Mont Aux Sources Hotel
Mont Aux Sources Hotel
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Standard Double Room Mont Aux Sources Hotel
Standard Double Room
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Interior view Mont Aux Sources Hotel
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Exceptional
Location
9.1
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What guests are saying:
The hotel offers various activities, including mini golf and guided hiking tours. The food is excellent. The area is heaven for those who love nature.
Trisha from South Africa
Couple
Reviewed
Jaco from South Africa
Family with young children
It was superb, we had a lovely time, had a few hikes lazed around what a holiday is all about. Being upgrade to a luxury room was great.
Louisa from United Kingdom
Family with teens
My friends and I thoroughly enjoyed this weekend away. We especially loved the interconnecting rooms.
Nosipho from South Africa
Group
The staff could not have been more obliging and helpful. The heartily recommend this hotel as the best in the region
Dave from Australia
Group
Nice room with excellent views to the mountain range
ion from Spain
Couple
Enjoyed it thoroughly. It' important to also visit the Royal Natal park while there - some excellent short walks
Rosemary from Canada
Solo traveler
Unfortunately, It was just two days. The hotel located in a wonderful place close to Royal Natal natural resort. Very close to Horse stable.
Abdullah from Saudi Arabia
Group
Very good
From 154 reviewsSee what guests said
7.5
/
10
Very good room comfort and quality
7.9
Value for money7.3
Distance to city center207.0 Km
Location rating9.1
  • Air conditioning

  • Bar

  • Garden

  • Tennis court

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7.9
Very good
Room comfort & quality
Self Catering Chalets
Self Catering Chalets
...
  • Room size: 70 m²/753 ft²
  • Garden view
  • 1 double bed & 1 double bed
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Deluxe Twin
Deluxe Twin
...
  • Room size: 40 m²/431 ft²
  • Garden view
  • 2 single beds
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Standard Double Room
Standard Double Room
...
  • Room size: 34 m²/366 ft²
  • Mountain view
  • 2 single beds
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Standard Twin
Standard Twin
...
  • Room size: 34 m²/366 ft²
  • Mountain view
  • 1 double bed
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More about Mont Aux Sources Hotel

More about Mont Aux Sources Hotel

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Real reviews from real guests

Agoda Reviews (154)Booking.com Reviews (739)
7.5
/
10
Cleanliness6.8
Facilities6.8
Location9.1
Room comfort and quality7.9
Service7.4
Value for money7.3
Provided by verified guests of Agoda
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All guests (154)
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Showing 100 verified guest comments
12345
8.0
Excellent
Onellan from South Africa
Couple
Standard Twin
Stayed 4 nights in December, 2018
Awesome venue in the burgs”
1. Great hotel, accommodation and area! 2. Always get a deluxe room! 3. Staff have very poor attitudes. Although Brett and Lebogang were amazing and made up for everyone else! 4. Housekeeping needs to improve. Dust under the beds and use bleach on the whites. 5. The food was amazing although the chef tended to repeat meals that people didn't like. The muffins are divine! The best I've ever had! 6. Good activities for kids (pool and putt putt) 7. Near the Royal Natal park which has awesome hiking trails 8. Amazing view of the mountains!!!!
Reviewed December 27, 2018
Dear Valued Guest, Thank you for taking the time to review your stay with us. We are pleased to hear that your overall experience with us was positive and we will look into the housekeeping matter and make necessary adjustments. We hope to welcome you back in the near future so you may enjoy the beautiful scenery around our hotel. Warmest regards, Mont Aux Sources Hotel
Responded January 02, 2019
Mont Aux Sources Hotel
8.8
Excellent
Tanya from South Africa
Couple
Standard Double Room
Stayed 4 nights in December, 2018
Excellent”
We had a really nice time. The resort is beautiful with stunning views. The staff are friendly,help full and efficient. . Rooms are very stylish. Food was homely meals but good quality and very tasty and well presented and a variety and a lot of food. The only complaint would be the bar prices and would suggest a price drop in soft drinks as for a family of 4 of 5 people one round of soft drink could cost u up to r125.
Reviewed December 24, 2018
Dear Tanya, We would like to take this opportunity to thank you for staying with us and for reviewing our hotel. We are very pleased to hear that you had an overall positive experience with us. Thank you for suggestion regarding the soft drinks pricing, we will bring that to the attention of the beverage manager. We hope to welcome you and your family back to enjoy the Berg once more in the near future. Warmest regards, Mont Aux Sources Hotel
Responded January 02, 2019
Mont Aux Sources Hotel
8.8
Excellent
Mark from South Africa
Couple
Standard Twin
Stayed 2 nights in September, 2018
Tranquility”
Beautiful location. Staff are awesome, professional and friendly. Maintenance is a little behind - some peeling paint and broken old hairdryer in room as well as shower not draining well, but besides that a tip top venue in the most amazing place and definitely a place we will return to.
Reviewed September 10, 2018
Dear Mark Thank you for staying with us and we are so pleased to hear that you had a wonderful time with us. Thank you for letting us know about some of your concerns and this will be addressed accordingly. We apologize for any inconvenience that this may have caused. We hope to welcome you back again very soon and look forward to it very much. Warm regards Mont Aux Sources Hotel
Responded November 02, 2018
Mont Aux Sources Hotel
7.2
Very good
Elmond
Family with teens
Standard Double Room
Stayed 3 nights in December, 2018
Very good”
Thanks Agoda for assisting with bookings. Good value for money. The Location, Facilities were excellent. The rooms were very dirty. Towels not clean. Our bed linen on day of arrival was full of dust and wife got sinuses from that night. We Were advised hoover not working hence the carpet was very filthy. Some wardrobe doors fell off. Dinner and breakfast was excellent. Reception Lady was good. Cleaning staff lacked motivation and uncooperative. They were called to dust off spiderweb in the toilet. They left all the dust on the floor and toilet seat We could not walk bare feet in the room due to filthy floors. I would recommend a friend on condition the place gets cleaned properly and all concerns above are attended to. It is a perfect holiday destination.
Reviewed January 07, 2019
Dear Elmond, We would like to thank you for selecting to stay with us and for taking the time to submit a review based on your stay. We appreciate your honest feedback and we are aware that our housekeeping teams are not providing our guests with the highest level of service and senior management have been made aware of these issues and we will be working hard to implement new strategies for our housekeeping team. We hope that although you were faced with these challenges, we hope you were still able to enjoy your stay and we will look forward to your return. Warmest regards, Mont Aux Sources Hotel
Responded January 08, 2019
Mont Aux Sources Hotel
4.8
Matha from South Africa
Couple
Standard Twin
Stayed 2 nights in December, 2018
We were a group of two, to meet at the Mont Aux. 1st group arrived saw how horrible the place was”
There was no electricity, no water. As I was in the 2nd group trying to call and hear their side of the story. No 1 picked up for like 2 hours. Ended up not checking in. Had to find another place to stay. When we had electricity and water was back, went there. And I had to see for myself how horrible was the place. Didn't check in as well. People there were complaining about everything. Decided to try the food there, it was horrible. There was nothing good about that place. The place must be shut down.
Reviewed January 04, 2019
Dear Valued Guest, We would like to thank you for your review and would like to apologize for the state in which you found our hotel. We can assure you that this is not the standard to which we want guests to experience. We hope that in future you will consider vising us and staying at our hotel so we may change your perception of our hotel. Warmest regards, Mont Aux Sources Hotel
Responded January 04, 2019
Mont Aux Sources Hotel
8.4
Excellent
Adele
Couple
Standard Twin
Stayed 2 nights in November, 2018
Great location, friendly staff”
This hotel is in a perfect location and beautiful setting. It is perfect for travellers planning to hike in the Royal Natal National Park which is virtually next door. The gardens are immaculate although the pool needs extra cleaning. The food was plentiful but basic. We stayed in a refurbished bedroom with balcony which was clean and adequate There are lots of improvements required throughout but hopefully the newly appointed manager will exploit the amazing potential of the hotel and significantly raise the current standard of food and accommodation
Reviewed November 10, 2018
Dear Adele, We would like to take this opportunity to thank you for submitting a review based on your stay with us. We value all guest reviews as it helps us to better serve future guests. We are pleased to hear that your overall experience with us was positive. As you know we are currently upgrading parts of the hotel and we hope that when you visit us in the near future you can experience all the positive changes we have implemented. Warm regards, Mont Aux Sources Hotel
Responded November 12, 2018
Mont Aux Sources Hotel
7.6
Very good
Ignis
Couple
Standard Twin
Stayed 2 nights in December, 2018
Nice All”
Excellent location, floors in the hallways were very dirty, otherwise I will recommend the hotel.
Reviewed January 10, 2019
Dear Ignis, We would like to thank you for selecting to stay with us and for the time taken to submit a review based on your stay. We appreciate your feedback on the hallways and will look into the matter with housekeeping. We are glad that you would recommend us and we hope to welcome you back in the near future. Warmest regards, Mont Aux Sources Hotel
Responded January 14, 2019
Mont Aux Sources Hotel
4.4
Mark from South Africa
Couple
Standard Double Room
Stayed 3 nights in December, 2018
READ BEFORE BOOKING!! ”
If you are looking to waste your money while staying in unhygienic accommodation look no further. Unfortunately, we never read the other shocking reviews before booking, however, we did see Mont Aux Sources is a part of the Orion Hotel group, which we thought was a very reputable brand so we trusted the brand. Reception Service: after driving from Joburg, about 4 hours - We arrived at the hotel around. 10pm. We were greeted at the entrance gate by the security guard who told us no one was available to check us in to the hotel. After looking at him I’m disbelief and asking him what he expected us to do , he eventually said he would help us check in and we could proceed to the reception area. We then waited at the empty reception for over 20 minutes, until other guests went and called someone to assist us. After receiving our room card key, which had our room number scribbled on to it, we asked for someone to help us carry our bags and show us to our room. After another 15 minutes no one showed up, we went and found our room ourselves. After complaining the following day, the general manager, Ken, promised us that he was placing a night-duty manager to be on-site during that evening. He agreed with us that it is ridiculous to not have someone on duty in the night. The next day we went on a hike and for dinner in Clarens so we arrived back at the hotel late again, around 11pm. We checked to see if there was anyone on duty and there was no one to be found. We proceeded to our room looking forward to getting in to bed after a very long day. When we got to our room our key did not work!! We then had to mission all the way back to the security guard and had to beg him to help. He then woke up someone named Lebo who obligingly came out of her room, in her gown and assisted us with fixing the key. Still no one on duty! I really don’t know what would happen if there was an emergency. Rooms: The rooms are extremely unhygienic. Immediately upon opening the cupboards yo
Reviewed December 20, 2018
Dear Mark, Thank you for taking the time to submit a review based on your stay with us. We would like to apologize for the lack of service your received during your stay and please know that is not the level of service we expect from our hotel managers and night managers. We hope that you will return to Mont Aux Sources in the near future. Warmest regards, Mont Aux Sources Hotel
Responded January 02, 2019
Mont Aux Sources Hotel
8.0
Excellent
Mary-Ann from South Africa
Couple
Standard Twin
Stayed 3 nights in September, 2018
Very good”
Wonderful staff who are friendly and extra helpful. Need to be more organized in the dining room which was understaffed ito breakfast preparation. Only on man to fruceggs and make omelets....queue of people. That could improve and make a big difference in the experience.
Reviewed September 29, 2018
Dear Mary-Ann Thank you very much for the review and we are very pleased that you had a wonderful time with us. We do apologize about the inconvenience caused at the breakfast station. We are looking into solutions for this. We hope to see you again soon and we look forward to welcoming you back again very soon Warm regards Mont Aux Sources Hotel
Responded November 02, 2018
Mont Aux Sources Hotel
8.0
Excellent
Noloyiso from South Africa
Couple
Standard Twin
Stayed 3 nights in August, 2018
Very good”
The hotel has amazing views of the Drakensburg mountains - I view one can never get enough of. My husband and I went during the winter period for a Gauteng girl the cold was a bit overwhelming. The hotel needs to invest in better heating for the rooms. Unfortunately on our first night dinner was not well planned out and the meat run out while a number of guests still needed to have supper. Plus the hotel was very low on waiters and runners on the evening. Despite that, I would gladly go back, the hotel itself is stunning, the staff friendly and did I mention those wonderful views...
Reviewed August 27, 2018
Dear Noloyiso, Thank you kindly for the positive feedback. We will address your concerns with senior management, Kind Regards
Responded September 03, 2018
Mont Aux Sources Hotel
8.8
Excellent
nick from United Kingdom
Family with teens
Standard Twin
Stayed 3 nights in August, 2018
Wonderful stay”
We had a very nice stay at MAS. From the very first minute the staff were courteous, helpful and friendly. The rooms were excellent and meals were tasty and plentiful. We had read mixed reviews but were overall very, very happy with our stay and would definitely stay again if we were lucky enough to return. The Gordon family
Reviewed August 13, 2018
5.2
Shireen from South Africa
Family with teens
Standard Twin
Stayed 2 nights in December, 2018
Very average ,Poor menu and low maintenance of the place . Indifferent service , management poor ”
Indifferent management , poor maintenance , and disappointing for such a good hotel previously
Reviewed January 04, 2019
Dear Shireen, We would like to thank you for visiting us and for the time taken to review your stay. We would like to thank you for your feedback and on behalf of the hotel, we would like to apologize for the lack of service received during your stay. We would like to reassure you that this is not the norm for us and we will be implementing changes which will surely improve on our customer satisfaction. We hope you will consider visiting us again to experience these positive changes first hand. Warmest regards, Mont Aux Sources Hotel
Responded January 04, 2019
Mont Aux Sources Hotel
9.2
Exceptional
Ina from South Africa
Family with teens
Standard Twin
Stayed 4 nights in December, 2018
Friendly staff and very accomodating”
Relaxed beautiful area, friendly staff, some areas need some maintenance
Reviewed December 27, 2018
Dear Ina, Many thank for reviewing your stay with us. We are so pleased to hear that you had a positive experience with us. We are in the process of implementing upgrades throughout the hotel and hope you will return to fully experience these new upgrades. Warmest regards, Mont Aux Sources Hotel
Responded January 02, 2019
Mont Aux Sources Hotel
6.0
Kingsley from South Africa
Couple
Standard Double Room
Stayed 2 nights in November, 2018
Excellent location - facilities good but mantainance is slipping, staff attitude is terrible”
Small things are not right but they make a big impression - towels in the bedrooms are the hardest and scratchiest I’ve ever felt. No cups in the rooms for coffee. Cups at breakfast / dinner are chipped and cracked. Phone in the room did not work. Chairs in the pub are damaged. Pub door cannot open. Pub food was terrible. Fish was dry and over cooked. Hamburger raw. Lovely pool but no service at the pool. Pool also requires basic brushing and cleaning maintenance. Lights in the garden are beautiful but why left on during the day? Umbrellas on the patio but no one puts them up during the day. Spoke with new manager - do understand the efforts to correct are in progress. Good luck - you have a mountain to climb
Reviewed November 19, 2018
Dear Kingsley, We would like to take this opportunity to thank you for submitting your review and for choosing Mont Aux Sources as your accommodation destination. We are in the process of implementing a few changes which will surely change the outlook of our hotel. We are hoping that the views that surround us were breathtaking and reason for a another return in the future where you may experience the positive changes that will be implemented. Warmest regards, Mont Aux Sources Hotel
Responded November 19, 2018
Mont Aux Sources Hotel
9.2
Exceptional
Mariska
Family with young children
Standard Twin
Stayed 4 nights in July, 2018
Great breakaway!”
This was a really wonderful experienced and we will definitely go back for another holiday or weekend. The staff was so friendly and accommodating and we just had a amazing time at the Hotel. Thank you for making this experience memorable! We will definitely see you soon!
Reviewed July 16, 2018
Dear Mariska We thank you once again for staying with us and we are so happy to hear that you had a wonderful time with us. We are so happy to hear that the staff were friendly and that your time with us were enjoyed with your family. We cannot wait to welcome you back again in the near future and we really look forward to seeing you again. Warm regards Mont Aux Sources Hotel
Responded July 23, 2018
Mont Aux Sources Hotel
7.6
Very good
brian
Couple
Deluxe Twin
Stayed 1 night in September, 2018
Very good”
Perfect location. The food was good and enjoyed breakfast the most. The staff was very friendly. Love landscaping and the mountain view. Bedding was not changed in our room, we had to ask help desk to send housekeeping while we dine. Without a doubt we'll revisit the place.
Reviewed September 27, 2018
Dear Brian Thank you very much for taking the time and reviewing the hotel and we are pleased to hear that you had an overall good experience with us. We do apologize about the small inconveniences caused and we are working on senior management to make the necessary improvements. We hope that you will return again in the near future and that you will have an even better stay with us and we are looking forward to it. Warm regards Mont Aux Sources Hotel
Responded November 02, 2018
Mont Aux Sources Hotel
6.4
Good
Mwali from South Africa
Couple
Deluxe Twin
Stayed 2 nights in August, 2018
Overall the visit met expectation.”
Some negatives include: The table cloths in the dining area were filthy The shower drain was blocked The food was not topped up regularly during the buffet No cover I.e. carport, for the parking facilities
Reviewed August 13, 2018
Dear Mwali, Please accept our apologies on behalf of the management at the Hotel. We have addressed your comments with Senior Management. Kind Regards
Responded September 03, 2018
Mont Aux Sources Hotel
4.0
Stacy from South Africa
Couple
Standard Double Room
Stayed 2 nights in August, 2018
Unfriendly staff and badly managed ”
Pros Reasonably priced Great location with spectacular views Cons Unfriendly staff Bad customer service Basics of the hotel are missing - you need to ask the staff to clean your room and change linen etc. Manager doesn’t follow through on requests and promises he makes to guests Would not recommend this place and hope that the Orion group would fix the inadequacies to prevent the hotel from losing ratings.
Reviewed August 12, 2018
Dear Stacy, Thank you for your feedback. Please accept our most sincere apologies on behalf of the management at the Hotel. We will address all these matters to be corrected. Kind Regards,
Responded September 03, 2018
Mont Aux Sources Hotel
6.0
Jurie from South Africa
Couple
Deluxe Twin
Stayed 3 nights in July, 2018
Breakaway disaster”
Spent the weekend from 19-22 Jul 2018 at Mont aux Sources Hotel (Orion) without electricity and a very incompetent staff unable to rescue the situation. Back-up generator not working due to neglected maintenance, sitting in dark hotel room at night without lights or hot water. promises made but not kept.
Reviewed July 23, 2018
Dear Jurie Thank you for taking the time to let us know about your experience and we are so sorry to hear about this past weekend. We did have a bunch of issues with the electricity and unfortunately it was taking longer than usual to sort out and we are so so sorry about this. We assure you we are working everyday, under new management, to get the hotel and the electricity sorted again. Warm regards Mont Aux Sources Hotel
Responded July 23, 2018
Mont Aux Sources Hotel
9.2
Exceptional
Meme from South Africa
Couple
Standard Twin
Stayed 2 nights in December, 2017
Great view and hospitality”
Stayed at the hotel over new years eve. Great entertainment for the evening with spectacular fire works. The facility provides moderate outdoor activities. Well equipped to keep the kids entertained. The rooms were neat and enjoyed the view.
Reviewed January 05, 2018
Dear Meme We are so glad to hear that you had a good time at the hotel and we are pleased to hear that your new years experience with us was something special. Please do visit us again. We look forward very much to welcome you back. Warm regards Mont Aux Sources Hotel
Responded May 18, 2018
Mont Aux Sources Hotel
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