Hotel De La Ville
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8.8
Excellent
/10
(1397 reviews)See what guests said
See map
9.6
Exceptional
Location rating score
Exceptional location - Inside city center
Popular neighborhood
  • Ponte Vecchio410 m
  • Cupola del Brunelleschi410 m
  • Piazza del Duomo430 m
  • Cattedrale di Santa Maria del Fiore450 m
  • Piazza della Signoria460 m
  • Uffizi Gallery540 m
  • Galleria dell’Accademia810 m
  • Palazzo Pitti840 m
  • Basilica of Santa Croce890 m
  • Piazzale Michelangelo1.51 km
  • Free Wi-Fi

    Hotel De La Ville

    1 Antinori Square, Historical Center, Florence, Italy, 50123 - See map
    "Good hotel with fabulous location."
    Ajinkya - 10 June 2017
    Exceptional reputation
    Recommended by 97% of guests
    Excellent cleanliness
    8.7 rating for cleanliness
    Excellent service
    8.6 rating for service
    Excellent comfort
    8.3 room quality and comfort
    • 550 meters to public transportation

    • Airport transfer

    • Currency exchange

    • Located in heart of Florence

    • Free Wi-Fi in all rooms!

    Cheaper than 98% of all properties in Florence in the last 24 hoursCompared to 7,509 Florence properties at Agoda for various dates
    Property ranking|Compared to 7,509 Florence properties
    See all rankings
    Location score
    9.6/10
    Service score
    8.6/10
    Cleanliness score
    8.7/10
    Room comfort score
    8.3/10
    Better than
    99
    %
    of Florence properties
    Better than
    99
    %
    of Florence properties
    Better than
    99
    %
    of Florence properties
    Better than
    99
    %
    of Florence properties
    Value for money8.1
    Location rating9.6
    Nearest airportFlorence Airport (FLR)
    Distance to airport5.2 km

    Rooms available at Hotel De La Ville

    8.3
    Excellent
    Room comfort & quality
    Classic Double or Twin Room
    Classic Double or Twin Room
    ...
    • Room size: 19 m²/205 ft²
    • City view
    • 2 single beds or 1 double b...
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    Double Single Use Classic
    Double Single Use Classic
    ...
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      Suite
      Suite
      ...
      • Room size: 45 m²/484 ft²
      • City view
      • 1 double bed and 1 sofa bed
      Enter dates to see prices
      Junior Suite
      Junior Suite
      ...
      • Room size: 40 m²/431 ft²
      • City view
      • 2 single beds or 1 double b...
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      Single Room
      Single Room
      ...
      • Room size: 13 m²/140 ft²
      • City view
      • 1 single bed
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      Superior Double Room
      Superior Double Room
      ...
      • Room size: 25 m²/269 ft²
      • City view
      • 1 double bed and 1 queen be...
      Enter dates to see prices
      Superior Triple Room
      Superior Triple Room
      ...
      • Room size: 25 m²/269 ft²
      • City view
      • 1 single bed and 1 double b...
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      Junior Suite Standard
      Junior Suite Standard
      ...
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        classic
        classic
        ...
        • Separate shower/bathtub
        Enter dates to see prices
        Room Assigned on Arrival
        Room Assigned on Arrival
        ...
        • Separate shower/bathtub
        Enter dates to see prices

        What people love about Hotel De La Ville

        • 8.8
          Excellent
          Location

          "Very good location and rooms are very quiet with no traffic noise."

          Cynthia C.

          |

          03 July 2017

        • 10.0
          Exceptional
          Location

          "The location of this hotel is perfect and easy to walk any where."

          James

          |

          07 September 2017

        • 9.6
          Exceptional
          Breakfast

          "Breakfast was delicious with a good variety of selections."

          Su

          |

          08 July 2018

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        More about Hotel De La Ville

        More about Hotel De La Ville

        8.0
        Very good

        "It was in a perfect location within the city for walking and..."

        Lisa

        |

        24 April 2018

        Description

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        Most talked about facilities

        Breakfast
        13 mentions
        Housekeeping
        1 mention

        What they offer

        10.0
        Exceptional
        Breakfast

        "We enjoyed the breakfast, as well as, the happy hour every d..."

        James

        |

        07 September 2017

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        Nearest essentials

        Distances shown are straight-line distances on the map. Actual travel distances may vary.
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        Food and dining

        Breakfast options

        American

        What's nearby

        Distances shown are straight-line distances on the map. Actual travel distances may vary.
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        Property's guest policies

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        Some helpful facts

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        Reviews of Hotel De La Ville from real guests

        Overall rating
        8.8
        Excellent
        From 1397 reviews
        Provided by verified guests of
        Agoda Reviews (124)Booking.com Reviews (1273)
        Rating via Agoda8.5
        /
        10
        Cleanliness8.7
        Facilities7.6
        Location9.6
        Room comfort and quality8.3
        Service8.6
        Value for money8.1
        High score for Florence
        Rating
        9+ Exceptional (37)
        8-9 Excellent (16)
        7-8 Very Good (16)
        6-7 Good (8)
        <6 Below Expectation (6)
        Time of the year
        Mar - May (24)
        Jun - Aug (23)
        Sep - Nov (16)
        Dec - Feb (20)
        All guests (124)
        All room types
        All languages

        Show reviews that mention 

        Showing 83 verified guest comments
        12345
        8.8
        Excellent
        Cynthia from Singapore
        Couple
        Classic Double or Twin Room
        Stayed 3 nights in June, 2017

        Excellent”

        Very good location and rooms are very quiet with no traffic noise. Reception very helpful with directions and restaurant recommendations. They even booked all daily dinner reservations. Will definitely stay here again

        Reviewed July 03, 2017
        9.7
        Exceptional
        TOMMY from Singapore
        Solo traveler
        Classic Double or Twin Room
        Stayed 3 nights in November, 2014

        High Class Street”

        Location, staff , Clean

        Perfect ! I mean it, Great Locale just a short 5 Mins walk from SM Novella train station, and the best part is in the Heart of Shopping belt in florence, just next to Hermes store ! The whole stretch is litted up at night and So crowded so near to Duomo to just 300m away, with that kind of price range i will definitely come back and stay ! Thank you for the great hospitality too Ciao

        Reviewed December 26, 2014
        9.0
        Exceptional
        Thanathon from Thailand
        Couple
        Classic Double or Twin Room
        Stayed 5 nights in April, 2014

        Great Location”

        Location, Service and Comfort

        Hotel was very close to the SMN station (5min walking) and also to major attraction. You can walk for a couple of minutes and see the Duomo. Centrally located to all the branded goods and would come back with no hesitation.

        Reviewed May 06, 2014
        9.6
        Exceptional
        Su from Australia
        Couple
        Classic Double or Twin Room
        Stayed 2 nights in May, 2018

        Overall fantastic stay”

        The location was perfect! Most of the main attractions were within walking distance. The staff were extremely friendly and helpful. Our room was a little small but was clean and tastefully decorated. Breakfast was delicious with a good variety of selections.

        Reviewed July 08, 2018
        8.0
        Excellent
        Lisa from United States
        Couple
        Stayed 2 nights in April, 2018

        It was ok”

        It was a beautiful hotel, did not think the staff were forthcoming in helping and were not really pleasant or understanding. Beds were WAY too hard and did not sleep a wink the entire stay, sleeping on the floor made no difference that hard. Also and more important in this modern day of technology they had no plug in outlets for smartphones or computers in the room which is shocking. It was in a perfect location within the city for walking and train!

        Reviewed April 24, 2018
        10.0
        Exceptional
        James from United States
        Couple
        Superior Double Room
        Stayed 4 nights in August, 2017

        Exceptional”

        The location of this hotel is perfect and easy to walk any where. The church adjacent to the hotel is very beautiful. We enjoyed the breakfast, as well as, the happy hour every day. The rooms were also special very true to the photo's on line. Many thank's to Martina and Andrea, at the front desk, who made our stay so memorable. We will miss you and your kindness. Thank you. Pat&Jim

        Reviewed September 07, 2017
        9.3
        Exceptional
        Deborah from United Kingdom
        Solo traveler
        Superior Double Room
        Stayed 7 nights in April, 2015

        Would definitely return”

        Location, cleanliness, bar service

        Had an excellent stay. On the most elegant road in Florence. Ideally situated and within easy distance of all attractions. The Duomo only 5 minutes by foot. The hotel staff are all very friendly and courteous. The breakfast was very good with an excellent selection of cereals, fruit bread and continental meats and cheeses, as well as a cooked breakfast. Would highly recommend.

        Reviewed April 16, 2015
        7.7
        Very good
        Jean from France
        Couple
        Stayed 4 nights in August, 2013

        Great location hotel”

        location and staff

        Perfectly located hotel in the center of the city, 10 minutes walk to all the main attractions. Great choice of restaurants in the area and great tips given by the staff. Rooms were decent and clean even if a bit old. Breakfast was also ok, even if they could have one more waiter, 2 were definitely not enough. Overall a very nice stay in the hotel

        Reviewed September 17, 2013
        7.0
        Very good
        Hwee from Singapore
        Couple
        Classic Double or Twin Room
        Stayed 1 night in March, 2012

        Great location ”

        Near to all the luxury shopping

        Great location and quiet at night. Near to train station and all the luxury brand. Breakfast is slightly better than the others Florence hotel. Short walk to almost most of the sightseeing place and shopping.

        Reviewed May 06, 2012
        8.3
        Excellent
        Estelle from United States
        Couple
        Classic Double or Twin Room
        Stayed 2 nights in April, 2012

        Upscale hotel in perfect location”

        The double room was spacious and very clean. Bathroom was updated

        we loved the hotel for its location and the room. most of the staff was helpful. however, one of the front desk people gave us misinformation about buying advance reservations for the uffizi museum. we arrived during easter week and was told that the reservation office for buying tickets was closed. we could book a private tour to avoid waiting in line. this was the only way to handle a long wait. this was not true. we walked over to the uffizi and there was a box office that handled reservations for the next day. we had no problem buying tickets! also, we had wanted to go a restaurant that we were told was too far to walk. we would need a taxi. that was also misinformation. we googled the restaurant which was a 10 minute easy walk to the restaurant. otherwise, the hotel had a nice breakfast and we certainly loved the location

        Reviewed April 21, 2012
        9.7
        Exceptional
        Kim from United States
        Group
        Stayed 2 nights in April, 2010

        Great Rate at a Nice Hotel from Agoda!”

        The hotel is in a great location! Walking distance from the train station as well as all major sites. The hotel lounge area is well decorated, comfortable, and relaxing with a happy hour each evening. Reception/concierge staff was quite helpful and friendly. Room was very clean.
        Standard room could have been larger, but was adequate size for two twin beds which we were able to separate with a nightstand quite easily.

        All in all, I was very pleased with this hotel. The location was great and I enjoyed the lounge area with many sofas and a piano. The breakfast included fruit, meat, cheeses, scrambled eggs, yogurt, cereals, in a very nice breakfast room. The concierge was quite helpful and I was able to reserve museum tickets and make restaurant reservations through them. Room could have been a bit larger, but it was adequate. I would stay here again if I could get the great rate that I got from Agoda!

        Reviewed April 14, 2010
        8.0
        Excellent
        Pui from Hong Kong
        Couple
        Stayed 2 nights in October, 2009

        quite good, recommended!”

        friendly and helpful staffs. quite convenience - close to central station.
        some flies around in 1 of the breakfast... not much to eat for the breakfast (but i guess all the hotels in italy are like that)

        Stayed for 2 nites in late Oct 2009. Quite good, quite close to Central Station, not hard to find the way to the hotel. Got upgrade to a suite, quite good experience. Staffs are friendly, quite helpful. The only thing is no free internet. Slightly disappointed about the breakfast - no good fruits, criossants were just normal.

        Reviewed November 09, 2009
        9.2
        Exceptional
        Jacqueline from Australia
        Couple
        Classic Double or Twin Room
        Stayed 1 night in March, 2019

        Great location”

        Great location central to all things Florence has to offer.

        Reviewed March 07, 2019
        8.7
        Excellent
        CHEE from Singapore
        Couple
        Stayed 4 nights in February, 2013

        Best hotel stayed so far”

        Good location (next to Hermes), easy to find good food near the hotel, very good front desk staff

        Very well, enjoy the central location and very easy to walk around the whole city

        Reviewed July 24, 2013
        8.0
        Excellent
        David from United Kingdom
        Couple
        Stayed 2 nights in January, 2013

        Great location”

        in the best shopping street

        The hotel is situated right on the main famous boutique street, is surrounded by all the big name brand boutique.

        Reviewed January 29, 2013
        9.7
        Exceptional
        Annop from Thailand
        Couple
        Stayed 1 night in April, 2010

        One of the best hotels I've ever stayed”

        right in the city center.
        expensive wi-fi for 24 hrs.

        right in the city center. superb staff. close other fashion shops. walking distance to duomo, and other great musuems.

        Reviewed May 10, 2010
        7.6
        Very good
        Michelle from United States
        Family with young children
        Classic Double or Twin Room
        Stayed 2 nights in March, 2018

        Wanted to Give 5 Stars”

        This hotel is excellent except for the following: 1) Advertises air conditioning, but none was available during our stay in late March/early April. The hotel and rooms were terribly hot, so we opened the windows and dealt with a flood of mosquitoes. 2) Do not disturb signs mean nothing here. One was on the door when we left and it was removed by the cleaning service by the time we returned 15 minutes later. Put another one up and it was again removed, and our room had been entered and straightened in spite of our request not to, as we had not had a chance to finish unpacking and suitcases were still open.

        Reviewed March 30, 2018
        6.4
        Good
        Henny from Canada
        Couple
        Classic Double or Twin Room
        Stayed 4 nights in October, 2017

        Overrated and overpriced”

        We booked in March for a stay on October and we requestred specifically a room with two beds. Upon arrival we got a room with one bed. We asked the frontdesk staff to change the room into one with two beds and the answer was that they never did that when preople would stay for "only four nights". After some debating we were told that she would try to switch rooms the next day. When we came into the room it looked like a glorified broom closet. It had one double bed for two people and one desk with a kitchentable type chair. The room was really small and there was no view, except to a blind wall. At night we ordered each a drink at the bar for a price of € 32.00 for two drinks, that is ridiculous and the bartender didn't even know how to serve a whiskey. Breakfast is good and has a good selection of breads, cold cut meats and cheeses, although the egg selection is kind of small, it is scrambled eggs or hard boiled eggs, when you like to have fried eggs or a soft boiled egg you have to pay extra (€ 3.00 for one soft boiled egg). The location is excellent and the staff is o.k. They are correct but not really friendly, kind of snobby. The next day we were moved into a room with two beds, the room was slightly bigger and had two kitchentable like chairs and also no view at all. The rooms look clean but when you find strands of black hair in the washbasin and the two of you are gray haired, that makes you think. Altogether, a hotel at an excellent location but not worth the money they ask for a night in a tiny room with no view. This hotel claims to be a luxury hotel and has matching prices, for that price one might expect a coffee machine in the room so that you can make coffee or tea when you wake up, a laundry line in the bathroom and a decent size room with at least two confi chairs, so you can rest a bit after a busy day. The general areas are nice and Italian style ornate, most staff are correct but not overly friendly. We've stayed in way better hotels for way less

        Reviewed October 12, 2017
        6.0
        vinod from Singapore
        Family with young children
        Classic Double or Twin Room
        Stayed 3 nights in June, 2015

        Convenient location !”

        Location! Location! Location!

        It was a nice hotel. The staff was warm and friendly. I particularly remember at the breakfast buffet, the chief waiter wrote down the names on our drinks.. as they do it in the Gourmet Coffee places and my 2 little sons (ages 8 and 4) were thrilled to see their names etched on the foam in their cocoa cups! A very nice gesture. Kudos to them! Was very touched and impressed.

        Reviewed July 22, 2015
        6.3
        Good
        rathana from United States
        Couple
        Classic Double or Twin Room
        Stayed 1 night in June, 2013

        overpriced”

        location, staff, breakfast

        this is a $150-$200 room at the most. it is very small and we had a view of a wall. nothing special except location. internet is free in the lobby within 10 steps of the desk. airport transfer means they will call you a taxi not a free shuttle.

        Reviewed June 13, 2013
        12345

        Reviews of Hotel De La Ville from real guests

        Overall rating
        8.8
        Excellent
        From 1397 reviews
        Provided by verified guests of
        Agoda Reviews (124)Booking.com Reviews (1273)
        Rating via Agoda8.5
        /
        10
        Cleanliness8.7
        Facilities7.6
        Location9.6
        Room comfort and quality8.3
        Service8.6
        Value for money8.1
        High score for Florence
        Rating
        9+ Exceptional (37)
        8-9 Excellent (16)
        7-8 Very Good (16)
        6-7 Good (8)
        <6 Below Expectation (6)
        Time of the year
        Mar - May (24)
        Jun - Aug (23)
        Sep - Nov (16)
        Dec - Feb (20)
        All guests (124)
        All room types
        All languages

        Show reviews that mention 

        Showing 83 verified guest comments
        12345
        8.8
        Excellent
        Cynthia from Singapore
        Couple
        Classic Double or Twin Room
        Stayed 3 nights in June, 2017

        Excellent”

        Very good location and rooms are very quiet with no traffic noise. Reception very helpful with directions and restaurant recommendations. They even booked all daily dinner reservations. Will definitely stay here again

        Reviewed July 03, 2017
        9.7
        Exceptional
        TOMMY from Singapore
        Solo traveler
        Classic Double or Twin Room
        Stayed 3 nights in November, 2014

        High Class Street”

        Location, staff , Clean

        Perfect ! I mean it, Great Locale just a short 5 Mins walk from SM Novella train station, and the best part is in the Heart of Shopping belt in florence, just next to Hermes store ! The whole stretch is litted up at night and So crowded so near to Duomo to just 300m away, with that kind of price range i will definitely come back and stay ! Thank you for the great hospitality too Ciao

        Reviewed December 26, 2014
        9.0
        Exceptional
        Thanathon from Thailand
        Couple
        Classic Double or Twin Room
        Stayed 5 nights in April, 2014

        Great Location”

        Location, Service and Comfort

        Hotel was very close to the SMN station (5min walking) and also to major attraction. You can walk for a couple of minutes and see the Duomo. Centrally located to all the branded goods and would come back with no hesitation.

        Reviewed May 06, 2014
        9.6
        Exceptional
        Su from Australia
        Couple
        Classic Double or Twin Room
        Stayed 2 nights in May, 2018

        Overall fantastic stay”

        The location was perfect! Most of the main attractions were within walking distance. The staff were extremely friendly and helpful. Our room was a little small but was clean and tastefully decorated. Breakfast was delicious with a good variety of selections.

        Reviewed July 08, 2018
        8.0
        Excellent
        Lisa from United States
        Couple
        Stayed 2 nights in April, 2018

        It was ok”

        It was a beautiful hotel, did not think the staff were forthcoming in helping and were not really pleasant or understanding. Beds were WAY too hard and did not sleep a wink the entire stay, sleeping on the floor made no difference that hard. Also and more important in this modern day of technology they had no plug in outlets for smartphones or computers in the room which is shocking. It was in a perfect location within the city for walking and train!

        Reviewed April 24, 2018
        10.0
        Exceptional
        James from United States
        Couple
        Superior Double Room
        Stayed 4 nights in August, 2017

        Exceptional”

        The location of this hotel is perfect and easy to walk any where. The church adjacent to the hotel is very beautiful. We enjoyed the breakfast, as well as, the happy hour every day. The rooms were also special very true to the photo's on line. Many thank's to Martina and Andrea, at the front desk, who made our stay so memorable. We will miss you and your kindness. Thank you. Pat&Jim

        Reviewed September 07, 2017
        9.3
        Exceptional
        Deborah from United Kingdom
        Solo traveler
        Superior Double Room
        Stayed 7 nights in April, 2015

        Would definitely return”

        Location, cleanliness, bar service

        Had an excellent stay. On the most elegant road in Florence. Ideally situated and within easy distance of all attractions. The Duomo only 5 minutes by foot. The hotel staff are all very friendly and courteous. The breakfast was very good with an excellent selection of cereals, fruit bread and continental meats and cheeses, as well as a cooked breakfast. Would highly recommend.

        Reviewed April 16, 2015
        7.7
        Very good
        Jean from France
        Couple
        Stayed 4 nights in August, 2013

        Great location hotel”

        location and staff

        Perfectly located hotel in the center of the city, 10 minutes walk to all the main attractions. Great choice of restaurants in the area and great tips given by the staff. Rooms were decent and clean even if a bit old. Breakfast was also ok, even if they could have one more waiter, 2 were definitely not enough. Overall a very nice stay in the hotel

        Reviewed September 17, 2013
        7.0
        Very good
        Hwee from Singapore
        Couple
        Classic Double or Twin Room
        Stayed 1 night in March, 2012

        Great location ”

        Near to all the luxury shopping

        Great location and quiet at night. Near to train station and all the luxury brand. Breakfast is slightly better than the others Florence hotel. Short walk to almost most of the sightseeing place and shopping.

        Reviewed May 06, 2012
        8.3
        Excellent
        Estelle from United States
        Couple
        Classic Double or Twin Room
        Stayed 2 nights in April, 2012

        Upscale hotel in perfect location”

        The double room was spacious and very clean. Bathroom was updated

        we loved the hotel for its location and the room. most of the staff was helpful. however, one of the front desk people gave us misinformation about buying advance reservations for the uffizi museum. we arrived during easter week and was told that the reservation office for buying tickets was closed. we could book a private tour to avoid waiting in line. this was the only way to handle a long wait. this was not true. we walked over to the uffizi and there was a box office that handled reservations for the next day. we had no problem buying tickets! also, we had wanted to go a restaurant that we were told was too far to walk. we would need a taxi. that was also misinformation. we googled the restaurant which was a 10 minute easy walk to the restaurant. otherwise, the hotel had a nice breakfast and we certainly loved the location

        Reviewed April 21, 2012
        9.7
        Exceptional
        Kim from United States
        Group
        Stayed 2 nights in April, 2010

        Great Rate at a Nice Hotel from Agoda!”

        The hotel is in a great location! Walking distance from the train station as well as all major sites. The hotel lounge area is well decorated, comfortable, and relaxing with a happy hour each evening. Reception/concierge staff was quite helpful and friendly. Room was very clean.
        Standard room could have been larger, but was adequate size for two twin beds which we were able to separate with a nightstand quite easily.

        All in all, I was very pleased with this hotel. The location was great and I enjoyed the lounge area with many sofas and a piano. The breakfast included fruit, meat, cheeses, scrambled eggs, yogurt, cereals, in a very nice breakfast room. The concierge was quite helpful and I was able to reserve museum tickets and make restaurant reservations through them. Room could have been a bit larger, but it was adequate. I would stay here again if I could get the great rate that I got from Agoda!

        Reviewed April 14, 2010
        8.0
        Excellent
        Pui from Hong Kong
        Couple
        Stayed 2 nights in October, 2009

        quite good, recommended!”

        friendly and helpful staffs. quite convenience - close to central station.
        some flies around in 1 of the breakfast... not much to eat for the breakfast (but i guess all the hotels in italy are like that)

        Stayed for 2 nites in late Oct 2009. Quite good, quite close to Central Station, not hard to find the way to the hotel. Got upgrade to a suite, quite good experience. Staffs are friendly, quite helpful. The only thing is no free internet. Slightly disappointed about the breakfast - no good fruits, criossants were just normal.

        Reviewed November 09, 2009
        9.2
        Exceptional
        Jacqueline from Australia
        Couple
        Classic Double or Twin Room
        Stayed 1 night in March, 2019

        Great location”

        Great location central to all things Florence has to offer.

        Reviewed March 07, 2019
        8.7
        Excellent
        CHEE from Singapore
        Couple
        Stayed 4 nights in February, 2013

        Best hotel stayed so far”

        Good location (next to Hermes), easy to find good food near the hotel, very good front desk staff

        Very well, enjoy the central location and very easy to walk around the whole city

        Reviewed July 24, 2013
        8.0
        Excellent
        David from United Kingdom
        Couple
        Stayed 2 nights in January, 2013

        Great location”

        in the best shopping street

        The hotel is situated right on the main famous boutique street, is surrounded by all the big name brand boutique.

        Reviewed January 29, 2013
        9.7
        Exceptional
        Annop from Thailand
        Couple
        Stayed 1 night in April, 2010

        One of the best hotels I've ever stayed”

        right in the city center.
        expensive wi-fi for 24 hrs.

        right in the city center. superb staff. close other fashion shops. walking distance to duomo, and other great musuems.

        Reviewed May 10, 2010
        7.6
        Very good
        Michelle from United States
        Family with young children
        Classic Double or Twin Room
        Stayed 2 nights in March, 2018

        Wanted to Give 5 Stars”

        This hotel is excellent except for the following: 1) Advertises air conditioning, but none was available during our stay in late March/early April. The hotel and rooms were terribly hot, so we opened the windows and dealt with a flood of mosquitoes. 2) Do not disturb signs mean nothing here. One was on the door when we left and it was removed by the cleaning service by the time we returned 15 minutes later. Put another one up and it was again removed, and our room had been entered and straightened in spite of our request not to, as we had not had a chance to finish unpacking and suitcases were still open.

        Reviewed March 30, 2018
        6.4
        Good
        Henny from Canada
        Couple
        Classic Double or Twin Room
        Stayed 4 nights in October, 2017

        Overrated and overpriced”

        We booked in March for a stay on October and we requestred specifically a room with two beds. Upon arrival we got a room with one bed. We asked the frontdesk staff to change the room into one with two beds and the answer was that they never did that when preople would stay for "only four nights". After some debating we were told that she would try to switch rooms the next day. When we came into the room it looked like a glorified broom closet. It had one double bed for two people and one desk with a kitchentable type chair. The room was really small and there was no view, except to a blind wall. At night we ordered each a drink at the bar for a price of € 32.00 for two drinks, that is ridiculous and the bartender didn't even know how to serve a whiskey. Breakfast is good and has a good selection of breads, cold cut meats and cheeses, although the egg selection is kind of small, it is scrambled eggs or hard boiled eggs, when you like to have fried eggs or a soft boiled egg you have to pay extra (€ 3.00 for one soft boiled egg). The location is excellent and the staff is o.k. They are correct but not really friendly, kind of snobby. The next day we were moved into a room with two beds, the room was slightly bigger and had two kitchentable like chairs and also no view at all. The rooms look clean but when you find strands of black hair in the washbasin and the two of you are gray haired, that makes you think. Altogether, a hotel at an excellent location but not worth the money they ask for a night in a tiny room with no view. This hotel claims to be a luxury hotel and has matching prices, for that price one might expect a coffee machine in the room so that you can make coffee or tea when you wake up, a laundry line in the bathroom and a decent size room with at least two confi chairs, so you can rest a bit after a busy day. The general areas are nice and Italian style ornate, most staff are correct but not overly friendly. We've stayed in way better hotels for way less

        Reviewed October 12, 2017
        6.0
        vinod from Singapore
        Family with young children
        Classic Double or Twin Room
        Stayed 3 nights in June, 2015

        Convenient location !”

        Location! Location! Location!

        It was a nice hotel. The staff was warm and friendly. I particularly remember at the breakfast buffet, the chief waiter wrote down the names on our drinks.. as they do it in the Gourmet Coffee places and my 2 little sons (ages 8 and 4) were thrilled to see their names etched on the foam in their cocoa cups! A very nice gesture. Kudos to them! Was very touched and impressed.

        Reviewed July 22, 2015
        6.3
        Good
        rathana from United States
        Couple
        Classic Double or Twin Room
        Stayed 1 night in June, 2013

        overpriced”

        location, staff, breakfast

        this is a $150-$200 room at the most. it is very small and we had a view of a wall. nothing special except location. internet is free in the lobby within 10 steps of the desk. airport transfer means they will call you a taxi not a free shuttle.

        Reviewed June 13, 2013
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        • Exceptional location
        • Ponte Vecchio
        • Florence Santa Maria Novella Railway Station is within 0.55 km