MGM Macau
MGM Macau
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"The room is clean and spacious and luxurious."

Zhang

17 January 2018

Grand Room - Guestroom MGM Macau
Grand Room - Guestroom
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Lobby MGM Macau
Lobby
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Lobby MGM Macau
Lobby
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Interior view MGM Macau
Interior view
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Excellent
Location
8.5
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MGM Macau

Excellent location
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Excellent
From 952 reviewsSee what guests said
8.6
Recommended by 89% of guests
  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Currency exchange

  • Sauna

Room choices
8.7
Excellent
Room comfort & quality
2-Bedroom Grand Deluxe Suite
2-Bedroom Grand Deluxe Suite
...
  • Ocean view
  • 220 m²/2368 ft²
  • 2 double beds
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1-Bedroom Grand Suite
1-Bedroom Grand Suite
...
  • City view
  • 138 m²/1485 ft²
  • 1 king bed
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Grand Room
Grand Room
...
  • City view
  • 48 m²/517 ft²
  • 2 double beds or 1 king bed
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Grand Deluxe Ocean View
Grand Deluxe Ocean View
...
  • Ocean view
  • 48 m²/517 ft²
  • 2 double beds or 1 king bed
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Grand Studio
Grand Studio
...
  • Ocean view
  • 55 m²/592 ft²
  • 2 double beds or 1 king bed
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Grand Deluxe Suite
Grand Deluxe Suite
...
  • 200 m²/2153 ft²
  • Non-smoking
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Deluxe Room
Deluxe Room
...
  • 48 m²/517 ft²
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Deluxe Harbour Room
Deluxe Harbour Room
...
  • 48 m²/517 ft²
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Deluxe Suite
Deluxe Suite
...
  • 138 m²/1485 ft²
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Double Or Twin Grand Deluxe
Double Or Twin Grand Deluxe
...
  • 55 m²/592 ft²
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More about MGM Macau

More about MGM Macau

"Customer service is great, room is spacious"

Reviewed 09 January 2017

MK from Hong Kong

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Group

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What they offer

"Awesome place and the best staff experience i ever had."

franco from Brazil

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Couple
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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Announcements

Starting from June 11, 2018, the swimming pool is open from 07:00 AM to 09:00 PM.

Real reviews from real guests

Agoda Reviews (952)Booking.com Reviews (196)
8.6
Cleanliness9.1
Facilities8.5
Location8.5
Room comfort and quality8.7
Service8.8
Value for money8.0
Provided by verified guests of Agoda
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5.6
Hoi from Hong Kong
Couple
Grand Room
Stayed 1 night in September, 2018
everything is normal ”
pillow was poor can't sleep well, no bathrobe at room needing to call housekeeping
Reviewed September 07, 2018
Dear Hoi, Warm greetings from MGM! Thank you for taking the time to share your valuable feedback with us. Please rest assured that your highlighted issue was immediately addressed by the management and specialist team of our hotel. Appropriate measures will be taken based on your evaluation. We sincerely appreciate your business and thank you once again for taking the time to share your feedback. Best regards Cyrus Lei Assistant Front Office Manager Guest Experience Team
Responded September 09, 2018
MGM Macau
9.6
Exceptional
KAI from Hong Kong
Couple
Grand Room
Stayed 1 night in July, 2018
Best Location!”
CLose to the ferry terminal, excellent food in hotel area but a bit expensive. Excellent location, within walking distance, to many sight-seeing place.
Reviewed August 22, 2018
Dear KAI, Warm greetings from MGM MACAU! Thank you for the great review of our hotel! We are glad that you enjoyed your stay as well as places around in Macau. Hope to see you again very soon. Best regards Casey Cheah Guest Experience Manager
Responded August 24, 2018
MGM Macau
10.0
Exceptional
Xin from Singapore
Group
Grand Room
Stayed 1 night in June, 2018
Superb Hospitality! ”
The hotel itself is very well-renovated and instagram worthy. The hall itself is elegant and welcoming. At first, the check-in staff wasn't able to locate my booking and it got me worried because I have already paid for my stay. Her colleague managed to find my name because it was misspelled. I asked her if we could have connecting rooms at high floor but instead, she upgraded me to 2-bedroom suite which was huge! It was so luxurious and it made our stay a really enjoyable one. We got to enjoy jacuzzi bathtub in each room, total 5 TV and a huge living area with superb view overlooking the sea. Thank you MGM!
Reviewed June 28, 2018
Dear Xin, Warm greetings from MGM MACAU! It is always a pleasure to receive positive feedback from our guests, particularly when they describe an experience like yours. We strive every day to Make Great Moments for our guests, which is why your comments are so meaningful for us to receive. Thank you for taking the time to share with us. Your experience means a lot to me and to the entire team. We have also learned from your comment regarding check-in staff was not able to locate your booking, and we are glad that it was resolved quickly to your satisfaction. Moving forward, we will continue to maintain our high standards of service. We appreciate your kind comments and very much hope to serve you again soon. Best regards Casey Cheah Guest Experience Manager
Responded July 02, 2018
MGM Macau
8.4
Excellent
Jon from Singapore
Couple
Grand Deluxe Ocean View
Stayed 1 night in April, 2018
Great experience”
We were upgraded from Grand deluxe Ocean view to a stunning Suite room which is very clean and well kept. Was puzzled the service staff did not open the heavy doors for you at the VIP lobby. Special commendation to Manager Mr Cyrus Lei for his excellent service. Good restaurants and beautiful deco. Though disappointed with Rossio as the special arrangements did not happen for our silver wedding anniversary celebration dinner, the overall experience was good. Would stay here again.
Reviewed April 17, 2018
Dear Jon, Warm greetings from MGM MACAU! It is always a pleasure to receive positive feedback from our guests, particularly when they describe an experience like yours. We strive every day to Make Great Moments for our guests, which is why your comments are so meaningful for us to receive. Thank you for taking the time to share your great impressions following your recent celebratory stay with us. I will definitely pass along your compliments to Cyrus Lei our Hotel Duty Manager. Thank you for bringing your highlighted issues to our attention and rest assured that it was immediately addressed by the management and specialist team of our hotel. Appropriate measures will be taken based on your evaluation. Thanks again for your kind comments and patronage. We very much hope to serve you again soon. Best regards Casey Cheah Guest Experience Manager
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MGM Macau
4.0
Chatchai from Thailand
Business traveler
Deluxe Room
Stayed 1 night in March, 2018
Not a typical 5 stars hotel”
The only one thing this hotel have the best is location.
Reviewed March 16, 2018
Dear Chatchai, Warm greetings from MGM MACAU! Thank you for taking the time to share your feedback. While we wish you had a better experience, so we very much hope to serve you again soon. Best regards Casey Cheah Guest Experience Manager
Responded March 19, 2018
MGM Macau
8.4
Excellent
Sung from South Korea
Couple
Grand Deluxe Ocean View
Stayed 1 night in February, 2018
Do not get the ocean side view”
Everything was really nice but the ocean side view is terrible. You'll see a junkyard filled with buses and the view is terrible.
Reviewed February 12, 2018
Dear Sung, Warm greetings from MGM MACAU! Thank you for taking the time to share your feedback. While I wish you had a better experience, thus we hope to welcome you back to our hotel very soon! Best regards Casey Cheah Guest Experience Manager
Responded February 13, 2018
MGM Macau
8.4
Excellent
Czieat from Malaysia
Family with teens
Grand Room
Stayed 1 night in January, 2018
Hotel is nice ”
Hotel is nice Hotel staff service moderate good Casino staff here is poor ;( if compare to Malaysia Genting
Reviewed January 23, 2018
Dear Czieat, Warm greetings from MGM MACAU! Thank you for choosing us for your recent visit and we regret to hear that our service did not meet your expectations and live up to our own high standards. Please know that we greatly appreciate your valuable feedback concerning the service attentiveness as they continue to keep us motivated to improve and aim to Make Great Moments for each of you. As such, rest assured that we have taken note of your comments and shared with the concerned team. Thank you again for taking the time to share your feedback. We sincerely hope that this isolated incident will not affect your impression of our hotel and that you will provide us another opportunity to serve you. We looking forward to welcoming you back. Thank you. Casey Cheah Guest Experience Manager
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MGM Macau
10.0
Exceptional
Zhang from China
Couple
Grand Deluxe Ocean View
Stayed 1 night in January, 2018
Excellent experience”
It was my first time staying at MGM. Everything is excellent. Our room is upgraded from Grand Deluxe to Deluxe suite for free. The room is clean and spacious and luxurious.
Reviewed January 17, 2018
Dear Zhang, Warm greetings from MGM! It is always a pleasure to receive positive feedback from our guests, particularly when they describe an experience like yours. We strive every day to Make Great Moments for our guests, which is why your comments are so meaningful for us to receive. Thank you for taking the time to share your thoughts and your experience means a lot to me and to the entire team. Thanks again for your kind comments and patronage. We very much hope to serve you again soon. Best regards Casey Cheah Guest Experience Manager
Responded January 18, 2018
MGM Macau
10.0
Exceptional
Yong from Singapore
Couple
Deluxe Room
Stayed 2 nights in January, 2018
Great”
Great place but need to improve on the food as although freshness is there but the taste is abit out after trying a few dishes especially Asian Foods in the menu
Reviewed January 14, 2018
Dear Yong, Warm greetings from MGM MACAU! Thank you for choosing us for your recent dining experience. We very much delighted for your kind words in regards to our restaurant. We genuinely appreciate the constructive feedback you’ve provided about the food. Thoughtful takeaways such as yours are extremely helpful and important to us in our efforts to Make Great Moments for our valuable guests. Thanks again for your kind comments and patronage. We very much hope to serve you again soon. Best regards Casey Cheah Guest Experience Manager
Responded January 17, 2018
MGM Macau
5.6
Lay from Singapore
Couple
Grand Room
Stayed 1 night in December, 2017
Normal hotel not worth the price”
service not good, wifi still need log in personal phone. limited shutter bus.
Reviewed December 23, 2017
Dear Lay, Warm greetings from MGM MACAU! Thank you very much for your recent stay with us. We regret to hear that our service did not meet your expectations and live up to our own high standards. We appreciate you taking the time to share your feedback. We sincerely hope that this isolated incident will not affect your impression of our hotel and that you will provide us another opportunity to serve you. We looking forward to welcoming you back. Best regards Casey Cheah Guest Experience Manager
Responded January 04, 2018
MGM Macau
5.6
Jephonie from Philippines
Couple
Grand Deluxe Ocean View
Stayed 1 night in December, 2017
Incompetent Staff”
The room was beautiful. We stayed at an Ocean View corner room and it was breathtaking. Here are my gripes about this hotel - I asked for band-aids from the front desk. The staff on-duty could barely speak English, needless to say, it never arrived. However, this was the deal-breaker for me. During check-out, I asked the receptionist whether he could tell the driver of the free shuttle bus to drop us off the Macau Tower. We had lunch reservations there and the hotel shuttle buses to Cotai pass there all the time. He did not make any effort and just told me that they have no terminals in Macau Tower. This 5-star hotel has the worst customer service I've ever experienced. I will not come back here again.
Reviewed December 23, 2017
Warm greetings from MGM MACAU! Thank you for taking the time to share your valuable feedback with us. We are delighted that we were able to impress you with our hotel room design as well as the great view. However, we regretted to hear that our service did not meet your expectations and live up to our own high standards. Please know that we greatly appreciate your valuable feedback as they continue to keep us motivated to improve and aim to Make Great Moments for each of you. As such, rest assured that we have taken note of your comments and shared with the concerned team. We sincerely hope that this isolated incident will not affect your impression of our hotel and that you will provide us another opportunity to serve you. We looking forward to welcoming you back. Best regards Casey Cheah Guest Experience Manager
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MGM Macau
8.8
Excellent
Tee from Malaysia
Couple
Grand Room
Stayed 1 night in December, 2016
Excellent”
Hands down one of the most beautiful places my husband and I have stayed at. Very classy rooms.
Reviewed December 07, 2017
Dear Tee, Warm greetings from MGM MACAU! It is always a pleasure to receive positive feedback from our guests, particularly when they describe an experience like yours. We strive every day to Make Great Moments for our guests, which is why your comments are so meaningful for us to receive. Thank you for taking the time to share with us. Your experience means a lot to me and to the entire team. We appreciate your kind comments and very much hope to serve you again soon. Best regards Casey Cheah Guest Experience Manager
Responded December 16, 2017
MGM Macau
8.8
Excellent
Shi from Singapore
Solo traveler
Grand Room
Stayed 1 night in August, 2017
Excellent service ”
Attentive friendly and helpful staff
Reviewed August 27, 2017
8.4
Excellent
Ja from South Korea
Group
2-Bedroom Grand Deluxe Suite
Stayed 2 nights in August, 2017
Excellent”
we stayed at the two bedroom suite, the view was amazing, the room (esp the bathroom) was fantastic, close to michelin restaurants + old city, breakfast satisfacotry and i personally liked it that this hotel was more quiet than the ones in cotai. the only downside was the service/staff- the doormen did not once open or hold the doors (i mean what is up with that? not to mention how heavy the doors were) and even through the vip desk, checkin process took forever (sans any welcome drink or whatsoever) of course most staff were very helpful and nice but its those little things that really make the difference you know? overall, i recommend this hotel but they could work on their service a little
Reviewed August 15, 2017
8.8
Excellent
Wookyu from South Korea
Family with teens
2-Bedroom Grand Deluxe Suite
Stayed 1 night in July, 2017
Excellent”
Everything is perfect. But shuttle service position is a little bit inconveniece. And when I go out to smoke outside with my personal slippers, vip hotel gate person look at me very weird. Without that, everything is perfect. If I go to Macau again, I will go there.
Reviewed August 07, 2017
8.0
Excellent
Solip from South Korea
Couple
Grand Room
Stayed 1 night in July, 2017
My diposit is not canceled now”
The special gift is icecream coupon And free spa is enterance the swimpool Bad explain
Reviewed July 31, 2017
10.0
Exceptional
franco from Brazil
Couple
Grand Room
Stayed 3 nights in July, 2017
great experience”
awesome place and the best staff experience i ever had. Highly recommended
Reviewed July 30, 2017
6.0
Martin from Philippines
Family with teens
Grand Deluxe Ocean View
Stayed 1 night in July, 2017
Not what I expected”
The staff can be more helpful
Reviewed July 26, 2017
8.4
Excellent
Martono from Indonesia
Couple
Grand Deluxe Ocean View
Stayed 1 night in March, 2017
5 star hotel”
Very luxurious hotel
Reviewed June 20, 2017
3.6
Ngai from China
Couple
Grand Deluxe Ocean View
Stayed 1 night in April, 2017
Acceptable”
The room is available after 4:00pm. It is ridiculous.
Reviewed April 22, 2017
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