Palm Plaza Hotel & Spa
Palm Plaza Hotel & Spa
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Standard Palm Plaza Hotel & Spa
Standard
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Lobby Palm Plaza Hotel & Spa
Lobby
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Swimming pool Palm Plaza Hotel & Spa
Swimming pool
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Swimming pool Palm Plaza Hotel & Spa
Swimming pool
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Good
Location
6.7
See all 6 photos Palm Plaza Hotel & Spa
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Good
From 14 reviewsSee what guests said
6.4
/
10
Value for money6.6
Distance to city center4 km
Location rating6.7
Nearest airportMarrakech - Menara Airport (RAK)
Distance to airport4.8 km
  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Currency exchange

  • Hot tub

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Standard Single Room
Standard Single Room
...
  • Room size: 31 m²/334 ft²
  • Balcony/terrace
  • 1 king bed
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Senior Suite
Senior Suite
...
  • Room size: 65 m²/700 ft²
  • Balcony/terrace
  • 1 super king bed
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Junior Suite
Junior Suite
...
  • Room size: 39 m²/420 ft²
  • Pool view
  • 1 king bed
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Superior
Superior
...
  • Room size: 31 m²/334 ft²
  • Pool view
  • 2 single beds and 1 double ...
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Standard
Standard
...
  • Room size: 31 m²/334 ft²
  • Balcony/terrace
  • 2 single beds and 1 double ...
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Junior Suite
Junior Suite
...
  • Balcony/terrace
  • Smoking allowed
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Family Room
Family Room
...
  • Room size: 39 m²/420 ft²
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Standard Room
Standard Room
...
  • Balcony/terrace
  • Smoking allowed
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Senior Suite Room
Senior Suite Room
...
  • Balcony/terrace
  • Smoking allowed
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Double Single Use Standard
Double Single Use Standard
...
  • Shower
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More about Palm Plaza Hotel & Spa

More about Palm Plaza Hotel & Spa

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Real reviews from real guests

Agoda Reviews (14)Booking.com Reviews (1874)
6.4
/
10
Good
Cleanliness6.6
Facilities6.3
Location6.7
Room comfort and quality5.3
Service7.0
Value for money6.6
Provided by verified guests of Agoda
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All guests (14)
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Showing 11 verified guest comments
5.7
OLIVIER from France
Business traveler
Standard
Stayed 2 nights in June, 2014
Nice settings, Poor internet connection”
Pool, Food, large rooms
It took 4 hours to get a working internet connection and still not in the room in spite of changing rooms 3 times. Not to the standards of a 5 star hotel! Staff was good willing but manager was unresponsive.
Reviewed June 16, 2014
6.0
Kristine from United Kingdom
Solo traveler
Standard
Stayed 2 nights in October, 2013
enjoyed lazing by the pool”
pool food wine
Reviewed November 21, 2013
4.7
Naomi from United Kingdom
Couple
Standard
Stayed 3 nights in September, 2012
Best Days Behind It”
Pool
We cannot recommend this hotel based on the basis that we visited out of season and did not find the staff, hotel or facilities to be of a five staff standard. For example: - the room did not have anything in the mini bar (even though the leaflet said we would find a "plentiful supply of food and drinks..." (or similar). - none of the restaurants appeared to be open and the Moroccan-themed one ran out of ingredients meaning that half of what was on the menu was not available (including, rather bizarrely ice cream!) - the bar did not have any change so we were forced to put charges on our room - the on-the-hour shuttle bus was around 30 minutes late (the first and only time we bothered to get it!) - the poolside cafe had no salt or pepper and the staff were very confused when we requested this - the landing outside our hotel was constantly dark as the lights were always off and we couldn't find any switches! - there is a shell of what was once, or perhaps what had planned to be, a shopping centre directly opposite the hotel which does not make for a nice view. - the staff were generally rude and not at all interested. For example when we checked out the receptionist didn't even say good bye! - Dodgy and inconsistent internet connection All in all a real disappointment. We had planned to end our holiday with 5 star luxury - having spent the first half in a 3 star riad in Medina. The riad was far better. On the plus side, the swimming pool was excellent and the hotel grounds were well kept. Unfortunately we were very limited in terms of other things to do - shops, spa etc. appeared to be constantly closed and restaurants were dead. This forced us to spend any time outside of the sun in our room, "enjoying" rather average room service. All in all a big disappointment.
Reviewed September 25, 2012
7.0
Very good
Elizabeth from United States
Group
Standard
Stayed 3 nights in May, 2012
Really nice hotel with a lot of potential. ”
Pool, gardens around pool, selection of restaurants
The Palm Plaza has the potential to be one of the most sought after places to stay in Marrakech if it would work on training its staff a little better. The people at the check in desk are not very efficient or enthusiastic, and the people working at the various restaurants can be arrogant and inattentive. Also, the hotel does not do a good job of describing where the different amenities are, and the staff in the fitness and spa part of the hotel are not overly friendly or helpful. I got the impression that the spa services, indoor pool, and fitness room were majorly underused mostly because guests probably didn't know about them! Overall, however, the Palm Plaza is very pleasant and destined to become a great hotel of Marrakech if it gets its staff in gear and its amenities better publicized.
Reviewed May 11, 2012
7.2
Very good
Javier from Spain
Family with teens
Standard
Stayed 3 nights in March, 2018
Te cobran las tasas aunque ya las hayas pagado”
Me cobraron las tasas aunque ya estaban pagadas. Buen hotel en zona turística solo de hoteles, un poco desolada. Muy alejada de la ciudad andando 45 minutos
Reviewed March 07, 2018
2.0
sabrina from France
Couple
Standard
Stayed 7 nights in May, 2018
Hôtel catastrophique pour un 5 étoiles c est odieux ”
J ai séjourner 1 semaine dans cette hôtel il ne vaut pas les 5 étoiles le pire séjour que j ai fais au Maroc
Reviewed June 02, 2018
8.4
Excellent
mohamed from France
Couple
Stayed 1 night in September, 2017
Merci ”
Merci
Reviewed September 15, 2017
7.3
Very good
namake from France
Couple
Standard
Stayed 4 nights in August, 2012
Hôtel charmant et service avec le sourire”
très bon séjour
excellent séjour, mais pour le service il ne faut pas être presser, l'hotel propose différentes activités, et le resto est bon avec divers choix....
Reviewed February 20, 2013
6.7
Good
Ouassim from Canada
Family with young children
Superior
Stayed 5 nights in July, 2012
Tres bel hotel, service laisse a desirer”
emplacement, piscine, suites de qulaite
tres bel hotel mais le service est tres mauvais specialement a la reception. C,est presque le laisez aller total, aucun responsable capable de prendre des decisions
Reviewed July 15, 2012
7.0
Very good
Habib from Saudi Arabia
Couple
Standard
Stayed 1 night in October, 2014
جميل”
الغرفة
Reviewed May 04, 2015
8.3
Excellent
Catarina from Sweden
Family with teens
Stayed 6 nights in March, 2010
Bra hotell”
Vi gillade den vackra trädgården, den underbara poolen, fantastiskt vänlig och ödmjuk personal och viljan att ge service. Servicen med shettlebus var toppen men det var dessvärre alldeles för få turer. Det hade varit trevligt att kunna åka hem från stan efter en middag vid 8 eller 9-tiden. (sista möjligheten var kl:7pm)Frukosten var underbar och omelett-tjejen ett rigtigt proffs:)
Hotellets svagheter var att väldigt få pratade engelska vilket gjorde att det blev en del missförstånd vid beställningar o.dyl. Negativt var läget på hotellet, det låg alltför långt från staden och det var både svårt och besvärligt att få en Taxi från staden som faktiskt hittade till hotellet. Det blev också dyrt med alla taxiresor. Tråkigt också att det inte fanns shettlebus till och från flygplatsen som det stod i hotellbeskrivningen. Negativt var också att det inte fanns tillgång att låna datorer. (De var enligt personalen trasiga! På ett 5-stjärnigt hotell!?)
Jag och min dotter bodde på Palm Plaza i en vecka. Personalen var fantastiskt hjälpsam och vänlig. Tyvärr pratade de flesta inte engelska så missförstånden blev en del. Vi njöt av en fantastisk och ren pool, fina restauranger och ett bra gym. Gyminstruktören var mycket hjälpsam och vi blev väldigt bra mottagna. En negativ sak var att shettlebusarna slutade gå kl 19:00 vilket gjorde att man var tvungen att ta taxi och det var hur svårt som helst att få Taxichaufförerna att hitta till hotellet. Ett annat problem var att restaurangerna på hotellet öppnade relativt sent. Förutom det var vi mycket nöjda. Rummen fräscha och trevliga med fin terass. Städningen var ok.Vi rekommenderar detta hotell varmt.
Reviewed April 05, 2010
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