Blue Waters Hotel
Blue Waters Hotel
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Deluxe King Room - South Facing Blue Waters Hotel
Deluxe King Room - South Facing
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Exceptional
Location
9.1
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What guests are saying:
Not giving us the room we booked for, it was sorted and I was happy.
Rayneck from South Africa
Family with young children
Excellent hotel view. Outstanding breakfast
Thandeka from South Africa
Solo traveler
Nice lovely cozy room prefect for a couple weekend breakaway
Thamodran from South Africa
Couple
Nice buffet
Noloyiso from South Africa
Family with teens
Best treatment ever Thanks to Bonnie and Thapelo Best service
Mpume from South Africa
Group
Restaurant services
mahmood from South Africa
Group
Breakfast and dinner perfect. Wifi works perfectly in every room. Clean rooms and linen. Will go back definitely on my next family holiday.
Oscar from South Africa
Family with young children
Location and room view
Hamad from Qatar
Family with teens

Blue Waters Hotel

Exceptional location
- Inside city center
- What's nearby?
Excellent
From 1434 reviewsSee what guests said
8.2
/
10
Excellent value for money
8.1
Recommended by 88% of guests
Value for money8.1
Distance to city center2.0 Km
Location rating9.1
Nearest airportKing Shaka International Airport (DUR)
Distance to airport25.4 km
  • Airport transfer

  • 120 meters to the beach

  • Sauna

  • Breakfast [free]

Select your room
7.7
Very good
Room comfort & quality
This property is in high demand!Booked 12 times since yesterday | 29 travelers are looking at this property right now
Deluxe Executive Family Suite - Sea Facing
Deluxe Executive Family Suite - Sea Facing
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  • Room size: 68 m²/732 ft²
  • Sea view
  • 2 single beds and 1 king be...
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Deluxe Family Room – Disability Access
Deluxe Family Room – Disability Access
...
  • Room size: 53 m²/570 ft²
  • Partial ocean view
  • 2 single beds and 1 king be...
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Deluxe Quadruple Room - Sea Facing
Deluxe Quadruple Room - Sea Facing
...
  • Room size: 36 m²/388 ft²
  • Sea view
  • 2 single beds and 1 king be...
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Deluxe Family Room - North Sea Facing
Deluxe Family Room - North Sea Facing
...
  • Room size: 53 m²/570 ft²
  • Partial ocean view
  • 2 single beds and 1 king be...
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Deluxe Quadruple Room - North Sea Facing
Deluxe Quadruple Room - North Sea Facing
...
  • Room size: 36 m²/388 ft²
  • Partial sea view
  • 2 single beds and 1 king be...
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Deluxe Twin Room - Sea Facing
Deluxe Twin Room - Sea Facing
...
  • Room size: 34 m²/366 ft²
  • Sea view
  • 2 single beds
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Deluxe King Room - South Facing
Deluxe King Room - South Facing
...
  • Room size: 34 m²/366 ft²
  • Partial sea view
  • 1 king bed
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Deluxe King Room - Sea Facing
Deluxe King Room - Sea Facing
...
  • Room size: 34 m²/366 ft²
  • Sea view
  • 1 king bed
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Deluxe King Room - North Sea Facing
Deluxe King Room - North Sea Facing
...
  • Room size: 34 m²/366 ft²
  • Partial ocean view
  • 1 king bed
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Deluxe Quad Side Sea View
Deluxe Quad Side Sea View
...
  • Shower
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More about Blue Waters Hotel

More about Blue Waters Hotel

An overview

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Nearest essentials

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What they offer

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What's nearby

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Property's guest policies

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Some helpful facts

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Real reviews from real guests

Agoda Reviews (1434)Booking.com Reviews (6086)
8.2
/
10
Cleanliness8.0
Facilities7.6
Location9.1
Room comfort and quality7.7
Service8.0
Value for money8.1
Provided by verified guests of Agoda
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Showing 985 verified guest comments
12345
5.6
peter from South Africa
Family with young children
Deluxe Twin Room - Sea Facing
Stayed 3 nights in January, 2019
Over rated ”
The hotel is over rated, it does not deserve to be 4 star, the facilities are not 4 star rates , after shower water all over the floor , cockroaches, the whole floor tiled, the pool was not working, no gym only bed and breakfast, facilities too old , the front area doesn’t reflect the rooms inside
Reviewed January 12, 2019
4.8
Vanessa from South Africa
Family with teens
Deluxe Quadruple Room - North Sea Facing
Stayed 2 nights in January, 2019
I sm a frequent guest but was exceptionally disappointed on my last visit. ”
The establishment does not life you to its 4 star rating. Rooms aren't cleaned thoroughly. The shower was leaking into the passage. Lifts haven't been properly operational since last year. Work the exception of Kirsten at reception and the porters the staff are unfriendly and behavior leaned more toward doing us a favour rather than providing assistance. Not allowed to enter the premises with food or beverages but tea, coffee and bottled water in the room are only provided on the day off arrival!!!
Reviewed January 10, 2019
7.6
Very good
Charles from South Africa
Business traveler
Deluxe Twin Room - Sea Facing
Stayed 3 nights in January, 2019
Room 606 is falling apart”
I stay a lot at blue waters and Belair. Usually the aircons do not work at Blue waters, however i was pleasantly surprised to see it worked in room 606. However Room 606 seems to be the room where the broken furniture and beds are put in as well as broken tiles in the bathroom, broken railing outside which i very dangerous, broken bathroom door lock, both beds legs broken off on one side, bed is bent in middle, patio door does not close easily, windows where filthy and a number of other items. Housekeeping also seem to consider this room a dud because they never even bothered to replace the toilet paper or coffee during the 4 days i was there, even after asking reception to please sort it out. In a nutshell, Blue Waters is going backwards and not forwards if i compare it to 2 years ago. Another really irritating problem is their pathetically slow check in process. Put more people out front if you see there is a que going out the door. Not acceptable, and this is at anytime from 14:00!
Reviewed January 10, 2019
Dear Valued Guest. Thank you for taking the time to provide us with feedback regarding your stay. We are disappointed to hear that you experienced difficulties during your stay. We can assure you this is not the level of service we are proud to offer. The matters mentioned have been taken up with the relevant departments to investigate and also reprimand staff concerned. We have noted your points where we have not met your expectations and are looking for ways of how we can improve on this. We do sincerely hope that you will consider choosing the Blue Waters as a future holiday destination. Yours in Hospitality, Kirsten Anthony, Guest Services Liaison.
Responded January 10, 2019
Blue Waters Hotel
8.0
Excellent
sylvia from South Africa
Family with teens
Deluxe Family Room - North Sea Facing
Stayed 6 nights in December, 2018
everything is perfect”
i love Blue water so so much. please try to fix the swimming pool entrance for us big ladies. please try to fix the entrance and the water is still cold. but in general i still love blue waters i visit Durban each year.. i am also coming this year again. thank you very much.
Reviewed January 09, 2019
Thank you so much for taking the time to provide us with feedback. We have noted your points where we have not met your expectations and are looking for ways of how we can improve on this. We look forward to welcoming you back soon! Yours in hospitality, Kirsten Anthony, Guest Services Liaison.
Responded January 10, 2019
Blue Waters Hotel
9.2
Exceptional
Livhuwani from South Africa
Family with young children
Deluxe Quadruple Room - Sea Facing
Stayed 1 night in December, 2018
Good location, beautiful views of the city and Indian ocean.”
The family room was spacious and had beautiful views of the city and the Indian ocean from the balconies. Scrumptious buffet breakfast. However I didn't like that the room had one bathroom in the main bedroom, privacy was limited with kids walking in and out.
Reviewed December 24, 2018
Dear Valued Guest. Thank you for taking the time to provide us with feedback regarding your stay. We are thrilled to hear that you had a lovely stay with us and the amazing service and treatment that you received during your stay with us. We look forward to your return stay with us. Yours in Hospitality, Kirsten Anthony, Guest Services Liaison.
Responded December 27, 2018
Blue Waters Hotel
8.0
Excellent
Victor from South Africa
Family with teens
Deluxe Family Room – Disability Access
Stayed 2 nights in January, 2019
Blue Water's Experience”
We had a fairly good stay. However, beware of hidden costs such as ironing of clothes. Unlike other hotels, irons are not available and you have to per R12 per item. Also parking is limited and ensure that you book parking early to avoid parking your vehicle outside.
Reviewed January 08, 2019
Dear Valued Guest. Thank you for taking the time to provide us with feedback regarding your stay. We unfortunately do not have irons in the rooms as we are not a self-catering hotel and it could be a safety hazard. This Hotel information is found on Website and Confirmation. We do sincerely hope that you will consider choosing the Blue Waters as a future holiday destination. Yours in Hospitality, Kirsten Anthony, Guest Services Liaison.
Responded January 10, 2019
Blue Waters Hotel
8.0
Excellent
sylvia from South Africa
Family with young children
Deluxe Executive Family Suite - Sea Facing
Stayed 6 nights in December, 2018
swimming pool ”
the vacation was good. i am still worried about the swimming pool because i have requested earlier that we are struggling to get into that. it must be changed so that the fully people can be able to use it easily without fear of falling on those steps (silver stairs) please.
Reviewed January 08, 2019
Thank you so much for taking the time to provide us with feedback. We have noted your points where we have not met your expectations and are looking for ways of how we can improve on this. We look forward to welcoming you back soon! Yours in hospitality, Kirsten Anthony, Guest Services Liaison.
Responded January 10, 2019
Blue Waters Hotel
10.0
Exceptional
Portia from South Africa
Family with young children
Deluxe Quadruple Room - Sea Facing
Stayed 3 nights in January, 2019
The best experience ever. Beautiful hotel and scrumptious breakfast buffet ”
The breakfast was top notch
Reviewed January 09, 2019
Dear Valued Guest. Thank you for taking the time to provide us with feedback regarding your stay. We are thrilled to hear that you had a lovely stay with us. We look forward to your return stay with us. Yours in Hospitality, Kirsten Anthony, Guest Services Liaison.
Responded January 10, 2019
Blue Waters Hotel
8.8
Excellent
Christopher from South Africa
Solo traveler
Deluxe King Room - North Sea Facing
Stayed 1 night in January, 2019
Chris from Johannesburg”
The view was the best and the staff very friendly and assisting. The bedding was so comfortable like sleeping for the first time. Also like the electricity technology
Reviewed January 14, 2019
8.8
Excellent
Somayya from South Africa
Business traveler
Deluxe Executive Family Suite - Sea Facing
Stayed 1 night in November, 2018
Excellent”
I stay quite often at this hotel. Each room needs to be equipped with up to date phone chargers (some rooms don't have) the air cons need to be updated. There is only "low" or "high" settings. The windows needs to cleaned on a regular basis. The rooms are clean but not super clean. If you move stuff like an ottoman you find dirt under it. The breakfast needs to be changed. It gets boring after a while. They should separate the vegetarians from the meats completely. Don't make waffles everyday. Introduce pancakes or flap Jack's... Just make breakfast much more interesting. Also they should cater for the kosher/ halaal / vegetarian eaters more... As you stay on the higher floors the reception of the TV is bad.... Overall its a good value for money hotel. Just needs a few improvements.
Reviewed November 06, 2018
Thank you so much for taking the time to provide us with feedback. We have noted your points where we have not met your expectations and are looking for ways of how we can improve on this. We look forward to welcoming you back soon! Yours in hospitality, Kirsten Anthony, Guest Services Liaison.
Responded November 08, 2018
Blue Waters Hotel
5.2
Sne from South Africa
Couple
Deluxe King Room - North Sea Facing
Stayed 1 night in December, 2018
Not worth the price!”
The only thing that stood out is the breakfast and seaview. The breakfast is exceptional and trys to cater for everyone. Cons: the rooms are smaller than advertised. You basically have to pay for almost everything. The deco is outdated. You are not allowed to bring in food, which is problematic for some of us who eat specific foods not served in their restaurant. Prepare to feel like a school kid when they have to stop you and check you into a register every time you come back into the hotel. Worst part is the cleaners stole from us. Honestly don't think I'll return as it's not worth the money paid.
Reviewed December 28, 2018
Dear Valued Guest. Thank you for your feedback regarding your stay. We are pleased to hear you enjoyed the Breakfast Buffet served in our Versailles Restaurant and the Prime Location with Ocean Views. We are disappointed to hear that you experienced difficulties during your stay. Kindly be advised we are unfortunately a Non self-catering establishment, therefore external outlets are permitted to be in the Hotel as we do have a Restaurant on our Premises. It is of Hotel Standard Policy to have security on the Premises, We however do apologize for the inconvenience caused during your stay. We would further like to stress that safety of our Guests is priority and cannot be compromised whatsoever. We do sincerely hope that you will consider choosing the Blue Waters as a future holiday destination. Yours in Hospitality, Kirsten Anthony, Guest Services Liaison.
Responded December 29, 2018
Blue Waters Hotel
8.8
Excellent
Patience from South Africa
Couple
Deluxe King Room - North Sea Facing
Stayed 3 nights in December, 2018
Excellent”
Staff are very helpful and welcoming. Location and rooms are good.
Reviewed January 06, 2019
Dear Patience. Thank you for taking the time to provide us with feedback regarding your stay. We are thrilled to hear that you had a lovely stay with us and the amazing service and treatment that you received during your stay with us. We look forward to your return stay with us. Yours in Hospitality, Kirsten Anthony, Guest Services Liaison.
Responded January 10, 2019
Blue Waters Hotel
10.0
Exceptional
Oarabile from South Africa
Couple
Deluxe King Room - North Sea Facing
Stayed 1 night in December, 2018
Exceptional”
nice hotel, visiting again soon
Reviewed January 05, 2019
Dear Valued Guest. Thank you for taking the time to provide us with feedback regarding your stay. We are thrilled to hear that you had a lovely stay with us. We look forward to your return stay with us. Yours in Hospitality, Kirsten Anthony, Guest Services Liaison.
Responded January 10, 2019
Blue Waters Hotel
8.4
Excellent
Siveshen from South Africa
Solo traveler
Deluxe King Room - Sea Facing
Stayed 2 nights in August, 2018
Average stay”
Overall an average stay in terms of value for money. Can get better accommodation along the golden mile for cheaper and better rooms. Breakfast was also average having the standard hotel breakfast menu.
Reviewed August 15, 2018
Dear Valued Guest. Thank you for your feedback regarding your stay. We are pleased to hear you had a pleasant stay. We do hope you consider choosing the Blue Waters Hotel for your future holiday destination. Yours in Hospitality, Kirsten Anthony, Guest Services Liaison.
Responded August 15, 2018
Blue Waters Hotel
10.0
Exceptional
Ellen from South Africa
Family with young children
Deluxe Quadruple Room - North Sea Facing
Stayed 2 nights in December, 2018
Exceptional”
Rooms are comfortable and breakfast is excellent
Reviewed January 10, 2019
Dear Valued Guest. Thank you for taking the time to provide us with feedback regarding your stay. We are thrilled to hear that you had a lovely stay with us. We look forward to your return stay with us. Yours in Hospitality, Kirsten Anthony, Guest Services Liaison.
Responded January 10, 2019
Blue Waters Hotel
10.0
Exceptional
selventharan from South Africa
Couple
Deluxe King Room - North Sea Facing
Stayed 4 nights in January, 2019
staff was great”
will be back again for holidays
Reviewed January 10, 2019
Dear Valued Guest. Thank you for taking the time to provide us with feedback regarding your stay. We are thrilled to hear that you had a lovely stay with us and the amazing service and treatment that you received during your stay with us. We look forward to your return stay with us. Yours in Hospitality, Kirsten Anthony, Guest Services Liaison.
Responded January 10, 2019
Blue Waters Hotel
5.6
Reginaldo from Ireland
Group
Deluxe Twin Room - Sea Facing
Stayed 2 nights in December, 2018
I judge a book by its cover! My mistake!”
I have stayed two nights in the Blue Waters Hotel. Unfortunately I have found the hotel facilities (other than the main hall & restaurant) to be like a hospice like place. Extremely dirty, not maintained at all, some places with pipes hanging up on the ceiling, others with holes on the ceiling. I also had to check out early on the last day, a staff member was already entering the room to clean whilst my mom was still in her room. I found it very rude as asked the staff to wait for her to come out. The pizza bar also doesn’t follow their working hours; I decided to purchase a pizza on my second night and found the bar closed. I was told by the bar manager that they close early if there’s no customers around. What a surprise. Location is perfect and overall staff are nice; which is a pity because he hotel has huge potential do do well; it I won’t get back to stay in the Blue Waters again, unless they recognize their issues and fix them.
Reviewed January 08, 2019
Dear Valued Guest. Thank you for taking the time to provide us with feedback regarding your stay. We are disappointed to hear that you experienced difficulties during your stay. We can assure you this is not the level of service we are proud to offer. The matters mentioned have been taken up with the relevant departments to investigate and also reprimand staff concerned. We do sincerely hope that you will consider choosing the Blue Waters as a future holiday destination. Yours in Hospitality, Kirsten Anthony, Guest Services Liaison.
Responded January 10, 2019
Blue Waters Hotel
6.0
Anthony from South Africa
Family with young children
Deluxe Family Room - North Sea Facing
Stayed 1 night in January, 2019
Above average”
Love this place but was sadly disappointed. We were checked almost one hour late.. just one lift working at a wait of about 15-20min ... in one occasion the lift did not want to select the floor... and we temporarily stuck for a few scary moments with my family ...we had a blind family member with... my little boy was so looking forward to the pool.. which was out of order.. it was good to use as we checked out .. my request for at least half hour late check out was interrogated yet I was gracious to wait to be checked in late... Looks like my last stay at Blue Waters 😞.
Reviewed January 08, 2019
Dear Anthony. Thank you for your feedback regarding your stay. We are disappointed to hear that you experienced difficulties during your stay. We can assure you this is not the level of service we are proud to offer. The matters regarding the lifts was already reported, the technicians are still currently working on the lift and IT should be back in operation soon. We do sincerely apologize for the inconvenience and discomfort it may have caused.We apologize for the inconvenience caused, We do sincerely hope that you will consider choosing the Blue Waters as a future holiday destination. Yours in Hospitality, Kirsten Anthony, Guest Services Liaison.
Responded January 10, 2019
Blue Waters Hotel
3.2
Faheem
Family with young children
Deluxe King Room - Sea Facing
Stayed 2 nights in January, 2019
Awful stay”
We stayed in the hotel on the 3rd and 4th of January 2018. the view from the room was the only positive thing about the hotel. we were put in a deluxe ocean view room which had an inter-leading door to another room. this made it awful to get any peace and quietness as we could hear everything that was happening in the next door room. also the overall noise levels were too loud and the rooms are not sound proof at all. also we had a bad experience with the staff. the staff members were very rude and one actually was rude to my wife for not being able to sign a document because she was holding our 4 month old baby in her hand. he expected her to find a place to put him down just so she could sign a document because he was unable to wait for me to come. also when we were moved to another room, the hotel reception said that someone will be up to help us move, but after about an hour i realized that noone was coming therefore I had to move all my luggage at 1.00am in the morning on my own
Reviewed January 07, 2019
Dear Faheem. Thank you for taking the time to provide us with feedback regarding your stay. We are disappointed to hear that you experienced difficulties during your stay. We can assure you this is not the level of service we are proud to offer. The matters mentioned have been taken up with the relevant departments to investigate and also reprimand staff concerned. We do sincerely hope that you will consider choosing the Blue Waters as a future holiday destination. Yours in Hospitality, Kirsten Anthony, Guest Services Liaison.
Responded January 10, 2019
Blue Waters Hotel
4.4
Kumaran
Couple
Deluxe King Room - South Facing
Stayed 1 night in December, 2018
Awful Experience”
When checking in at 14h00, was advised that room was not ready. Was advised that it would be ready by 15h00 and we would be contacted . Paid for parking and waited. At 15h20 we had not been contacted. Proceeded to the check-in desk to be advised to stand again in the long queue that had formed. I had informed that that we had paid for the parking and were waiting for the call as to when we could get access to our room. I then requested to chat to the manager (Kevin). and was advised that he would be down in 5 minutes. A few minutes later the manager arrived and after I explained what had happened he checked us in and handed me the room keys. We went to the beach and on return when I tried to open the door the key would not work. We tracked down a maintenance staff. She advised that the manager (Kevin) had double locked the room has he did not know who was booked in the room. She contacted him and he advise that I should go to reception to resolve the issue. TBC..
Reviewed January 07, 2019
Dear Kumaran. thank you for your feedback regarding your stay. We are disappointed to hear that you experienced difficulties during your stay. We can assure you this is not the level of service we are proud to offer. We will investigate accordingly and take the necessary action to ensure that this matter does not recur, We apologize for the inconvenience caused, We do sincerely hope that you will consider choosing the Blue Waters as a future holiday destination. Yours in Hospitality, Kirsten Anthony, Guest Services Liaison.
Responded January 10, 2019
Blue Waters Hotel
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