Novotel Krakow City West
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8.5
Excellent
/10
(1242 reviews)See what guests said
See map
7.4
Very good
Location rating score
Very good location
  • Stained Glass Museum2.36 km
  • Main Market Square3.02 km
  • Historic Old Town3.06 km
  • Church of the Virgin Mary (Kosciol Mariacki)3.07 km
  • Lost Souls Alley3.1 km
  • Wawel Cathedral3.19 km
  • Wawel Royal Castle3.3 km
  • Jewish District3.86 km
  • Oskar Schindler’s Enamelware Factory5.21 km
  • Polish Aviation Museum6.75 km
  • Free Wi-Fi

    Novotel Krakow City West

    Al. Armii Krajowej 11, Zwierzyniec, Krakow, Poland, 33-150 - See map
    "Excellent place to stay!"
    Bianca - 28 March 2018
    Excellent comfort
    8.9 room quality and comfort
    Excellent cleanliness
    8.7 rating for cleanliness
    Excellent service
    8.5 rating for service
    Excellent facilities on premise
    8.4 facilities on premise
    • Airport transfer

    • Free Wi-Fi in all rooms!

    • Sauna

    • Air conditioning

    • Daily housekeeping

    Property ranking|Compared to 5,007 Krakow properties
    See all rankings
    Value for money score
    8.3/10
    Location score
    7.4/10
    Service score
    8.5/10
    Cleanliness score
    8.7/10
    Better than
    99
    %
    of Krakow properties
    Better than
    99
    %
    of Krakow properties
    Better than
    99
    %
    of Krakow properties
    Better than
    99
    %
    of Krakow properties
    Value for money8.3
    Location rating7.4
    Nearest airportJohn Paul II International Airport Kraków-Balice (KRK)
    Distance to airport6.8 km

    Rooms available at Novotel Krakow City West

    8.9
    Excellent
    Room comfort & quality
    Superior Twin Beds
    Superior Twin Beds
    ...
    • Room size: 30 m²/323 ft²
    • Street view
    • 2 single beds
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    Superior Room
    Superior Room
    ...
    • Room size: 30 m²/323 ft²
    • Street view
    • 1 queen bed and 1 sofa bed
    Enter dates to see prices
    Executive Twin Room
    Executive Twin Room
    ...
    • Room size: 30 m²/323 ft²
    • Non-smoking
    • 2 single beds
    Enter dates to see prices
    Executive Queen Room
    Executive Queen Room
    ...
    • Room size: 30 m²/323 ft²
    • Shower
    • 1 queen bed
    Enter dates to see prices
    VIP Room
    VIP Room
    ...
    • Room size: 26 m²/280 ft²
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    Standard Room
    Standard Room
    ...
    • Smoking allowed
    • Bathtub
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    Superior
    Superior
    ...
    • Separate shower/bathtub
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    Double room - Single use - Superior
    Double room - Single use - Superior
    ...
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      Executive Quadruple Room
      Executive Quadruple Room
      ...
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        Superior Hot Deal King Bed
        Superior Hot Deal King Bed
        ...
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          More about Novotel Krakow City West

          More about Novotel Krakow City West

          An overview

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          Most talked about facilities

          Swimming Pool
          3 mentions
          Internet
          2 mentions
          Breakfast
          Taxi

          What they offer

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          Nearest essentials

          Distances shown are straight-line distances on the map. Actual travel distances may vary.
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          Food and dining

          Restaurants on site

          Novo Square
          Cuisine:European
          Menu:Buffet, A-la-carte

          What's nearby

          Distances shown are straight-line distances on the map. Actual travel distances may vary.
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          Property's guest policies

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          Some helpful facts

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          Reviews of Novotel Krakow City West from real guests

          Overall rating
          8.5
          Excellent
          From 1242 reviews
          Provided by verified guests of
          Agoda Reviews (38)Booking.com Reviews (1204)
          Rating via Agoda8.2
          /
          10
          Cleanliness8.7
          Facilities8.4
          Location7.4
          Room comfort and quality8.9
          Service8.5
          Value for money8.3
          High score for Krakow
          Rating
          9+ Exceptional (5)
          8-9 Excellent (8)
          7-8 Very Good (7)
          6-7 Good (2)
          <6 Below Expectation (3)
          Time of the year
          Mar - May (5)
          Jun - Aug (12)
          Sep - Nov (6)
          Dec - Feb (2)
          All guests (38)
          All languages
          Showing 25 verified guest comments
          12
          6.8
          Good
          Kenneth
          Couple
          Superior Room
          Stayed 3 nights in July, 2018

          Overall a nice hotel with rice restaurant”

          Spacious room with nice restaurant. Location is a bit far but I would recommend using Uber or other services. Bad things about this hotel is the bed and the bugs. The bed is terrible, with some bed springs already weakened to one side so it’s uneven and too soft. Don’t know why but my room is infested with these little insects attracted to the lights (could be when the window was opened; I live on the ninth floor). The bath tub is slippery and I almost fell. It’s best that you be cautious inside the tub. I would have expected the receptionists’ attitude to be better... but it’s not a deal breaker

          Reviewed July 24, 2018
          8.8
          Excellent
          Bianca from Singapore
          Family with teens
          Superior Room
          Stayed 2 nights in June, 2017

          Excellent”

          We love the the sudoko-theme room so much! My husband and girl had fun cracking their heads finding the clues and solved the game. There was a prize for the solving the game too! We appreciate very much for the takeaway breakfast as we had to leave the hotel early for the concentration tour. Excellent place to stay!

          Reviewed March 28, 2018
          5.6
          CLIFF from United Kingdom
          Solo traveler
          Superior Room
          Stayed 1 night in March, 2017

          Novotel Krakow West”

          Booked the room on the information in the write up of the hotel. 20-minutes to the old town. Now to me that is a short walk and there is very few who pass me. Eventually took me close to 40-minutes walk to the main square. According to the hotel the old town is 4-kilometres away..20-minutes? you would have to be jogging to get there in that time. Misinformation. You only have to Google walking speed. Room was large with mini bar and tea making facilities. Booked the room on-line for 58 GBP but the breakfast and car parking bumped the final bill to 92 GBP. It does have an indoor swimming pool and a Gym.

          Reviewed April 06, 2017
          9.0
          Exceptional
          JAMES from United Kingdom
          Couple
          Superior Room
          Stayed 1 night in July, 2015

          GOOD VALUE AND ROOMS CLEAN AND COMFORTABLE”

          ROOM, FREE SHUTTLE TO TOWN, STAFF

          We only stayed one night and this was perfect for us. the hotel was comfortable with a large room. Shuttle bus to town very handy.

          Reviewed July 28, 2015
          5.0
          ariel from France
          Solo traveler
          Superior Room
          Stayed 1 night in April, 2015

          twin bed room for one person...”

          They did not want to change my twin bed room for a single bed room even if i was alone...

          Reviewed April 03, 2015
          6.7
          Good
          John from United Kingdom
          Solo traveler
          Superior Room
          Stayed 5 nights in June, 2014

          Nice hotel but too far away from main square. An ”

          Staff, food and clean

          was fine but the location is not good and taxis costs add up

          Reviewed July 09, 2014
          8.0
          Excellent
          Witold from Australia
          Couple
          Superior Room
          Stayed 4 nights in July, 2013

          Very comfortable stay.”

          Location , food and room comfort.

          Enjoyable would go back there again on my next visit to Krakow.

          Reviewed July 14, 2013
          8.7
          Excellent
          Herrizon from Germany
          Group
          Superior Room
          Stayed 2 nights in May, 2013

          Nice hotel nice room nice pool”

          clean room, good location, friendly staffs

          The hotel is located not so far from the krakow city center (around 4km/10 min with car). The rooms were spacious und very clean. A positive thing is that the hotel has its own spa area, containing indoor pool and sauna, a perfect solution for relaxing after walking the whole day.

          Reviewed June 05, 2013
          8.7
          Excellent
          kazuko from Japan
          Couple
          Superior Room
          Stayed 2 nights in March, 2013

          I really enjoyed my stay in this hotel.”

          clean room,big size bed,kind stuff
          Reviewed April 24, 2013
          8.0
          Excellent
          paul from United States
          Couple
          Stayed 2 nights in December, 2012

          Very Nice hotel, even good location ”

          price

          clean rooms, and frandely staffs, But expensive breakfast. have to pay for car parking.

          Reviewed December 15, 2012
          9.3
          Exceptional
          Wai from Hong Kong
          Group
          Stayed 2 nights in July, 2012

          budget hotel with nice environment ”

          near karkow airport, 15 minutes away

          stated for 2 nights, and with basic living needs, decoration is in 90s, with old-style tv (CRT type) and wire-only internet, the room with 2 double bed, which enough for 4 persons to sleep in this room, and staff are great.

          Reviewed July 20, 2012
          10.0
          Exceptional
          Wai from Hong Kong
          Group
          Stayed 2 nights in July, 2012

          nice and pleasant stay”

          bed are large

          15mins taxi to the city centre, but it is good news for those who need to go to the airport, it took 15 minutes from hotel to the airport, and the room is large, and having two greats, room with crt tv, locker, paid minibar and free wire-only internet access.

          Reviewed July 20, 2012
          7.7
          Very good
          Hrvoje from Croatia
          Solo traveler
          Stayed 2 nights in June, 2012

          Nice hotel, 4 stars amsnities”

          Excellent room and service

          It was lovely stay. Staff is very curteous and service is at the lever of the 4 stars hotel. Room is big and comfty, location is close by the city center if u are with the car. Pool is small and should be better for this categorization of hotel.

          Reviewed June 23, 2012
          9.3
          Exceptional
          Teodora from United Kingdom
          Business traveler
          Stayed 1 night in November, 2011

          Lovely hotel”

          clean

          Lovely bed, massive and comfortable.Clean hotel with great staff, all of them very nice and friendly.

          Reviewed December 04, 2011
          8.3
          Excellent
          robert from United Kingdom
          Couple
          Stayed 3 nights in October, 2011

          recommended”

          clean comfy and a touch of class

          our first time in poland. this novotel compares very favourably with our other short breaks in this hotel chain. staff are professional and friendly, english is well spoken. rooms are very well furnished and comfortable. for the money it is spot on. the bar is affordable and much cheaper than what is normally expected in hotels of this standard. the 20 minute taxi ride into the town centre is under £5 sterling and the location of the hotel to town is not a problem. breakfast has a good selection and is priced at about £10. we would stay in this hotel again without hesitation.

          Reviewed October 13, 2011
          7.7
          Very good
          Lars from Sweden
          Couple
          Stayed 3 nights in August, 2011

          Nice hotel with good service”

          Nice rooms and swimming pool. Nice reception people.

          A bit faar from old town but the free shuttle bus was very conveniant. Comfortable rooms and a nice restaurant made the visit enjoyable.

          Reviewed August 19, 2011
          10.0
          Exceptional
          Joan from United States
          Family with young children
          Stayed 1 night in March, 2010

          clean, classy 5star hotel w/ grt food pool sauna”

          classy, 5 star. clean rooms, comfortable beds excellent top class restaurant. great indoor pool, hot tub, sauna. Private secured parking. A+
          none

          classy, 5 star. clean rooms, comfortable beds excellent top class restaurant. great indoor pool, hot tub, sauna. Private secured parking. Right next to old downtown. A+

          Reviewed April 06, 2010
          7.7
          Very good
          NamJoon from South Korea
          Business traveler
          Stayed 1 night in August, 2008

          So so”

          Hotel facilities are good. Swimming pool, restaurant are good.
          The refrigerator in a room is locked. Is is very inconvenient.

          Th location is far from city center. It is not easy to find the way to the hotel. Parking fee is so expensive. But the beds are big enough, so very comfortable. Room is very clean. Overall estimation is above the average. I am satisfied, it is goog considering price. I recommend this hotel to others. Thank you.

          Reviewed August 22, 2008
          8.8
          Excellent
          Ronald from Poland
          Solo traveler
          Superior Room
          Stayed 5 nights in August, 2016

          Uitstekend hotel”

          goed hotel, faciliteiten uitstekend, kamer worden goed schoon gehouden, ontbijt zeer uitgebreid en goed. entertainment 's-avonds matig. Het verzorgen van een gratis shuttle service met het vliegveld zou prettig zijn.

          Reviewed September 05, 2016
          7.6
          Very good
          Motohiko from Japan
          Business traveler
          Superior Room
          Stayed 1 night in November, 2018

          恐ろしいエレベーター”

          ホテルの部屋や従業員の方々によるサービス、食事の質、は問題ありませんでしたが、エレベーターが非常に恐ろしかったです。エレベーターは全部で3機ありましたが、向かって一番右のエレベーターはドアが閉まりませんでした。逆に一番左のエレベーターはドアが開かず閉じ込められました。非常アラームを押しましたが、誰も助けに来ませんでした。(聞こえていない?)運良く上下の移動を繰り返した後に脱出する事が出来ましたが、大変怖い思いをしました。

          Reviewed November 27, 2018
          12
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          • Very good location
          • Stained Glass Museum