Devonshire Hotel
Devonshire Hotel
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 Devonshire Hotel
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Good
Location
6.8
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Review score
From 59 reviewsSee what guests said
5.9
/
10
Value for money5.7
Distance to city center3.00 Km
Location rating6.8
Nearest airportOR Tambo International Airport (JNB)
Distance to airport20.7 km
  • 850 meters to public transportation

  • Airport transfer

  • Located in heart of Johannesburg

  • Free Wi-Fi in all rooms!

Select your room
Suite
Suite
...
  • Room size: 35 m²/377 ft²
  • City view
  • 1 king bed
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Standard Twin Room
Standard Twin Room
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  • Room size: 20 m²/215 ft²
  • City view
  • 2 single beds
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Standard Single Room
Standard Single Room
...
  • Room size: 20 m²/215 ft²
  • Non-smoking
  • 1 double bed
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Standard
Standard
...
  • Room size: 20 m²/215 ft²
  • City view
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Superior King
Superior King
...
  • Shower
  • 1 king bed
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Basic Suite
Basic Suite
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    Standard Twin (sole use)
    Standard Twin (sole use)
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      Suite King (sole use)
      Suite King (sole use)
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        Standard Double (sole use)
        Standard Double (sole use)
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          More about Devonshire Hotel

          More about Devonshire Hotel

          An overview

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          Nearest essentials

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          What they offer

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          Real reviews from real guests

          Agoda Reviews (59)Booking.com Reviews (717)
          5.9
          /
          10
          Review score
          Cleanliness6.0
          Facilities5.4
          Location6.8
          Room comfort and quality5.3
          Service5.8
          Value for money5.7
          Provided by verified guests of Agoda
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          All guests (59)
          All room types
          Showing 30 verified guest comments
          12
          4.0
          Itumeleng from South Africa
          Business traveler
          Standard Single Room
          Stayed 1 night in December, 2018
          Horrible service”
          When I got to the hotel it was like the arrivals of the day were not checked. Only my reg card was printed on check in and the receptionist wasnt friendly at all. She looked like she could ask me where do you come from and why are you here. After check in I was given room 212. when i entered the room the duvet had holes just on top and when opening the wardrobe a duvet inner was thrown in there and two blankets one was folded nicely and one looked like someone was coming to pick it up. My colleague called to ask for another room on the 5th floor and I was given room 510. It looked nice and loved the flooring. I then realized there was not remote for TV. I went out and asked reception for the remote and was told someone will bring it. The service was horrible and I asked for the GM's email address the the receptionist full of food in his mouth told me he doesn't have the. I will be in contact with him as soon as the holidays are finished.
          Reviewed December 29, 2018
          Dear Valued Guest, Thank you for taking the time to submit a review based on your stay with us. We would like to assure you that the level of service you received during your stay is not the standard we expect from our staff and we would like to sincerely apologize for that. We are also displeased to hear that other areas of our hotel provided you with below average service and we will be taking this matter further and implementing new changes to increase the level of service in the hotel. We hope you will consider visiting us in the near future to experience a more positive hotel. Warmest regards, The Devonshire Hotel
          Responded January 02, 2019
          Devonshire Hotel
          3.2
          Anand from India
          Family with teens
          Standard Twin Room
          Stayed 1 night in December, 2018
          It's a no no .....”
          The photos on website and reality is different. Hot water is not available easily. Toilets are not maintained properly. Toilet doors do not have locks. The shower in the bath room does not work. Only 1 socket for mobile charge. Breakfast is good. Bed quality is good. The area of the hotel is not safe for tourists and you feel uncomfortable. Better to pay 200 Rand more and get hotels in Midrand area or Sandton. While the GM Mr. Richard was helpful, but still you have to do better on infrastructure.
          Reviewed December 28, 2018
          Dear Anand, We would like to thank you for staying with us and for taking the time to submit a review based on your stay with us. We are sad to hear that you did not have a positive experience during your stay and we would like to sincerely apologize for any inconvenience caused by bathrooms and hot water. The Devonshire Hotel is one of the oldest hotels int he Braamfontien area and has such a deep rich history, as does the city around it. We have 24hr security for our guests/tourists and if you felt unsafe at any point, we do apologies for that. We hope that in the future you will return to our hotel and have a much more relaxed trip. Warmest regards, The Devonshire Hotel
          Responded January 02, 2019
          Devonshire Hotel
          5.6
          PETER from Botswana
          Solo traveler
          Standard Single Room
          Stayed 1 night in December, 2018
          Stubborn and uncooperative manager on duty”
          I arrived a day early because I had an unexpected appointment at another venue the day before I was supposed to arrive. I asked the management to swap my booking to the day earlier. The manager on duty was not in the hotel - so I was told. He refused to listen to my request over the phone, to stay a day earlier even though the hotel was empty. He insisted I pay the standard rate to stay that night - R800. Not a very wise-guy. He blamed Agoda for not allowing me to change the booking. I don't believe this is a valid excuse.
          Reviewed December 19, 2018
          Dear Peter, We would like to thank you for staying with us at The Devonshire Hotel and for submitting a review based on your stay. We would like to apologies for not being able to assist you with moving your dates earlier, and we are very sorry that the level of service did not live up to your expectations. We hope to welcome you back in the near future. Warmest regards, The Devonshire Hotel
          Responded January 02, 2019
          Devonshire Hotel
          4.8
          Kgomotso from South Africa
          Business traveler
          Superior King
          Stayed 5 nights in December, 2018
          The place is not clean,the breakfast very fatty.i had booked for 10ppl however only 4ppl checked in ”
          The hotel still made me pay for dinner for 10 ppl they made me pay for 2 extra days they were unable to adjust my booking according to the number of clients checked inn..I still haven’t received my final invoice
          Reviewed December 15, 2018
          Dear Kgomotso, We would like to take this opportunity to thank you for staying with us and for submitting a review based on your stay. Please note as per our terms and conditions all cancellations need to be made 7 days in advance, if not then the amounted quoted is due. We hope that you enjoyed your stay with us and that you will return in the near future. Warmest regards, The Devonshire Hotel
          Responded January 02, 2019
          Devonshire Hotel
          8.4
          Excellent
          Nkosazana from Germany
          Solo traveler
          Standard Single Room
          Stayed 2 nights in January, 2018
          Greetings from Germany ”
          Location is great, it was clean,at my room leg of the deskwas broken I wanted to charged my phone I try to move it then the desk couldn't stand. Internet was working only at the reception. Apart from that it was great to be there I will come back.
          Reviewed October 26, 2018
          Dear Nkosazana Thank you so much for taking the time to review the hotel and we are so happy that you had a wonderful time with us. We are working on the WIFI problems and this will be sorted out as soon as possible. We hope that you will return again very soon and we look forward to it. Warm regards The Devonshire Hotel
          Responded November 02, 2018
          Devonshire Hotel
          3.2
          Joseph from Kenya
          Business traveler
          Superior King
          Stayed 5 nights in September, 2018
          Good locality but poor internet connection and cleanliness not adhered to”
          I WOULD NOT RECOMMEND Pathetic Wi-Fi connectivity. Only strong at the reception and restaurant areas, it was sorted out only for one night. I had to buy my own data bundles from the local Telecom providers. Out of our five nights stay, only two nights was the room cleaned but bed sheets were changed. The bed sheets were not very clean, they were stained. Water was only provided the first day and it was one bottle. Some staff made endless empty promises to rectify things but never lived to the promise. One particular staff was very friendly and concerned but the rest nope. Breakfast buffet was amazing the first day but it's the same buffet for the rest of the days. Servings were sausages, beans, vegetables, roasted potatoes, bacon and choice of eggs. The red tour bus, just stops at the entrance of the hotel please note it is charged. At least they were a bit generous to extend our check out time to 1300H.
          Reviewed September 23, 2018
          Dear Joseph Thank you for taking the time and letting us know how your stay was. We are very sorry that it did not live up to your expectations. We are working very hard with senior management to make the necessary improvements so that our guests have a more enjoyable stay with us. Once again please accept our sincerest apologies. We hope that you will return again in the future and that you will see many improvements. Warm regards The Devonshire Hotel
          Responded November 02, 2018
          Devonshire Hotel
          4.0
          Bonolo from South Africa
          Business traveler
          Standard Twin Room
          Stayed 1 night in August, 2018
          The place could do with some make over and a dust bin in rooms could go a long way.”
          Breakfast was great, the place could be cleaner.
          Reviewed August 27, 2018
          Dear Bonolo, Thank you for your feedback. We will address this matter with the Executive House Keeper and Hotel Management. Kind Regards
          Responded August 31, 2018
          Devonshire Hotel
          6.0
          Laura from South Africa
          Business traveler
          Standard Single Room
          Stayed 1 night in June, 2018
          Would not stay again if it were not for lovely staff”
          This hotel has an old, run-down feel. The window in my room did not close properly and all the traffic and street noise was blaring into the room - had to change my room. Very limited menu for vegetarians (1 dish). The toilet did not flush properly. The one elevator was not working properly. No kettle in my room to go with coffee service. I needed to stay in the area for an early morning meeting, so location is good for central JHB meetings, but I would not stay here again if I had the choice. Thankfully the staff were lovely and helpful.
          Reviewed June 21, 2018
          Dear Laura Thank you for taking the time and letting us know about your stay at the hotel and we are so sorry about the experience you had. We have taken note of all your concerns raised and this will be discussed with senior management and operations to ensure that the issues are tended to and sorted out. Once again please accept our sincerest apologies. The hotel is undergoing renovations and we assure you many improvements will be seen in the near future. Warm regards The Devonshire Hotel
          Responded July 23, 2018
          Devonshire Hotel
          2.0
          Malesela from South Africa
          Business traveler
          Standard Single Room
          Stayed 3 nights in June, 2018
          Acceptable”
          I slept 3 nights without hot water
          Reviewed June 12, 2018
          Dear Malesela Thank you for taking the time to review the hotel and we are so sorry about your experience with the hot water. We had a leaking pipe which caused a lot of issues with the hot water but in the meantime it was sorted out. Once again please accept our sincerest apologies. Warm regards The Devonshire Hotel
          Responded July 23, 2018
          Devonshire Hotel
          4.8
          Dion from South Africa
          Couple
          Standard Twin Room
          Stayed 1 night in April, 2018
          The bathroom was full of human hair”
          The place needs a total revamp.
          Reviewed April 26, 2018
          Dear Dion We are horrified to hear about your stay with us. Housekeeping will be immediately addressed to ensure that this does not happen again. We once again apologize profusely and assure you that this is not our common practice. Warm regards Staff and management The Devonshire Hotel
          Responded May 11, 2018
          Devonshire Hotel
          10.0
          Exceptional
          Sonia from South Africa
          Solo traveler
          Standard Twin Room
          Stayed 3 nights in March, 2018
          Great hotel”
          I think this is a great hotel. It has a central location, just under 10min walk to Park station, there are lots of places to eat, many shops etc. It is clean, the breakfasts are amazing and the staff friendly and helpful. The location in Braamfontein is very good and there is a Red Bus stop directly outside the hotel. I would stay there again.
          Reviewed March 31, 2018
          Dear Sonia Thank you for the wonderful review. We are so pleased to hear that you had a wonderful time with us and we do hope that you will return for another visit again. We look forward to it very much. Warm regards Staff and management The Devonshire Hotel
          Responded May 11, 2018
          Devonshire Hotel
          6.8
          Good
          Themba from South Africa
          Business traveler
          Standard Twin Room
          Stayed 1 night in March, 2018
          Good”
          The building and its surrounding is ok except the noise on the same building, the thieves in the passage/service lane outside just next to parking entrance, the lifts not in good condition and the stairs carpet not satisfactory. Excellent service from staff members as they try all their level best to satisfy customers
          Reviewed March 06, 2018
          Dear Themba We thank you for taking the time and reviewing the hotel. We appreciate your feedback very much. We are happy to hear that some parts of your stay was satisfactory. We do however apologize for the other inconveniences caused. Senior management has been informed and the situation is being investigated to ensure that everything in our capacity is resolved. Warm regards Staff and management The Devonshire Hotel
          Responded May 11, 2018
          Devonshire Hotel
          4.4
          ndumiso from South Africa
          Business traveler
          Standard Twin Room
          Stayed 1 night in January, 2018
          worse room I have ever slept at in a hotel. They gave my room away as I checked in late.”
          I will never come back here again
          Reviewed February 02, 2018
          Dear Ndumiso We are so sorry to hear about your experience. Senior management has been notified and an investigation was logged to see what the issues were and to ensure that we address anything in our power that we can. Once again please accept our sincerest apologies. Warm regards Staff and management The Devonshire Hotel
          Responded May 11, 2018
          Devonshire Hotel
          10.0
          Exceptional
          Lucas from South Africa
          Couple
          Standard Twin Room
          Stayed 1 night in December, 2017
          Exceptional”
          friendly staff, this place is near all sort of transport and good value for money
          Reviewed January 03, 2018
          Dear Lucas Great review and thank you for staying with us. We look forward to welcoming you back. Warm regards Staff and management The Devonshire Hotel
          Responded May 11, 2018
          Devonshire Hotel
          4.8
          Hennie from South Africa
          Couple
          Standard Twin Room
          Stayed 1 night in December, 2017
          Photos on website VERY old and not relevant any more”
          Room was not ready two hours after agreed time of arrival. Reception area need serious cleaning and upgrade. Music in Bar disturbingly load
          Reviewed December 04, 2017
          Dear Hennie, Thank you for the feedback. Please on behalf the Hotel Management kindly accept our apologies for all the inconveniences. Kind Regards
          Responded September 03, 2018
          Devonshire Hotel
          6.8
          Good
          shamanth from India
          Business traveler
          Standard Twin Room
          Stayed 5 nights in November, 2017
          Good Decent Hotel”
          Staff were cooperative and courteous
          Reviewed November 18, 2017
          Dear Shamanth, Thank you kindly for your positive feedback. Kind Regards
          Responded September 03, 2018
          Devonshire Hotel
          9.6
          Exceptional
          Tiisetso from South Africa
          Solo traveler
          Standard Single Room
          Stayed 1 night in November, 2017
          Exceptional”
          Good value for money, friendly and professional staff.
          Reviewed November 14, 2017
          Dear Tiisetso, Thank you kindly for your support and positive feedback. Kind Regards,
          Responded September 03, 2018
          Devonshire Hotel
          4.4
          Andile from South Africa
          Solo traveler
          Standard Single Room
          Stayed 2 nights in October, 2017
          Acceptable”
          No wifi in room but in corridor. Not allowed to iron in room but in corridor. Could not sleep all night as a guests started singing and making noise fro 11pm till 10am next day. Called security and reception 7 times but no one resolved it. Checked out and it took an hour to locate manager to complain. I was promised a free night stay and no one has called or emailed as promised by the manager. I checked out and booked elsewhere. I have never seen anything like this in my life!
          Reviewed October 11, 2017
          Dear Andile Thank you for message and please accept our apologies for all the inconveniences. Kind Regards,
          Responded September 03, 2018
          Devonshire Hotel
          2.0
          Rumbi from United Kingdom
          Solo traveler
          Standard Single Room
          Stayed 3 nights in October, 2017
          Very BAD Would NOT Recommend”
          The customer service is very bad, charged my card twice and noone in the whole group seems to know what they are doing. If you are a foreign traveller or looking for a hassle free check in without a 4hour wait in the lobby this hotel is definitely NOT the place! DO NOT RECOMMEND
          Reviewed October 08, 2017
          Dear Rumbi, Please accept our apologies for all the inconveniences. The Hotels is under new management and we hope you can give us the opportunity to welcome you back. Kind Regards
          Responded September 03, 2018
          Devonshire Hotel
          5.2
          Recardo from South Africa
          Couple
          Standard Twin Room
          Stayed 1 night in July, 2017
          Mysterious ”
          I booked for double bed but when I got there was told that double beds are unavailable and when I agreed to 2 single beds I was astonished to find only one single bed,mind you,am with my girlfriend. TV wasn't working because there was no remote,I asked for the remote but the remote was also not working, I managed to switch it on manually but only to find out that I cannot change channels,I tried to put up the volume but the bars showed that it was increasing though it was still no sound at all.So,if you gonna book at this hotel do not allow them to give you room 310,lights aren't working properly, window doesn't close properly and there's unfinished wiring on the electrical/phone drawer.
          Reviewed August 04, 2017
          Dear Ricardo Thank you for your feedback. Please accept our apologies on behalf the Management at the Hotel. The Hotels is under new management now and looking forward to assist you in the near future, Kind Regards
          Responded September 03, 2018
          Devonshire Hotel
          12
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