Hallmark Hotel Carlisle
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Classic Single Room Hallmark Hotel Carlisle
Interior view Hallmark Hotel Carlisle
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7.4
Very good
/10
(1390 reviews)See what guests said
See map
9.1
Exceptional
Location rating score
Exceptional location
Parking
Available
  • Carlisle Cathedral430 m
  • Free Wi-Fi

    Hallmark Hotel Carlisle

    Court Square, Currock, Carlisle, United Kingdom, CA1 1QY - See map

    This property is in high demand!

    Booked 26 times

    "The breakfast was also excellent - a good and varied choice of hot dishes, plus cereals and fruit, yogurt."
    Josephine A. - 23 January 2017
    Excellent comfort
    8.4 room quality and comfort
    Excellent service
    8.2 rating for service
    Very good cleanliness
    7.4 rating for cleanliness
    Good facilities on premise
    6.7 facilities on premise
    • 80 meters to public transportation

    • Free Wi-Fi in all rooms!

    • Daily housekeeping

    • Room service [24-hour]

    • Bar

    Cheaper than 96% of all properties in Carlisle in the last 24 hoursCompared to 51 Carlisle properties at Agoda for various dates
    Property ranking|Compared to 51 Carlisle properties
    See all rankings
    Location score
    9.1/10
    Room size
    22 sqm.
    Cheapest price score
    Service score
    8.2/10
    Better than
    98
    %
    of Carlisle properties
    Bigger than
    98
    %
    of Carlisle properties
    Better than
    96
    %
    of Carlisle properties
    Better than
    94
    %
    of Carlisle properties
    Value for money7.1
    Location rating9.1

    Rooms available at Hallmark Hotel Carlisle

    8.4
    Excellent
    Room comfort & quality
    Classic Double Room
    Classic Double Room
    ...
    • Room size: 14 m²/151 ft²
    • Non-smoking
    • 1 double bed
    Enter dates to see prices
    Classic Single Room
    Classic Single Room
    ...
    • Room size: 11 m²/118 ft²
    • City view
    • 1 single bed
    Enter dates to see prices
    Executive Twin
    Executive Twin
    ...
    • Room size: 14 m²/151 ft²
    • Separate shower/bathtub
    Enter dates to see prices
    Classic Twin Room
    Classic Twin Room
    ...
    • Room size: 22 m²/237 ft²
    • Shower and bathtub
    • 2 single beds
    Enter dates to see prices
    Suite
    Suite
    ...
    • Room size: 33 m²/355 ft²
    • City view
    • 2 sofa beds & 1 queen bed
    Enter dates to see prices
    Executive Double Room
    Executive Double Room
    ...
    • Room size: 30 m²/323 ft²
    • Separate shower/bathtub
    • 1 double bed
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    Family Room
    Family Room
    ...
    • Separate shower/bathtub
    Enter dates to see prices
    Single Room
    Single Room
    ...
    • Separate shower/bathtub
    Enter dates to see prices
    Run of House
    Run of House
    ...
    • Separate shower/bathtub
    Enter dates to see prices
    Double or Twin Room
    Double or Twin Room
    ...
    • Separate shower/bathtub
    Enter dates to see prices

    What people love about Hallmark Hotel Carlisle

    • 8.8
      Excellent
      Location

      "Great location right next to the train station"

      robert

      |

      02 February 2017

    • 10.0
      Exceptional
      Staff 

      "Very nice and friendly staff location perfect"

      Gary

      |

      13 March 2018

    • 6.8
      Good
      Cleanliness

      "Friendly and clean, good if passing through."

      Paul

      |

      25 October 2016

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    More about Hallmark Hotel Carlisle

    More about Hallmark Hotel Carlisle

    9.2
    Exceptional

    "Excellent location for train and walking around town."

    Bronwyn

    |

    12 November 2016

    An overview

    Show less

    Most talked about facilities

    Breakfast
    3 mentions
    Food & Dining
    Internet
    Car Park

    What they offer

    6.0
    Review score
    Cleanliness

    "the bed linen was clean and the bed comfortable."

    Alan

    |

    02 January 2019

    View all reviews
    Show less

    Food and dining

    Breakfast options

    Vegetarian
    Full English/Irish

    Restaurants on site

    The Brasserie
    Cuisine:American, Asian, Chinese

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    What guests think of this property

    Overall rating
    7.4
    Very good
    From 1390 reviews
    Provided by verified guests of
    Agoda Reviews (63)Booking.com Reviews (1327)
    Rating via Agoda7.8
    /
    10
    Cleanliness7.4
    Facilities6.7
    Location9.1
    Room comfort and quality8.4
    Service8.2
    Value for money7.1
    High score for Carlisle

    Most recent reviews for Hallmark Hotel Carlisle

    Family with young children
    Stayed 1 night in August, 2019
    Classic Twin Room
    Good6.8
    Great staff. Hugely disappointed with the room and frankly appalling bathroom.Numerous problems from the moment we arrived. Felt the staff did as well as they possibly could but this hotel requires a massive overhaul. The bathroom especially was dreadful. If I hadn't paid upfront I would have refused to pay upon departure. Hugely disappointing stay
    Mattfrom United KingdomReviewed August 17, 2019
    Solo traveler
    Stayed 1 night in August, 2019
    Classic Single Room
    Excellent8.8
    One Night Stay on 4 August, 2019I have stayed at the Hallmark a number of times prior to travelling the following day and always found it very pleasant and in an excellent location. The only downside, I think they could stock the bar better as I was unable to purchase a Grouse whiskey or Jamiesons and had to go to the pub next door.
    Sylviafrom United KingdomReviewed August 14, 2019
    Couple
    Stayed 1 night in July, 2019
    Classic Twin Room
    Excellent8.4
    1 night stay The hotels location is right outside the train station
    Deborahfrom United KingdomReviewed July 23, 2019
    Couple
    Stayed 1 night in December, 2018
    Classic Double Room
    Good6.0
    Good locationThe outside facade and the lobby area were quite smart but the tiny lift led us up to a dreadful room. ~~This hotel needs a lot of maintenance which is a shame because it is so convenient for tourists and train travellers. The room was small with window panes outside covered in green. The bathroom looked old and worn. There was a big water stain on the ceiling in the bedroom. However the bed linen was clean and the bed comfortable. We decided not to eat in the hotel and did not stay for breakfast.
    Alanfrom United KingdomReviewed January 02, 2019
    Couple
    Stayed 2 nights in September, 2018
    Classic Double Room
    Good6.0
    Room very compact.could do with makeover Our room would be better suited to single occupancy. Decor and bathroom facilities need modern makeover. Positives = excellent location. Friendly staff.
    Garthfrom United KingdomReviewed October 01, 2018

    Reviews of Hallmark Hotel Carlisle from real guests

    Overall rating
    7.4
    Very good
    From 1390 reviews
    Provided by verified guests of
    Agoda Reviews (63)Booking.com Reviews (1327)
    Rating via Agoda7.8
    /
    10
    Cleanliness7.4
    Facilities6.7
    Location9.1
    Room comfort and quality8.4
    Service8.2
    Value for money7.1
    High score for Carlisle
    Rating
    9+ Exceptional (7)
    8-9 Excellent (12)
    7-8 Very Good (4)
    6-7 Good (4)
    <6 Below Expectation (8)
    Time of the year
    Mar - May (7)
    Jun - Aug (12)
    Sep - Nov (11)
    Dec - Feb (5)
    All guests (63)
    All room types
    All languages

    Show reviews that mention 

    Showing 35 verified guest comments
    12
    6.8
    Good
    Matt from United Kingdom
    Family with young children
    Classic Twin Room
    Stayed 1 night in August, 2019

    Great staff. Hugely disappointed with the room and frankly appalling bathroom.”

    Numerous problems from the moment we arrived. Felt the staff did as well as they possibly could but this hotel requires a massive overhaul. The bathroom especially was dreadful. If I hadn't paid upfront I would have refused to pay upon departure. Hugely disappointing stay

    Reviewed August 17, 2019
    8.8
    Excellent
    Sylvia from United Kingdom
    Solo traveler
    Classic Single Room
    Stayed 1 night in August, 2019

    One Night Stay on 4 August, 2019”

    I have stayed at the Hallmark a number of times prior to travelling the following day and always found it very pleasant and in an excellent location. The only downside, I think they could stock the bar better as I was unable to purchase a Grouse whiskey or Jamiesons and had to go to the pub next door.

    Reviewed August 14, 2019
    8.4
    Excellent
    Deborah from United Kingdom
    Couple
    Classic Twin Room
    Stayed 1 night in July, 2019

    1 night stay ”

    The hotels location is right outside the train station

    Reviewed July 23, 2019
    6.0
    Alan from United Kingdom
    Couple
    Classic Double Room
    Stayed 1 night in December, 2018

    Good location”

    The outside facade and the lobby area were quite smart but the tiny lift led us up to a dreadful room. ~~This hotel needs a lot of maintenance which is a shame because it is so convenient for tourists and train travellers. The room was small with window panes outside covered in green. The bathroom looked old and worn. There was a big water stain on the ceiling in the bedroom. However the bed linen was clean and the bed comfortable. We decided not to eat in the hotel and did not stay for breakfast.

    Reviewed January 02, 2019
    6.0
    Garth from United Kingdom
    Couple
    Classic Double Room
    Stayed 2 nights in September, 2018

    Room very compact.could do with makeover ”

    Our room would be better suited to single occupancy. Decor and bathroom facilities need modern makeover. Positives = excellent location. Friendly staff.

    Reviewed October 01, 2018
    8.0
    Excellent
    Gary from United Kingdom
    Family with young children
    Classic Double Room
    Stayed 1 night in August, 2018

    Overnight ”

    Great location, staff very good, didn’t eat at the hotel so cannot comment on food.

    Reviewed September 03, 2018
    6.0
    Adam from United Kingdom
    Family with young children
    Classic Double Room
    Stayed 1 night in August, 2018

    Above average”

    Pros: Staff were really polite and willing to please. Close links to the train station and located in the city centre. The bar is really smart. Parking charges are reasonable considering the locality. Decent breakfast. Cons: We were on the top floor and there was too much noise from outside - from both the station & the surrounding pubs. Our curtains & cupboards were filthy and stained. Not suitable for young children - our 3yo was regularly woken up.

    Reviewed August 20, 2018
    5.2
    Richard from United Kingdom
    Couple
    Classic Double Room
    Stayed 1 night in August, 2018

    Very noisy due to our room facing the station we appreciate it's in the city but wanted a quiet room”

    Staff levels poor in the bar on Saturday night. Waited ten minutes to get a coffee. Service was poor to other couples too. Wrong orders given to diners.. Just seemed very unprofessional.

    Reviewed August 20, 2018
    6.0
    Matt from United Kingdom
    Family with young children
    Classic Double Room
    Stayed 1 night in August, 2018

    Staff friendly but that's about it ”

    The staff were very friendly and helpful. The room was over crowded with furniture,The first folding bed for my daughter was broken and then the second was broken so she had to sleep in discomfort. Duvet was torn, shower coming off the wall and shower screen leaked over the floor. Floor boards were broken near the bed. Couldn't open one window and couldn't shut the other so very noisy until about 2am The evening meal was horrible and the breakfast was disgusting, bacon was dry and hard, egg over cooked and sausage under cooked. Not impressed one bit.

    Reviewed August 16, 2018
    8.8
    Excellent
    Beverly from United Kingdom
    Family with young children
    Executive Double Room
    Stayed 2 nights in August, 2018

    We had a double bed to 2 adults and 2 children and had to request a cot ”

    Location

    Reviewed August 07, 2018
    4.0
    Nicholas from Australia
    Family with young children
    Executive Double Room
    Stayed 1 night in May, 2018

    Stopover - not overly impressed”

    Stayed for a stopover on the way to Inverness. Staff friendly enough. Rooms dirty and run down (whole city seemed run down). Would not return.

    Reviewed June 02, 2018
    8.4
    Excellent
    Derek from United Kingdom
    Couple
    Classic Double Room
    Stayed 2 nights in April, 2018

    Derek”

    Great location. Hotel staff very good locals nice.

    Reviewed April 20, 2018
    8.8
    Excellent
    karl from United Kingdom
    Family with young children
    Executive Double Room
    Stayed 2 nights in March, 2018

    Staff are the Hotel best Quality”

    Staff helpful and professional. Parking is limited, £10 a night (drive thru the train station car park to get to hallmark parking is easiest way).

    Reviewed April 01, 2018
    10.0
    Exceptional
    Gary from United Kingdom
    Couple
    Executive Double Room
    Stayed 1 night in March, 2018

    Exceptional”

    Very nice and friendly staff location perfect

    Reviewed March 13, 2018
    4.8
    kristina from United Kingdom
    Family with young children
    Classic Twin Room
    Stayed 1 night in December, 2017

    very disappointing. dirty. ”

    the hotel is old and tired. the common areas were dirty and not maintained. bathroom stank of onions and the shower curtain was mouldy. the sheets clean as well as the towels although they were not soft. it was ok but not an enjoyable stay. the breakfast was pretty average too.

    Reviewed January 02, 2018
    8.8
    Excellent
    Haitham from Oman
    Couple
    Classic Twin Room
    Stayed 2 nights in November, 2017

    Excellent”

    The bathroom was very cold, the towel heater was not functional and there was no hot water at times apart from that great location very friendly and helpful staff and WiFi connect was great and even though there was no business center as such but the staff even helped me print some documents which was quiet useful. I would recommend this hotel for others

    Reviewed November 28, 2017
    7.2
    Very good
    lea from Japan
    Solo traveler
    Classic Single Room
    Stayed 2 nights in October, 2017

    Convenience”

    Some basic improvements would put Hallmark Hotel in a much higher ratings bracket. Staff seemed confused, a remote control was requested, couldn't be found but I was not told, 20 minute wait for a drink and then a number of standard options weren't available, couldn't charge back to room for drinks says one bar person, next bar person says I can, no hot water on first morning, shampoo/soap/biscuits not replaced when room was cleaned... Spend some time on a team meeting, customer service goes a long way to smoothing over small bumps in a stay.

    Reviewed October 13, 2017
    9.2
    Exceptional
    Kim from New Zealand
    Couple
    Classic Double Room
    Stayed 1 night in October, 2017

    Lovely Hotel in Centre ”

    Right next to train station, never heard a train. Lovely town to walk round, hotel staff helpful, room warm large, big bath, good shower

    Reviewed October 10, 2017
    3.2
    Alexandra from Australia
    Couple
    Stayed 1 night in August, 2017

    Poor customer service. Rust in the bath/ shower.”

    Parking a pain as not enough in the hotel car park. Cost us 24 pounds to park overnight in the station car park. Staff very unhelpful . Furnishing very tired and need an upgrade. Glad we were only there for one night. ( one night too many in my book! )

    Reviewed August 14, 2017
    8.8
    Excellent
    robert from United Kingdom
    Couple
    Classic Double Room
    Stayed 2 nights in January, 2017

    great short break”

    great location right next to the train station

    Reviewed February 02, 2017
    12
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