Garden Palace Hotel

Stay in the heart of Surabaya
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Very good
From 1931 reviewsSee what guests said
7.7
Garden Palace Hotel
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Royal Club - Room plan
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Lobby
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Interior view
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Interior view
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Location
Excellent
8.3
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  • Airport transfer

  • 670 meters to public transportation

  • Heart of the City

  • Free Wi-Fi in all rooms

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Room choices
7.8
Very good
Room comfort & quality
6 travelers are looking at this property right nowBook now before it's too late!
Superior King
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  • City view
  • 38 m²/409 ft²
  • 2 single beds or 1 double b...
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Royale Suite Room
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  • City view
  • 64 m²/689 ft²
  • 1 king bed and 1 sofa bed
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Royal Club
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  • City view
  • 32 m²/344 ft²
  • 1 king bed or 2 single beds
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Deluxe Thematic Room
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  • City view
  • 38 m²/409 ft²
  • 1 double bed
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Royale Club Twin Room
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  • 33 m²/355 ft²
  • Shower and bathtub
  • 2 single beds
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Classic Room
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  • City view
  • 32 m²/344 ft²
  • 1 double bed
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Double Or Twin Standard
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  • 32 m²/344 ft²
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Real reviews from real guests

Agoda Reviews (1931)Booking.com Reviews (261)
7.7
Very good
Filter by guest type:
Cleanliness7.5
Facilities7.1
Location8.3
Room comfort and quality7.8
Service7.7
Value for money7.6
Provided by verified guests of Agoda
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Showing 1755 verified guest comments
12345
7.6
Natalia from Indonesia
Couple
Classic Room
Stayed 6 nights in April, 2018
Good”
Great stay
Reviewed April 08, 2018
6.8
Hartawan from Indonesia
Family with young children
Superior King
Stayed 1 night in March, 2018
Old hotel in the city”
Just walk to plaza surabaya..Pool was renovated while we stayed there...
Reviewed April 05, 2018
6.8
De from Indonesia
Couple
Stayed 2 nights in November, 2017
good location”
well located, big room
Reviewed April 04, 2018
6.8
De from Indonesia
Couple
Stayed 1 night in November, 2017
good location”
well located, big room and nice dim sum!
Reviewed April 04, 2018
6.0
Michael from Australia
Business traveler
Deluxe Thematic Room
Stayed 2 nights in March, 2018
Above average”
Tired hotel. Ordered food that had a bad egg in it. The bathroom door kept jamming. Very minimal accesories in the room
Reviewed April 03, 2018
8.0
Natalia from Indonesia
Couple
Classic Room
Stayed 5 nights in March, 2018
Great stay ”
This was a great stay but unfortunately the swimming pools under renovation.
Reviewed April 02, 2018
6.4
Apriyani from Indonesia
Family with teens
Deluxe Thematic Room
Stayed 2 nights in March, 2018
Old hotel with nice restsurant inside it”
The rooms needs upgrading and the room service must pay more attention to the cleanliness of the room. The kimono providedi in the wardrobe is dirty snd smelly ...bfast is good enough and the location is good,,too. However, I dont like the parking lot because it is in the open space not basement and my car got dirty because of the rain and the leaves of the trees around.
Reviewed April 02, 2018
8.0
Natalia from Indonesia
Couple
Superior King
Stayed 1 night in March, 2018
All good”
Want to stay here again next time. Its nice hotel with value of money
Reviewed March 28, 2018
8.0
Erdem from Cambodia
Business traveler
Superior King
Stayed 2 nights in March, 2018
Very good”
Near mall and wtc...value for money
Reviewed March 28, 2018
7.2
Hamimmah from Singapore
Family with teens
Superior King
Stayed 2 nights in March, 2018
Free Upgrade Appreciated But Some Improvements duly required”
We first arrived at the hotel on 25 Mar 12.40 pm and were told that we got a free upgrade to a Deluxe despite booking Superior. That was some good news. But we had to wait til 2 pm to check-in which is fine since thats quite standard everywhere. The shock came later. We were given 2 connecting rooms out of the 3 booked. When we opened the door with card key, we were suprised to see a man sitting on his bed watching tv with his luggage near him. Obviously, he was not about to check out nor was he required to but to think that we were able to open the door! Luckily for all of us, he was dressed! The issue was resolved by the reception with a change of room. Of course, the connecting room did not materialise. The rooms were slightly dated but more importantly, they were not really functioning well. Generally, these are the pros and cons of the hotel. PROS: - very friendly staffs - very helpful too - location is great..near to alot of malls as well as tourist spots - complimentary snacks provided with purchase from kitchen or cafe - spacious rooms - clean and nice smelling .lobby - safe and well guarded - great service recovery (although there should not be such lapses to begin with) - cable channels avail - wifi very strong CONS - Not so clean. Rooms are dusty and sheets are not cleaned properly. - toilet are easily flooded due to the flooring descending away from the toilet trap - taps are mostly at the verge of being out order especially if lifted or slided slightly harder. - due to spoil tap and lever going jn the hot water direction, water ends up HOT even when adjusted. - water pressure very weak until technicians called in to fix. - same room had non-stop flushing from the toilet. - curtains, sofa and cushions are dusty - inconsistent with items issued. I did not have hotel slippers in my room but the other rooms have them. - the power socket is coming off everytime we try to plug out - serious need to look into maintenance and refurbishment - carpet an
Reviewed March 19, 2018
12345
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