Dorsett Kuala Lumpur

Stay in the heart of Kuala Lumpur
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Excellent
From 5740 reviewsSee what guests said
8.0
Dorsett Kuala Lumpur
Dorsett Kuala Lumpur
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Location
Excellent
8.6
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  • Airport transfer

  • 470 meters to public transportation

  • Currency exchange

  • Heart of the City

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Room choices
7.9
Very good
Room comfort & quality
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2 Bedroom Premier
2 Bedroom Premier
...
  • 94 m²/1012 ft²
  • 2 bedrooms
  • 1 queen bed
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Premier 2-Bedroom
Premier 2-Bedroom
...
  • 94 m²/1012 ft²
  • Non-smoking
  • 1 queen bed
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Two Bedroom Suite
Two Bedroom Suite
...
  • City view
  • 74 m²/797 ft²
  • 2 single beds and 1 queen b...
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Dorsett Queen Studio Residence
Dorsett Queen Studio Residence
...
  • City view
  • 61 m²/657 ft²
  • 1 queen bed
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Two-Bedroom Suite
Two-Bedroom Suite
...
  • 74 m²/797 ft²
  • 2 bedrooms
  • 1 queen bed
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Dorsett Suite
Dorsett Suite
...
  • 45 m²/484 ft²
  • Shower and bathtub
  • 1 king bed
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Dorsett Room
Dorsett Room
...
  • 30 m²/323 ft²
  • Shower
  • 1 king bed or 2 double beds
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Deluxe Premier
Deluxe Premier
...
  • 38 m²/409 ft²
  • Shower
  • 1 king bed or 2 single beds
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Family Room
Family Room
...
  • 30 m²/323 ft²
  • Shower
  • 1 single bed and 1 king bed...
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Two-Bedroom Premier Suite @ Dorsett Residences
Two-Bedroom Premier Suite @ Dorsett Residences
...
  • 94 m²/1012 ft²
  • Shower and bathtub
  • 1 king bed
Enter dates to see prices
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More about Dorsett Kuala Lumpur

More about Dorsett Kuala Lumpur

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What to eat nearby

Asian cuisine
Asian cuisine
Li Yen
60 mAsian, Chinese
SB Corner
70 mAsian, Indian, Malaysian
Chuai Heng Restaurant
100 mAsian, Chinese
Chinese cuisine
Chinese cuisine
Royal China Restautant
90 mChinese
Silk Road
230 mChinese
Vegetarian Corner
310 mChinese, Vegan
Halal food
Halal food
Hadramawt Palace
110 mHalal, Lebanese, Middle Eastern
Spice Garden
130 mHalal, Indian, Vegetarian
The Castle
220 mHalal, Lebanese, Mediterranean

What they offer

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What's nearby

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Guest policies

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Some helpful facts

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Announcements

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Real reviews from real guests

Agoda Reviews (5740)Booking.com Reviews (2156)
8.0
Excellent
Filter by guest type:
Cleanliness8.0
Facilities7.7
Location8.6
Room comfort and quality7.9
Service7.9
Value for money8.0
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8.8
Chua from Singapore
Family with teens
Dorsett Room
Stayed 1 night in April, 2018
Value for money ”
Smooth check -in, hotel looks new and clean. Plus point is that it’s located to nearby pavilion mall (10 mins walk). Breakfast was sumptuous with different choices. It’s definitely worth the stay for the amount the paid!
Reviewed April 22, 2018
5.2
Laura from Canada
Solo traveler
Basic
Stayed 1 night in April, 2018
Go somewhere nicer! ”
Check in was fast and easy, Which was great! The first room I checked into was small and nothing like what I booked. The view was of a construction site with workers right in my view. I layed down to relax and woke up to a hotel worker ringing my doorbell and opening my door. I then called reception to switch rooms and asked for a room with a nicer view. They switched my room and my second room was much better! More like I room I saw online when I booked. But again a worker rang my door bell and again walked into my room! I couldn’t believe this happened again! As I solo female traveler I was not impressed! My biggest complaint about this hotel was that there was white paint that was hard on my bed sheets and a dirty top blanket! I wouldn’t stay here again and was quite disappointed with my stay overall! Breakfast in the morning was great with a big selection of food! I was happy with that!
Reviewed April 21, 2018
Dear Ms Laura, Thank you for your review. We regret to note that your recent stay at the hotel was not up to expectations. The unpleasant experience you encountered recently is certainly not acceptable. And we hope you will give us another opportunity to provide the true Dorsett Experience that our valued guests deserve. Once again, thank you for your review. We look forward to welcoming you back to the hotel soon. With regards, Adele Ang General Manager
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Dorsett Kuala Lumpur
8.0
Ong from Singapore
Business traveler
Dorsett Suite
Stayed 2 nights in April, 2018
Good location but small parking ”
Good location but small parking
Reviewed April 21, 2018
Dear Mr Ong, Thank you so much for taking the time to share your feedback and observations, which are useful for our continuous improvement. We hope to have another opportunity to welcome you back in the time to come to make your return visit a more enjoyable one. Thank you & warm regards, Adele Ang General Manager
Responded April 22, 2018
Dorsett Kuala Lumpur
9.2
SU from Malaysia
Family with young children
Dorsett Room
Stayed 3 nights in April, 2018
Excellent location”
Excellent location exactly at the heart of Bukit bintang. All main attractions such as Pavillion, Starhill is within 5 mins walk. Breakfast variety is alot but almost same for everyday. Swimming pool was closed for maintainance all over my 3 night stays. The room carpet a little dirty.
Reviewed April 20, 2018
Dear Ms Su, Thank you so much for taking the time to share your feedback and observations, which are useful for our continuous improvement. We hope to have another opportunity to welcome you back in the time to come to make your return visit a more enjoyable one. Thank you & warm regards, Adele Ang General Manager
Responded April 22, 2018
Dorsett Kuala Lumpur
9.6
Peter from Brunei Darussalam
Couple
Dorsett Room
Stayed 4 nights in April, 2018
Ideal location; good rates from Agoda”
Breakfast to be better managed
Reviewed April 19, 2018
Dear Mr Peter, Thank you so much for taking the time to share your feedback and observations, which are useful for our continuous improvement. We hope to have another opportunity to welcome you back in the time to come to make your return visit a more enjoyable one. Thank you & warm regards, Adele Ang General Manager
Responded April 22, 2018
Dorsett Kuala Lumpur
6.4
Ng from Malaysia
Business traveler
Dorsett Room
Stayed 1 night in April, 2018
Good”
Staff can be more friendly
Reviewed April 18, 2018
Dear Mr Ng, Thank you for your feedback. We sincerely apologize for the unpleasant experience you encountered during your last stay with us. We do appreciate your kind patience and understanding as we continue to improve our services to the level that you as our valuable guest so rightfully deserve. Thank you for your patronage and we look forward to welcoming you back again soon. With regards, Adele Ang General Manager
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Dorsett Kuala Lumpur
10.0
Evone from Malaysia
Couple
Dorsett Room
Stayed 2 nights in April, 2018
Clean and good location ”
The service is excellent. Staff all are friendly. Got carpark at basement. The hotel location is just right behind of Pavilion. I’m highly recommend this hotel.
Reviewed April 17, 2018
Dear Ms Evone, Thank you for your wonderful review of our hotel. It was a pleasure being of service to you and we look forward to welcoming you back to the hotel again. Thank you & warm regards, Adele Ang General Manager
Responded April 18, 2018
Dorsett Kuala Lumpur
5.6
Kelvin from Singapore
Solo traveler
Dorsett Room
Stayed 2 nights in April, 2018
4 star room but 1 star for breakfast queue ”
Saving grace is Clean room and can walk to pavilion mall in less than 10 mins. However, dun bother paying extra for breakfast. The breakfast cafe has limited seating capacity considering its hotel size and the weekend queues for the breakfast is just crazy and time wasting. Despite paying for 2 days of breakfast, I decided to eat elsewhere on 2nd day due to the unpleasant long wait for table and seeing people standing around for food to be replenished. Pity the cooking staff and waiters on duty as they are clearly short handed in view of the crowd. My first and last time here!
Reviewed April 17, 2018
Dear Mr Kelvin, Thank you so much for staying with us. It is unfortunate to note the negative impression reflected on this occasion. We would like to assure you that your constructive feedback has been duly noted and will be addressed with the team as a priority for immediate remedial action to enhance our service levels as expected by our valued guests. My team and I sincerely look forward to the opportunity of welcoming you back in the near future to serve you better. Thank you & warm regards, Adele Ang General Manager
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Dorsett Kuala Lumpur
8.8
ZAHRAH from Singapore
Couple
Deluxe Premier
Stayed 2 nights in April, 2018
Spacious and location is very convenient”
Its spacious room and the location wise,its so convenient. 5 min walk to pavilion.
Reviewed April 17, 2018
Dear Cik Zahrah, Thank you for your wonderful review of our hotel. It was a pleasure being of service to you and we look forward to welcoming you back to the hotel again. Thank you & warm regards, Adele Ang General Manager
Responded April 18, 2018
Dorsett Kuala Lumpur
6.8
MOHAMED from Singapore
Family with young children
Dorsett Suite
Stayed 2 nights in January, 2018
good place bad air quality”
good place for money and good area, but bad air quality. morning when you wake up your nose will be blocked.
Reviewed April 16, 2018
Dear Mr Mohamed, Thank you so much for taking the time to share your feedback and observations, which are useful for our continuous improvement. We hope to have another opportunity to welcome you back in the time to come to make your return visit a more enjoyable one. Thank you & warm regards, Adele Ang General Manager
Responded April 18, 2018
Dorsett Kuala Lumpur
10.0
Ten from Malaysia
Business traveler
Dorsett Room
Stayed 1 night in April, 2018
Nice”
Great location ,great customer service..
Reviewed April 16, 2018
Dear Mr Ten, Thank you for your great review. We look forward to welcome you again. With regards, Adele Ang General Manager
Responded April 16, 2018
Dorsett Kuala Lumpur
8.0
rina from Singapore
Couple
Dorsett Room
Stayed 2 nights in April, 2018
Experience in dorsett”
Well thank you for having us in dorsett kl as this my first time staying near to pavillion. Such a walking distance to everywhere. The check in was smooth. The concierge team were very helpful. As for breakfast the area was nt welly organised. Sm
Reviewed April 16, 2018
Dear Ms Rina, Thank you so much for taking the time to share your feedback and observations, which are useful for our continuous improvement. On a positive note, we are glad that you've had an overall enjoyable stay with us. I am also greatly appreciative of your lavish praise on our Concierge associates, which I look forward to share with all our colleagues as it will certainly motivate them to the highest level. We hope to have another opportunity to welcome you back in the time to come to make your return visit a more enjoyable one. Thank you & warm regards, Adele Ang General Manager
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Dorsett Kuala Lumpur
8.8
Yi from Malaysia
Couple
Dorsett Room
Stayed 1 night in April, 2018
Overall Satisfaction”
Pros- Near to Pavilion Bukit Bintang, Helpful Staff, Cleanliness, Spacious Room, Comfortable Bed, Good Services Cons- Limited and Narrow Carpark Space My parents likes the hotel room so much as they can walk to Pavilion Bukit Bintang whenever they want. The reception trainee, Ms. Putri and Mr. Budiman are helpful when my parents check in to the hotel. My parents told me they are going to stay there again in future.
Reviewed April 16, 2018
Dear Mr Yi, Thank you so much for taking the time to share your feedback and observations, which are useful for our continuous improvement. On a positive note, we are glad that you've had an overall enjoyable stay with us. I am also greatly appreciative of your lavish praise on Putri and Budiman, our Front Desk associate, which I look forward to share with them and all our colleagues as it will certainly motivate them to the highest level. We hope to have another opportunity to welcome you back in the time to come to make your return visit a more enjoyable one. Thank you & warm regards, Adele Ang General Manager
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Dorsett Kuala Lumpur
6.8
Ahmad from Malaysia
Couple
Dorsett Room
Stayed 1 night in April, 2018
Bad staff”
Ask Us to go to residential apartment, which is You have to walk, and Bring your own bags
Reviewed April 16, 2018
Dear Mr Ahmad, Thank you for your review. We regret to note that your recent stay at the hotel was not up to expectations. The unpleasant experience you encountered recently is certainly not acceptable. Rest assured that immediate remedial action will be taken. Once again, thank you for your review. We look forward to welcoming you back to the hotel soon. With regards, Adele Ang General Manager
Responded April 16, 2018
Dorsett Kuala Lumpur
5.2
azrul from Malaysia
Couple
Dorsett Room
Stayed 1 night in April, 2018
average”
Parking space very limited Hotel registration took almost 30 minutes Room average - old design and leaking water hose Breakfast even worst Location - good Our room facing TRX building
Reviewed April 16, 2018
Dear Mr Azrul, Thank you for staying with us during your visit to Kuala Lumpur recently. We have taken note of your comments regarding your stay experience and please be assured that the issues would be looked into and rectified. We sincerely hope you would accord us another opportunity to being of service to you again soon. Thank you & warm regards, Adele Ang General Manager
Responded April 16, 2018
Dorsett Kuala Lumpur
8.0
yusran from Malaysia
Couple
Dorsett Room
Stayed 1 night in April, 2018
Good value”
Close to shopping malls and quiet
Reviewed April 14, 2018
Dear Mr Yusran, Thank you for your wonderful review of our hotel. It was a pleasure being of service to you and we look forward to welcoming you back to the hotel again. Thank you & warm regards, Adele Ang General Manager
Responded April 16, 2018
Dorsett Kuala Lumpur
4.8
Ong from Brunei Darussalam
Couple
Dorsett Room
Stayed 3 nights in April, 2018
poor service with back ethic”
I am a regular customer of Dorsett group. My recent trip to malaysia with dorsett is disappointing. As soon as walk in to the check in counter. I was served by Syatiqah, Maybe she has a bad day, she is not friendly at all. communication is awkward. made a mistake that she didnt know i was charged before by agoda. apologize doesn't come from her willingness. I just let it pass. When i am about to check out, the main problem come. I check out at 10.30am, request for a taxi, they quote me RM90, which i think is reasonable. I am sending off my wife to airport. I come back at 6pm and collect my luggage and ask for taxi service again. They quote me RM180. I was stunned and told them, hey, I just paid RM90 this morning. they told me I can go along the road to get taxi if I don't agree with this price. arguing with me, that RM90 is impossible to find. Dorsett, this is my last stay with you. Because another taxi driver told me, your staff try to rip me off.
Reviewed April 11, 2018
Dear Mr Ong, Thank you for your continuous support of Dorsett Group. We are definitely concerned on the experiences you have gone through and would like to assure you that remedial action is taken immediately. However, we would hope to be in contact with you to understand in depth of the taxi issue to ensure it is not related to any breach of integrity. Would appreciate if you could contact us at our general email address (as Agoda does not allow us to use our email in response). We look forward to hear from you. With regards, Adele Ang General Manager
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Dorsett Kuala Lumpur
10.0
ASHAHARI from Malaysia
Family with young children
Dorsett Room
Stayed 2 nights in April, 2018
Great stay at Dorsett”
Overall a wonderful stay at the newly renovated hotel. Staff are all friendly. I will definitely consider staying there again.
Reviewed April 11, 2018
Dear Mr Ashahari, Thank you so much for your lovely review on your recent stay with us and we truly appreciate for recommending us. We are already eager to welcome you back for another Dorsett experience. Thank you & warm regards, Adele Ang General Manager
Responded April 13, 2018
Dorsett Kuala Lumpur
10.0
Khuzaimah from Singapore
Group
Family Room
Stayed 3 nights in April, 2018
Great stay”
Dorsett KL is as perfect as Dorsett in Singapore! 💯 Perfect! Location is only 5-7mins walk to Pavillon, 10 mins to Bukit Bintang(the heart of KL) Breakfast was great, cleanliness is perfect. Staffs are friendly and they are always there to help you whenever you need help! (Especially Michael; he helped us a lot!) Highly recommended!
Reviewed April 10, 2018
Dear Cik Khuzaimah, Thank you so much for taking the time to share your feedback and observations, which are useful for our continuous improvement. On a positive note, we are glad that you've had an overall enjoyable stay with us. I am also greatly appreciative of your lavish praise on Michael, our Front Office associate, which I look forward to share with him and all our colleagues as it will certainly motivate them to the highest level. We hope to have another opportunity to welcome you back in the time to come to make your return visit a more enjoyable one. Thank you & warm regards, Adele Ang General Manager
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Dorsett Kuala Lumpur
9.2
Eunice from Singapore
Group
Family Room
Stayed 3 nights in April, 2018
4D3N Stay”
We booked a family room for 3 but was told that no family room was available at that point of check in hence the hotel staff was nice enough to upgrade us to suite. Their service was good to shift in the portable bed as suite room caters to only 2 person. Suite room was spacious despite 3 adults staying in it for 3 nights. Good and prompt service by Dorsett! It was a pleasant stay here with no worries! Location was near to MRT station (about 10 mins walk). Definitely recommends.
Reviewed April 08, 2018
Dear Ms Eunice, Thank you for your wonderful review of our hotel. It was a pleasure being of service to you and we look forward to welcoming you back to the hotel again. Thank you & warm regards, Adele Ang General Manager
Responded April 09, 2018
Dorsett Kuala Lumpur
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