Heart Hotel, Hanoi, Vietnam - Photos, Room Rates & Promotions
Heart Hotel
Heart Hotel
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Superior - Guestroom Heart Hotel
Superior - Guestroom
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Lobby Heart Hotel
Lobby
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Lobby Heart Hotel
Lobby
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Restaurant Heart Hotel
Restaurant
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Exceptional
Location
9.2
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Heart Hotel

Exceptional location
Stay in the heart of Hanoi - See what's nearby
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Excellent
From 225 reviewsSee what guests said
8.2
Recommended by 83% of guests
Value for money8.3
Location rating9.2
Nearest airportGia Lam Airport (VGL)
Distance to airport3.9 km
Has restaurantYes
  • Airport transfer

  • Heart of the city

  • Currency exchange

  • Free Wi-Fi in all rooms

Room choices
8.5
Excellent
Room comfort & quality
Family Room (2 Adults + 2 Children)
Family Room (2 Adults + 2 Children)
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  • 38 m²/409 ft²
  • Bathtub
  • 1 single bed and 1 king bed
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Deluxe Quadruple Room
Deluxe Quadruple Room
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  • 38 m²/409 ft²
  • Bathtub
  • 2 single beds and 1 super k...
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Deluxe City View
Deluxe City View
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  • City view
  • 38 m²/409 ft²
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Deluxe Lake View Room
Deluxe Lake View Room
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  • Partial lake view
  • 25 m²/269 ft²
  • 1 king bed
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Deluxe Lake View King Bed
Deluxe Lake View King Bed
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  • Lake view
  • 24 m²/258 ft²
  • 1 king bed
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Superior
Superior
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  • 24 m²/258 ft²
  • Non-smoking
  • 1 king bed
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Deluxe With View Single
Deluxe With View Single
...
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    Deluxe With View King
    Deluxe With View King
    ...
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      Deluxe Single
      Deluxe Single
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        0B
        0B
        ...
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          More about Heart Hotel

          More about Heart Hotel

          "They were very helpful and happy to help with anything I nee..."

          Reviewed 20 May 2016

          deirdre from Canada

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          Family with older children

          An overview

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          Nearest essentials

          Distances shown are straight-line distances on the map. Actual travel distances may vary.
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          What to eat nearby

          Vietnamese cuisine
          Vietnamese cuisine
          The Balcony Bar & Cafe
          50 m Vietnamese
          80s Vietnamese Cuisine Restaurant
          100 m Vietnamese
          6onsixteen
          100 m Vietnamese
          Asian cuisine
          Asian cuisine
          Old Street Cafe & Restaurant
          10 m Asian, European, Vietnamese
          Buon Dua Le Cafe & Restaurant
          20 m Asian, Cafe, Vegetarian
          Rainbow Cafe
          70 m Asian, International, Italian
          Cafe
          Cafe
          The Note Coffee
          50 m Cafe
          tanmy design cafe with Press Club
          70 m Cafe, International, Vietnamese
          Apple Tart French Bakery
          90 m Cafe, European, French

          What they offer

          "Good for location, and friendly staff."

          CHI W. from Hong Kong

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          Solo traveler
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          What's nearby

          Distances shown are straight-line distances on the map. Actual travel distances may vary.
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          Property's guest policies

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          Some helpful facts

          The property

          Number of rooms : 20

          Real reviews from real guests

          Agoda Reviews (225)Booking.com Reviews (459)
          8.2
          Cleanliness7.9
          Facilities7.0
          Location9.2
          Room comfort and quality8.5
          Service8.7
          Value for money8.3
          Provided by verified guests of Agoda
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          Room type
          Superior
          Deluxe City View
          Deluxe Lake View Room
          Deluxe Lake View King Bed
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          Showing 178 verified guest comments
          12345
          10.0
          Exceptional
          katharina from Germany
          Solo traveler
          Superior
          Stayed 1 night in August, 2018
          Friendly, courteous and clean”
          I had a really nice room with enough space. The staff was very friendly and helpful. I can recommend the hotel and when I have the opportunity to get back to Hanoi, I would stay there another time. Big thanks to the staff for everything!!!
          Reviewed August 08, 2018
          9.2
          Exceptional
          Noel from Canada
          Couple
          Superior
          Stayed 4 nights in April, 2018
          Great value.”
          Great location close to the lake. Bright well-kept rooms and comfortable beds. Very helpful English speaking staff.
          Reviewed April 19, 2018
          10.0
          Exceptional
          Ian from Australia
          Solo traveler
          Superior
          Stayed 1 night in November, 2017
          Exceeded expectations”
          The gotel was undergoing some minor renovations but the concierge took me to the neighbouring Heart hotel. Excellent service.
          Reviewed April 03, 2018
          10.0
          Exceptional
          steven from Malaysia
          Solo traveler
          Deluxe City View
          Stayed 1 night in March, 2018
          ok”
          City view is great. Overall ok.
          Reviewed March 18, 2018
          10.0
          Exceptional
          steven from Malaysia
          Solo traveler
          Deluxe City View
          Stayed 1 night in March, 2018
          room is big”
          City view is great. Overall ok.
          Reviewed March 18, 2018
          10.0
          Exceptional
          Lisa from Australia
          Couple
          Deluxe City View
          Stayed 1 night in March, 2018
          Fantastic little hotel in the heart of the Old Quarter of Ha Noi - close to the lake”
          Love this hotel and will use it again as a base when we visit Ha Noi! Very close to the lake and an easy walk to restaurants/pubs that are more reasonably priced than those on the lake. Great room with a little balcony for you to people watch...love this hotel - very clean, room was large...
          Reviewed March 18, 2018
          9.2
          Exceptional
          Frederick from Malaysia
          Couple
          Deluxe Lake View Room
          Stayed 4 nights in March, 2018
          First Time Visit to Hanoi City”
          Great & Excellent location. Within a short walking distance to Hoan Kiam Lake and Old Quarters as well as major tourist attraction sites. Great housekeeping whenever we return to our room. Staff was very friendly, polite and accommodating and helpful to our request, especially Mr. Michael who help us on our booking for a day trip to Ha Long Bay, and advice us on our needs or request. A La Cart menu for breakfast was satisfying and good. Overall, my wife and I are very satisfied. Will definitely stay at Heart Hotel again if we return for our next visit to Hanoi.
          Reviewed March 14, 2018
          10.0
          Exceptional
          Stephen from United States
          Solo traveler
          Superior
          Stayed 7 nights in March, 2018
          Great location, nice staff and rooms”
          The location can’t be better Nice breakfast Large comfortable room
          Reviewed March 14, 2018
          6.8
          Good
          William from Cambodia
          Family with teens
          Deluxe City View
          Stayed 1 night in December, 2017
          Decent”
          It’s a decent place and the location is great for walking around. The traffic in the city is a complete mess so even if the hotel is near the lake, it’s still hard to walk. Reception staff was helpful but you have to sort of dig it out of him a bit. Our sheet had a hole and I asked them to change. A woman came knocking loudly and while changing the sheets speaking in Vietnamese to her partner throwing things around as if it annoyed her so much to have asked her to do that. So don’t expect much. Just a decent room to sleep and that’s all.
          Reviewed January 02, 2018
          9.6
          Exceptional
          martin from Sweden
          Solo traveler
          Superior
          Stayed 3 nights in November, 2017
          great great staf location”
          if u like to feel like home chose thise hotel. smal famely hotel not brand new but clean and well managed. smoth to have elevator staff do more and i mean more not only foure shoul be comftobol but alsow show u where to go where to eat so u get most off youre stay. i stayed many hotel in asia many 5 stars u get what u pay foure but here u get a really good stay foure low coust.location is great in old quarter.
          Reviewed November 29, 2017
          4.0
          Xuan from Vietnam
          Business traveler
          Superior
          Stayed 2 nights in May, 2017
          Cheating Hotel ”
          We booked this Hotel ,but when arrived there ,they said this hotel was fulled ,and move us to another same name Hotel 500m from the . Is this cheating ???
          Reviewed November 20, 2017
          10.0
          Exceptional
          Stefan from Vietnam
          Couple
          Deluxe Lake View Room
          Stayed 3 nights in November, 2017
          nice”
          nice room, as said in the description. very friendly stuff, they helped us with everything. nice breakfast.
          Reviewed November 12, 2017
          9.2
          Exceptional
          Marvin from Sweden
          Group
          Deluxe City View
          Stayed 3 nights in September, 2017
          Don't be fooled by outside appearance”
          We stayed at family room and it has decent space. The room is clean and seems to be newly renovated. The plus point of this hotel is just 5 minutes to Hoan Kiem lake. Restaurant around the area is not cheap though.
          Reviewed October 16, 2017
          6.8
          Good
          Goh from Malaysia
          Family with teens
          Deluxe City View
          Stayed 2 nights in September, 2017
          A okay place ”
          Family of 4, booked 3 rooms: Lake View, City View & Superior room. The Lake View room only had a glimpse of the lake, mostly view of others old roofs, not worth the extra $. The City View room, you have look down to see the small street. The Superior room OK for 1 person, didn't waste $ on view. All the reviews about the cleanliness of Heart Hotel are true! The breakfast was very restricted, hard to start the day or Hanoi tour with him counting the bread, eggs that you eat. Micheal said "breakfast is not a problem " but where were you? The breakfast at Hanoi Capella Hotel was much better! 18 Sept. Ha Long Bay day tour with Wati Tour, US$40.00 pp plus $5. pp for boat ride. The bus to HLB was too small for 28 passages, a/c on power saver mode, 10-courses seafood lunch was a big SORRY! French fries, rice, cucumber, cabbage, 10" head-tail fish for 6 people, chicken with 75% onion & average 2 1/2 shrimps pp. Snack their own food after! No night cruise 😅 Micheal & the lady manager 👍
          Reviewed October 10, 2017
          9.2
          Exceptional
          sai from United Kingdom
          Solo traveler
          Superior
          Stayed 2 nights in August, 2017
          good locations, friendly staff”
          less than a minutes walk to the lake/night market. emergency stairs full of stuff that almost blocking the stairs. At midnight the front door will shut and you need to ring the bell to be able to get inside not good if there is a fire. breakfast was OK. overall is a good hotel except the front door shut at midnight. The girl at the reception was very helpful. love the service and the locations. will be back again in the future. Thanks
          Reviewed August 30, 2017
          7.6
          Very good
          Jerry from United Kingdom
          Solo traveler
          Superior
          Stayed 5 nights in July, 2017
          Great Location”
          A basic hotel with average breakfast, but the location is great (2 minutes walk to Hoan Kiem Lake) and close to the Old Quarter as well as many cafes, bars and restaurants. The staff are keen to please and are generally helpful. I would be happy to stay here again if I needed a location in Hoan Kiem.
          Reviewed July 29, 2017
          3.2
          Thomas from United States
          Solo traveler
          Superior
          Stayed 3 nights in July, 2017
          worst option in the area”
          The only good thing about this hotel was the location, but there are many other hotels in the same area and some are even cheaper and much better. there was hair all over the room, the bathroom has no separated shower, there is zero view as the window just opens to a dirty gap in the building. Last but not least, the coffee at this hotel was probably the worst coffee I've had in years, and with Vietnam bing famous for its coffee, this is unacceptable. oh and it took them about 3 hours to finally get me into the right room to begin with, because they said they were overbooked and were trying to move me around....
          Reviewed July 15, 2017
          9.2
          Exceptional
          Kimberly from United States
          Group
          Superior
          Stayed 2 nights in July, 2017
          Great location clean towels and sheet, great wi fi all western channels.”
          Elevator is fast and great except in the morning housekeeping leave all their supplies in the elevator so it looks like a warehouse as you walk in, also there are some loud talks from housekeeping staff at time. Except for that, hotel is in great location , highly recommended.
          Reviewed July 07, 2017
          8.0
          Excellent
          Tegan from United Kingdom
          Couple
          Superior
          Stayed 1 night in June, 2017
          Very good”
          Good value, well located & the staff at the desk & dinner were so helpful and even provided a shower before we were due to get a night train. Breakfast was a good variety of options too.
          Reviewed June 25, 2017
          9.6
          Exceptional
          Michael from Australia
          Couple
          Superior
          Stayed 2 nights in June, 2017
          Lovely location and staff”
          Couldn't fault the location, just across from both the lake and the old quarter. Lovely staff were welcoming, and provided good advice, without ever trying to sell us anything. Gave us a free room upgrade, and we enjoyed people watching from the balcony. The hotel could do with a decor update, but has a lift, and everything was clean, functional and comfortable. Would very happily stay here again.
          Reviewed June 11, 2017
          12345
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