Oubaai Hotel Golf and Spa
Oubaai Hotel Golf and Spa
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Standard King Room - Bed Oubaai Hotel Golf and Spa
Standard King Room - Bed
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Lobby Oubaai Hotel Golf and Spa
Lobby
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Lobby Oubaai Hotel Golf and Spa
Lobby
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Interior view Oubaai Hotel Golf and Spa
Interior view
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Excellent
Location
8.6
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Excellent
From 104 reviewsSee what guests said
8.2
/
10
Exceptional room comfort and quality
9.4
Recommended by 82% of guests
Value for money8.1
Distance to city center18 Km
Location rating8.6
  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Currency exchange

  • Steamroom

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9.4
Exceptional
Room comfort & quality
This property is in high demand!Last booked 6 hours ago
Executive Suite
Executive Suite
...
  • Room size: 120 m²/1292 ft²
  • Ocean view
  • 1 king bed
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Presidential Suite
Presidential Suite
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  • Room size: 190 m²/2045 ft²
  • Ocean view
  • 1 king bed
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Suite Junior
Suite Junior
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  • Room size: 96 m²/1033 ft²
  • Ocean view
  • 1 king bed
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Executive Suite
Executive Suite
...
  • Room size: 120 m²/1292 ft²
  • Balcony/terrace
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King Suite
King Suite
...
  • Room size: 96 m²/1033 ft²
  • Balcony/terrace
  • 1 super king bed
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Club King
Club King
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  • Room size: 47 m²/506 ft²
  • Mountain view
  • 1 king bed
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Club Twin
Club Twin
...
  • Room size: 47 m²/506 ft²
  • Mountain view
  • 2 single beds
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Standard King Room
Standard King Room
...
  • Room size: 45 m²/484 ft²
  • Garden view
  • 1 king bed
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Ocean View Twin
Ocean View Twin
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  • Room size: 46 m²/495 ft²
  • Ocean view
  • 2 single beds
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Ocean View King
Ocean View King
...
  • Room size: 46 m²/495 ft²
  • Ocean view
  • 1 king bed
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More about Oubaai Hotel Golf and Spa

More about Oubaai Hotel Golf and Spa

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Real reviews from real guests

Agoda Reviews (104)Booking.com Reviews (1372)
8.2
/
10
Cleanliness8.5
Facilities8.0
Location8.6
Room comfort and quality9.4
Service7.7
Value for money8.1
Provided by verified guests of Agoda
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All guests (104)
All room types
Showing 47 verified guest comments
123
6.0
Ashley from South Africa
Couple
Standard King Room
Stayed 4 nights in December, 2018
Above average”
Much of the Gym equipment was broken. Recall a treadmill repeatedly stopped in the middle of a session, one or two of the elliptical walkers just did not work and one bike just stayed on program 1. Some of the reception staff did not seem to know what they were doing. One staff member did not even know what putt-putt is when I inquired. She was saying that Oubaai does not have that until we showed her in the holiday book. Last night we advised that we would be departing this morning at 04:00 and we asked if the kitchen could prepare us take away breakfast to which they responded that they would make us a breakfast pack. We arrived at reception at 03:45 and there is no breakfast and we must hear that no one knows about this and that the kitchen only opens at 05:00. This is a really beautiful place but expected a lot more from something that has Ernie Els' name on it. Quite disappointed.
Reviewed December 18, 2018
Dear Ashley We thank you for taking the time to send us feedback about your recent stay with us. All feedback received is considered constructive and is instrumental in assisting us to improve our service levels where necessary. All concerns will be addressed accordingly. Thanks again and we hope to see you back again in future. Kind regards Res
Responded December 21, 2018
Oubaai Hotel Golf and Spa
8.4
Excellent
Charlene from South Africa
Business traveler
Standard King Room
Stayed 1 night in March, 2018
Excellent”
Gorgeous hotel and rooms where amazing. only let down was that I made a few arrangements with the front desk of which none where followed resulting in my team being late for our appointment and me having to buy then food on the road Even though I paid for a full Breakfast.
Reviewed March 17, 2018
Dear Charlene, Thank you for your valuable feedback and making us aware of your concerns. We’ll most certainly do everything in our power to improve our service. I want to offer you an apology for not meeting your expectations and hope to have another opportunity to welcome you back and provide you with the service you expect. Kind Regards Oubaai Team
Responded May 10, 2018
Oubaai Hotel Golf and Spa
5.2
Ebersohn from South Africa
Couple
Standard King Room
Stayed 2 nights in December, 2018
Not up to standard!”
Not 4 star hotel. Maybe 2 star. When we tried to check in our room wasnt ready only got the room at 15h30. Walk around the hotel lots of shops empty and very untidy. Wood work needs attention urgently. Unacceptable the lack of staff. Room was cleaned the next day after 15h00. This hotel is not up to standard. Stay away. George offers much better for the same money
Reviewed December 17, 2018
Dear Ebersohon We thank you for taking the time to send us feedback about your recent stay with us. All feedback received is considered constructive and is instrumental in assisting us to improve our service levels where necessary. All concerns will be addressed accordingly. Thanks again . Kind regards Oubaai Team
Responded December 21, 2018
Oubaai Hotel Golf and Spa
8.4
Excellent
May from South Africa
Family with young children
Standard King No View
Stayed 1 night in December, 2018
Great place but housekeeping could be better”
Pillows need replacement
Reviewed December 31, 2018
Dear Guest We thank you for taking the time to send us feedback about your recent stay with us. All feedback received is considered constructive and is instrumental in assisting us to improve our service levels where necessary. All concerns will be addressed accordingly. Thanks again and we hope to see you back again in future. Kind regards Res
Responded January 07, 2019
Oubaai Hotel Golf and Spa
9.2
Exceptional
Shekhar from India
Group
Standard King Room
Stayed 1 night in December, 2018
Excellent location and scenic views”
Good hotel for family stay.
Reviewed December 20, 2018
Dear Shekhar We thank you for taking the time to send us feedback about your recent stay with us. Thanks again and we hope to see you back again in the near future. Kind regards Oubaai Team
Responded December 21, 2018
Oubaai Hotel Golf and Spa
5.6
Mark from United Kingdom
Couple
Ocean View King
Stayed 1 night in November, 2018
Not up to Standard”
Very unusual for RSA but not enough staff on reception & porter service was really poor. Those staff that are available are inadequately trained & have no idea of customer service. Suggests poor management & leadership from the top.
Reviewed December 02, 2018
Dear Mark. We thank you for taking the time to send us feedback about your recent stay with us. All feedback received is considered constructive and is instrumental in assisting us to improve our service levels where necessary. All concerns will be addressed accordingly. Thanks again and we hope to see you back again in the near future.
Responded December 03, 2018
Oubaai Hotel Golf and Spa
8.0
Excellent
Karen from United Kingdom
Family with teens
Standard Twin Room
Stayed 2 nights in April, 2018
Great hotel shame about the staff”
Before I booked our stay I was well aware of the staffing problems and yeah everyone is right. 1st of all the hotel is great we had 2 adjoining massive rooms , very tastefully decorated and spotlessly clean. We were given sea views but bearing in mind the sea is quite a distance from the hotel, the only trouble was the hedge was rather large so it blocked out any sort of view. Our 1st night we didn’t have coffee in the room so phoned housekeeping and they said would bring some a.s.a.p two and a half hours later and another 2 phone calls we eventually received some. The next day after room had been serviced no coffee once again left, no shower gel etc etc I just used my own I couldn’t be bothered with the numerous phone calls again. Breakfast is a strange one R20 for tea/coffee as an extra bit of a cheek I thought and there seems to be no organisation whatsoever apart from that the breakfast offered a good selection. The little cafe overlooking the driving range and golf cub is fab
Reviewed April 24, 2018
Dear Karen. Thank you for your valuable feedback and making us aware of your concerns. We’ll most certainly do everything in our power to improve our service I want to offer you an apology for not meeting your expectations and hope to have another opportunity to welcome you back and provide you with the service you expect. Kind Regards Oubaai Team
Responded May 10, 2018
Oubaai Hotel Golf and Spa
9.2
Exceptional
Jaye from South Africa
Couple
Standard King Room
Stayed 1 night in January, 2018
Beautiful place, comfortable large rooms.”
We will definitely stay here again, good value for money, super large rooms with very comfortable beds and very luxurious. Some of the staff were awesome and some were a bit on the surly side, but all were still helpful. The restaurant Herold's Bistro were very accommodating and the food was good and reasonably priced. Their waterside restaurant has hardly any vegetarian options and no vegan options so we weren't able to eat there. The rooms don't have mini bars and some of the frills like that are missing, but overall it's a wonderfully luxurious place and we will definitely stay again.
Reviewed January 31, 2018
Dear Jaye Thank you for your valuable feedback and making us aware of your concerns. We’ll most certainly do everything in our power to improve our service and hope to have another opportunity to welcome you back and provide you with the service you expect. Kind Regards Oubaai Team
Responded May 10, 2018
Oubaai Hotel Golf and Spa
5.2
Mishqoa from South Africa
Couple
Ocean View King
Stayed 2 nights in September, 2018
Disappointed”
The hotel is a fabulous and attractive for those loving hotels with a lot of amenities, spa, conference rooms, restaurants, etc. The building needs a lot of maintenance work, the color of building very dark for such a hotel although they might take the area in consideration. The water dams are dirty and one can see that not much is done to keep the place in order. The picture they advertising of the hotel at night is not a true reflection. The rooms although is beautiful, spacious and we enjoyed the interior.
Reviewed October 01, 2018
Dear Mishqua Thank you for your valuable feedback and we hope to have another opportunity to welcome you back and provide you with the service you expect.
Responded October 15, 2018
Oubaai Hotel Golf and Spa
9.2
Exceptional
Oscar from South Africa
Family with young children
Ocean View King
Stayed 3 nights in October, 2018
Convinient ”
Beautiful views, all the creature comforts one needs and easily accesible from the airport
Reviewed October 23, 2018
Dear Oscar Thank you for your valuable feedback and we hope to have another opportunity to welcome you back and provide you with the service you expect.
Responded October 24, 2018
Oubaai Hotel Golf and Spa
10.0
Exceptional
HLAYISANI from South Africa
Business traveler
Standard King Room
Stayed 1 night in July, 2018
Exceptional”
All darks are in the row! You guys outdid yourselves
Reviewed July 06, 2018
Dear Hlayisani. Thank you for your valuable feedback and we hope to have another opportunity to welcome you back and provide you with the service you expect. Kind Regards Oubaai Team
Responded July 13, 2018
Oubaai Hotel Golf and Spa
8.0
Excellent
John from South Africa
Couple
Standard King Room
Stayed 1 night in May, 2018
Very good”
The only problem was there were a few tour groups that were very noisy late at night and from 4.30 in the morning. Breakfast was also not a pleasure also way to noisy I just had porridge and left.
Reviewed May 13, 2018
Dear John, Thank you for your valuable feedback and making us aware of your concerns. We’ll most certainly do everything in our power to improve our service. I want to offer you an apology for not meeting your expectations and hope to have another opportunity to welcome you back and provide you with the service you expect. Kind Regards Oubaai Team
Responded May 14, 2018
Oubaai Hotel Golf and Spa
10.0
Exceptional
Suzette from South Africa
Couple
Ocean View Twin
Stayed 2 nights in December, 2017
Memorable”
Wonderful location with peace and tranquil surroundings. Abundant bird life and an ideal location. The breakfast buffet was marvelous. Beautiful gardens and golf course. Friendly staff. Will definately be back.
Reviewed December 25, 2017
Dear Suzette, Thank you for your valuable feedback We’ll most certainly do and hope to have another opportunity to welcome you back and provide you with the service you expect. Kind Regards Oubaai Team
Responded May 10, 2018
Oubaai Hotel Golf and Spa
8.4
Excellent
Henricus from South Africa
Couple
Standard Twin Room
Stayed 1 night in November, 2017
We had a good stay at the Oubaai Hotel”
The facilities was excellent but the service was very slow. Examples are our phone did not work to dial for room service, we asked for a shirt to be pressed and this took so long that it made us late for the fuction after we specifically asked how long it would take. At breakfast noboddy served us, there weren't enough glasses, we did not know how the coffee machine worked for capuccinos and when we asked they informed us that it is an extra cost to get one but upstairs in the lounge its free. There were a lot of little irretating things the comes to mind when I thing of the Oubaai Hotel.
Reviewed November 20, 2017
Dear Henricus. Thank you for your valuable feedback and making us aware of your concerns. We’ll most certainly do everything in our power to improve our service. I want to offer you an apology for not meeting your expectations and hope to have another opportunity to welcome you back and provide you with the service you expect. Kind Regards Oubaai Team
Responded May 10, 2018
Oubaai Hotel Golf and Spa
9.6
Exceptional
Glenn from United Kingdom
Couple
Ocean View Twin
Stayed 1 night in December, 2016
Lovely hotel and views. ”
Lovely hotel staff and surrounds. Nothing too much trouble for staff. We went back 2 days later! Will recommend Agoda as other website charged 600 Rand a day more! PS. It is a drive to the beach. It is Not in Herolds Bay itself.
Reviewed December 19, 2016
8.8
Excellent
abdulaziz from Saudi Arabia
Family with teens
Club King
Stayed 2 nights in June, 2016
Please consider”
The hotel facility is great. The restaurant staff (dinner) some of them were rude. The rooms were spacious. The only problem for mixed kids (male and female) that the toilet (shower) is open to the room. It would be good for privacy to put curtain.
Reviewed June 13, 2016
9.2
Exceptional
abdulaziz from Saudi Arabia
Family with teens
Club Twin
Stayed 2 nights in June, 2016
Please consider”
The hotel facility is great. The restaurant staff (dinner) some of them were rude. The rooms were spacious. The only problem for mixed kids (male and female) that the toilet (shower) is open to the room. It would be good for privacy to put curtain.
Reviewed June 13, 2016
8.7
Excellent
Khatija from South Africa
Couple
Stayed 2 nights in April, 2014
Relaxing”
World-class golf course, plush surroundings, the Spa
We had a lovely relaxing two nights at the Hyatt Regency Oubaai. Beautiful hotel, set on a cliff with panoramic views of the ocean. Everything was really great and commendable about our stay- the room, spa, breakfast and club lounge. We heard good things about the golf couse, but didn't get to experience it ourselves. The only negative aspect that we experienced was that the hotel is surrounded by homes on the estate, so instead of seeing nature/ the golf course/ the ocean, you see private homes, and the ocean a distance away.
Reviewed May 13, 2014
10.0
Exceptional
Essop from South Africa
Couple
Standard King Room
Stayed 1 night in August, 2018
most relaxing atmosphere and elegent”
chris at front desk was exceptional
Reviewed August 11, 2018
Dear Essop. Thank you for your valuable feedback and we hope to have another opportunity to welcome you back and provide you with the service you expect.
Responded August 13, 2018
Oubaai Hotel Golf and Spa
10.0
Exceptional
Pieter from South Africa
Couple
Ocean View King
Stayed 2 nights in July, 2018
World class !”
Enjoyed the view, food and golf.
Reviewed July 30, 2018
Dear Pieter, Thank you for your valuable feedback and we hope to have another opportunity to welcome you back and provide you with the service you expect.
Responded August 13, 2018
Oubaai Hotel Golf and Spa
123
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  • Excellent location