City of Dreams - The Countdown Hotel
City of Dreams - The Countdown Hotel
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"Clean, Friendly Staff and good location"

Chanchai

11 March 2018

Standard King - Bed City of Dreams - The Countdown Hotel
Standard King - Bed
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Lobby City of Dreams - The Countdown Hotel
Lobby
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Swimming pool [outdoor] City of Dreams - The Countdown Hotel
Swimming pool [outdoor]
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Swimming pool [outdoor] City of Dreams - The Countdown Hotel
Swimming pool [outdoor]
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See map City of Dreams - The Countdown Hotel
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Excellent
Location
8.8
See all 34 photos City of Dreams - The Countdown Hotel
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City of Dreams - The Countdown Hotel

Excellent location
See what's nearby
Excellent
From 4095 reviewsSee what guests said
8.6
Recommended by 91% of guests
Value for money8.4
Distance to city center2 km
Location rating8.8
Nearest airportMacau International Airport (MFM) - Macau
Distance to airport1.3 km
Has restaurantYes
  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Currency exchange

  • Air conditioning

Room choices
8.8
Excellent
Room comfort & quality
This property is in high demand!Last booked 3 hours ago | 13 travelers are looking at this property right now
Corner Suite
Corner Suite
...
  • City view
  • 49 m²/527 ft²
  • 1 king bed
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1 King Bed Deluxe Suite Smoking
1 King Bed Deluxe Suite Smoking
...
  • City view
  • 80 m²/861 ft²
  • 1 king bed
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Double Room with 2 Queen Beds
Double Room with 2 Queen Beds
...
  • City view
  • 42 m²/452 ft²
  • 2 queen beds
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Standard King
Standard King
...
  • City view
  • 32 m²/344 ft²
  • 1 king bed
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Suite Deluxe
Suite Deluxe
...
  • 80 m²/861 ft²
  • Smoking allowed
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Suite
Suite
...
  • 54 m²/581 ft²
  • Non-smoking
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Suite
Suite
...
  • 54 m²/581 ft²
  • Non-smoking
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Standard King Bed
Standard King Bed
...
  • 31 m²/334 ft²
  • Non-smoking
  • 1 king bed
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Standard King Bed
Standard King Bed
...
  • 31 m²/334 ft²
  • Non-smoking
  • 1 king bed
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Double Queen Bed
Double Queen Bed
...
  • 42 m²/452 ft²
  • Smoking allowed
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More about City of Dreams - The Countdown Hotel

More about City of Dreams - The Countdown Hotel

"Nice room, Excellent view, Good service."

Reviewed 11 January 2018

Riaz from India

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Business traveler

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What they offer

"Nice big room, clean, great location and friendly helpful st..."

Deon from South Africa

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Couple
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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Real reviews from real guests

Agoda Reviews (4095)Booking.com Reviews (1982)
8.6
Cleanliness9.0
Facilities8.5
Location8.8
Room comfort and quality8.8
Service8.9
Value for money8.4
Provided by verified guests of Agoda
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Room type
Standard King Bed
Standard King
Double Room with 2 Queen Beds
Corner Suite
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Showing 2795 verified guest comments
12345
5.6
Hung from Hong Kong
Group
Standard King
Stayed 2 nights in September, 2018
the worst room design ive even been”
the toilet and bathroom are seperated, and its just infront of and nearby the bartables. So, when u have a little gathering in the room, somebody finishes vivi, have to pass by your friends then go to the bathroom to wash hand!!!!!! The bar table just in infront of the toilet about 2 feet only!!
Reviewed September 21, 2018
6.4
Good
Wai from Hong Kong
Solo traveler
Standard King
Stayed 2 nights in August, 2018
Good”
hotel lobby was difficult to find and check it was very slow and inefficient
Reviewed September 14, 2018
Dear Wai, Thank you so much for taking time to share your experience with us! For your feedback, we will share it with our Front Office Team for further improvement. We hope to see you again.
Responded September 21, 2018
City of Dreams - The Countdown Hotel
10.0
Exceptional
Joanne from Singapore
Family with young children
Double Room with 2 Queen Beds
Stayed 1 night in August, 2018
value for $$ and easily accessible”
great hotel stay. we had a free baby cot. room was spacious with great view! very value for money and easily accessible to shopping areas.
Reviewed September 09, 2018
Dear Joanne, Thank you very much for taking time to share your experience with us! We are very thrilled to hear that you had a great stay with us and you are satisfied with our room condition as well as room view! We look forward to see you again soon!
Responded September 10, 2018
City of Dreams - The Countdown Hotel
6.0
Kwok from Hong Kong
Couple
Double Room with 2 Queen Beds
Stayed 1 night in July, 2018
Above average”
check in time more than 1.5 hrs
Reviewed September 06, 2018
Dear Kwok, Thank you for taking time to share your experience with us. It is only through continuous and objective feedback from guests such as yourself, that we are able to review and improve upon the facilities and services that we provide to ensure that we are meeting; if not exceeding your expectations. Please accept our apologies and thank you for your detailed review. We make sure your comments will be shared to the management and through that we will strive to improve what we are lack of. We hope to have your return and we ensure you to give you a different experience.
Responded September 07, 2018
City of Dreams - The Countdown Hotel
9.6
Exceptional
CHANG from Malaysia
Family with teens
Double Room with 2 Queen Beds
Stayed 1 night in August, 2018
Exceptional”
great stay
Reviewed September 04, 2018
Dear CHANG, Thank you very much for taking time to share your experience with us! We are very thrilled to hear that you had a great stay with us! We look forward to see you again in a near future!
Responded September 06, 2018
City of Dreams - The Countdown Hotel
4.8
inhwan from South Korea
Family with young children
Standard King
Stayed 3 nights in August, 2018
My request was ignored”
I requested Ventian view room a week before the stay. But it was totally ignored without any explanation. Very disappointed.
Reviewed September 03, 2018
Dear inhwan, Thank you for taking time to share your experience with us and apologize that we are not able to respond in Korean. It is only through continuous and objective feedback from guests such as yourself, that we are able to review and improve upon the facilities and services that we provide to ensure that we are meeting; if not exceeding your expectations. Please accept our apologies and thank you for your detailed review. We make sure your comments will be shared to the management and through that we will strive to improve what we are lack of. We hope to have your return and we ensure you to give you a different experience.
Responded September 06, 2018
City of Dreams - The Countdown Hotel
4.0
YIU from Hong Kong
Group
Standard King
Stayed 1 night in May, 2018
bad counter service and room facility ”
check-in on time but no room available... like overbook. Toilet design is strange which the toilet bowl and washbasin are in the different room.
Reviewed September 02, 2018
Dear YIU, Thank you for taking time to share your experience with us. It is only through continuous and objective feedback from guests such as yourself, that we are able to review and improve upon the facilities and services that we provide to ensure that we are meeting; if not exceeding your expectations. It is definitely discouraging to know that your experience was not pleasant as we were unable to meet the basic requirement of service. Please accept my apologies that we were not able to deliver the experience you were hoping for. We hope your experience with us before will not hinder you from returning to us and we look forward to welcome you back to our hotel.
Responded September 03, 2018
City of Dreams - The Countdown Hotel
10.0
Exceptional
Shi from Singapore
Solo traveler
Double Room with 2 Queen Beds
Stayed 2 nights in August, 2018
Excellent”
Include dental floss for toiletries
Reviewed September 02, 2018
Dear Shi, Thank you very much for taking time to share your experience with us! We are very thrilled to hear that you had an excellent stay with us! We look forward to see you again in a near future!
Responded September 03, 2018
City of Dreams - The Countdown Hotel
7.2
Very good
Eric
Couple
Standard King
Stayed 3 nights in August, 2018
Service and facilities rating”
Overall was a good stay, just that the staff need to speed up on the service , seems to be a little short handed at the recept
Reviewed September 01, 2018
Dear Eric, Thank you so much for taking time to share your experience with us! We are so glad to hear that you had a good stay with us! For your feedback, we will share it with our Front Office Team as well as Management Team for further investigation and improvement. We look forward to see you again soon!
Responded September 03, 2018
City of Dreams - The Countdown Hotel
10.0
Exceptional
Somboon from Thailand
Family with teens
Double Room with 2 Queen Beds
Stayed 2 nights in January, 2018
one of the best hotel”
clean, enormouse, good location
Reviewed August 30, 2018
Dear Somboon, Thank you very much for taking time to share your experience with us! We are very thrilled to hear that we are one of the best hotel for you and you are very satisfied with our hotel location as well as room cleanliness! We look forward to see you again in a near future!
Responded September 03, 2018
City of Dreams - The Countdown Hotel
10.0
Exceptional
CHEW from Singapore
Couple
Standard King
Stayed 2 nights in August, 2018
Value for money”
Formerly know as Hard Rock Hotel. There is a countdown clock to their hotel shutdown for total revamp project. Seems to be somewhere in July/Aug 2019. Overall, it is a clean and nice decent hotel with excellent location.
Reviewed August 28, 2018
Dear CHEW, Thank you very much for taking time to share your experience with us! We are very thrilled to hear that you are very satisfied with our hotel location as well as room cleanliness! We look forward to see you again very soon!
Responded August 31, 2018
City of Dreams - The Countdown Hotel
8.0
Excellent
Kwan from Hong Kong
Family with teens
Standard King
Stayed 1 night in July, 2018
good”
not bad
Reviewed August 27, 2018
9.6
Exceptional
sutami from Indonesia
Family with teens
Standard King
Stayed 2 nights in August, 2018
Exceptional”
recommended hotel, free shuttle bus to ferry terminal back and forth, free shuttle bus to many hotels in macau
Reviewed August 24, 2018
Dear sutami, Thank you very much for taking time to share your experience with us! We are very thrilled to hear that you are very satisfied with our free shuttlle bus service! We look forward to see you again very soon!
Responded August 31, 2018
City of Dreams - The Countdown Hotel
8.0
Excellent
octa from Indonesia
Family with young children
Standard King
Stayed 1 night in August, 2018
very great”
nice hotel, clean in the room and bathroom, accomodating & friend staff
Reviewed August 23, 2018
Dear octa, Thank you so much for taking time to share your experience with us! We are so glad to hear that you are very satisfied with our room condition & cleanliness as well as the service provided by our "friendly" team members! We look forward to see you again soon!
Responded August 31, 2018
City of Dreams - The Countdown Hotel
8.8
Excellent
Lu from Singapore
Group
Standard King
Stayed 3 nights in August, 2018
good location for shuttle bus”
Short walk to take shuttle buses to everywhere in the small islands of Macau. It would be better if guests are allowed to book tennis courts nearby.
Reviewed August 13, 2018
Dear Lu, Thank you very much for taking time to share your experience with us! We are very glad to hear that you like our hotel location as well as free shuttle bus service! For your feedback, we will share it with Management Team for further consideration or improvement. We look forward to see you again very soon!
Responded August 15, 2018
City of Dreams - The Countdown Hotel
7.2
Very good
CHERYL from Hong Kong
Family with young children
Standard King
Stayed 1 night in August, 2018
Countdown to wait, wait, wait ”
Despite comfortable rooms, the wait time to check in, check out and for food and drinks at the pool was ridiculous. Don’t put a clock at reception and at the top of the building if you are going to make people queue for SO LONG. That puts me off staying here again.
Reviewed August 08, 2018
Dear CHERYL, Thank you for taking time to share your experience with us. It is only through continuous and objective feedback from guests such as yourself, that we are able to review and improve upon the facilities and services that we provide to ensure that we are meeting; if not exceeding your expectations. Please accept our apologies and thank you for your detailed review. We make sure your comments will be shared to the management and through that we will strive to improve what we are lack of. We hope to have your return and we ensure you to give you a different experience.
Responded August 10, 2018
City of Dreams - The Countdown Hotel
5.6
YIU from Hong Kong
Group
Double Room with 2 Queen Beds
Stayed 1 night in May, 2018
improvement in equipment and service is needed”
A. We reserved 2 rooms. We arrived hotel at 1500hrs, but no rooms are available until 1700 hrs. B. Toilet design in rooms is really bad, the toilet bowl and tap are in the different room. C. The drainage in the bathroom is so weak in which its look like flooding upon you finish the shower. Overall, it is a bad experience although room rate is attractive. Not recommend.
Reviewed August 01, 2018
Dear YIU, Thank you for taking time to share your experience with us. It is only through continuous and objective feedback from guests such as yourself, that we are able to review and improve upon the facilities and services that we provide to ensure that we are meeting; if not exceeding your expectations. It is definitely discouraging to know that your experience was not pleasant as we were unable to meet the basic requirement of service. Please accept my apologies that we were not able to deliver the experience you were hoping for. For your feedback, we will immediately share with our related departments for further invesigation, consideration as well as improvement and through that we will strive to improve what we are lack of. We hope to have your return and we ensure you to give you a different experience.
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City of Dreams - The Countdown Hotel
10.0
Exceptional
Cheryll from United States
Couple
Standard King
Stayed 1 night in July, 2018
Great view of Venetian from our room”
Was there for an anniversary get away. I have laid down a bunch of requests and the hotel did their best to accommodate them all. What a way to get encouraged for a special day!
Reviewed July 31, 2018
Dear Cheryll, Thank you very much for choosing our hotel to celebrate your anniversary and taking time to share your experience with us! We are very thrilled to hear that y ou are very satisfied with our room condition as well as the service provided by our team members! We look forward to see you again in a near future!
Responded August 02, 2018
City of Dreams - The Countdown Hotel
10.0
Exceptional
Gordon
Couple
Standard King
Stayed 1 night in July, 2018
Exceptional”
Extremely beautiful hotel with pleasant staff. Spacious room with great facilities.
Reviewed July 29, 2018
Dear Gordon, Thank you very much for taking time to share your experience with us! We are very thrilled to hear that you like our hotel very much and you are very satisfied with our room condition, facilities as well as the service provided by our "pleasant" team members! We look forward to see you again very soon!
Responded August 02, 2018
City of Dreams - The Countdown Hotel
6.4
Good
Nini from Singapore
Group
Standard King
Stayed 3 nights in July, 2018
Very, very Long check in ”
Waited 40 mins in the line for check in, when we got to the counter, the check in process took another 30mins. Couldn’t get rooms on the same floor (we booked 3 rooms) because “rooms are not ready” - this was at 5pm. Tried the breakfast at golden pavilion in the casino, limited items and whatever was listed, some items were not available. Ordered items that were never delivered to our table but was charged for. Shuttle buses frequency is quite Long, and only started at 9.25am for some destination like to the Taipa Ferry Terminal. We had to take taxis instead.
Reviewed July 26, 2018
Dear Nini, Thank you for taking time to share your experience with us. It is only through continuous and objective feedback from guests such as yourself, that we are able to review and improve upon the facilities and services that we provide to ensure that we are meeting; if not exceeding your expectations. Please accept our apologies and thank you for your detailed review. We make sure your comments will be shared to the management and through that we will strive to improve what we are lack of. We hope to have your return and we ensure you to give you a different experience.
Responded August 02, 2018
City of Dreams - The Countdown Hotel
12345
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