Hotel Ciputra World Surabaya
Hotel Ciputra World Surabaya
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Deluxe - Guestroom Hotel Ciputra World Surabaya
Deluxe - Guestroom
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Lobby Hotel Ciputra World Surabaya
Lobby
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Lobby Hotel Ciputra World Surabaya
Lobby
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Interior view Hotel Ciputra World Surabaya
Interior view
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Excellent
Location
8.9
See all 37 photos Hotel Ciputra World Surabaya
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What guests are saying:
Staffs are humble, polite and good services provided.
FATHAHIYAH from Malaysia
Solo traveler
Everything was good... including the superb spread of breakfast- felt really pampered. All staff were polite and friendly.
KENG from Singapore
Group
Nice hotel, good value for money. Located just the side of shopping mall.
Justinus from Indonesia
Couple
Staying with family, great place, next to mall so it is very convenient Staffs were great Downside is the food / breakfast, not so tasty and the swimming pool is windy, too cold to enjoy
Ronald from Indonesia
Family with young children
Good breakfast and nice pool
Daniel from Indonesia
Couple
All good but missing the grandeur of a hotel that usually have big lobby and spacious facility. An apartment building cum hotel.
Mochamad from Indonesia
Business traveler
Will visit again
Mei from Hong Kong
Couple
I love this hotel but the spa price seems overrated, just slightly different with jakarta
Ratna from Indonesia
Business traveler
Nice mall attached, with good food options and just generally a nice place to wander for a couple of hours. Swimming pool at hotel looks very nice.
Kenneth from Singapore
Business traveler

Hotel Ciputra World Surabaya

Excellent location
- 1.93 kilometers from city center
- What's nearby?
Excellent
From 1079 reviewsSee what guests said
8.7
/
10
Exceptional cleanliness
9.1
Recommended by 97% of guests
Value for money8.3
Distance to city center3.8 km
Location rating8.9
Nearest airportJuanda International Airport (SUB)
Distance to airport12.2 km
  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Sauna

  • Air conditioning

Room choices
8.6
Excellent
Room comfort & quality
This property is in high demand!Last booked 9 hours ago
Grand Deluxe
Grand Deluxe
...
  • Room size: 37 m²/398 ft²
  • City view
  • 1 king bed
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Superior
Superior
...
  • Room size: 33 m²/355 ft²
  • City view
  • 2 single beds or 1 double b...
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Deluxe
Deluxe
...
  • Room size: 30 m²/323 ft²
  • City view
  • 2 single beds or 1 double b...
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Superior Deluxe With Breakfast
Superior Deluxe With Breakfast
...
  • Shower
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Room CAPACITY 9
Room CAPACITY 9
...
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    Single Grand Deluxe
    Single Grand Deluxe
    ...
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      Room Capacity 8
      Room Capacity 8
      ...
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        Bed in dormitory FEMALE ROOM
        Bed in dormitory FEMALE ROOM
        ...
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          Double Or Twin Deluxe Superior
          Double Or Twin Deluxe Superior
          ...
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            Double or Twin DELUXE SUPERIOR - BED AND BREAKFAST
            Double or Twin DELUXE SUPERIOR - BED AND BREAKFAST
            ...
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              More about Hotel Ciputra World Surabaya

              More about Hotel Ciputra World Surabaya

              An overview

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              Nearest essentials

              Distances shown are straight-line distances on the map. Actual travel distances may vary.
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              What they offer

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              What's nearby

              Distances shown are straight-line distances on the map. Actual travel distances may vary.
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              Property's guest policies

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              Some helpful facts

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              Real reviews from real guests

              Agoda Reviews (1079)Booking.com Reviews (292)
              8.7
              /
              10
              Cleanliness9.1
              Facilities8.7
              Location8.9
              Room comfort and quality8.6
              Service8.7
              Value for money8.3
              Provided by verified guests of Agoda
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              Showing 753 verified guest comments
              12345
              8.4
              Excellent
              Christiana from Singapore
              Solo traveler
              Deluxe
              Stayed 2 nights in October, 2018
              Me time at Surabaya”
              The location is superb, just next to the Ciputra world mall . I enjoy my ‘ me time’ comfortablely , do some nail art , hair do snd enjoy local food there .
              Reviewed October 08, 2018
              Dear valued Guest, Thank you for staying with us and for writing this detailed and informative online review. We are pleased to hear that you like the hotel and it's facilities as well as our service, Breakfast and the location connected to Ciputra World Mall. We are all looking forward to welcoming you back. Warm regards, Christiane / General Manager
              Responded October 09, 2018
              Hotel Ciputra World Surabaya
              8.8
              Excellent
              Vitriana from Indonesia
              Couple
              Deluxe
              Stayed 1 night in September, 2018
              Superb”
              the hotel was fabulous and it’s linked to the mall with same name. the only tiny problem i had is the wifi connectivity was very poor. swimming pool is okay, not too big but since it’s in the top floor, quiet windy sometime :) i recommend those who like new place to stay here
              Reviewed October 08, 2018
              Dear valued Guest, Thank you for staying with us and for writing this detailed and informative online review. We are pleased to hear that you like the hotel and our infinity pool, and also the location connected to Ciputra World Mall. We took note your comment regarding our Wifi Connection, our IT Manager will take a look into it soon. Thank you once again, and we are all looking forward to welcoming you back. Warm regards, Christiane / General Manager
              Responded October 09, 2018
              Hotel Ciputra World Surabaya
              9.2
              Exceptional
              Rini from Indonesia
              Business traveler
              Deluxe
              Stayed 1 night in April, 2018
              BEST”
              BEST
              Reviewed October 02, 2018
              Dear valued Guest, Thank you for staying with us and for taking the time to write this very nice online review. It was a great pleasure to share your comments with the team and we are all looking forward to welcoming you back. Thanks again and warm regards, Christiane / General Manager
              Responded October 02, 2018
              Hotel Ciputra World Surabaya
              7.2
              Very good
              Diah from Indonesia
              Solo traveler
              Deluxe
              Stayed 3 nights in September, 2018
              Good hotel with construction on going”
              Close to shopping mall and dining places, good amenities. But there was a construction going 24 hours.
              Reviewed September 19, 2018
              Dear valued Guest, Thank you for staying with us and for writing this online review. We are pleased to hear that you like the hotel and it's facilities as well as our service, and the location connected to Ciputra World Mall. Sorry for the inconvenience that occur while there is a project outside our hotel. We are all looking forward to welcoming you back. Warm regards, Christiane / General Manager
              Responded September 20, 2018
              Hotel Ciputra World Surabaya
              8.0
              Excellent
              christine from Indonesia
              Solo traveler
              Superior
              Stayed 1 night in September, 2018
              Kamar bersih”
              Nyaman, bersih & dekat mall
              Reviewed September 18, 2018
              Dear valued Guest, Thank you for staying with us and for writing this nice online review. We are pleased to hear that you enjoyed your stay, liked the room, facilities as wall as the location close to Ciputra World Mall. Thanks again and we are all looking forward to welcoming you back. Warm regards, Christiane / General Manager
              Responded September 19, 2018
              Hotel Ciputra World Surabaya
              9.6
              Exceptional
              Weng from Malaysia
              Group
              Deluxe
              Stayed 2 nights in September, 2018
              Exceptional”
              Everything’s perfert except on-going construction in front hotel
              Reviewed September 16, 2018
              Dear valued Guest, Thank you for staying with us and for writing this nice online review. We are pleased to hear that you enjoyed your stay. We took note also about the on-going construction outside comment. Sorry for the inconvenience. Thanks again and we are all looking forward to welcoming you back. Warm regards, Christiane / General Manager
              Responded September 18, 2018
              Hotel Ciputra World Surabaya
              10.0
              Exceptional
              Scott from Singapore
              Group
              Deluxe
              Stayed 2 nights in September, 2018
              GREAT LOCATION ”
              NEXT TO A LARGE MALL, AND ALSO CENTRAL LOCATION. ONLY 30-40 MINS AWAY FROM THE AIRPORT
              Reviewed September 07, 2018
              Dear valued Guest, Thank you for staying with us and for writing this detailed and informative online review. We are pleased to hear that you like the hotel and the location connected to Ciputra World Mall. We are all looking forward to welcoming you back. Warm regards, Christiane / General Manager
              Responded September 15, 2018
              Hotel Ciputra World Surabaya
              8.0
              Excellent
              Soeni from Indonesia
              Family with teens
              Deluxe
              Stayed 3 nights in August, 2018
              Good location, nice hotel”
              Hotel is nice but the variety of breakfast is not good. After my 2nd day, I was not looking forward to breakfast anymore. The hot tub on the 22nd floor is only luke warm but the gym is very well equipped. The staff is very courteous from reception, housekeeping, breakfast service, all the way to the bell boy and that's why they receive 5 star rating.
              Reviewed August 24, 2018
              Dear valued Guest, Thank you for staying with us and for writing this nice and detailed online review. We are pleased to hear that you enjoyed your stay, liked the gym, and the services from our staff. We took note also about the breakfast, the temperature of our pool at the roof top comment. Thanks again and we are all looking forward to welcoming you back. Warm regards, Christiane / General Manager
              Responded September 03, 2018
              Hotel Ciputra World Surabaya
              9.6
              Exceptional
              Peter from Malaysia
              Business traveler
              Superior
              Stayed 3 nights in August, 2018
              Good Location”
              Pro: - Connected to Mall - Good Location - Breakfast Good service and Good taste - Roof top swimming pool - Staffs very polite and helpful Cons: - Breakfast can has more choice and change some foods daily but not the same daily - Swimming pool water is freezing cold, is good if change to warm water - Massage center is overpriced - Hotel room is small compared to other same grade hotel - Hot water in bath room is not stable, sometimes cold and sometimes very hot
              Reviewed August 15, 2018
              Dear valued Guest, Thank you for staying with us and for writing this nice and detailed online review. We are pleased to hear that you enjoyed your stay, that you like our breakfast tasye and services and our pool at the roof top as wall as the location close to Ciputra World Mall. We took note also about the choices menu of breakfast, about the warm water at the swimming pool, massage price list, and the unstable hot water in the bathroom. Thanks again and we are all looking forward to welcoming you back. Warm regards, Christiane / General Manager
              Responded August 16, 2018
              Hotel Ciputra World Surabaya
              8.4
              Excellent
              Suh from Singapore
              Couple
              Deluxe
              Stayed 1 night in August, 2018
              Excellent”
              Love the room and staffs very much. All are so polite and friendly especially Devi. The counter was busy. As soon as Devi notice us queuing up, she quickly attend us. And the bell staffs upon check out which very nice and attentive. This is a lovely stay!! Definitely I will come back to this hotel when I return.
              Reviewed August 13, 2018
              Dear valued Guest, Thank you for staying with us and for taking the time to write this very nice and detailed online review. We are delighted to hear that you had a wonderful time here with us in Surabaya ! it was a great pleasure to share your beautiful and encouraging comments with the team this morning and we are all looking forward to welcoming you back soon. Thank you once again and warm regards, Christiane / General Manager
              Responded August 16, 2018
              Hotel Ciputra World Surabaya
              8.0
              Excellent
              TEO from Malaysia
              Business traveler
              Deluxe
              Stayed 2 nights in August, 2018
              Very good”
              Attached to shopping mall is a good advantage but u need to work through the parking access seems not so proper. Hotel is quite new, luxury decorated. But bad point is sound proof is not good. U can listen phone ringing from next room, taking bath using toilet and also they are knocking sound on the wall
              Reviewed August 12, 2018
              Dear valued Guest, Thank you for staying with us and for writing this nice and detailed online review. We are pleased to hear that you enjoyed your stay, that you liked the and the facilities as wall as the location close to Ciputra World Mall. We took note also about the sound proof comment. Thanks again and we are all looking forward to welcoming you back. Warm regards, Christiane / General Manager
              Responded August 16, 2018
              Hotel Ciputra World Surabaya
              9.2
              Exceptional
              Lina from Indonesia
              Couple
              Deluxe
              Stayed 3 nights in August, 2018
              Satisfied”
              Staff and service is excellent as usual. Always love the breakfast.
              Reviewed August 11, 2018
              Dear valued Guest, Thank you for staying with us and for taking the time to write this very nice online review. We are delighted to hear that you had a wonderful time here with us. It was a great pleasure to share your beautiful and encouraging comments with the team this morning and we are all looking forward to welcoming you back soon. Thank you once again and warm regards, Christiane / General Manager
              Responded August 16, 2018
              Hotel Ciputra World Surabaya
              10.0
              Exceptional
              YONG from Malaysia
              Family with young children
              Grand Deluxe
              Stayed 1 night in August, 2018
              Service and breakfast are good ”
              Will come to this hotel
              Reviewed August 09, 2018
              Dear valued Guest, Thank you for staying with us recently and for writing this nice online review. We are pleased that you like the hotel, our breakfast and service, and we are all looking forward to welcoming you back very soon. Warm regards, Christiane / General Manager
              Responded August 09, 2018
              Hotel Ciputra World Surabaya
              6.8
              Good
              MARAH from Singapore
              Couple
              Deluxe
              Stayed 3 nights in August, 2018
              Nice hotel with terrible sound insulation. Noisy construction development in front of hotel.”
              Hotel with good location. However, do note the hotel room has bad sound insulation. You can hear voices from the room next door; and from the outside your door. Note they are currently building a new development next to the hotel. Expect to be disturbed by the noise from the construction that goes on in the early morning, late nights and on Sundays!
              Reviewed August 07, 2018
              Dear Guest, Thank you for staying with us recently and for taking the time to write this nice online review. We are delighted to hear that you that you liked the location that close to the tollway entry. We took note your comment about the noise from the next door and from the construction outside the hotel. We have already discussed each point with the team. Once again we are sorry for the service lapses and hope that we can make up and show our sincere intentions to your on a future visit to Surabaya. Thanks again and we are looking forward to welcoming you back. Warm regards, Christiane / General Manager
              Responded August 09, 2018
              Hotel Ciputra World Surabaya
              9.6
              Exceptional
              Afi from Indonesia
              Family with young children
              Deluxe
              Stayed 1 night in July, 2018
              A perfect stay at Ciputra World Hotel”
              This is my second visit at this hotel and I still amazed with their service. Hospitality is perfect, and that’s really important for me. Food taste is also great. Combined with super good location near to the mall makes this hotel perfect!
              Reviewed July 22, 2018
              Dear Guest, Thank you for staying with us and for taking the time to share your experiences here online. We enjoyed reading that you like the style of the hotel and our service. I will share your comment with the team to further encourage them to do more. Once again Thank you and hope to welcome you back soon. Warm regards, Christiane / General Manager
              Responded July 24, 2018
              Hotel Ciputra World Surabaya
              9.6
              Exceptional
              SWEE from Malaysia
              Business traveler
              Deluxe
              Stayed 2 nights in July, 2018
              Exceptional”
              hotel wifi not enough good, any possible try to improve
              Reviewed July 11, 2018
              Dear Guest, Thank you for your recent visit and for this online feedback. We truly appreciate that you have informed us about the WiFi issue. I will share your comment with the team to further encourage them to do more. Once again Thank you and hope to welcome you back soon. Warm regards, Christiane / General Manager
              Responded July 17, 2018
              Hotel Ciputra World Surabaya
              8.0
              Excellent
              Erfan from Indonesia
              Business traveler
              Deluxe
              Stayed 1 night in December, 2017
              Very good”
              Nice hotel
              Reviewed July 10, 2018
              Dear Guest, Thank you for your recent stay and for taking the time to write the positive feedback. Once again many Thanks and we are all looking forward to welcoming you back soon. Warm regards, Christiane / General Manager
              Responded July 11, 2018
              Hotel Ciputra World Surabaya
              9.6
              Exceptional
              Novie from Indonesia
              Family with young children
              Grand Deluxe
              Stayed 1 night in July, 2018
              Exceptional”
              harga cukup murah untuk hotel bintang 5 . fasilitas dan kebersihan tidak diragukan . tapi makanan nya agak hambar
              Reviewed July 09, 2018
              Dear Guest, Thank you for your recent stay and for nice comment. It was a pleasure to share your comments this morning with the team and especially our Executive Chef will take note your kind comments and suggestion. Once again many Thanks and we are all looking forward to welcoming you back soon. Warm regards, Christiane / General Manager
              Responded July 11, 2018
              Hotel Ciputra World Surabaya
              8.0
              Excellent
              BUNIARTI from Indonesia
              Business traveler
              Deluxe
              Stayed 2 nights in September, 2017
              nice”
              nice room
              Reviewed July 05, 2018
              Dear Guest, Thank you for staying with us and for taking the time to share your experiences here online. We enjoyed reading that you like the style of the hotel and our service. I will share your comment with the team to further encourage them to do more. Once again Thank you and hope to welcome you back soon. Warm regards, Christiane / General Manager
              Responded July 06, 2018
              Hotel Ciputra World Surabaya
              8.0
              Excellent
              BUNIARTI from Indonesia
              Business traveler
              Deluxe
              Stayed 2 nights in December, 2017
              nice”
              nice
              Reviewed July 04, 2018
              Dear Guest, Thank you for your recent visit and for this online feedback. We have shared your kind comments also with the team and all of us are looking forward to welcoming you back. Thank you and warm regards, Christiane / General Manager
              Responded July 05, 2018
              Hotel Ciputra World Surabaya
              12345
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