Find Hotels in Raunheim, Germany

"I booked 2 rooms for myself and friends which I do on a regular basis. I requested a late checkout for the following day (Sunday), taking advantage of the facility. After returning to my room having been out I found a couple entering my room. Housekeeping had already been and the room was made up, my aftershave was nowhere to be found. I went to the front desk to complain but ALL of the staff was outside the from door having a smoke. After eventually getting their attention, I then had a very unpleasant conversation with a staff member how challenged my assertion that I asked for a late checkout. At first he said that HE didn't check us in, then he changed his story to say that I didn't ask for the late checkout once I insisted that he indeed checked us in. The conversation was very unprofessional with him basically calling me a liar. I asked to speak to a manager but he claimed that non was present at the hotel. This level of service is shocking. "