Hilton Cardiff
Twin Hilton Executive Room - Guestroom Hilton Cardiff
Lobby Hilton Cardiff
Lobby Hilton Cardiff
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8.6
Excellent
/10
(3309 reviews)See what guests said
See map
9.4
Exceptional
Location rating score
Exceptional location
  • Cardiff castle210 m
  • National Museum Cardiff320 m
  • Principality Stadium600 m
  • Roath Park2.17 km
  • Cardiff Bay Barrage2.69 km
  • Bute Park2.79 km
  • Doctor Who Experience Cardiff Bay2.87 km
  • St. Fagans: National History Museum6.79 km
  • Castell Coch7.59 km
  • Free Wi-Fi

    Hilton Cardiff

    Kingsway, Greyfriars Rd, Cardiff, Cardiff, United Kingdom, CF10 3HH - See map
    "Professional and courteous staff."
    Sanjay - 27 September 2018
    Excellent comfort
    8.8 room quality and comfort
    Excellent cleanliness
    8.6 rating for cleanliness
    Excellent service
    8.6 rating for service
    Excellent facilities on premise
    8.1 facilities on premise
    • 550 meters to public transportation

    • Airport transfer

    • Currency exchange

    • Free Wi-Fi in all rooms!

    • Hot tub

    Cheaper than 97% of all properties in Cardiff in the last 24 hoursCompared to 716 Cardiff properties at Agoda for various dates
    Property ranking|Compared to 716 Cardiff properties
    See all rankings
    Location score
    9.4/10
    Room comfort score
    8.8/10
    Room size
    42 sqm.
    Value for money score
    7.9/10
    Better than
    99
    %
    of Cardiff properties
    Better than
    99
    %
    of Cardiff properties
    Bigger than
    99
    %
    of Cardiff properties
    Better than
    97
    %
    of Cardiff properties
    Value for money7.9
    Location rating9.4
    Nearest airportCardiff Airport (CWL)
    Distance to airport14.5 km

    Rooms available at Hilton Cardiff

    8.8
    Excellent
    Room comfort & quality
    Junior Hilton Suite
    Junior Hilton Suite
    ...
    • Room size: 40 m²/431 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Executive Hilton Suite
    Executive Hilton Suite
    ...
    • Room size: 56 m²/603 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    King Presidential Suite
    King Presidential Suite
    ...
    • Room size: 134 m²/1442 ft²
    • Non-smoking
    • 1 king bed
    Enter dates to see prices
    King Hilton Guestroom
    King Hilton Guestroom
    ...
    • Room size: 30 m²/323 ft²
    • Non-smoking
    • 1 king bed
    Enter dates to see prices
    King Deluxe with View
    King Deluxe with View
    ...
    • Room size: 30 m²/323 ft²
    • Non-smoking
    • 1 king bed
    Enter dates to see prices
    Family Double Deluxe View
    Family Double Deluxe View
    ...
    • Room size: 31 m²/334 ft²
    • City view
    • 2 double beds
    Enter dates to see prices
    King Executive with View
    King Executive with View
    ...
    • Room size: 30 m²/323 ft²
    • Non-smoking
    • 1 king bed
    Enter dates to see prices
    Twin Executive with View
    Twin Executive with View
    ...
    • Room size: 30 m²/323 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    King Hilton Executive Room
    King Hilton Executive Room
    ...
    • Room size: 30 m²/323 ft²
    • Non-smoking
    • 1 queen bed and 1 king bed
    Enter dates to see prices
    Twin Hilton Guestroom
    Twin Hilton Guestroom
    ...
    • Room size: 30 m²/323 ft²
    • Non-smoking
    • 2 single beds
    Enter dates to see prices

    What people love about Hilton Cardiff

    • 8.8
      Excellent
      Staff 

      "Staff are very helpful and courteous!"

      BADARINA

      |

      02 January 2017

    • 8.0
      Very good
      Staff 

      "Great location great staff."

      gruffudd A.

      |

      22 March 2018

    • 8.8
      Excellent

      "Excellent hotel."

      Helen

      |

      31 May 2017

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    More about Hilton Cardiff

    More about Hilton Cardiff

    8.8
    Excellent

    "Hotel is in good location with lots of shops, restaurants an..."

    BADARINA

    |

    02 January 2017

    An overview

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    Most talked about facilities

    Breakfast
    9 mentions
    Swimming Pool
    9 mentions
    Housekeeping
    9 mentions
    Food & Dining
    5 mentions

    What they offer

    10.0
    Exceptional
    Breakfast

    "Nice room, comfy bed, amazing breakfast, lovely staff."

    Janet

    |

    06 February 2018

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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Food and dining

    Breakfast options

    Full English/Irish

    Restaurants on site

    GREY RESTAURANT
    Cuisine:British
    Menu:Buffet

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Reviews of Hilton Cardiff from real guests

    Overall rating
    8.6
    Excellent
    From 3309 reviews
    Provided by verified guests of
    Agoda Reviews (180)Booking.com Reviews (3129)
    Rating via Agoda8.6
    /
    10
    Cleanliness8.6
    Facilities8.1
    Location9.4
    Room comfort and quality8.8
    Service8.6
    Value for money7.9
    High score for Cardiff
    Rating
    9+ Exceptional (52)
    8-9 Excellent (32)
    7-8 Very Good (31)
    6-7 Good (10)
    <6 Below Expectation (11)
    Time of the year
    Mar - May (26)
    Jun - Aug (35)
    Sep - Nov (36)
    Dec - Feb (39)
    All guests (180)
    All room types
    All languages

    Show reviews that mention 

    Showing 136 verified guest comments
    12345
    8.8
    Excellent
    Nikki from Australia
    Couple
    King Deluxe with View
    Stayed 1 night in June, 2019

    Tired rooms”

    We have previously stayed in an executive room which was lovely. This time stayed in a deluxe room with castle view. Room was tired and old but still spacious. The view is not what I would pay more for as u can barely see the castle. Noise from the road and toilet leaking all night was not great. Would stay again but only in an executive room.

    Reviewed June 06, 2019
    7.2
    Very good
    JEFFREY from United Kingdom
    Couple
    Twin Hilton Guestroom
    Stayed 1 night in June, 2019

    Very good”

    nice room, but the door main hinge had been greased and run down the door containing fly and dust.

    Reviewed June 27, 2019
    5.2
    Ravi from United Kingdom
    Couple
    King Hilton Guestroom
    Stayed 1 night in April, 2019

    Aircon doesn't work. Not a great service.”

    Experience with Hilton else where was great but not in Cardiff. I've booked a king room for the stay, room is good but the aircon in the room wasn't working. Considering the day was very hot, the room was stuffy and couldn't sit without aircon, forget about night sleep. I've complained but I've been offered a table fan or a twin room(plus complimentory drinks - seriously?) as they do not have any King rooms left. Aircon not working is not acceptable for a hotel brand like Hilton as the forecasted weather is hot, I would assume them to be properly maintained, for the premium amount they are charging per night. I had to move to a different room eventually, the other room has slightly better aircon but not pleased over all. Car park - Very expensive, NCP next door charges £26 per night. Hilton offers £30 valet parking for the same. The good ones - Nice clean room and bath. Breakfast is good. Just next to Cardiff hight street, easily accessable to night clubs, shopping and restaurants. R

    Reviewed April 24, 2019
    8.8
    Excellent
    BADARINA from Singapore
    Group
    King Hilton Guestroom
    Stayed 4 nights in December, 2016

    Great Locality!”

    Staff are very helpful and courteous! We got clean & spacious room facing the castle . Hotel is in good location with lots of shops, restaurants and mall. We would love staying there again if we are back in Cardiff.

    Reviewed January 02, 2017
    8.0
    Excellent
    Alex from United Kingdom
    Couple
    King Hilton Guestroom
    Stayed 1 night in December, 2014

    Great location in the city centre”

    location, hotel facilities, staff are friendly

    Enjoyable stay, only issue is true rooms were very cold! Told that there was an issue with the central heating are the issue would be resolved, this didn't happen while we stayed. Will stay here again (Maybe during the summer months).

    Reviewed December 30, 2014
    9.3
    Exceptional
    Claudine from Philippines
    Family with teens
    King Hilton Guestroom
    Stayed 3 nights in May, 2014

    Good size rooms, near the shopping area”

    Clean, near the train station and shopping center

    Had some problems checking in as they could not find my booking. Booked 3 rooms but the system only showed 1 room, but it was resolved within 15 minutes. The hotel is located near Cardiff Castle. And if you are joining a tour group, the meeting place is usually the Museum, which is less than a 5 minute walk from the hotel. The hotel is quite busy since there's usually an event or conference. The shopping area is just behind the hotel which was very convenient.

    Reviewed May 26, 2014
    9.3
    Exceptional
    Alan from Australia
    Couple
    King Hilton Guestroom
    Stayed 3 nights in March, 2014

    Location, Location, Location”

    Location, shopping, sightseeing

    Great stay at this hotel. The breakfast was superb with great choices. Very close to shopping areas and the Cardiff Castle just across the road. Not far from the Cardiff bay area either. The only downside was that we were not aware that we would have to pay for parking, having been led to believe that parking was available included in the price. The parking was 20 pounds per day and they kept the key. The (hire) car was brought around to the front of the hotel on request. This wasn't a problem, I just think it should be noted when making a booking.

    Reviewed April 07, 2014
    8.3
    Excellent
    Benjamin from United Kingdom
    Couple
    King Hilton Guestroom
    Stayed 3 nights in April, 2012

    Impressive hotel!”

    Location

    Great Location Centrally located good facilities: pool, gym, sauna, jacuzzi great price fab customer service I particularly liked the lobby bar with piano and relaxed friendly atmosphere If I'm ever in Cardiff will visit again

    Reviewed April 12, 2012
    8.7
    Excellent
    Roland from Germany
    Solo traveler
    King Hilton Guestroom
    Stayed 2 nights in August, 2011

    Good for Business and Leisure Purposes”

    Excellent location, nice indoor pool, friendly staff

    this hotel is located close to the main shopping area of cardiff and is located just opposite the castle. you can also pretty easily walk to the millenium stadium. and the railroad station is also less than a 15 minute walk away. during my stay the argentinian rugby national team was there as well so at times the hotel appeared a bit loud and for my liking a tat bit too bustling. the room was nice and functional: everything you expect and know from other hilton hotels can be found there as well. only smaller downside was that the window (facing the busy road by the castle) could not be opened. another smaller problem i had was with the power outlet in the bathroom: as soon as i put my electrical shaver into that outlet all lights went out and refused to turn on again. happened to me twice: first time maintenance was able to fix it. second time was shortly before check-out. nothing dramatic yet irritating. facilities: i liked taking a swim in the morning and the evening in the indoor pool. the water was warm enough for my taste and it was easily possible to swim and relax there. i didn't try the restautant, so cannot comment. what else? hotel bar was nice (though not quite as nice as on hotel photos). however the red wine i got there was not good in my opinion. may have been an exception, i don't know. as the hotel has only 2 public elevators one may wait a long time before getting down to reception or up to the room which is an inconvenience if one is in a hurry. staff was super friendly. everything appeared very clean. despite some little discomforts it was a very nice stay. i can certainly recommend this hotel.

    Reviewed August 29, 2011
    7.6
    Very good
    john from United Kingdom
    Solo traveler
    Junior Hilton Suite
    Stayed 3 nights in December, 2018

    Xmas 2018”

    Booked this hotel for an xmas break .Booked a junior suite turns out that if you book these on web sites and not through the Hilton houners program you get put on the lower floors not the seventh floor where the lounge is. There is no actual BAR area there only the lobby area ok for people watching but no fun. The executive lounge is ok not brilliant bit small and the snacks ok you need to be there at 6.pm on the dot to get a seat and a snack you get a choice of red or white wine and one make of beer on the alcohol side plenty of coffe and tea etc if required.DO NOT stay here if you are a smoker the only designated area is out the front where you are constantly approached by the rough sleepers and beggars for cigs or money.FORGET going out for a midnight or later smoke .probably a good hotel for the bussines man or couple.location is great for sight seeing.

    Reviewed January 07, 2019
    7.6
    Very good
    Jay from United Kingdom
    Couple
    King Hilton Executive Room
    Stayed 1 night in November, 2018

    Great hotel in a good location”

    So we just happened to stay here at the same time as the Australian rugby team; it was very busy with fans waiting to 'bump into' the players. Have to say that the staff were great and managed everyone well. The rooms are nice, the decor is good and the location makes it easy to head into the centre if you need to.

    Reviewed December 21, 2018
    6.0
    jason
    Group
    King Hilton Executive Room
    Stayed 1 night in February, 2019

    Never again”

    Booked 4 rooms at the Hilton through Agoda. Lets just say i won't be using either again. Either Agoda are advertising rooms that the Hilton don't provide or the rude Hilton staff are lying about the rooms they provide? That's just the start, mix up over number of people, breakfasts, parking! Paid over £450 on 4 rooms then made to pay £90 EXTRA to park 3 cars!!!!! Very poor!!!!! Will not return. Shame as the location was great for shopping, this was a family special occasion, it will be remembered for all the wrong reasons.

    Reviewed March 02, 2019
    6.0
    jason
    Group
    King Deluxe with View
    Stayed 1 night in February, 2019

    will not return”

    Booked 4 rooms at the Hilton through Agoda. Lets just say i won't be using either again. Either Agoda are advertising rooms that the Hilton don't provide or the rude Hilton staff are lying about the rooms they provide? That's just the start, mix up over number of people, breakfasts, parking! Paid over £450 on 4 rooms then made to pay £90 EXTRA to park 3 cars!!!!! Very poor!!!!! Will not return and will leave this review everywhere i can.

    Reviewed March 02, 2019
    6.8
    Good
    jason
    Group
    Twin Hilton Guestroom
    Stayed 1 night in February, 2019

    Disappointing”

    Booked 4 rooms at the Hilton through Agoda. Lets just say i won't be using either again. Either Agoda are advertising rooms that the Hilton don't provide or the rude Hilton staff are lying about the rooms they provide? That's just the start, mix up over number of people, breakfasts, parking! Paid over £450 on 4 rooms then made to pay £90 EXTRA to park 3 cars!!!!! Very poor!!!!! Will not return and will leave this review everywhere i can.

    Reviewed March 02, 2019
    6.4
    Good
    jason
    Group
    King Hilton Guestroom
    Stayed 1 night in February, 2019

    poor”

    Booked 4 rooms at the Hilton through Agoda. Lets just say i won't be using either again. Either Agoda are advertising rooms that the Hilton don't provide or the rude Hilton staff are lying about the rooms they provide? That's just the start, mix up over number of people, breakfasts, parking! Paid over £450 on 4 rooms then made to pay £90 EXTRA to park 3 cars!!!!! Very poor!!!!! Will not return and will leave this review everywhere i can.

    Reviewed March 02, 2019
    10.0
    Exceptional
    Kevin from United Kingdom
    Couple
    King Deluxe with View
    Stayed 1 night in May, 2015

    A Treat for the night”

    The breakfast was excellent. The bed was good and firm. The staff was very friendly & helpful.

    We were only staying overnight, so we were not actually there very much. I was hoping for a restful night as we had paid for a more expensive suite on the 4th floor, however my sleep was badly interrupted by some extremely inconsiderate guests who were shouting loudly at about 2.30-3am. I had real difficulty sleeping after that. This did spoil my experience - maybe signs could be put up asking poeple to be considerate at night time. I would have appreciated Mushrooms with my breakfast, but understand that there was a lot of other food there.

    Reviewed June 05, 2015
    9.7
    Exceptional
    Melanie from United Kingdom
    Couple
    King Hilton Guestroom
    Stayed 1 night in May, 2015

    Lovely hotel would stay again”

    Space views staff

    Enjoyed our stay very comfortable except for feather pillows I hate them. Views lovely and location perfect. Excellent security and friendly at night. All staff very professional and approachable. Didn't get time to try spa will try next time.

    Reviewed May 10, 2015
    9.7
    Exceptional
    robert from United Kingdom
    Couple
    King Hilton Guestroom
    Stayed 1 night in January, 2015

    Spa Weekend”

    Room, Staff and Location

    Excellent the staff made you feel very welcome as if there were an issue they would resolve it no questions asked. The location was very good for the city centre shopping area or a stroll and a beverage if the need be!

    Reviewed January 13, 2015
    10.0
    Exceptional
    Karen from United Kingdom
    Solo traveler
    Twin Hilton Guestroom
    Stayed 1 night in October, 2014

    Quality Hotel”

    Room was very nice and clean. Bathroom spotless. Plenty of room.

    Very pleasant. The staff were friendly and helpful. Very clean and smart hotel. Plenty of facilities for things to do but I was only there for one night so didn't have time to use them which was a pity, I stayed with my daughter in a twin guest room and found it very roomy and luxurious. The duvet and pillows were feather ones and found them very comfortable. Quiet room and air conditioning which was nice. Had breakfast next day and every food you could imagine was available. You had to order vegetarian or mushrooms which was a pity because everything else was there. Will definately stay again when I return to Cardiff.

    Reviewed October 24, 2014
    10.0
    Exceptional
    William from United States
    Couple
    King Hilton Guestroom
    Stayed 1 night in October, 2013

    Friendly staff”

    staff, location, room quality

    Wonderful! One shortcoming: many one-way streets makes it hard to get there even though it's in plain sight. Adding a strategically placed sign to mark where to turn to get to the hotel would be a huge help.

    Reviewed October 27, 2013
    12345
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    Hilton Cardiff
    |Excellent 8.6
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    Experiences on Agoda. Because your room is just the beginning.

    • Exceptional location
    • Cardiff castle
    • Cathays Train Station is within 0.65 km