Hyatt Regency Chicago
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 Hyatt Regency Chicago
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8.2
Excellent
/10
(96 reviews)See what guests said
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9.0
Exceptional
Location rating score
Exceptional location - Inside city center
Parking
Available
  • Blackhawks Store160 m
  • London Guarantee Building170 m
  • Fannie May170 m
  • God Bless America Statue Chicago170 m
  • The McCormick Bridgehouse & Chicago River Museum180 m
  • Consulate of France210 m
  • Michigan Ave Bridge220 m
  • Magnificent Mile230 m
  • Joel Oppenheimer240 m
  • Chicago Riverwalk240 m
  • Free Wi-Fi

    Hyatt Regency Chicago

    151 E Upper Wacker Dr Chicago, Loop, Chicago (IL), United States, 60601 - See map

    This property is in high demand!

    Booked 547 times

    "Self parking was convenient and a variety of restaurants were in house or within walking distance."
    Ronnie - 03 July 2018
    Excellent comfort
    8.4 room quality and comfort
    Excellent cleanliness
    8.2 rating for cleanliness
    • 490 meters to public transportation

    • 930 meters to the beach

    • Free Wi-Fi in all rooms!

    • Air conditioning

    • Daily housekeeping

    Cheaper than 96% of all properties in Chicago (IL) in the last 24 hours

    Compared to 1,897 Chicago (IL) properties at Agoda for various dates

    Property ranking|Compared to 1,897 Chicago (IL) properties
    See all rankings
    Room comfort score
    8.4/10
    Room size
    37 sqm.
    Location score
    9.0/10
    Cheapest price score
    Better than
    99
    %
    of Chicago (IL) properties
    Bigger than
    98
    %
    of Chicago (IL) properties
    Better than
    97
    %
    of Chicago (IL) properties
    Better than
    96
    %
    of Chicago (IL) properties
    Value for money7.6
    Location rating9.0
    Nearest airportMidway International Airport (MDW)
    Distance to airport14.8 km

    Rooms available at Hyatt Regency Chicago

    8.4
    Excellent
    Room comfort & quality
    ADA King with Shower Non-Smoking
    ADA King with Shower Non-Smoking
    ...
    • Room size: 40 m²/431 ft²
    • Non-smoking
    • 1 king bed
    Enter dates to see prices
    1 King Accessible Tub
    1 King Accessible Tub
    ...
    • Room size: 40 m²/431 ft²
    • Non-smoking
    • 1 king bed
    Enter dates to see prices
    View King Bed
    View King Bed
    ...
    • Room size: 40 m²/431 ft²
    • Non-smoking
    • 1 king bed
    Enter dates to see prices
    Club King
    Club King
    ...
    • Room size: 40 m²/431 ft²
    • Non-smoking
    • 1 king bed
    Enter dates to see prices
    1 King Bed
    1 King Bed
    ...
    • Room size: 40 m²/431 ft²
    • Non-smoking
    • 1 king bed
    Enter dates to see prices
    1 Queen Bed
    1 Queen Bed
    ...
    • Room size: 40 m²/431 ft²
    • Non-smoking
    • 1 queen bed
    Enter dates to see prices
    1 King High Floor
    1 King High Floor
    ...
    • Room size: 40 m²/431 ft²
    • Non-smoking
    • 1 king bed
    Enter dates to see prices
    Club 2 Double Beds
    Club 2 Double Beds
    ...
    • Room size: 40 m²/431 ft²
    • Non-smoking
    • 2 double beds
    Enter dates to see prices
    Executive Suite
    Executive Suite
    ...
    • Room size: 47 m²/506 ft²
    • Non-smoking
    • 1 king bed
    Enter dates to see prices
    Two Double - High Floor
    Two Double - High Floor
    ...
    • Room size: 40 m²/431 ft²
    • Non-smoking
    • 2 double beds
    Enter dates to see prices

    What people love about Hyatt Regency Chicago

    • 8.0
      Very good
      Location

      "Best location"

      Mei

      |

      23 September 2018

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    More about Hyatt Regency Chicago

    More about Hyatt Regency Chicago

    9.2
    Exceptional

    "Great location."

    Jeffrey

    |

    12 December 2017

    An overview

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    Most talked about facilities

    Breakfast
    4 mentions
    View
    3 mentions
    Food & Dining
    2 mentions
    Housekeeping
    2 mentions

    What they offer

    9.2
    Exceptional

    "Great Hotel."

    Jeffrey

    |

    12 December 2017

    View all reviews
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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    Food and dining

    Breakfast options

    American

    Restaurants on site

    American Craft Kitchen & Bar
    Cuisine:American
    Menu:Buffet, A-la-carte

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Most recent reviews for Hyatt Regency Chicago
    Group
    Stayed 7 nights in October, 2019
    Two Double - High Floor
    Exceptional10.0
    Perfect Location. You get what you pay!Top class hotel with great facilities, services and location. Money well, well spend.
    Charalambosfrom CyprusReviewed October 17, 2019
    Family with teens
    Stayed 6 nights in July, 2019
    2 Queen Beds Room
    Exceptional10.0
    Great hotel!Nice hotel, great staff, reasonable rate, and a very nice location... what can you ask for? Simply amazing!
    Luisitofrom PhilippinesReviewed July 16, 2019
    Couple
    Stayed 3 nights in July, 2019
    1 King Bed
    Review score5.6
    In Chicago for weddingMy problem with the Hyatt has to do with the dated and inadequate furnishings in the room. No fridge space, it was already jammed with the snacks and drinks they want to sell you. No microwave to heat anything up you might have bought at the"Market" downstairs at hyper-inflated prices. No table to sit at with even the semblance of comfort. No place to put luggage but the floor. On the plus side, room was large and staff helpful.
    bryanfrom United StatesReviewed July 09, 2019
    Couple
    Stayed 2 nights in June, 2019
    2 Queen City View
    Good6.4
    There was a cockroach in the gymI was disappointed with the gym, I am doing sit ups near the weight racks and low and behold, a cockroach zooms past me. I took pictures to show the front desk, but honestly the phone they have in the gym should not be for emergencies only. If there had been a normal phone, I would have called them right away, instead I had to trek out of the gym and all the way to front desk. By that time, I had no idea where it went. Also, at night a lot of teenagers are playing around with the equipment, it was really annoying that there wasn't a regular attendant there to supervise what is going on. Plus my room didn't have shampoo. They offered conditioner, body wash, bar of soap but no shampoo. Go figure.
    Kimfrom CanadaReviewed July 08, 2019
    Business traveler
    Stayed 2 nights in June, 2019
    1 King Accessible Tub
    Exceptional9.2
    Perfect place for downtown get around!Enjoyed my stay very much for 3 days in Chicago to meet classmates and friend. The hotel location is simply perfect with great view on Wacker drive given in the heart of city center packed with skyscrapers.
    Kittfrom ThailandReviewed July 02, 2019

    Reviews of Hyatt Regency Chicago from real guests

    Overall rating
    8.7
    Excellent
    From 4108 reviews
    Provided by verified guests of
    Agoda Reviews (96)Booking.com Reviews (3044)
    Rating via Agoda8.2
    /
    10
    Cleanliness8.2
    Facilities7.9
    Location9.0
    Room comfort and quality8.4
    Service8.1
    Value for money7.6
    High score for Chicago (IL)
    Rating
    9+ Exceptional (20)
    8-9 Excellent (7)
    7-8 Very Good (12)
    6-7 Good (6)
    <6 Below Expectation (4)
    Time of the year
    Mar - May (11)
    Jun - Aug (15)
    Sep - Nov (9)
    Dec - Feb (14)
    All guests (96)
    All room types
    All languages
    Showing 49 verified guest comments
    123
    10.0
    Exceptional
    Charalambos from Cyprus
    Group
    Two Double - High Floor
    Stayed 7 nights in October, 2019

    Perfect Location. You get what you pay!”

    Top class hotel with great facilities, services and location. Money well, well spend.

    Reviewed October 17, 2019
    10.0
    Exceptional
    Luisito from Philippines
    Family with teens
    2 Queen Beds Room
    Stayed 6 nights in July, 2019

    Great hotel!”

    Nice hotel, great staff, reasonable rate, and a very nice location... what can you ask for? Simply amazing!

    Reviewed July 16, 2019
    5.6
    bryan from United States
    Couple
    1 King Bed
    Stayed 3 nights in July, 2019

    In Chicago for wedding”

    My problem with the Hyatt has to do with the dated and inadequate furnishings in the room. No fridge space, it was already jammed with the snacks and drinks they want to sell you. No microwave to heat anything up you might have bought at the"Market" downstairs at hyper-inflated prices. No table to sit at with even the semblance of comfort. No place to put luggage but the floor. On the plus side, room was large and staff helpful.

    Reviewed July 09, 2019
    6.4
    Good
    Kim from Canada
    Couple
    2 Queen City View
    Stayed 2 nights in June, 2019

    There was a cockroach in the gym”

    I was disappointed with the gym, I am doing sit ups near the weight racks and low and behold, a cockroach zooms past me. I took pictures to show the front desk, but honestly the phone they have in the gym should not be for emergencies only. If there had been a normal phone, I would have called them right away, instead I had to trek out of the gym and all the way to front desk. By that time, I had no idea where it went. Also, at night a lot of teenagers are playing around with the equipment, it was really annoying that there wasn't a regular attendant there to supervise what is going on. Plus my room didn't have shampoo. They offered conditioner, body wash, bar of soap but no shampoo. Go figure.

    Reviewed July 08, 2019
    9.2
    Exceptional
    Kitt from Thailand
    Business traveler
    1 King Accessible Tub
    Stayed 2 nights in June, 2019

    Perfect place for downtown get around!”

    Enjoyed my stay very much for 3 days in Chicago to meet classmates and friend. The hotel location is simply perfect with great view on Wacker drive given in the heart of city center packed with skyscrapers.

    Reviewed July 02, 2019
    7.6
    Very good
    Susan from Canada
    Couple
    1 King High Floor
    Stayed 5 nights in June, 2019

    A great stay - comfortable bed, good river view, clean room and good shower.”

    Our room type was not available on check-in so we were upgraded to a junior suite which was very comfortable. However it was located next to the staff/freight elevator which was very noisy! TheHotel should also consider reducing single-use plastics (so wasteful and so bad for the environment) and recycling more!

    Reviewed June 08, 2019
    6.8
    Good
    Jillian from United States
    Business traveler
    ADA King with Shower Non-Smoking
    Stayed 4 nights in May, 2019

    OK for what was needed”

    We were offered an "upgrade" upon arrival. The room was nice, view from window was great, but the glasses in bathroom were dirty, and never got replaced. Only every other day were we left with a bathmat (no big deal, we used another towel), but the towels only sometimes got replaced (we are OK with using same towels repeatedly to conserve water, but the towels we hung up would get removed, and only a towel or two remained!). There were rings left by us using the glasses once we washed them out that were left the entire stay, and the tv only worked occasionally. Bartender seemed put out when my husband asked what kinds of whiskey they had, but staff otherwise seemed very friendly. It met our needs for the work trip we had, but I was disappointed, especially since we paid extra for the "upgrade".

    Reviewed May 28, 2019
    7.6
    Very good
    Kim from Australia
    Couple
    Executive Suite
    Stayed 9 nights in May, 2019

    Dated furniture in rooms and musty old smell but prices are high”

    We booked a suite and paid what we thought would usually get us a modern room with reasonably newish furniture and a decent sized bathroom. The room was large which was great but the bathroom was small with no ventilation and stained grout and wall tiles. The furniture looks like its been there for 30 years and is old and worn looking. The bedside tables are still the old wooden fixed to wall type that fit not much more than a telephone and a book. The room smelt old and musty too. The view over the river and city was spectacular however. The lobby is very modern and check in fast plus American Craft the lobby restaurant and breakfast venue is very good. Better than I expected. Room service was good most days but on others not so good so it depends on who you get. I wouldn't stay there again due to the poor quality of the room fitout.

    Reviewed May 27, 2019
    9.2
    Exceptional
    Patricia
    Couple
    2 Queen Accessible with Tub
    Stayed 1 night in March, 2019

    Hyatt Regency Hotel in Chicago has an excellent location and wonderful staff”

    We love the comfortable rooms and great breakfast. We do find that the dinner menu while good enough is very limited. Otherwise, this is a excellently run hotel with friendly efficient staff

    Reviewed March 12, 2019
    9.2
    Exceptional
    Patricia
    Couple
    2 Queen Beds Room
    Stayed 1 night in March, 2019

    Wonderful staff and great breakfast”

    We find the hotel to be situated in a very convenient location. The most impressive thing about the hotel is the friendliness of the staff, the comfortable rooms, the relaxed atmosphere and the wonderful breakfast. We found the evening menu very limited. As the weather was so cold we would have been happy to eat in every night. However, having said that we love the hotel and would go back again.

    Reviewed March 11, 2019
    8.4
    Excellent
    edward from United States
    Couple
    ADA King with Shower Non-Smoking
    Stayed 2 nights in December, 2018

    Empty box tissue?”

    Before we stayed in Hyatt Regency Chicago, we were staying at Hampton Inn, Lafayette, and I would say Hampton Inn is a bit beyond normal service. The room was clean, fresh, and it seems they used a soft water system. The room in Hyatt, the carpet is kind of old, there was left over used plastic glass under the table, and no tissue, in the tissue holder! We ended left $2 tip at the end.

    Reviewed January 03, 2019
    8.0
    Excellent
    Mei from Australia
    Business traveler
    1 Queen Bed
    Stayed 1 night in September, 2018

    Great location”

    the rooms were exceptionally large and comfortable. however the decor were dated. best location

    Reviewed September 23, 2018
    10.0
    Exceptional
    Yada from Singapore
    Group
    2 Queen Beds Room
    Stayed 2 nights in June, 2018

    Friendly Staff $ great location ”

    All the staff from checking in to house services were accommodating and super helpful. The room was spacious with an excellent view of the river. The hotel’s location was in the middle between the millennium park and magnificent mile and everything was within walking distance. The restaurant on the main/bar on floor has an excellent pull pork sandwich and pasta dish.

    Reviewed July 07, 2018
    7.6
    Very good
    Rosa from United States
    Family with teens
    Executive Suite
    Stayed 1 night in June, 2018

    Very good”

    The facilities were pretty good except for the fact that the entrance/lobby of the East wing was terribly noisy. It sounded like an arcade. That part was a disappointment as well as the room layout 3170 was like a dorm room lobby.

    Reviewed July 04, 2018
    9.2
    Exceptional
    Ronnie from United States
    Couple
    2 Queen Beds Room
    Stayed 3 nights in June, 2018

    Excellent location and facilities. Room was clean and comfortable.”

    Self parking was convenient and a variety of restaurants were in house or within walking distance. Also, properties were connected to avoid street traffic. Close to the pier, park and Michigan Ave. Only con is a “got-cha” snack tray located on the rooms main credenza. Snack items for purchase are placed on a sensor. If you pick up an item, you’ve purcased it. Instructions are in fine print. It’s only natural to handle an item while considering a purchase, but in this case you’re going to be charged for it even if you return it to it’s place. This is almost impossible to avoid and with kids inevitable. In my opinion it lowers the propertys reputation to allow such. I guess onecould ask itbe removed.

    Reviewed July 03, 2018
    7.6
    Very good
    CHARLIE from Indonesia
    Business traveler
    1 King Bed
    Stayed 2 nights in May, 2018

    Lokasi bagus”

    Hotel dengan lokasi bagus. Kamar bersih dan nyaman. Staff juga ramah.

    Reviewed June 11, 2018
    9.2
    Exceptional
    Jeffrey from United States
    Couple
    2 Queen Beds Room
    Stayed 1 night in December, 2017

    Weekend in Chicago Loop”

    The Hyatt is close to everything. Dining, Entertaiment, Activities, Museums. Great location. Great Hotel. Lots of dining options, wish we had more time.

    Reviewed December 12, 2017
    4.4
    Hsin from Taiwan
    Couple
    2 Queen Accessible Roll In Shower
    Stayed 1 night in September, 2017

    The staff is aweful”

    When we check in, the staff tell me that the bed I have booked is smaller than queen size, so if I want queen size bed then I need to upgrade. Due to I can't find my reservation information right there, so I upgraded. Then she tells me that I have a package from Fedex, that I need to call a number to take the package although I didn't buy anything from internet..... After I confirmed, what she said are all wrong so I go for her again, then her attitude is so aweful and didn't say any sorry for the wrong package message....Besides,she didn't admit that she told me that about the bed is smaller than queen size, just said if I can change to the queen size bed that I originally booked....without any sorry!!! Because of her, our good mood is ruined....What a terrible attitude staff!!

    Reviewed September 26, 2017
    7.6
    Very good
    DAI from Taiwan
    Business traveler
    2 Queen Beds Room
    Stayed 5 nights in July, 2017

    Great location”

    old furniture

    Reviewed September 12, 2017
    4.8
    MUHAMMAD from Saudi Arabia
    Family with young children
    1 King Bed
    Stayed 2 nights in June, 2017

    Hyatt”

    When I arrived there was no one to take care of our luggage and carry them to our rooms and when we checked – in we found out that the room does not match with our reservation it was smaller and with no view although our booking was highlighting that the room size is 40 sq. m with a river view. After long discussion with the front disk employee, he advised me that my booking is standard as shown in their system and I need to contact my travel Agent. It was almost 11:00 Friday night and no one was responding from Agoda customer services. The front disk employee was very rude and un-helpful although I showed them all paperwork that confirmed my reservation. When my voice becomes high and I started becoming frustrated and started giving them few words about how the customer services supposed to be, and they should understand that I should be out of any dispute between the hotel and the Agoda. Finally after 30 min of discussion and arguments they decided to give me the room that match my reservation. Really, it was avery bad experience with this hotel…

    Reviewed June 19, 2017
    123
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    Hyatt Regency Chicago
    |Excellent 8.2
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    • Exceptional location
    • Magnificent Mile
    • Randolph/Wabash Railway Station is within 0.49 km