Imperial Plaza Hotel
Imperial Plaza Hotel
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Triple Room - Room plan Imperial Plaza Hotel
Triple Room - Room plan
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Lobby Imperial Plaza Hotel
Lobby
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Lobby Imperial Plaza Hotel
Lobby
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Swimming pool [outdoor] Imperial Plaza Hotel
Swimming pool [outdoor]
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See map Imperial Plaza Hotel
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Good
Location
6.0
See all 6 photos Imperial Plaza Hotel
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Review score
From 49 reviewsSee what guests said
5.6
/
10
Value for money6.0
Distance to city center01 km
Location rating6.0
Nearest airportMarrakech - Menara Airport (RAK)
Distance to airport4.7 km
  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Currency exchange

  • Hot tub

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8.0
Very good
Room comfort & quality
8 travelers are looking at this property right nowBook now before it's too late!
Quad Room
Quad Room
...
  • Room size: 35 m²/377 ft²
  • Garden view
  • 2 double beds
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Double Room
Double Room
...
  • Room size: 45 m²/484 ft²
  • Pool view
  • 2 double beds
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Single Room
Single Room
...
  • Room size: 35 m²/377 ft²
  • Balcony/terrace
  • 1 single bed
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Royal Suite
Royal Suite
...
  • Room size: 32 m²/344 ft²
  • Garden view
  • 1 single bed
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Triple Room
Triple Room
...
  • Room size: 30 m²/323 ft²
  • Garden view
  • 3 single beds and 2 double ...
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Junior Suite
Junior Suite
...
  • Room size: 32 m²/344 ft²
  • Garden view
  • 1 single bed
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Suite with Hot Tub
Suite with Hot Tub
...
  • Room size: 30 m²/323 ft²
  • Balcony/terrace
  • 1 super king bed
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Family Room
Family Room
...
  • Room size: 32 m²/344 ft²
  • Balcony/terrace
  • 2 king beds
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Basic Double
Basic Double
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    Junior Suite - Single Use
    Junior Suite - Single Use
    ...
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      More about Imperial Plaza Hotel

      More about Imperial Plaza Hotel

      An overview

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      Nearest essentials

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      Real reviews from real guests

      Agoda Reviews (49)Booking.com Reviews (2512)
      5.6
      /
      10
      Review score
      Cleanliness5.4
      Facilities4.6
      Location6.0
      Room comfort and quality8.0
      Service5.6
      Value for money6.0
      Provided by verified guests of Agoda
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      All guests (49)
      All room types
      Showing 25 verified guest comments
      12
      5.6
      Salman from United Kingdom
      Family with young children
      Triple Room
      Stayed 7 nights in December, 2018
      If you are expecting European standards, you may be dissapointed”
      NEGATIVES: Lack of customer service Lack of English speaking staff Lack of pressure in showers and at times the water completely goes. Safes in rooms do not work, no ironing facilities in rooms and no kettle. Rooms were not thoroughly cleaned. no bins in room, one small bin in bathroom with no bin liners. Lack of variety in breakfast, same items everyday, no proper que system for freshly made bread or eggs in the morning which caused great frustration with guests. No baby high chairs. Lifts with uneven floors - Safety hazards. No sound proofing in rooms. Lack of staff training at front desk. Baby cot removed from room without first checking. POSITIVES: Good WIFI connection Good local amenities e.g. pharmacy, grocery shop and an internet cafe. Mosque in walking distance Nice cafes and restaurants locally. Taxis easily available. Friendly hotel security staff. Money exchange at the hotel - decent rate.
      Reviewed January 10, 2019
      7.6
      Very good
      Kyle from United States
      Group
      Double Room
      Stayed 1 night in January, 2019
      Pleasant stay and good facilities. Felt clean and cozy”
      After seeing a lot of harsh reviews, I was pleasantly surprised with our stay. This hotel isn't a 4 star hotel, and shouldn't be advertised as such, but the showers were hot, the AC worked great and the staff let us check in early. Good experience.
      Reviewed January 10, 2019
      3.2
      Abdelali from Switzerland
      Solo traveler
      Single Room
      Stayed 1 night in January, 2019
      Definitively not 4 Stars hotel, to avoid”
      1- TV not working on room 303 2- telephone pbx, not working, no tone (imagine emegency situation or any urgent order from a guest ). 4- No fridge 5- no glasse or plastic cup in a room ( no way to drink or have médecine ). 6- very old old serviettes.. 7- dirty terrasse, chairs and swimming onpool not even to have relaxed seat. 8- Breakfast very very poor.. 9- dirty tables and naps on the breakfast area, I'll never return, but Please take into consideration these points for other customers. Shame to have this hotel as 4 stars.
      Reviewed January 08, 2019
      10.0
      Exceptional
      KHALED from United Kingdom
      Business traveler
      Double Room
      Stayed 1 night in December, 2018
      good”
      good
      Reviewed December 16, 2018
      5.6
      Aziz from United Kingdom
      Business traveler
      Double Room
      Stayed 5 nights in December, 2018
      Definitely not a 4* , I would say 3*”
      The hotel was not comfortable as 4*, receptions are not helpful. Sorry to say that will not go to this hotel again !!!
      Reviewed December 14, 2018
      7.6
      Very good
      yasmin from United Kingdom
      Couple
      Double Room
      Stayed 4 nights in December, 2018
      Very good”
      Simple necessities not available ie an iron,no fridge in the room, no adaptors available so had to spend £6 to buy 2 from local shop so can charge mobiles daily.Not a great variety for breakfast either.Wifi dropped constantly and there was no remote to the TV ,bath was awful state,the phone to call reception did not work so due to all this we moved from 4th to 1st floor the 2nd day.The lights did not work so an electrician came rightaway he could not resolve this so we moved again to another room next door which had better wifi connection,a clean bath,a remote to the TV.The phone still did not work and main light did not work either.There was no Do not disturb or clean my room placards to put on door for cleaners to see.The gym had around 7 pieces of equipment and costs 50 dirhams per hour (just under £5) this was not advised at time of booking my partner was let down as works out daily as this should have been free of charge.The swimming pool water was freezing cold, so could not s
      Reviewed December 07, 2018
      8.8
      Excellent
      Atilla from Belgium
      Couple
      Double Room
      Stayed 4 nights in November, 2018
      Excellent”
      Thanksss
      Reviewed December 02, 2018
      3.2
      Richard
      Solo traveler
      Single Room
      Stayed 2 nights in November, 2018
      One to avoid”
      The room safe(s) did not work meaning you had to carry all your valuables when you went out Air conditioning not working - reported it and was assured someone would fix it - didn't Room next door to lift which appeared in need of a good dollop of grease. The noise so bad that almost impossible to sleep Breakfast - for a westerner - ghastly Hotel not as described on the Agoda web-site I booked to include breakfast (as per the web-site) and was informed on arrival breakfast not included so paid approx £10 for 2 breakfasts. On both mornings I was queried that I hadn't paid! On checking out they insisted on another payment for breakfast! I paid again (it was easier than arguing. Room service started about 6pm although the dirty towels collected in the morning The staff generally not very helpful. The one saving grace was the front door security guard who always met you with a smile and happy to chat and help I definitely would not recommend this hotel to any of my friends
      Reviewed November 23, 2018
      7.6
      Very good
      Khateja from United Kingdom
      Family with teens
      Double Room
      Stayed 7 nights in November, 2018
      Nice and clean ”
      Hotel was nice and clean only down side was phones in hotel room don't work, staff was ok. No toilet roll had to keep asking so bought my own pack which lasted a week.
      Reviewed November 13, 2018
      2.4
      Lauren from United Kingdom
      Group
      Double Room
      Stayed 1 night in August, 2018
      Given a room without a shower. Told we had use of toilet and sink, but this is as full of tools. ”
      Staff were not friendly and refused ya a refund after we had no choice but to leave and find a new hotel. Told there were no other rooms available and it was the air conditioned room with no functioning bathroom or a room with a bathroom and no air conditioning (in August). We are still awaiting a refunfff as the hotel said to contact Agoda. Agoda have contacted the hotel and have not had a reply as yet. Would not recommend to anyone.
      Reviewed August 21, 2018
      3.6
      Balazs from Austria
      Solo traveler
      Single Room
      Stayed 1 night in December, 2017
      Rather worn down place”
      The room actually was quite good, but the entire place is rather worn down, felt rather old and shabby. OK, when you pay EUR 33 for a four -star hotel, you can't expect much...plus the hotel was quite far from everything.
      Reviewed December 11, 2017
      6.0
      Kahiri from Denmark
      Couple
      Stayed 3 nights in July, 2016
      Develop”
      Development, and do better
      Reviewed August 06, 2016
      5.2
      MARIA from Spain
      Group
      Triple Room
      Stayed 3 nights in December, 2018
      HOTEL BASTANTE ALEJADO DEL CENTRO Y EN MAL ESTADO.”
      EL HOTEL ESTA BASTANTE ALEJADO DEL CENTRO Y EN BASTANTE MAL ESTADO, NO LO RECOMENDARÍA, LOS MUEBLES DESTARTALADOS, EL CUARTO DE BAÑO EN MUY MAL ESTADO, NO ES UN HOTEL DE CUATRO ESTRELLAS.
      Reviewed January 04, 2019
      2.0
      JOSE from United States
      Group
      Triple Room
      Stayed 1 night in December, 2018
      No lo recomiendo”
      Malo en todo aspecto
      Reviewed December 09, 2018
      8.0
      Excellent
      Miguel from Spain
      Couple
      Double Room
      Stayed 8 nights in June, 2013
      Poco ruidoso, personal muy amable y atento”
      Personal, habitacion, relax
      Reviewed June 28, 2013
      4.8
      stephanie from France
      Solo traveler
      Single Room
      Stayed 4 nights in January, 2019
      manque de soin de l hôtel”
      les fenêtre ne ferment pas eau chaude une fois sur deux chauffage inexistant et le soir un bruit depuis le bar insupportable même au 3 eme étages vraiment pour dormir c était un gros problème les couvertures les coussins et les dessus de lit on fait leurs temps changer la baignoire ne serait pas du luxe il est temps pour cet hôtel de faire des rénovations et proposer des réductions moins importante mais un environnement moins taudis
      Reviewed January 16, 2019
      4.4
      Fabrice
      Family with teens
      Quad Room
      Stayed 4 nights in December, 2018
      Personnel pas très aimable”
      pas assez de draps de bain 2 pour 4 personnes. Au petit déjeuner il manquait plein de choses il avait du mal à remettre de la nourriture. Il faut tout le temps réclamer
      Reviewed January 04, 2019
      5.6
      nadege from France
      Family with young children
      Triple Room
      Stayed 2 nights in September, 2018
      Nous sommes venus passer 3 jours sur marrakech ”
      Nous sommes venus passer 3 jours sur marrakech avec notre fils de 2ans, nous avions reservé une chambre triple 2 jours avant et arrivés sur place on nous donne une chambre double et un lit parapluie pour mon fils sauf que nous avions precisé qu il dormait dans un lit 1 personne et plus dans un lit parapluie, 20min apres problème reglé et on nous a quand meme donné notre chambre triple comme reservé par nos soins. Beaucoup de fourmies dans notre chambre et ménage qui traine sur toute la journée, on nous prend les serviettes le matin et on ne les recupere pas avant fin de journée (donc pas tres pratique quand on veut prendre une douche après la piscine). Espace piscine sympa et adapté pour les enfants de bas age. Personnel à l accueil efficace et très gentil. Hotel situé pas trop loin du centre ville de marrakech
      Reviewed September 18, 2018
      2.4
      Redouane from Morocco
      Family with young children
      Triple Room
      Stayed 2 nights in August, 2018
      Remboursement ”
      J ai pas eu les chambres que j’ai réservé et ils m’on donné une seule chambre??
      Reviewed August 24, 2018
      6.8
      Good
      Gerard from France
      Solo traveler
      Double Room
      Stayed 1 night in November, 2017
      court sejour”
      emplacement nous avons eu des difficultés à trouver l hotel en partant de la gare routière pensant que nous étions pas loin
      Reviewed November 11, 2017
      12
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