Hanoi Serenity Hotel 2
Hanoi Serenity Hotel 2
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"I really enjoyed my stay here."

ANDREW

21 March 2018

Superior - Bed Hanoi Serenity Hotel 2
Superior - Bed
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Bathroom Hanoi Serenity Hotel 2
Bathroom
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Superior - Bed Hanoi Serenity Hotel 2
Superior - Bed
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Vietnam Fine Arts Museum - 860 m from property Hanoi Serenity Hotel 2
Vietnam Fine Arts Museum - 860 m from property
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See map Hanoi Serenity Hotel 2
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Very good
Location
7.9
See all 32 photos Hanoi Serenity Hotel 2
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Hanoi Serenity Hotel 2

Very good location
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Very good
From 1563 reviewsSee what guests said
7.7
Value for money7.9
Distance to city center0.1 Km
Location rating7.9
Nearest airportGia Lam Airport (VGL)
Distance to airport4.4 km
Has restaurantYes
  • 890 meters to public transportation

  • Airport transfer

  • Currency exchange

  • Free Wi-Fi in all rooms!

Room choices
8.2
Excellent
Room comfort & quality
This property is in high demand!Last booked 4 hours ago | 15 travelers are looking at this property right now
Family Suite
Family Suite
...
  • City view
  • 25 m²/269 ft²
  • 1 single bed and 1 double b...
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Queen Suite
Queen Suite
...
  • City view
  • 25 m²/269 ft²
  • 1 queen bed
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Deluxe City View
Deluxe City View
...
  • City view
  • 22 m²/237 ft²
  • 1 queen bed
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Connecting Room
Connecting Room
...
  • City view
  • 30 m²/323 ft²
  • 2 single beds and 1 double ...
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Superior
Superior
...
  • 18 m²/194 ft²
  • Non-smoking
  • 1 queen bed
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Basic Suite
Basic Suite
...
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    Standard Single
    Standard Single
    ...
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      Deluxe With View Single
      Deluxe With View Single
      ...
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        More about Hanoi Serenity Hotel 2

        More about Hanoi Serenity Hotel 2

        "The hotel was great with kids!"

        Reviewed 22 November 2017

        Ellen from Canada

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        Family with young children

        An overview

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        Nearest essentials

        Distances shown are straight-line distances on the map. Actual travel distances may vary.
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        What to eat nearby

        Vietnamese cuisine
        Vietnamese cuisine
        Xoi Ba Thao
        160 m Vietnamese
        Pho ga Phu Doan
        170 m Vietnamese
        Lau Pho
        240 m Vietnamese
        Asian cuisine
        Asian cuisine
        Lu Quan
        60 m Asian, Seafood, Vegetarian
        Mojito Bar & Lounge
        90 m Asian, Bar
        Rising Dragon Restaurant
        110 m Asian, European, Vietnamese
        Cafe
        Cafe
        And Here Cafe
        100 m Cafe
        Moonzi Coffee
        120 m Cafe, Pizza, Vietnamese
        Align 3D Cafe
        210 m Cafe

        What they offer

        "Great staff, very helpful."

        Ivonne from Sri Lanka

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        Couple
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        What's nearby

        Distances shown are straight-line distances on the map. Actual travel distances may vary.
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        Property's guest policies

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        Some helpful facts

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        Real reviews from real guests

        Agoda Reviews (1563)Booking.com Reviews (6)
        7.7
        Cleanliness7.6
        Facilities6.7
        Location7.9
        Room comfort and quality8.2
        Service8.1
        Value for money7.9
        Provided by verified guests of Agoda
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        Room type
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        Showing 1209 verified guest comments
        12345
        9.2
        Exceptional
        Adrian from Spain
        Couple
        Superior
        Stayed 1 night in September, 2018
        Good location, staff”
        They upgraded the room and we spent a lovely night in hanoy, bed is super big, staff is friendly and willing to help.
        Reviewed September 20, 2018
        10.0
        Exceptional
        benjamin from Thailand
        Solo traveler
        Superior
        Stayed 2 nights in September, 2018
        Exceptional”
        Superb location, price, fast WiFi.
        Reviewed September 20, 2018
        7.2
        Very good
        Norasyikin from Malaysia
        Group
        Family Suite
        Stayed 1 night in August, 2018
        cleanliness and safety”
        Bathtub old and looks not safe. Can hear the cracking sound if you step on it. However, for those with family, it is advisable to stay once the bath tub is fix.
        Reviewed September 14, 2018
        10.0
        Exceptional
        Ben from United Kingdom
        Couple
        Superior
        Stayed 1 night in August, 2018
        Amazing! Would recommend to anyone”
        Really great hotel who catered for all our needs. Gave us a free upgrade upon arrival. Friendly staff who gave us recommendation and maps of the old quarter. Check out was by 12pm, but they let us keep our bags in the lobby until 2am! We were so grateful for this as our flight was at 5am the next day, and we could fully enjoy that whole day without having to lug our baggage around.
        Reviewed September 06, 2018
        7.6
        Very good
        hsuehchuen from Malaysia
        Family with teens
        Superior
        Stayed 1 night in August, 2018
        Excellent Service”
        Great floor service by Chandan. However, the hotel lobby need a face lift and the overall environment of the hotel can be upgraded. Room comfort wise is good. With the price offering, it is a good & comfortable stay.
        Reviewed September 05, 2018
        4.4
        Ramida from Thailand
        Solo traveler
        Superior
        Stayed 3 nights in March, 2018
        good”
        good
        Reviewed September 01, 2018
        4.8
        Ramida from Thailand
        Business traveler
        Superior
        Stayed 1 night in March, 2018
        Valuable ”
        Valuable
        Reviewed September 01, 2018
        9.2
        Exceptional
        Alfheidur from Iceland
        Family with young children
        Superior
        Stayed 3 nights in August, 2018
        Snap: worldtravelmoms”
        Very very nice staff, perfect location and fun to walk around the neighborhood. Absolutely love this hotel and the staff ❤️
        Reviewed August 31, 2018
        9.2
        Exceptional
        Jared from Myanmar
        Solo traveler
        Superior
        Stayed 1 night in August, 2018
        Good value for nice room”
        Nice room with big clean bed and new bathroom. Good breakfast and friendly staff. Some renovations in hallway so not completely clean and quiet, and TV in room didn't work properly.
        Reviewed August 31, 2018
        8.8
        Excellent
        Zhi from Malaysia
        Family with teens
        Superior
        Stayed 2 nights in August, 2018
        Shan”
        Staffs are very friendly and helpful. The room is really comfortable but some facilities are old. The location is a little bit off-center, it takes approximately 10-15mins walking to tourist attractions. Overall it's a pleasant stay. Highly recommended to travelers with tight budget.
        Reviewed August 30, 2018
        9.6
        Exceptional
        Anne-Maëlle from Singapore
        Solo traveler
        Superior
        Stayed 2 nights in August, 2018
        Really good”
        The staff is really friendly and helpful. They booked a private car for us to go to the airport at a good price. The room is comfortable and fully furnished. The superior room is a bit small and doesn't have a window on the street only a small one on the corridor. But we were upgraded and the room was larger with a window on the town and a large bathroom. Small problem, the room was really hot and we needed at least 2-3 hours of aircon to reach a good temperature. The breakfast was good and with big portions cooked when ordered. The hotel is really well located, on a street busy during the day and quiet at night. 10mn walking distance from the lake. Overall a really good stay !
        Reviewed August 30, 2018
        8.4
        Excellent
        Han from Malaysia
        Couple
        Deluxe City View
        Stayed 1 night in August, 2018
        Excellent”
        Highly satisfactory. Good location, price, breakfast. Big room. Helpful n dedicated staff.
        Reviewed August 29, 2018
        8.4
        Excellent
        Lillian from Hong Kong
        Solo traveler
        Superior
        Stayed 4 nights in August, 2018
        so clean, good services”
        the room was clean, the services is excellent. I received good information/suggestion before I arrived to Hanoi, eg transport from airport to hotel, day tour information from Hotel Manager, Joy. Breakfast was good; room looks new renovated. Location is not in the noisey street which is good, I walked to night market every night and just within 10 mins walking to St Joseph's Catheral area, there are heaps of restaurants and cafes surrounding. Joy is always helpful, recommended the place of attractions.... etc. I got the sim card from hotel, because the cheapest one selling at the airport is VND200,000 US9 and with no free local calls and international calls. The hotel is selling the same price but includes the local calls and international calls for 15mins each, 8G data for 30 days). I thought of order a Grab might be need to make a call sometimes. I would recommend the Deluxe Room or higher grade room with balcony. Price is cheap with this condition in Old Quarter. Thanks for the good support during my stay! :) Lillian
        Reviewed August 29, 2018
        10.0
        Exceptional
        Jennifer from China
        Solo traveler
        Superior
        Stayed 3 nights in August, 2018
        Had a wonderful stay!”
        Moved to this hotel from another one that was too loud. The experience at this hotel was absolutely awesome: great service, beautiful and quiet room, closed off shower in the bathroom, room service, working television, great location, etc. Highly recommend and would stay again if I ever visit Hanoi another time in the future.
        Reviewed August 28, 2018
        6.8
        Good
        Val from Philippines
        Couple
        Superior
        Stayed 1 night in August, 2018
        Second Time”
        We were here for the second time in a week after a trip to Cat Ba Island. I still recommend this hotel.
        Reviewed August 23, 2018
        7.2
        Very good
        Val from Philippines
        Couple
        Deluxe City View
        Stayed 1 night in August, 2018
        Good location”
        The hotel itself is satisfactory. It is clean though quite old looking. In terms of backpackers budget in Asia it is mid-price. But you get what you pay for. They served breakfast. The staff was quite accommodating from leaving luggage for more than a day, from asking more tea/coffee sachets. They also upgraded my room. They have clean beds, toiletries are provided towels, soap, shampoo, toothbrush and toothpaste. The location of this hotel is quite good. You can take taxi or walk to Hanoi train station and Long Bien train station. It also near to money changers in Ha Trung which offers really good prices.
        Reviewed August 23, 2018
        8.8
        Excellent
        Pedro from Germany
        Couple
        Superior
        Stayed 1 night in August, 2018
        Big recomendation! ”
        Very friendly and helpful staff. Breakfast was good and fresh . Our room was clean and quiet. They also helped us with the booking of a very nice tour to halong bay and with a transfer to the next City. Thank you!
        Reviewed August 23, 2018
        9.2
        Exceptional
        Svetlana from Australia
        Couple
        Superior
        Stayed 4 nights in August, 2018
        Really friendly staff”
        Lovely stay whilst in Hanoi, the staff were very welcoming and were always happy to help, upon check in they sat us down with a map and helped us choose points of interests for Hanoi which was really helpful. The first night we spent in a suite room and the air con in there was rather noisy, apart from that a nice stay :)
        Reviewed August 22, 2018
        9.6
        Exceptional
        Deana
        Family with teens
        Superior
        Stayed 4 nights in August, 2018
        Great value hotel with super friendly staff”
        We really enjoyed our stays at Serenity Hotel 2. The location near to all the place we want to go. We would like to thanks all the staff especially Mr Chom and Ms Joy for their good service. They upgrade 1 of our room to deluxe room as well. All of the staff very friendly and helpful. I’ll definitely stay here again if I visit to Hanoi. Cheers!!
        Reviewed August 21, 2018
        6.8
        Good
        Joel from Singapore
        Couple
        Superior
        Stayed 2 nights in August, 2018
        Frustrating experience ”
        We were offered an upgrade from superior to deluxe room on the highest floor, only to have our worst nightmare. The room had 4 units of AC ventilators fitted right outside the wall of the toilet and room, which generated immense amount of heat into the room. Wanted to change a room but they were full, and a fan in the room was nice but wasn’t enough. The weather in Hanoi was warm not doubt, but it was really frustrating to come back to a very warm room for two days. The toilet felt like a sauna, everything inside was heated (toiletries, towels, wall, flooring) thanks to the heat generated from the AC ventilators installed right outside. Location of hotel was close to many food stalls, easier to find. WiFi had really poor connectivity, it was better off using our mobile data.
        Reviewed August 19, 2018
        12345
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