The same person who made the booking must be the one to check in and make payment for the stay. Third party payments are not accepted. The guest must be on site with their credit card.
Guests arriving outside reception opening hours are kindly requested to inform the hotel in advance for alternate arrangements. Please notify the hotel if you plan to arrive after 20:00. There is no additional charge provided you check in before midnight, but there is a late arrival fee of $26.18 on all arrivals after midnight.
All guests will receive a pre-registration packet by email. Please return the pre-registration packet within 3 days of booking date to receive arrival instructions.
The daily service fee is prepaid, subject to tax and includes the following:
- In-room USB charging stations
- Discounts on activities and shuttle services
- In-room coffee and tea
- 2-pack of laundry detergent and fabric softener
- Airline boarding pass printing and discounts on fax and copy services
- Beach towels and preferred access to beach equipment
- In-room white noise machine
- A maximum of 2 dogs, each under 50 lbs, are permitted per room.
- Guest must request pet-friendly room and indicated number of dogs in the reservation under "special request".
- An additional charge will be added to daily room rate.
- A USD $300.00 security deposit will be held for 4 weeks after departure. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform Holiday Surf Hotel in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. License number: TA-040-026-1120-01