ibis Surabaya City Center Hotel
ibis Surabaya City Center Hotel
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1 Double Bed Standard - Bed ibis Surabaya City Center Hotel
1 Double Bed Standard - Bed
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Lobby ibis Surabaya City Center Hotel
Lobby
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Lobby ibis Surabaya City Center Hotel
Lobby
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Interior view ibis Surabaya City Center Hotel
Interior view
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Excellent
Location
8.4
See all 30 photos ibis Surabaya City Center Hotel
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What guests are saying:
Feels like my home! 💖
Annisa from Indonesia
Couple
Good choice for a short trip and you have a full schedule outside. Very practical.
Edo from Indonesia
Business traveler
signal wifi kurang kuat
fadly from Indonesia
Couple
Room size is just nice for single or couple traveling. Room is modern and well designed. Comfortable bedding and very clean.
Alana from Singapore
Solo traveler
letak sangat strategies, dekat TP, bersih, staff yg ramah, breakfast yg enak.
Muhammad from Indonesia
Family with young children
I love all the things in this place. People were nice, room was clean, breakfast was great. One thing bothered us was the vegetables, for us it was raw. Overall, you did great. We would love to come back. Hopefully you could provide pool next time!
Annisa from Indonesia
Couple
the food was quite expensive
deni from Indonesia
Solo traveler
Staff's attitiude was good. Location,facility and sanitation weren't bad. Totally the value for price was acceptable.
hyeok from South Korea
Business traveler
Easy going out
Chan from Malaysia
Business traveler
Pro: cleanliness, pretty comfortable Con: room is small. Food not bad. Can put more variety.
Elmia from Indonesia
Solo traveler

ibis Surabaya City Center Hotel

Excellent location
- Inside city center
- What's nearby?
Very good
From 349 reviewsSee what guests said
7.8
/
10
Excellent cleanliness
8.0
Recommended by 92% of guests
Value for money7.8
Distance to city center4.4 km
Location rating8.4
Nearest airportJuanda International Airport (SUB)
Distance to airport13.0 km
  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Air conditioning

  • Daily housekeeping

Room choices
7.7
Very good
Room comfort & quality
Twin Room
Twin Room
...
  • Room size: 20 m²/215 ft²
  • City view
  • 2 single beds
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1 Double Bed Standard
1 Double Bed Standard
...
  • Room size: 17 m²/183 ft²
  • City view
  • 1 double bed
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Twin Room
Twin Room
...
  • Shower
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Double Room
Double Room
...
  • Shower
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Basic Twin Beds
Basic Twin Beds
...
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    Tripple Room Pool
    Tripple Room Pool
    ...
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      Basic Double/Twin
      Basic Double/Twin
      ...
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        Triple Room Sea
        Triple Room Sea
        ...
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          Double Single Use
          Double Single Use
          ...
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            Single Standard
            Single Standard
            ...
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              More about ibis Surabaya City Center Hotel

              More about ibis Surabaya City Center Hotel

              An overview

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              Nearest essentials

              Distances shown are straight-line distances on the map. Actual travel distances may vary.
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              What they offer

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              What's nearby

              Distances shown are straight-line distances on the map. Actual travel distances may vary.
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              Property's guest policies

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              Some helpful facts

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              Real reviews from real guests

              Agoda Reviews (349)Booking.com Reviews (184)
              7.8
              /
              10
              Cleanliness8.0
              Facilities7.2
              Location8.4
              Room comfort and quality7.7
              Service7.8
              Value for money7.8
              Provided by verified guests of Agoda
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              Room type
              1 Double Bed Standard
              Twin Room
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              Showing 201 verified guest comments
              12345
              9.2
              Exceptional
              Zienny from Indonesia
              Family with young children
              1 Double Bed Standard
              Stayed 1 night in October, 2018
              Clean, strategic location, great staff”
              Minimarket next to hotel, Tunjungan Plaza in walking distance, Surabaya autenthic culinary center such as Kikil Ria & Nasi ayam Pak djo at the back Ibis hotel building, located in Basuki rahmat street, easy access, clean hotel, great staff, i hope this hotel has swimming pool then it’ll be completed :)
              Reviewed October 16, 2018
              9.2
              Exceptional
              Wai from Malaysia
              Business traveler
              1 Double Bed Standard
              Stayed 1 night in October, 2018
              good location.”
              fast check in and out.
              Reviewed October 15, 2018
              6.0
              Rika from Indonesia
              Business traveler
              1 Double Bed Standard
              Stayed 1 night in September, 2018
              Above average”
              I had an event near hotel Ibis so I chose this hotel. The room was enough for one person. However, bathroom was abit small. Staff was friendly. Overall it’s okay for short stay and value for money.
              Reviewed September 17, 2018
              Dear Ms. Rika, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As for bathroom, it is ibis standard and we do apologize it does not meet your expectation. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager
              Responded September 27, 2018
              ibis Surabaya City Center Hotel
              9.6
              Exceptional
              Heru from Indonesia
              Solo traveler
              1 Double Bed Standard
              Stayed 3 nights in April, 2018
              Exceptional”
              prime location
              Reviewed July 16, 2018
              8.0
              Excellent
              Meiyi from Indonesia
              Family with teens
              1 Double Bed Standard
              Stayed 1 night in June, 2018
              good”
              lokasi bgs gampang dicari. parkiran lumayan ealaupun tdk terlalu besar. kebersihan bgs std ibis
              Reviewed June 27, 2018
              Ibu Meiyi yang terhormat, Kami sangat berterima kasih atas komentar Anda mengenai kunjungan Anda di ibis Surabaya City Center. Sangat menyenangkan bagi kami untuk menerima umpan balik/tanggapan positif. Kami akan memberitahukan komentar Anda kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, Vivi Anggriani General Manager
              Responded July 01, 2018
              ibis Surabaya City Center Hotel
              7.2
              Very good
              larry from Indonesia
              Family with young children
              1 Double Bed Standard
              Stayed 2 nights in May, 2018
              Very good”
              This Ibis hotel has a good location, excellent staff and the breakfast is very good. However there are no facilities for children, no evening entertainment area and no swimming pool, which all detracts from the stay experience. We also found the room shower soap dispensernot fit for purpose.
              Reviewed May 14, 2018
              Dear Mr. Larry, Thank you for taking the time to tell us about your experience at the ibis Surabaya City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vivi Anggriani General Manager
              Responded May 15, 2018
              ibis Surabaya City Center Hotel
              5.2
              Ika from Malaysia
              Group
              Twin Room
              Stayed 4 nights in May, 2018
              Very bad service”
              No friendly at all ..they cheated my money..
              Reviewed May 08, 2018
              Dear Ika, Thank you for taking the time to tell us about your experience at the ibis Surabaya City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Regarding the issue, kindly need your help to provide us information how this thing happen. Please contact us to clear this matter. Thank you and we look forward to hear from you soon. Sincerely, Vivi Anggriani General Manager
              Responded May 23, 2018
              ibis Surabaya City Center Hotel
              8.8
              Excellent
              Angela from Indonesia
              Business traveler
              1 Double Bed Standard
              Stayed 2 nights in April, 2018
              Please attention for cleaning room , because its smell of smoking.I am request for no smoking room.”
              Please give more delicious food for the breakfast.And attention for the NO smoking room, because the request for no smoking room, but I got the room was smell of smoke.
              Reviewed April 12, 2018
              9.2
              Exceptional
              Angela from Indonesia
              Business traveler
              Twin Room
              Stayed 2 nights in April, 2018
              Not bad, but i am disappointed with my request for no smoking room, i got the room was smell of smok”
              Please more carefully with smoking room...that" s not good for us.So I hope more give no smoking room for this hotel.
              Reviewed April 12, 2018
              Dear Ms. Angela, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager
              Responded May 03, 2018
              ibis Surabaya City Center Hotel
              7.6
              Very good
              TARIDA from Indonesia
              Business traveler
              1 Double Bed Standard
              Stayed 1 night in October, 2017
              Standar”
              Dekat dengan Tunjungan Plaza, namun kamar sangat minimalis
              Reviewed March 20, 2018
              9.2
              Exceptional
              Rizki from Indonesia
              Business traveler
              1 Double Bed Standard
              Stayed 2 nights in March, 2018
              Good hotel”
              Stayed 2 nights, and it was a good experience! Everything was good!
              Reviewed March 17, 2018
              6.8
              Good
              Felix from Indonesia
              Couple
              1 Double Bed Standard
              Stayed 1 night in August, 2017
              central surabaya city”
              normally like ibis style hotel in other city,but this hotel is good location, opposite of gramedia expo, beside Hotel Bumi and near to Plaza Tunjungan
              Reviewed March 07, 2018
              Dear Mr. Felix, Warmest Greeting from kota Pahlawan Surabaya.. We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager
              Responded March 13, 2018
              ibis Surabaya City Center Hotel
              8.8
              Excellent
              Eddie from Singapore
              Couple
              Twin Room
              Stayed 4 nights in August, 2017
              Excellent”
              wherever Ibis hotel in, always my prefer choice of travel accommodation. This location and room are beyond my satisfaction. Good !
              Reviewed February 06, 2018
              Dear Mr. Eddie, Warmest Greeting from kota Pahlawan Surabaya.. We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager
              Responded March 13, 2018
              ibis Surabaya City Center Hotel
              8.0
              Excellent
              fera from Indonesia
              Business traveler
              Twin Room
              Stayed 2 nights in October, 2017
              Very good”
              nice hotel and near to everywhre
              Reviewed January 16, 2018
              Dear Mrs. Fera, Warmest Greeting from kota Pahlawan Surabaya.. We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager
              Responded February 01, 2018
              ibis Surabaya City Center Hotel
              8.0
              Excellent
              Teck from Malaysia
              Business traveler
              1 Double Bed Standard
              Stayed 3 nights in December, 2017
              Good Location, Good Services”
              Good Place to stay , peaceful , cleanness, convenience.
              Reviewed January 02, 2018
              Dear Mr. Teck, Warmest Greeting from kota Pahlawan Surabaya.. We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager
              Responded February 01, 2018
              ibis Surabaya City Center Hotel
              10.0
              Exceptional
              Ho from Malaysia
              Couple
              1 Double Bed Standard
              Stayed 2 nights in December, 2017
              Excellent location and very clean ”
              Excellent location and very clean
              Reviewed December 28, 2017
              Dear Mr. Ho, Warmest Greeting from kota Pahlawan Surabaya.. We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager
              Responded March 13, 2018
              ibis Surabaya City Center Hotel
              10.0
              Exceptional
              stephan from France
              Group
              1 Double Bed Standard
              Stayed 3 nights in December, 2017
              Good hotel with good location ”
              Well Place Hotel, clean and good food. The hotel has a bar as well. Staffs is well trained
              Reviewed December 25, 2017
              Dear Mr. Stephan, Warmest Greeting from kota Pahlawan Surabaya.. We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager
              Responded March 13, 2018
              ibis Surabaya City Center Hotel
              9.2
              Exceptional
              Abi from Indonesia
              Business traveler
              1 Double Bed Standard
              Stayed 1 night in September, 2017
              good”
              Great Location, nice staff, reasonable price.
              Reviewed December 07, 2017
              Dear Mr. Abi, Warmest Greeting from kota Pahlawan Surabaya.. We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager
              Responded March 13, 2018
              ibis Surabaya City Center Hotel
              7.2
              Very good
              Olliviana from Indonesia
              Solo traveler
              Twin Room
              Stayed 1 night in November, 2017
              Very good”
              Inside bath room. No more face towel.
              Reviewed November 11, 2017
              Dear Mrs. Olliviana, Warmest Greeting from kota Pahlawan Surabaya.. We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager
              Responded March 13, 2018
              ibis Surabaya City Center Hotel
              7.2
              Very good
              William from Singapore
              Business traveler
              1 Double Bed Standard
              Stayed 2 nights in October, 2017
              bed cover smell”
              Pls improve your house keeping system for cleaning bed cover.
              Reviewed October 23, 2017
              Dear Mr. William, Warmest Greeting from kota Pahlawan Surabaya.. We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dodit N Hapsoro General Manager
              Responded November 01, 2017
              ibis Surabaya City Center Hotel
              12345
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