Krystal Cancun
Krystal Cancun
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Club Ocean View - Guestroom Krystal Cancun
Club Ocean View - Guestroom
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Lobby Krystal Cancun
Lobby
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Lobby Krystal Cancun
Lobby
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Interior view Krystal Cancun
Interior view
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Exceptional
Location
9.3
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Krystal Cancun

Exceptional location
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Very good
From 92 reviewsSee what guests said
7.7
  • Airport transfer

  • Private beach

  • Free Wi-Fi in all rooms

  • Hot tub

Room choices
7.5
Very good
Room comfort & quality
Romantic
Romantic
...
  • Ocean view
  • 33 m²/355 ft²
  • 1 king bed
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Club Ocean View
Club Ocean View
...
  • Ocean view
  • 32 m²/344 ft²
  • 2 double beds and 1 king be...
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Romantic Special
Romantic Special
...
  • 33 m²/355 ft²
  • Non-smoking
  • 1 super king bed
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Deluxe Ocean View All Inclusive
Deluxe Ocean View All Inclusive
...
  • 33 m²/355 ft²
  • Non-smoking
  • 1 super king bed or 2 doubl...
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Deluxe
Deluxe
...
  • City view
  • 33 m²/355 ft²
  • 2 double beds and 1 king be...
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Deluxe Ocean View
Deluxe Ocean View
...
  • Ocean view
  • 33 m²/355 ft²
  • 2 double beds and 1 king be...
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Double Luxury Ocean View
Double Luxury Ocean View
...
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    Club
    Club
    ...
    • 32 m²/344 ft²
    • Non-smoking
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    Family Studio (2 Adults + 2 Children) with Sea View
    Family Studio (2 Adults + 2 Children) with Sea View
    ...
    • 1 super king bed and 1 sofa...
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    Deluxe All Inclusive
    Deluxe All Inclusive
    ...
    • 33 m²/355 ft²
    • Non-smoking
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    More about Krystal Cancun

    More about Krystal Cancun

    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Real reviews from real guests

    Agoda Reviews (92)Booking.com Reviews (2109)
    7.7
    Very good
    Cleanliness7.7
    Facilities7.1
    Location9.3
    Room comfort and quality7.5
    Service7.2
    Value for money7.3
    Provided by verified guests of Agoda
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    Room type
    Deluxe
    Deluxe Ocean View
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    Romantic
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    Showing 82 verified guest comments
    12345
    6.0
    Moshe from Israel
    Couple
    Romantic Special
    Stayed 3 nights in February, 2018
    Bad experience”
    Toilets were dirty, sfe didn't work. Maintenance work was done on the neighbore room, had smell of Trementine in the room, had to move room. Happend again in the new room... Bad service
    Reviewed February 07, 2018
    7.6
    Very good
    Heather from United States
    Solo traveler
    Deluxe Ocean View
    Stayed 1 night in January, 2018
    Mixed experience ”
    When I arrived there was a long line at the counter to check in, then I needed to wait a few hours for my room so I went to the beach which was very beautiful but crowded. Finally when I made it to my room I had a beautiful ocean view, the bed was very comfortable, king and had very high quality sheets. The phone however in my room did not work and the coffee maker had old coffee in it when I went to use it. There was rain and thunderstorms so when I returned from walking and went to order dinner first I had to go back and stand in line again at the front desk to ask for my phone to be replaced and then once my order was in it took 2 hours due to the rain and high Deb and for room service for my meal to arrive. The chef salad was great but the pasta I ordered was not vegetarian as requested and I had to send it back. Then I had a short night and left early am to catch my flight. During a less busy time the service is probably much better.
    Reviewed January 30, 2018
    9.6
    Exceptional
    Kimberley from New Zealand
    Couple
    Romantic
    Stayed 2 nights in January, 2017
    January in Cancun”
    We only stayed 2 nights at the end of the trip but this hotel exceeded our expectations. We upgraded yo the romance package and would recommend it to any couple staying there.
    Reviewed December 25, 2017
    3.6
    Ylana from Philippines
    Couple
    Deluxe
    Stayed 2 nights in October, 2017
    Staff not friendly, waited for more than an hour came back the next day and waited another 30 mins o”
    Or so, hotel is not clean,
    Reviewed October 17, 2017
    10.0
    Exceptional
    Kerry from Australia
    Group
    Romantic Special
    Stayed 4 nights in July, 2017
    Love! Love! Loved this place. ”
    This hotel is in an amazing location right on the main strip of Cancun, 2 minute walk to the famous Coco Bongo night club. If you want peace and quiet, this is not the place for you as the music from the main strip pumps till 4am, but we didn't mind that at all. The beach & pool area are AMAZING!!! You also don't have to opt into a he all inclusive program, you can choose. Breakfast is fantastic. And the little gym is great.... seems to lack a few luxuries services, but the value for money compared to other hotels is fantastic. I would 100% stay here again.
    Reviewed August 04, 2017
    10.0
    Exceptional
    wenbo from United States
    Group
    Deluxe Ocean View All Inclusive
    Stayed 1 night in March, 2016
    good ”
    wonderful
    Reviewed October 21, 2016
    9.2
    Exceptional
    Rachel from Australia
    Couple
    Deluxe
    Stayed 1 night in September, 2016
    Krystal”
    The booking staff only work Monday to Friday and I booked online so when we checked in on the weekend it was a stuff around and they tried to charge us double the online price. Great facilities and the beach area is beautiful. Staff all very lovely.
    Reviewed September 16, 2016
    10.0
    Exceptional
    Maja from Macedonia
    Solo traveler
    Club Ocean View
    Stayed 6 nights in November, 2014
    Amazing vacation in Cancun,Mexico ”
    staff , hotel food
    The stay was great lovely staff especially I would like to thank the lady at the Krystal club reception- Patty. She was very nice and helpful. Had a great stay over there and I will definitely come back in the future.
    Reviewed December 06, 2014
    5.7
    Andrea from Switzerland
    Couple
    Deluxe
    Stayed 2 nights in November, 2014
    good location”
    good location, big rooms and comfortable beds but unfriendly stuff
    Reviewed November 10, 2014
    6.3
    Good
    Chui from Hong Kong
    Couple
    Deluxe
    Stayed 1 night in October, 2014
    disapointing check in ans rooms”
    location
    it was then 3rd time we checked in to this hotel. we made the reservation the night before but they said they didn't receive our booking just because out reservation was made on friday night, which they reservation department is off. i wonder how this chain hotel works. and they requested a credit card to garuntee. the front desk didn't seem really willing to help....and it took a lot of time for just check in...after checking in our 'garden view' room which in on the 2nd floor, there is ant everywhere, in the toilet, on the towels ecen on the beds. and as that was saturday, there is a wedding party/party until 4am, and it was loud! i wonder how could the hotel let this happen...as it affected so many guests staying nearby! my advise, just don't book garden view, cause we stayed in seaview rooms last time everything was fine.
    Reviewed October 08, 2014
    8.0
    Excellent
    tal from Israel
    Couple
    Club Ocean View
    Stayed 2 nights in September, 2014
    krystal cancun”
    location, cheap, nice room
    Reviewed September 27, 2014
    9.3
    Exceptional
    karen from South Africa
    Family with young children
    Club Ocean View
    Stayed 4 nights in July, 2014
    Lovely!”
    location, pool, beach
    We loved our stay there! All good! Only receptionists on checking in was a bit abrupt and told me: You don;t check in here - you must go to the 8th floor! Er...I had no idea why...and asked - she said: you have a special booking - anyway that was the only 'bad' thing I have to say as from there all was fantastic - and the 8th floor was Club Krystal - which was great! Sushi bar - excellent!
    Reviewed August 20, 2014
    6.3
    Good
    Ann from Sweden
    Couple
    Deluxe
    Stayed 2 nights in June, 2014
    Nice hotel right by the beach.”
    Location, rooms, pool.
    The staff had difficulties communicating. Other than that the hotel is nice.
    Reviewed June 30, 2014
    6.3
    Good
    Sam from New Zealand
    Couple
    Romantic
    Stayed 1 night in April, 2014
    Disappointing”
    Close to the beach, food was good, nice pool.
    We had booked a romantic package for one night, as a stopover from playa del carmen before flying out the next day. The romantic package offered free drinks and food in the evening and a bottle of champange. The food was terrible, consisting of a few meatballs, some cheese, and some fairly plain sandwiches. Definitely not worth the extra money. Also we had a problem with air conditioning which meant the room was uncomfortably hot which made it difficult to sleep. We ending up speaking with 3 or 4 hotel staff as no one seemed too keen to help us out or do anything about it. Eventually someone we spoke to was able to help but by then it was so late that we just went to sleep. Not a great end to the holiday.
    Reviewed May 14, 2014
    9.0
    Exceptional
    Kana from Japan
    Group
    Deluxe
    Stayed 4 nights in January, 2014
    Amazing experience, good night life!”
    beach, next to night club, easy to get food
    we stayed here for 4nights and was amazing experince ever. we didnt get all inclusive but we could be 2 for 1 happy hour drink so it was worth it. very close to night life area so you can stay long and walk back here. restaurant and souvenior shop was near here as well so you could get pretty much easy access to everything. i highly recommend this hotel.
    Reviewed April 15, 2014
    8.3
    Excellent
    Karl from United States
    Couple
    Romantic
    Stayed 4 nights in February, 2014
    great location”
    the location, the room , the beach
    our stay would be the sum of a number of factors. the room itself(a romantic suite) was spacious and clean with a balconey overlooking the beach. the hotel location was fine, right near a number of restaurants and tourist shopping places. we didn't opt for the the all inclusive plan, choosing instead to enjoy some of the fine dining operations nearby, and cheap convenience store beer. the few drinks we did order when lounging around the pool were nominally pricey for such a place (10$each). The most helpful staff were actually found outside the hotel - the guys trying to sell you krystal cancun travel packages, they were nice and friendly and helpful. the people inside not so much. they do deal with a huge number of people day in and day out, I guess. One warning: whatever you do, don't agree to get a 'free breakfast and free tour' of the place in exchange for a sale presentation for the krystal time share program. 90 minutes turned into 3 hours of rude pushy salesmen and aggressive executives. horrible. and I wouldn't recommend going to the 'old downtown' area either. yes, there is another market, but it wasn't much cheaper, but the feeling changed drastically. tourists would do better to just stay in the tourist zones.
    Reviewed March 28, 2014
    10.0
    Exceptional
    Nikolay from Bulgaria
    Couple
    Club Ocean View
    Stayed 8 nights in December, 2013
    nice”
    good
    very nice and very good, very nice and very good, very nice and very good, very nice and very good
    Reviewed March 26, 2014
    7.7
    Very good
    TING from Taiwan
    Couple
    Deluxe Ocean View
    Stayed 1 night in January, 2014
    Nice”
    Good location. Nice view. Friendly staff
    Reviewed February 09, 2014
    4.7
    James from United States
    Family with teens
    Deluxe
    Stayed 2 nights in December, 2013
    Awful room and unwilling staff”
    The pool is nice and it is right on the beach, also it is located right next to Coco Bongo and other famous Cancun clubs
    This hotel location is very good and the pool is very nice. Everything else is bad. This hotel is 3 stars at best! they gave us the ground floor and the room as well as the bed sheets smelled awful. Is like a sweaty arm pit smell. When asked to change rooms, they said there weren't any other room available. So we asked to change rooms the next morning, then they said there were rooms available on the second floor but when later they said they don't anymore. We asked them to at least spray the room, but they never came. They also said entire hotel is non-smoking but our first room smelled like all smoke. The hotel looked pretty empty to us, pretty sure they were lying about not having any rooms available. The hotel is very old and just imagine spring breakers did some good damage to it on top of that. This hotel is not worth the price we paid for and the service is very bad. DO NOT STAY HERE! Avoid! There are many nice big hotels chains in Cancun, stay at one of those instead!
    Reviewed January 03, 2014
    9.0
    Exceptional
    Stephen from Australia
    Solo traveler
    Deluxe
    Stayed 3 nights in October, 2013
    great location”
    beach, nightlife across the road, room
    this is 2nd time have stayed here & will stay there again
    Reviewed November 25, 2013
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