying with us and reviewing us. Looking forward to welcoming you back here. We HeART You, Eggy Rigata - Hotel Manager
                Responded September 19, 2018
                ARTOTEL Surabaya
                10.0
                Exceptional
                yeheskial from Indonesia
                Couple
                Studio 20
                Stayed 1 night in September, 2018
                prime location”
                3*
                Reviewed September 10, 2018
                Dear Sir / Madam .. warmest greeting from Artotel Surabaya ... Thank you for staying with us and for your review. Looking forward to welcoming you back here. We HeART You, Eggy Rigata - Hotel Manager
                Responded September 19, 2018
                ARTOTEL Surabaya
                8.0
                Excellent
                Cynthia from Indonesia
                Solo traveler
                Studio 20
                Stayed 1 night in July, 2018
                good enough”
                brand new budget hotel. windows in every room which is good.
                Reviewed August 29, 2018
                Hello Cynthia ... warmest greeting from Artotel Surabaya ... Thank you for staying with us and for reviewing us. Looking forward to welcoming you back here. We HeART You, Eggy Rigata - Hotel Manager
                Responded August 31, 2018
                ARTOTEL Surabaya
                9.6
                Exceptional
                Elvira from Indonesia
                Business traveler
                Studio 20
                Stayed 2 nights in August, 2018
                Exceptional”
                Good location and nice room!
                Reviewed August 24, 2018
                Dear Elvira ... warmest greeting from Artotel Surabaya ... Thank you foe staying with us and for reviewing us ... Yes, located in downtown area, make us easier to access some good places in Surabaya ... Hope it makes you easier to get in touche with you relations here. Looking forward to welcoming you back here. We HeART You, Eggy Rigata - Hotel Manager
                Responded August 28, 2018
                ARTOTEL Surabaya
                6.4
                Good
                Fera from Indonesia
                Group
                Studio 25
                Stayed 2 nights in September, 2017
                Pleasant Stay”
                Clean hotel & nice breakfast. Location is actually easy to find and accessible, but a bit tricky since the traffic can be a pain sometimes during the busy hour.
                Reviewed August 23, 2018
                Hello Fera .. greetings from Artotel Surabaya ... ! Thank you for staying with us and reviewing us. Yes, our great location is one of our superiority, also surrounded with some good places to dine. We are looking forward to welcoming you back here. Warm regards, Eggy Rigata - Hotel Manager.
                Responded August 28, 2018
                ARTOTEL Surabaya
                8.8
                Excellent
                Le from Singapore
                Couple
                Studio 20
                Stayed 1 night in August, 2018
                Good for sleepover”
                Didn't use the facility nor explore the surroundings, as just need to sleep for one night and head to airport. Room is clean and spacious, but there is a strange smell when you check in---not those bad smells you typically get from hotels, but STRANGE, like very thick chocolate melting smell. After one night the smell went away
                Reviewed August 16, 2018
                Dear Sir / Madam, warmest greeting from Artotel Surabaya ... Thank you so much for staying with us. Our apology that our air aroma make your stay uncomfortable. We will review this air aroma with the concerned department. Thank you for being honest! Looking forward to welcoming you back here. We HeART You, Eggy Rigata - Hotel Manager
                Responded August 27, 2018
                ARTOTEL Surabaya
                5.6
                novy from Indonesia
                Couple
                Studio 20
                Stayed 1 night in August, 2018
                Worth the price but still need to improve ”
                We just spent one night stay at Artotel Surabaya. the architecture was similar with in Jakarta but i think, here much bigger than Jakarta. the room was quite nice, clean, and spacious. the thing need to improve is selection for the breakfast, and the taste was not really good. overall we enjoyed our stay at Artotel Surabaya, the hotel was located in city center so it was easy for us to reach everywhere like Mall, Restaurants, and etc.
                Reviewed August 13, 2018
                Dear Ms. Novy, warmest greeting from Artotel Surabaya ... Thank you for staying with us and writing us a review. Our apology for the inconvenience matter during your stay with us, we have take it as our note and forward it to our Food and Beverage Department for the soonest improvement. We are also glad that you were happy with our cleanliness. Looking forward to welcoming you back here. We HeART You, Eggy Rigata - Hotel Manager
                Responded August 23, 2018
                ARTOTEL Surabaya
                10.0
                Exceptional
                PEK from Indonesia
                Solo traveler
                Studio 20
                Stayed 1 night in August, 2018
                Nice interior Hotel”
                Good location and have very nice interior, just 1 night stay and it was very comfortable.
                Reviewed August 03, 2018
                Dear Mr. Ruddy ... warmest greeting from Artotel Surabaya. Thank you so much for staying with us and for reviewing us. Nice to know that you love to stay with us. Can't wait to see you stay with us again, see you very soon! We HeART You, Eggy Rigata - Hotel Manager
                Responded August 06, 2018
                ARTOTEL Surabaya
                9.6
                Exceptional
                Azhar from Indonesia
                Business traveler
                Studio 20
                Stayed 5 nights in July, 2018
                My fave hotel at Surabaya”
                What i love from this hotel are the decoration and artwork around the hotel, the cleaness, the comfy bed and the location. Near to Tunjungan Plaza and Ciputra World Mall. Love this hotel.
                Reviewed August 02, 2018
                Dear Sir / Madam... warmest greeting from Artotel Surabaya.... Nice to know that you love to stay with us and make us as your favorite hotel in Surabaya. Can't wait to see you again! We HeART You, Eggy Rigata - Hotel Manager
                Responded August 20, 2018
                ARTOTEL Surabaya
                8.0
                Excellent
                Suprono from Indonesia
                Business traveler
                Studio 25
                Stayed 1 night in July, 2018
                Very good”
                very nice hotel..
                Reviewed August 01, 2018
                Hi Pak Suprono ... warmest greeting from Artotel Surabaya... Thank you so much for the review. Looking forward to welcoming you back here! We HeART You, Eggy Rigata - Hotel Manager
                Responded August 06, 2018
                ARTOTEL Surabaya
                10.0
                Exceptional
                ruddy from Indonesia
                Couple
                Studio 20
                Stayed 1 night in July, 2018
                Nice and friendly”
                Nice interior design and good location, enjoyed my atau in the hotel
                Reviewed July 31, 2018
                9.6
                Exceptional
                Silvia from Indonesia
                Solo traveler
                Studio 20
                Stayed 1 night in July, 2018
                Exceptional”
                Rooms are clean and comfortable. Friendly staff. Good value for money!
                Reviewed July 25, 2018
                Hi Silvia! greetings from Artotel Surabaya... Glad to know that you had a lovable stay with us. Looking forward to welcoming you back here! We HeART You, Eggy Rigata - Hotel Manager
                Responded July 30, 2018
                ARTOTEL Surabaya
                9.6
                Exceptional
                Alan from Malaysia
                Solo traveler
                Studio 20
                Stayed 2 nights in May, 2018
                Excellent”
                Had another great stay. Price was fantastic. Room clean and provided excellent sleep quality. The staff were outstanding
                Reviewed July 23, 2018
                Hi Alan, greetings from Artotel Surabaya! Thank you for staying with us AGAIN. Glad to know that you had a 6reat Stay with us in our 6reat Month (This July is our 6th anniversary). A loyal guest as you give us more spirit to improve our service more and more. We really appreciate your nice review for us. See you very soon at Artotel Surabaya, we hope could serve again and again. We HeART You, Alan! Eggy Rigata-Hotel Manager.
                Responded July 26, 2018
                ARTOTEL Surabaya
                9.2
                Exceptional
                Agita from Indonesia
                Family with young children
                Studio 20
                Stayed 1 night in June, 2018
                GOOD STAFF”
                clean room good food good staff location so strategic
                Reviewed July 16, 2018
                Dear Guest. Warmest greeting from Artotel Surabaya! Thank you for nice review,. Located in downtown area make our hotel is easier to some good places in Surabaya. We are so happy knowing that you love our style and our services here. We do hope could see you again at Artotel Surabaya. Warm regards, Eggy Rigata - Hotel Manager.
                Responded July 17, 2018
                ARTOTEL Surabaya
                6.4
                Good
                Pei from Singapore
                Group
                Studio 20
                Stayed 1 night in July, 2018
                Nice exterior look but slow reception”
                The exterior of the hotel looks nice but the room have a cigarette smell upon checked in. We also waited for at least 45 min to get our room after checked in documentation was done where they keep telling us they will need to double check the room and we will just have to wait for 10mins for at least 3 times. Been travelling for some places but have never been to a hotel that makes me wait more than 45min to get a room. The reception should hav told us earlier they do nt have room side by side instead of letting us sit down and wait for nothing. Hope they could improve on this. Overall it was okay. Staff was polite.
                Reviewed July 12, 2018
                Dear Mr/Ms. Pei, warmest greeting from Artotel Surabaya. Thank you for staying with us and for the review. We do apologize for the unfortunate experience and taken for a long time in check in process. We have address it to the concerned department for our improvement in services. We do hope we could welcoming you again with the better Artotel Surabaya. We HeART You, Eggy Rigata - Hotel Manager.
                Responded July 17, 2018
                ARTOTEL Surabaya
                9.6
                Exceptional
                Putu from Indonesia
                Business traveler
                Studio 20
                Stayed 5 nights in June, 2018
                The hospitality is beyond your expectation ”
                The food, ambiance, the people, rooms and the services is just always good. i'm always prefer to stay here if i go to surabaya !. just need swimming pool :D
                Reviewed July 05, 2018
                Dear Mr/Ms. Putu, warmest greeting from Artotel Surabaya! Thank you so much for choosing us as for your favorite place to stay. It's great to know that you had a memorable stay with us and thank you for praising our services. We also want to welcoming you back again and again! Eggy Rigata - Hotel Manager.
                Responded July 17, 2018
                ARTOTEL Surabaya
                9.6
                Exceptional
                Agita from Indonesia
                Family with young children
                Studio 20
                Stayed 1 night in June, 2018
                recommended”
                makanan enak staff ramah kamar bersih smuanya gada keluhan
                Reviewed June 30, 2018
                Dear Bu Agita... warmest greeting from Artotel Surabaya... Thank you for staying with us. Happy to know that you love to stay with us. Hope we could welcome you again as soonest! See you very soon. We HeART You, Eggy Rigata-Hotel Manager
                Responded July 04, 2018
                ARTOTEL Surabaya
                8.0
                Excellent
                Halim from Indonesia
                Family with young children
                Studio 25
                Stayed 1 night in June, 2018
                good”
                i guess the ac needs to be serviced because the air was stale. parking space is also limited..
                Reviewed June 25, 2018
                Dear Pak Halim ... warmest greeting from Artotel Surabaya... Thank you so much for staying with us. Our apology for any inconvenience matter during your stay with us. We have take them as our note for the soonest action and for our improvement. Looking forward to welcoming you back here with our better services. We HeART You, Eggy Rigata- Hotel Manager
                Responded June 26, 2018
                ARTOTEL Surabaya
                7.2
                Very good
                Lee from Malaysia
                Solo traveler
                Studio 20
                Stayed 1 night in February, 2018
                Quite good”
                Artsy, clean and overall quite clean. Staff not very friendly though.
                Reviewed June 21, 2018
                Dear Mr. Lee, warmest greeting from Artotel Surabaya... Thank you for staying with us and for loving our artsy style. Our apology for our unfriendly staff and for any inconvenience matter during your stay here. Hope we could hear directly from you about, we really appreciate any suggestions from our guest for our encouragement. Thank you for being honest, Mr. Lee. Looking forward to welcoming you back here with a better service. We HeART You, Eggy Rigata
                Responded June 26, 2018
                ARTOTEL Surabaya
                12345
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