Mercure Southampton Centre Dolphin Hotel
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Privilege Double Bed Mercure Southampton Centre Dolphin Hotel
 Mercure Southampton Centre Dolphin Hotel
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7.7
Very good
/10
(2282 reviews)See what guests said
See map
8.9
Excellent
Location rating score
Excellent location
Parking
Available
  • Solent Sky Museum860 m
  • Free Wi-Fi

    Mercure Southampton Centre Dolphin Hotel

    34-35 High Street, Old Town, Bargate, Southampton, United Kingdom, SO14 2HN - See map
    "Close to historic Centre, a 5 min taxi ride to cruise terminals and a 10 minute walk to a huge shopping Centre."
    sharna - 22 October 2017
    Exceptional reputation
    Recommended by 100% of guests
    Very good service
    7.7 rating for service
    Very good cleanliness
    7.4 rating for cleanliness
    Good facilities on premise
    6.6 facilities on premise
    • 270 meters to public transportation

    • Free Wi-Fi in all rooms!

    • Air conditioning

    • Daily housekeeping

    • Room service [24-hour]

    Cheaper than 99% of all properties in Southampton in the last 24 hoursCompared to 407 Southampton properties at Agoda for various dates
    Property ranking|Compared to 407 Southampton properties
    See all rankings
    Location score
    8.9/10
    Cheapest price score
    Value for money score
    7.7/10
    Service score
    7.7/10
    Better than
    99
    %
    of Southampton properties
    Better than
    99
    %
    of Southampton properties
    Better than
    98
    %
    of Southampton properties
    Better than
    98
    %
    of Southampton properties
    Value for money7.7
    Location rating8.9
    Nearest airportSouthampton Airport (SOU)
    Distance to airport6.7 km

    Rooms available at Mercure Southampton Centre Dolphin Hotel

    Privilege Double Bed
    Privilege Double Bed
    ...
    • Room size: 25 m²/269 ft²
    • Non-smoking
    • 1 double bed
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    Standard Double Bed
    Standard Double Bed
    ...
    • Room size: 25 m²/269 ft²
    • Non-smoking
    • 1 double bed
    Enter dates to see prices
    Standard 2 Single beds
    Standard 2 Single beds
    ...
    • Room size: 25 m²/269 ft²
    • Non-smoking
    • 2 single beds
    Enter dates to see prices
    Standard Twin Room
    Standard Twin Room
    ...
    • Room size: 14 m²/151 ft²
    • Shower and bathtub
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    Single Standard
    Single Standard
    ...
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      Single room - Economy
      Single room - Economy
      ...
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        Premier Room
        Premier Room
        ...
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          Room Superior
          Room Superior
          ...
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            Grand Room
            Grand Room
            ...
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              Room Superior King Bed
              Room Superior King Bed
              ...
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                What people love about Mercure Southampton Centre Dolphin Hotel

                • 9.6
                  Exceptional
                  Location

                  "Hotel is in a great location ."

                  sharna

                  |

                  22 October 2017

                • 9.6
                  Exceptional
                  Location

                  "Location is good."

                  Pornpimol

                  |

                  28 August 2018

                • 9.2
                  Exceptional
                  Bathroom

                  "Excellent shower!"

                  Nicola

                  |

                  13 June 2018

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                More about Mercure Southampton Centre Dolphin Hotel

                More about Mercure Southampton Centre Dolphin Hotel

                8.0
                Very good

                "Staff were friendly and the room was quiet."

                Brian

                |

                08 November 2018

                An overview

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                Most talked about facilities

                Breakfast
                3 mentions
                Taxi

                What they offer

                9.6
                Exceptional
                Staff 

                "Staff were very friendly & helpful."

                sharna

                |

                22 October 2017

                View all reviews
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                Nearest essentials

                Distances shown are straight-line distances on the map. Actual travel distances may vary.
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                Food and dining

                Breakfast options

                Continental
                Vegetarian
                Full English/Irish

                Restaurants on site

                Restaurant
                Cuisine:British
                Menu:Buffet

                What's nearby

                Distances shown are straight-line distances on the map. Actual travel distances may vary.
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                Property's guest policies

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                Some helpful facts

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                Announcements

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                Reviews of Mercure Southampton Centre Dolphin Hotel from real guests

                Overall rating
                7.7
                Very good
                From 2282 reviews
                Provided by verified guests of
                Agoda Reviews (46)Booking.com Reviews (2236)
                Rating via Agoda7.6
                /
                10
                Cleanliness7.4
                Facilities6.6
                Location8.9
                Room comfort and quality5.4
                Service7.7
                Value for money7.7
                High score for Southampton
                Rating
                9+ Exceptional (6)
                8-9 Excellent (3)
                7-8 Very Good (8)
                6-7 Good (5)
                <6 Below Expectation (5)
                Time of the year
                Mar - May (5)
                Jun - Aug (9)
                Sep - Nov (10)
                Dec - Feb (3)
                All guests (46)
                All room types
                All languages
                Showing 27 verified guest comments
                12
                10.0
                Exceptional
                Stacy from United Kingdom
                Couple
                Standard Double Bed
                Stayed 2 nights in November, 2019

                Nice hotel great value for money ”

                The hotel is in a great location for the ferry and is very close to shops, restaurants.

                Reviewed November 20, 2019
                9.2
                Exceptional
                Julie from Australia
                Family with young children
                Standard Double Bed
                Stayed 1 night in June, 2018

                great location, friendly staff”

                central location, with very helpful friendly staff. It has to be remembered that this property is extremely old so the heating cooling and infrastructure is quaint. the only annoyance with this booking isn't the accomm but the booking agent that kept underselling the price we paid sending the price we paid

                Reviewed January 21, 2019
                8.0
                Excellent
                Brian from Australia
                Couple
                Privilege Double Bed
                Stayed 3 nights in November, 2018

                Very good”

                Rooms advertised on Agoda were 45 sq m. Tape measure must have been half size or owned by a leprechaun. Probably not the hotels fault as many of the advertised rooms on Agoda show larger sizes. Staff were friendly and the room was quiet.

                Reviewed November 08, 2018
                7.6
                Very good
                han from Singapore
                Couple
                Standard Double Bed
                Stayed 3 nights in September, 2018

                Good location”

                A bit noisy but location is good. Walking distance to shopping mall and have many eateries around the hotel. Easy to get transport to move around the Town. I will return to the hotel again on my next trip.

                Reviewed September 26, 2018
                9.6
                Exceptional
                Pornpimol from Thailand
                Family with teens
                Standard Double Bed
                Stayed 3 nights in August, 2018

                Good staff with friendly”

                Location is good. Bad for sound of door.

                Reviewed August 28, 2018
                2.0
                Gary from Australia
                Couple
                Standard Double Bed
                Stayed 2 nights in July, 2018

                Dirty,run down, staff chatting with each other instead of customer service. Stuffy no air conditione”

                Please review staff training and maintenance.

                Reviewed July 16, 2018
                4.4
                Callum from United Kingdom
                Family with young children
                Standard 2 Single beds
                Stayed 1 night in June, 2018

                Poor food for service poor hotel. ”

                Whether it was the hotels fault or agoda's, the response from the front desk was not professional at all. When booking the hotel room we were asked if any extras where needed. We asked for a travel cot for our son and as it stated in this section a large bed for ourselves. So of course we clicked this aswel. Only to arrive to no cot and 2 single beds. Not impressed as I had just spent 85£ for the privilege. Apparently it's my problem to sort this out with agoda. Poor service poor food poor hotel. NEVER AGAIN!!

                Reviewed June 28, 2018
                9.2
                Exceptional
                Nicola from United Kingdom
                Couple
                Standard 2 Single beds
                Stayed 1 night in June, 2018

                Great if you have a ship to catch ”

                Good cheap hotel in town centre 5 minutes walk from Isle of Wight ferry terminal and 1 mile from cruise ships. Old building but well modernised. Very quiet. Excellent shower!

                Reviewed June 13, 2018
                5.2
                Vincent from United Kingdom
                Family with teens
                Standard 2 Single beds
                Stayed 1 night in December, 2017

                LATE NOISE”

                On booking this hotel to take our children to spend their Christmas money in Southampton, we were excited. We left early from Eastbourne to take advantage of the overnight stay. Some stay, we were put in the two rooms closest to the road, but if that wasnt loud enough there was a party going on in the function room directly above. We spoke to the young girl at the desk about this, and despite her politeness, told us that it finished at 1am. They couldnt move us as the hotel was supposedly full. I couldnt have been more angry. After the noise finally abated at 3pm we got some sort of short sleep, which left us really tired for our second day. So in summing up, a really unhappy experience after looking forward so much to sharing some special time with our children. Vincent Hardy

                Reviewed January 09, 2018
                9.6
                Exceptional
                sharna from Australia
                Couple
                Standard 2 Single beds
                Stayed 1 night in October, 2017

                Great location with large rooms & exceptional service”

                Staff were very friendly & helpful. Hotel is in a great location . Close to historic Centre, a 5 min taxi ride to cruise terminals and a 10 minute walk to a huge shopping Centre. The room was very big and appropriately furnished for the era the hotel was built in.

                Reviewed October 22, 2017
                5.2
                Babara from Canada
                Couple
                Standard 2 Single beds
                Stayed 1 night in September, 2017

                Above average”

                This place is very old and very noisy. Our room was on High Street and is noisy night & day. The ear plugs they provided are useless. Poor choice.

                Reviewed October 12, 2017
                4.8
                Bjorn from Sweden
                Solo traveler
                Standard 2 Single beds
                Stayed 1 night in September, 2017

                Had to change rtoom, since taps fell of the sink. ”

                The Toilet was leaking all over the floor. Restaurant served warm yogurt and was really dirty, chairs was stained and looked awful. My room had holes in the walls and smelled really old. I can not recommend this hotel, poor value for money, and a filthy hotel.

                Reviewed September 04, 2017
                6.4
                Good
                Yuk from Hong Kong
                Couple
                Standard Double Bed
                Stayed 1 night in May, 2017

                location is good”

                location is good, but hotel is too old, a little bit noisy and no air condition.

                Reviewed July 22, 2017
                9.2
                Exceptional
                John from United States
                Business traveler
                Standard 2 Single beds
                Stayed 1 night in May, 2017

                The Dolphin has been in business for a long time and has a great location on the High Street.”

                My room was on the ground floor, street level. It was a bit noisy and a bit dark.

                Reviewed May 26, 2017
                6.4
                Good
                Harisimran from India
                Solo traveler
                Standard Double Bed
                Stayed 7 nights in April, 2017

                Much could be better”

                Big rooms, but show wear - ripped curtains, leaky shower, dodgy heating. Had booked for seven nights but needed to cancel the last. The hotel sent me on a spin saying I needed to contact the booking agent. When the booking agent allowed the cancellation, the hotel went back on its word to say, it can't. Can be unreasonable with breakfast - if you forget to pay before breakfast, you pay 4 GBP extra. Some of the staff have limited communication skills in English. Great location, but overall poor experience - would not like to stay again

                Reviewed April 17, 2017
                7.2
                Very good
                Zenichi from Japan
                Couple
                Standard 2 Single beds
                Stayed 1 night in January, 2017

                Old building.”

                Auto lock door didn't close perfectly. Hook of the rest room door was not scrued. Next room voice was heared well.

                Reviewed January 26, 2017
                8.0
                Excellent
                Fahmi from Malaysia
                Couple
                Standard Double Bed
                Stayed 3 nights in January, 2017

                Very good.”

                Can't comment on food as we opt out for breakfast.

                Reviewed January 05, 2017
                7.2
                Very good
                vicky from Australia
                Business traveler
                Standard Double Bed
                Stayed 3 nights in November, 2016

                nice stay”

                comfortable

                Reviewed November 15, 2016
                6.4
                Good
                Johnny from United Kingdom
                Solo traveler
                Standard Double Bed
                Stayed 1 night in September, 2016

                Old Building”

                My room was a route march from reception. (Out of the lift, through a door, down a corridor, turn left through another door, along that corridor, turn left up two narrow stairs, then two more, turn right through another door and the door is in a small cramped vestibule!) Understandable as the hotel is several old buildings linked together. However, I would advise if this is a problem to request a room near to the lift.. Breakfast selection, buffet and a la carte offered a good selection

                Reviewed October 03, 2016
                8.7
                Excellent
                Neil from United Kingdom
                Solo traveler
                Standard Double Bed
                Stayed 3 nights in November, 2015

                On the whole Good”

                Food,Staff,Location

                Room a bit tatty, Food should of scored 5 My 7 guests and I were impressed by the quality of the food in the evening on Friday, but not by the lack of table clothes,and the plastic menus. Breakfast on Friday was marred by scrambelled egg with a skin on the top,and fried eggs with hard yolkes. I know I was late down at 0845 but thats not an excuse. Saturday and Sunday it was good with a chef paying attention to the food often. Reception was top class,especially the small blond with glasses who was patient and efficient,I wanted to take her home with me!!!!!! I was initially put off in the room by a bed valance which did not cover the bed underneath,and failed to do this through out my stay,hence tatty. Please put a map showing the way to you car park on line, or let people drive through the arch. I lived in Southampton for the first 21 years of my life, and knew this entrance, but ended up driving around in circles trying to find the way in. You have a way to go though to be as good as the Mercure at Gare du Nord.

                Reviewed December 03, 2015
                12
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                Mercure Southampton Centre Dolphin Hotel
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                • Excellent location
                • Solent Sky Museum
                • Southampton Central Train Station is within 0.27 km