"This is at best a 3 star hotel with a chance for a 4 star if they had some kind of option of restaurant to eat besides only a pre fixed dinner in ONe restaurant - only other option is room service.
Front desk people and manager has no clue how to treat guests as they check in. No concessions what so ever, whether issues with bookings, or type of room offered. They promise to upgrade if using their website to book, but it's BS. They count on the "if available" clause and try up charge you! Manager looks like a deer in headlights when you speak to him. All they can use as an excuse is "Its corporate policy, our hands our tight" no clue what service means, even when it's a special occasion - no concessions at all! Another disappointing point - they lure families with young kids promising a kid,s club - NON EXISTENT! Just an outdoor playground.
No 5 star hotel has only one concierge person, and none between the hours of 1-5pm! You're stuck doing ur own research and reservations, Although he tries hard to accommodate all guests, it's just not fair not to give him help..
No currency exchange or even ATM available at the hotel! It's ridiculous..
Next town is 35 mins away!
A 5 star with no food service at all by the pool?! You have to walk in the heat to the top to eat food or snacks. You call that service on vacation.,?
One redeeming quality is the staff Other than the front desk staff, staff at the pool side and restaurant and bar always try to accommodate you and they work hard. They deserve a pat on the back.
Would not recommend this hotel to anyone.
Choose a 4 star nearby for a Better deal and guaranteed a nicer front desk staff""Show more