H10 London Waterloo Hotel
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Double for Single Use H10 London Waterloo Hotel
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8.2
Excellent
/10
(403 reviews)See what guests said
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8.3
Excellent
Location rating score
Excellent location - Inside city center
  • Laughing Gravy260 m
  • Imperial War Museum340 m
  • Lambeth North Tube Station420 m
  • Ian Allan450 m
  • Young Vic460 m
  • Not the Royal Academy470 m
  • Radio Days490 m
  • Ministry of Sound490 m
  • Elephant & Castle Tube Station490 m
  • Gramex Classical and Jazz500 m
  • Free Wi-Fi
    2018

    H10 London Waterloo Hotel

    284 to 302 Waterloo Road, Waterloo and Southwark, London, United Kingdom, SE1 8RQ - See map
    "Easy walk from Waterloo station, very well presented rooms, nice views also ."
    Samantha - 01 October 2016
    Exceptional reputation
    Recommended by 91% of guests
    Excellent cleanliness
    8.8 rating for cleanliness
    • 420 meters to public transportation

    • Free Wi-Fi in all rooms!

    • Air conditioning

    • Daily housekeeping

    • Blackout curtains

    Property ranking|Compared to 26,445 London properties
    See all rankings
    Value for money score
    8.1/10
    Service score
    8.3/10
    Cleanliness score
    8.8/10
    Room comfort score
    8.1/10
    Better than
    99
    %
    of London properties
    Better than
    99
    %
    of London properties
    Better than
    99
    %
    of London properties
    Better than
    99
    %
    of London properties
    Value for money8.1
    Distance to city center1. Km
    Location rating8.3
    Nearest airportLondon City Airport (LCY)
    Distance to airport10.8 km

    Rooms available at H10 London Waterloo Hotel

    8.1
    Excellent
    Room comfort & quality
    Double Room
    Double Room
    ...
    • Room size: 19 m²/205 ft²
    • Non-smoking
    • 1 double bed or 2 single be...
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    Deluxe Double
    Deluxe Double
    ...
    • Room size: 24 m²/258 ft²
    • City view
    • 1 double bed or 2 single be...
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    Double Room - City View
    Double Room - City View
    ...
    • Room size: 19 m²/205 ft²
    • City view
    • 1 double bed or 2 single be...
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    Deluxe Single
    Deluxe Single
    ...
    • Room size: 24 m²/258 ft²
    • Non-smoking
    • 1 double bed or 2 single be...
    Enter dates to see prices
    City View Double Bed
    City View Double Bed
    ...
    • Room size: 19 m²/205 ft²
    • City view
    • 1 double bed or 2 single be...
    Enter dates to see prices
    Double for Single Use
    Double for Single Use
    ...
    • Room size: 19 m²/205 ft²
    • Non-smoking
    • 1 double bed or 2 single be...
    Enter dates to see prices
    DOUBLE SINGLE USE DELUXE - ROOM ONLY
    DOUBLE SINGLE USE DELUXE - ROOM ONLY
    ...
    • Shower
    Enter dates to see prices
    Room Club
    Room Club
    ...
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      Family room Standard
      Family room Standard
      ...
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        Room Premium
        Room Premium
        ...
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          What people love about H10 London Waterloo Hotel

          • 9.6
            Exceptional
            Spaciousness

            "The rooms are large, super clean and comfortable."

            Joanna

            |

            26 February 2016

          • 8.4
            Excellent
            Location

            "Room was very good & location was excellent"

            Bernadette

            |

            04 September 2016

          • 8.0
            Very good
            Location

            "Great location to London eyes and Big Ben."

            TONY L.

            |

            03 December 2018

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          More about H10 London Waterloo Hotel

          More about H10 London Waterloo Hotel

          8.0
          Very good

          "10mins from Waterloo Station Room is good and clean."

          Wasin

          |

          27 February 2018

          An overview

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          What they offer

          9.6
          Exceptional
          Cleanliness

          "Very very clean and my view of the city was amazing"

          luke

          |

          30 March 2016

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          Nearest essentials

          Distances shown are straight-line distances on the map. Actual travel distances may vary.
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          Food and dining

          Breakfast options

          Full English/Irish

          Restaurants on site

          Three O Two
          Cuisine:International, Mediteranean
          Menu:Buffet

          Nearby restaurants

          British cuisine
          British cuisine
          Castle Fish Bar
          190 m British, Fast food, Seafood
          The Capitol
          190 m British
          Masters Superfish
          210 m British, Seafood
          Indian cuisine
          Indian cuisine
          Chatkhara
          880 m Indian, Middle Eastern, Pakistani
          Truly Indian
          1.2 km Indian
          Anokha Indian Restaurant
          1.6 km Indian
          European cuisine
          European cuisine
          Three O Two at H10 London Waterloo
          50 m European, Gluten Free, Mediterranean
          Auberge - Waterloo
          630 m European, French
          Nandos Southwark Arches
          710 m European, Portuguese

          What's nearby

          Distances shown are straight-line distances on the map. Actual travel distances may vary.
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          Property's guest policies

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          Some helpful facts

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          Announcements

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          Reviews of H10 London Waterloo Hotel from real guests

          Overall rating
          8.5
          Excellent
          From 1753 reviews
          Provided by verified guests of
          Agoda Reviews (403)Booking.com Reviews (1338)
          Rating via Agoda8.2
          /
          10
          Cleanliness8.8
          Facilities8.2
          Location8.3
          Room comfort and quality8.1
          Service8.3
          Value for money8.1
          High score for London
          Rating
          9+ Exceptional (74)
          8-9 Excellent (55)
          7-8 Very Good (88)
          6-7 Good (33)
          <6 Below Expectation (22)
          Time of the year
          Mar - May (94)
          Jun - Aug (60)
          Sep - Nov (51)
          Dec - Feb (67)
          All guests (403)
          All room types
          All languages

          Show reviews that mention 

          Showing 272 verified guest comments
          12345
          10.0
          Exceptional
          Parvin from United Kingdom
          Business traveler
          Double Room
          Stayed 2 nights in June, 2019

          My preferred hotel for this area.”

          My second stay here as I was on a course. I was in the checking in queue when a member of staff offered me a drink whilst I wait - I opted for a glass of sparkling wine. My room was lovely and big with a coffee machine - the coffee was delicious. I met a friend in the evening on the roof terrace which was lovely and a very relaxed atmosphere. I really enjoyed staying here, everything I could want was here. I'll be staying here again in September, so I hope I enjoy it just as much.

          Reviewed June 19, 2019

          Dear Parvin, Thank you so much for taking the time to write us a review and for the kind words used to describe your experience with us in our H10 London Waterloo hotel. Reading your review was truly a pleasure. We are delighted to learn that you have enjoyed your stay in our hotel and that the complementary drink upon check in , the skybar and its lovely view and the deluxe room with its special amenities and extras were to your satisfaction. Furthermore, we are more than happy to read that you are newly going to be our guest during your next stay in September and we are already looking forward to welcoming you back here. With kind regards, Eleonora Scarpello Front Office Supervisor

          Responded June 22, 2019
          H10 London Waterloo Hotel
          10.0
          Exceptional
          Howard from United Kingdom
          Couple
          Double Room
          Stayed 1 night in May, 2019

          modern hotel in a good location”

          Bright, modern hotel with comfortable well equipped rooms, and very pleasant staff who have clearly been trained to provide a high level of customer satisfaction. Great restaurant with first class food and drink options, both at breakfast and dinner. The choice of food at the breakfast buffet is something to behold! Good location, 5 - 10 minutes walk from Waterloo station and the South Bank.

          Reviewed May 08, 2019

          Dear Howard, Thank you very much for taking your time to review our H10 London Waterloo hotel. We are glad to hear that your enjoyed your stay with us and our rooms and location met your expectations. We are thrilled that you had a good experience at our restaurant, both with dinner and breakfast. Receiving the highest score possible make us very proud. We are very glad that we were able to meet your expectations in all categories and truly hope to welcome you soon again. Kind regards, Gina Alpe Front Office Supervisor

          Responded May 09, 2019
          H10 London Waterloo Hotel
          9.2
          Exceptional
          Sharene from Malaysia
          Couple
          Double Room
          Stayed 5 nights in September, 2018

          Very Good!”

          Spent our final 5 nights here after our Euro trip and it was wonderful. Staffs were friendly, room is spacious, clean and very comfortable too. Short walking distance to all public transportation's such as the subway, buses etc.

          Reviewed September 26, 2018

          Thank you Sharene for your great review!We are delighted to hear that you had a great time in our hotel and we hope to welcome you back soon.Kind regards, Marilena Tzoutzi Front Office Manager

          Responded October 09, 2018
          H10 London Waterloo Hotel
          6.0
          Anna from Australia
          Couple
          Double Room
          Stayed 5 nights in July, 2019

          Lots of little issues with this hotel. Definitely to expensive.”

          Had booked a king room without a bath and got a normal room with a massive bath to try to step into if you wanted a shower. Seen I have back issues it was a job and a half to get in and out. There were lots of little maintenance issues as well. All in all a very expensive room.

          Reviewed July 10, 2019

          Dear Anna, Thank you very much for your sharing the experience you had at our hotel. We are very sorry about the issue with the shower. After investigating, we could see you booked a standard room, and you were allocated indeed in the type of room booked with king size bed. Regarding the bathtub, we would like to inform you that we have standard rooms with bathtubs or with shower, and we can prioritize guest's preferences under availability. We did not have any request for shower in the reservation, as if we know in advanced we do our best to grant the type of room preferred. Regarding the maintenance issues you have reported, rest assured we have passed your comments to chief engineer to review the case and take actions accordingly. Thank you for highlighting your experience with us and it is my hope that we get the opportunity to welcome you back in the near future. Kind regards, Gina Alpe Front Office Supervisor

          Show more
          H10 London Waterloo Hotel
          8.8
          Excellent
          Caio
          Couple
          Double Room
          Stayed 3 nights in July, 2019

          Great!”

          Second time at H10 London.Great option!

          Reviewed July 17, 2019

          Dear Caio, We are delighted to hear that you have chosen us once again as your preferred hotel when in London. We are looking forward to your next visit with us! Kind regards, Sharmaine Concepcion Assistant Front Office Manager

          Responded July 18, 2019
          H10 London Waterloo Hotel
          8.8
          Excellent
          Alison
          Group
          Double Room
          Stayed 2 nights in March, 2019

          Weekend break”

          Lovely hotel. Was greeted with a selection of drinks on arrival by very friendly staff. Very nice and modern room which was extremely clean and comfortable beds. Super breakfast well worth having. Staff in all areas of hotel were so friendly and helpful. Loved the bar outside with excellent views. Will definitely be booking to stay again

          Reviewed April 05, 2019

          Dear Alison, Thank you for your detailed feedback following your recent stay at our H10 London Waterloo Hotel. We are glad to hear that you enjoyed your stay with us and that the comfortable room and the views at our Sky Bar met your expectations. Thank for your kind comments regarding our staff, it makes us really proud. We want to thank you once again for having stayed out our H10 Waterloo Hotel in London. It would be a pleasure to welcome you in the near future. Kind regards, Gina Alpe Front Office Supervisor

          Responded April 08, 2019
          H10 London Waterloo Hotel
          8.8
          Excellent
          Nicholas from Singapore
          Couple
          Deluxe Double
          Stayed 2 nights in March, 2019

          Efficient Staff, good rooms for fairly central location”

          Well-equipped rooms and decent decor, coupled with a very convenient location near Waterloo/busses made for a good stay overall. Front desk staff very efficient and pleasant to deal with. Could use an extra wall outlet by the bed (both sides would have helped) for phone charging, etc. Bed was a little soft/worn, but otherwise comfortable. Take care when exiting the shower - slippery.

          Reviewed March 18, 2019

          Dear Nicholas, We are most humbled by your encouraging feedback and we thank you for choosing H10 London Waterloo as your preferred choice of hotel when in London. We are very glad to hear that you found our location convenient to the station and that you liked how well-equipped our rooms are. The whole team is also pleased to receive such a positive feedback for the customer service they have provided. As part of H10 Group, we always strive to maintain high standards of excellence for all of our guest and it is rewarding to know that we have put this into practice. Rest assured that all your comments are taken on board to further improve our guest satisfaction. Once again, thank you for your feedback and it is in our hope to welcome your return in the near future! Kind regards, Sharmaine Concepcion Assistant Front Office Manager

          Show more
          H10 London Waterloo Hotel
          9.6
          Exceptional
          Edward from United Kingdom
          Business traveler
          Double for Single Use
          Stayed 2 nights in January, 2018

          Surprised to find this!”

          Staying this side of Waterloo station used to be restricted - was very pleased to have found this, great staff and for my needs the perfect location and extremely comfortable hotel - view from the Sky Bar was cool as well!

          Reviewed February 19, 2018

          Dear Edward, Thank you very much for choosing H10 London Waterloo hotel and for your feedback. We appreciate your good remarks pertaining our guest room and we are pleased to hear you found our location close to the station so convenient.It makes us really happy to know our team delivered you a excellent service and that you were able to enjoy our lovely views. We are looking forward to welcome you back. Kind regards, Amanda Montenegro Assistant Front Office Manager

          Responded March 09, 2018
          H10 London Waterloo Hotel
          9.0
          Exceptional
          Jacqueline from Hong Kong
          Solo traveler
          Double for Single Use
          Stayed 1 night in July, 2015

          My first trip ”

          The front desk staff are very helpful and pleasant

          It was my first time ever in London and I really wanted to ensure everything is right. I'm from Japan, and in Japan, it's all abt cleanliness. When I entered the room, beds are nicely made. The toilets are perfect (so clean and very new) .. I couldn't hear other guests so the night was quality sleep. The wifi was excellent I had a great night using my phone for business email. Will come again for sure!

          Reviewed July 31, 2015
          8.0
          Excellent
          pratit from Thailand
          Couple
          Double Room
          Stayed 7 nights in February, 2013

          New hotel with a nice location in the South Bank”

          Within walking distance to Waterloo Station

          The room is quite spacious compared to other hotels in London in the same price range. The room is nice and clear with climate control. The lobby area is also quite nice and spacious with a bar. There are also bus stops right at the hotel. London Eye, Aquarium and some other attractions along the south bank can easily be reached on foot.

          Reviewed March 07, 2013
          9.0
          Exceptional
          nicholas from Australia
          Solo traveler
          Double Room - City View
          Stayed 1 night in January, 2013

          Functional clean hotel. Small rooms. Good location”

          proximity to waterloo trains

          There was a queue to check in. Eventually got a key. Took three elevator visits to the room to get the electronic key to work. They showed me the wrong room. I booked double they gave me twin. Gave me a new key to the top floor with a double. That key did not work either and had to go to reception again. Eventually got in and like all hotels the room is way smaller that the pics and the view was not the same as the web pics. Then room service guy knocked on the door to stock the mini bar that was already stocked. Then five people arrived from maintenance that did not need to be done and they left. But after all that bad service planning and bad luck, overall I have to say I was happy for the price and given the proximity to Waterloo I would definitely stay again for a short trip. Just hope for better luck in the check in process.

          Reviewed January 23, 2013
          8.0
          Excellent
          Rowena from Hong Kong
          Couple
          Stayed 1 night in March, 2012

          Small room, locatio not bad”

          Nice walk to Big Ben and London Eye

          Small room, 10-15 mins walk from the Waterloo station, not too close, but it is ok. Nice walk to Big Ben around 10- 15 mins walk. No drinking water provdied in room, but there's supermarket around the hotel so that is fine.

          Reviewed March 06, 2012
          6.0
          Dominic from United Kingdom
          Couple
          Deluxe Double
          Stayed 1 night in April, 2019

          Marathon weekend trip!”

          We booked this months in advance due to running the VLM at the weekend. Although the location was good, pretty close to tube stations and not too far from the finish line (a few stops away) this hotel failed to excite and we wouldn’t use again. Our specific room requests didn’t get acknowledged-hotel confirmed they don’t receive these from external booking sites like Agoda which isn’t ideal! (Not hotels fault, granted). Room was Ok, fairly dusty but spacious but given twin room which wasn’t what we expected. Staff generally helpful but could have been better with certain requests-a bit so so. Only had breakfast at the hotel, this was Ok but very basic-would only have this if included in price! Offering alternative milks would be a good start. The area is quiet but bland, walkable to tube/local shops/food places. Wouldn’t return, especially as we paid over £200 for the one night!

          Reviewed April 30, 2019

          Dear Dominic, Thank you for your detailed feedback following your recent stay at our H10 London Waterloo Hotel. We are glad to hear that you found our location convenient and our room spacious. On the other hand, we are sorry to hear that the breakfast was not up to your satisfaction, we have shared your opinion regarding the milks to our F&B manager to take it into consideration. Regarding the bed type, we are sorry to hear that your preference could not be granted, the requests we receive are always upon availability and even though we try to meet them, some days as the one of the marathon weekend where the hotel is fully booked makes it more complicated. Nevertheless, I have shared your comments with the Front office manager regarding customer service attention you received in order to review the procedures. Thank you again for highlighting your experience with us and it is our hope that we get the opportunity to welcome you back in the near future. Kind regards, Gina Alpe

          Show more
          H10 London Waterloo Hotel
          8.8
          Excellent
          Kerry from United Kingdom
          Couple
          Double Room
          Stayed 2 nights in November, 2018

          Excellent”

          Very welcoming arrival with an offer of a glass of cava. Room was clean and modern. Pillows where slightly too hard for my liking but that's personal choice I suppose. Breakfast was fab and lots of choice in a self service buffet style. Fantastic views in the sky lounge bar and was not spoilt by the rain. The only down side I would say is the fact it is near the ambulance station so woken several times by sirens but again that's London life........overall a very pleasant stay

          Reviewed November 16, 2018
          6.8
          Good
          Sahar from United States
          Business traveler
          Double for Single Use
          Stayed 5 nights in March, 2019

          Good”

          I’ve stayed at this hotel many times, and I’m a Club H10 member. I felt the up keeping of the rooms has gotten poor, and the staff is not as warm and friendly. I had to change rooms, the first room’s power outlets weren’t working and the shower door didn’t close so water spilled all over the bathroom floor. I changed rooms, the next room has the same issue with the shower, and the amenities were not replenished right away. This was one of my favorite hotels, I’m disappointed

          Reviewed April 03, 2019

          Dear Miss Gharai, Thank you for taking the time to review your last experience in our H10 London Waterloo hotel. We are sorry to hear that your previous stay with us has not met your expectations. We would like to inform you that we value all of our guests opinions and suggestions, hence we have taken very seriously the issues from your reported on your last review. Please stay assured that we have brought them to the attention of our Chief Engineer who has already taken actions accordingly. Furthermore, our team always strives in order to provide the best service to our guests, we do apologize if we were not able to promptly help you with the amenities missing in your room, we will not let it happen again. Rest assured that your comments have been taken into account and we will put in place our best efforts to make your future stay as comfortable and nice as you would expect. Looking forward to welcoming you back. With kind regards, Eleonora Scarpello Front Office Supervisor

          Show more
          H10 London Waterloo Hotel
          4.0
          Craig
          Business traveler
          Double Room
          Stayed 2 nights in March, 2019

          abhorrent customer service H10”

          The staff at H10 are arguably the worst trained (if they are) staff Ive experienced in many years of travelling for business or leisure. Phone calls to reception ring out. TV blew and had to get maintenance to fix (tried that twice). Room service would have to be pen ultimate let down - untrained... no idea whats on menu. Fail to deliver cutlery as needed. Still got it wrong again. One cant east soup without a spoon. One struggles to eat soup with a then supplied tea spoon. Then they refused to take soup back as cold by the time I got that right. Generally a nice looking hotel and rooms. pretty shoddy service. Stay away from room 216 as leaking toilet.

          Reviewed March 13, 2019
          8.0
          Excellent
          Susan from South Korea
          Business traveler
          Double Room
          Stayed 5 nights in May, 2019

          Great location, clean hotel”

          I stayed here for five days and overall a very pleasant stay. The location is good, close to everything.

          Reviewed June 18, 2019

          Dear Susan, Thank you very much for your kind words. We are pleased to know you enjoyed your stay with us and that you found our location convenient. Thank you for choosing H10 London Waterloo hotel, we look forward to have you with us in the near future. Kind regards, Gina Alpe Front Office Supervisor

          Responded June 18, 2019
          H10 London Waterloo Hotel
          9.6
          Exceptional
          Wei from Malaysia
          Couple
          Double Room
          Stayed 5 nights in February, 2019

          Good conditions , breakfast and all ”

          We stay in H10 for 6d5n in London , Good location to bus station , good breakfast and facilities , overall is good ! Value for money , very satisfied!

          Reviewed February 26, 2019
          8.0
          Excellent
          Low from Singapore
          Couple
          Double Room
          Stayed 2 nights in November, 2018

          Good location ”

          The room is clean n tidy . The breakfast spread is good.

          Reviewed November 14, 2018

          Dear Low, Thank you for taking time to rate our hotel. We are delighted to hear that you have enjoyed your recent stay with us. We hope to see you soon in our hotel. Kind regards, Marilena Tzoutzi Front Office Manager

          Responded November 26, 2018
          H10 London Waterloo Hotel
          10.0
          Exceptional
          Joel from Australia
          Couple
          Double Room
          Stayed 5 nights in August, 2018

          Exceptional”

          We had a five night stay and thoroughly enjoyed it. The whole hotel was very modern and the rooms very clean and comfortable. There was minimal external noise at night, so sleeping wasn't a problem. It had everything we needed - ironing board/iron, mini fridge, air conditioning, etc and was within walking distance to multiple tube stops, train stations and bus routes to get us around London and beyond. The staff were very friendly and helpful with any issues we had. Highly recommended hotel and we'd consider staying there again if we're in London.

          Reviewed September 03, 2018

          Dear Joel, Thank you very much for having taken the time to share the experience you had at our H10 London Waterloo Hotel. We are very glad that you have enjoyed your stay to the fullest, as our modern interior, the rooms, the hotel's location and our friendly staff met your expectations. We truly hope to welcome you in the near future again. With kind regards, Gianna Engel Guest Relations

          Responded September 09, 2018
          H10 London Waterloo Hotel
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          H10 London Waterloo Hotel
          |Excellent 8.2
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          • Excellent location
          • London Eye
          • Southwark Tube Station is within 0.56 km