Phuket Graceland Resort & Spa, Thailand - Photos, Room Rates & Promotions
Phuket Graceland Resort & Spa
Phuket Graceland Resort & Spa
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Deluxe - Room plan Phuket Graceland Resort & Spa
Deluxe - Room plan
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Lobby Phuket Graceland Resort & Spa
Lobby
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Swimming pool Phuket Graceland Resort & Spa
Swimming pool
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Swimming pool Phuket Graceland Resort & Spa
Swimming pool
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Excellent
Location
8.4
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Phuket Graceland Resort & Spa

Excellent location
Stay in the heart of Phuket - See what's nearby
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Very good
From 1615 reviewsSee what guests said
7.9
Recommended by 80% of guests
  • Airport transfer

  • 60 meters to the beach

  • Currency exchange

  • Heart of the city

Room choices
8.0
Very good
Room comfort & quality
Don't miss out!25 travelers are looking at this property right now | 13 travelers have booked today.
Sunset Deluxe Pool View
Sunset Deluxe Pool View
...
  • Pool view
  • 54 m²/581 ft²
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Sunset Deluxe Pool Access
Sunset Deluxe Pool Access
...
  • Pool view
  • 54 m²/581 ft²
  • 2 double beds
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Sunset Grand Deluxe
Sunset Grand Deluxe
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  • 69 m²/743 ft²
  • Separate shower/bathtub
  • 2 king beds
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Sunset Grand Deluxe Pool Access
Sunset Grand Deluxe Pool Access
...
  • Pool view
  • 69 m²/743 ft²
  • 2 double beds
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Deluxe
Deluxe
...
  • Garden view
  • 42 m²/452 ft²
  • 1 single bed and 1 double b...
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Family Pool View Room - Newly Renovated
Family Pool View Room - Newly Renovated
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  • Pool view
  • 62 m²/667 ft²
  • 2 queen beds
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Graceland Sea View Suite - Newly Renovated
Graceland Sea View Suite - Newly Renovated
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  • Ocean view
  • 82 m²/883 ft²
  • 2 king beds
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Family Room
Family Room
...
  • Garden view
  • 62 m²/667 ft²
  • 2 double beds
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Deluxe Room with Pool Access - Newly Renovated
Deluxe Room with Pool Access - Newly Renovated
...
  • Pool view
  • 54 m²/581 ft²
  • 1 single bed and 1 queen be...
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Deluxe Pool View Room - Newly Renovated
Deluxe Pool View Room - Newly Renovated
...
  • Pool view
  • 42 m²/452 ft²
  • 1 single bed and 1 queen be...
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More about Phuket Graceland Resort & Spa

More about Phuket Graceland Resort & Spa

"Overall nice stay"

Reviewed 05 January 2016

Erki from Estonia

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Couple

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What to eat nearby

Thai cuisine
Thai cuisine
Bai touy
4.2 km Thai
SP Grill
8.3 km Thai
Alex and Luna
9.2 km Thai
Asian cuisine
Asian cuisine
seafood @ karon
530 m Asian, Seafood, Thai
Number 6
1.1 km Asian, Seafood, Thai
Kaab Gluay
1.2 km Asian, Thai
European cuisine
European cuisine
Rustic - Eatery & Bar
2.0 km European, Italian, Mediterranean
Akvavit sill & nubbe
7.5 km European, International, Scandinavian

What they offer

"Good location and good service"

TNG from Singapore

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Couple
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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Real reviews from real guests

Agoda Reviews (1615)Booking.com Reviews (870)
7.9
Cleanliness7.9
Facilities8.2
Location8.4
Room comfort and quality8.0
Service7.6
Value for money7.7
Provided by verified guests of Agoda
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Deluxe
Family Room
Sunset Deluxe Pool View
Sunset Deluxe Pool Access
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Showing 1346 verified guest comments
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5.2
Kate from Australia
Couple
Sunset Deluxe Pool Access
Stayed 7 nights in August, 2018
Pretty average and disappointing ”
Very dated resort which I imagine would have been amazing in 1992. The staff were unhelpful on checkin/checkout and seemed on the whole miserable. Have stayed in Bali and Vietnam and found the people and culture warm and welcoming but here it was the complete opposite... from the pool bar staff, housekeepers and to the waitresses :( Not sure if they are underpayed and overworked? The highlight of the trip was that we booked the pool deluxe room that meant we had pool access straight from our bedroom. Also a very good Penang Curry from one of the restaurants at the resort. Unfortunatley I would not recommend anyone I know to stay here.
Reviewed August 16, 2018
2.8
Yaqoob from Bahrain
Family with young children
New Family Room
Stayed 5 nights in August, 2018
Not good for people coming from the middle east”
Hotel furnitures are old and rooms not clean having cockroaches coming out from the wall decoration wood housekeeping in general is poor. They used to have 2 or 1 of the 6 restaurants cooking Halal Food but they cancelled this ignoring Muslim guests. No bus shuttle to the island key mall Jencelyon like the other hotels. Most of the Staff are careless specially room service and reception unlike the great Thai people we have met in Phuket. Probably this is a management working style. If you want to get a friend to your room you need to pay 1000 Bhat which I had to do unfortunately since a friend came to visit me travelling from a distance. Location is good opposite to the sea but the main entrance is directly next to a cemetery. In general, myself and family regret staying in this hotel.
Reviewed August 14, 2018
9.2
Exceptional
MOURAD from Algeria
Family with young children
Graceland Sea View Suite - Newly Renovated
Stayed 3 nights in August, 2018
50”
´´Good happiness
Reviewed August 13, 2018
9.2
Exceptional
Abigail
Solo traveler
Deluxe
Stayed 5 nights in August, 2018
Housekeeping is outstanding ”
All staff apart from reception (found a few of them to be quite rude) were fantastic. Housekeeping is outstanding. Facilities are very good for families. Must do the Thai cooking class. The wifi connection isn’t that great. It is always dropping out. Very good and value fore the cost.
Reviewed August 11, 2018
6.8
Good
Anthony from Australia
Couple
Deluxe Pool View Room - Newly Renovated
Stayed 1 night in August, 2018
A little tired but has great pools and location. May be the low season equals low levels of energy ”
The reception and events staff were excellent but the waiting and cleaning staff were less than enthusiastic. Room servicing was spasmodic and bar fridge was never replenished. Breakfast food was poor, often cold and not tended for quality. I expected a much higher level of performance including a HOT cup of tea.
Reviewed August 06, 2018
6.8
Good
Navinee from United Kingdom
Family with young children
Deluxe
Stayed 7 nights in July, 2018
Very nice swimming pool, big hotel but dated decor. Staffs are lovely though. ”
Staffs are lovely, attentive but very busy. It took me at least 3 calls for anything I asked for but when they (eventually) arrived they are lovely and very helpful. Internet service is not great. Location is OK, take me 15 -20 minutes to walk in the hot sun to go to the Jungceylon shopping mall. The taxi ride in Phuket is awfully expensive. More pricey than the Bangkok taxi. I know this is not hotel false but if you prefer to be closer to Junceylon then I wouldn't recommend Phuket Graceland resort. Breakfast buffet is ok, nothing special.
Reviewed August 02, 2018
4.8
Yee from Malaysia
Group
Deluxe
Stayed 2 nights in July, 2018
The hotel pictures are outdated”
We chose the hotel based on pictures and proximity to the beach, however dissappointed by the fact that its very dated. Also hotel's breakfast is all the same as the next day. Recommended for location near to beach and probably for family stay where big rooms will help, that's about it.
Reviewed July 31, 2018
8.4
Excellent
Alana from Australia
Family with teens
Deluxe Pool View Room - Newly Renovated
Stayed 4 nights in July, 2018
Excellent”
Great pools and friendly service.
Reviewed July 24, 2018
9.6
Exceptional
Ban from Australia
Couple
Deluxe
Stayed 16 nights in June, 2018
Exceptional”
It was a beautiful stay at the hotel we did stay for 18 days. lovely staff, cleaners were amazing they left the room spotless every single morning, it was a pleasure experience overall. But my only concern was with that much of money we paid (around $3,000 aud) I expected the breakfast to be a little bit better with a bit more variety as I was a bit limited with my choices each morning. But again over all it was a pleasant experience and we had no issues at all :)
Reviewed July 08, 2018
Dear Ban Thank you for giving us this lovely review and I am so pleased to learn from it that you were happy with so many aspects of your stay here. I have forwarded your comments about our buffet breakfast to our catering manager for her attention. Thank you for choosing to stay with us at Graceland and thank you for being such a gracious and appreciative guest. We hope that you will stay with us again the next time you visit Phuket. Yours Sincerely Stuart Roberts Concierge Manager
Responded July 30, 2018
Phuket Graceland Resort & Spa
6.4
Good
Abbie from Australia
Group
Deluxe
Stayed 1 night in June, 2018
Good”
All in all a good stay, after an unfortunate dealing with one staff member, the situation was rectified by a more senior staff member quickly, which I was very grateful for her understanding and concerned care in this matter... the main dining hall at breakfast needs much better handling of available tables etc, clearing of places and resetting, the wait staff in this area are far too non chalant for what is a very busy time there, otherwise all in all an ok stay but I have more thoroughly enjoyed staying elsewhere... maybe Graceland has had too bigger monopoly for too long 🤷🏻‍♀️
Reviewed June 27, 2018
Dear Abbie. Thank you so much for this review and thank you for coming to stay with us. All of your comments have been passed on to the rest of our management team for their attention and thorough investigation. Please come back to stay with us again , it would be such a pleasure to host such an appreciative and gracious guest again. Yours Sincerely Stuart Roberts Concierge Manager
Responded July 30, 2018
Phuket Graceland Resort & Spa
3.6
Prue from Australia
Couple
Deluxe Room with Pool Access - Newly Renovated
Stayed 7 nights in June, 2018
WILL NEVER STAY HERE AGAIN”
I actually don't know where to start. Do not stay here if you are a couple without children or in fact anyone looking for some peace and quiet. The 'NEW" deluxe Pool rooms are not what the pictures on their website advertise. DO NOT USE their airport transfer, it's 200 BAHT more expensive, you shouldn't be paying over 800 BAHT, our guy was 1 hour late, he was waiting at the international airport even though they had our flight number coming from Bangkok. Then blamed us for not waiting in the right area. When I complained our room was not satisfactory, they just bought in 2 pool chairs and left the old furniture on our balcony. I wore my thongs in the shower, mold in the shower. When we checked out, after 8 nights and spending $2K at this hotel the staff didn't even ask us if we had enjoyed our stay, they hardly even acknowledged us. Also the cooking class is fairly poor, don't waste your time, all you do is throw food in a pan that they have already chopped up, waste of money.
Reviewed June 25, 2018
Dear Prue I am so sorry that you were disappointed with so many aspects of your stay. All of your comments will be passed on to the other department managers for their attention. Yours Sincerely Stuart Roberts Concierge Manager
Responded July 30, 2018
Phuket Graceland Resort & Spa
9.2
Exceptional
Janine from Australia
Couple
Deluxe Pool View Room - Newly Renovated
Stayed 11 nights in June, 2018
Great place for families”
Nice place but I think the pools and spas need attention. A lot of spas didn't work and tiles were falling off. Kids club staff were great and interacted well with guests. Staff were very friendly and plenty of choice of food for the buffet breakfast
Reviewed June 24, 2018
8.4
Excellent
Darrel from Malaysia
Family with teens
Sunset Grand Deluxe
Stayed 2 nights in June, 2018
There are 5 swimming pools... awesome !”
Great location, nice facilities, but need to upgrade some old cabinets, paint & elevator
Reviewed June 23, 2018
5.2
zainie from Indonesia
Family with young children
Deluxe
Stayed 2 nights in June, 2018
The staff are not friendly”
Swimming pool is dirty. Staff not friendly.
Reviewed June 20, 2018
Dear zainie Your comments have been passed on to the management team for their attention. Thank you. Yours Sincerely Stuart Roberts Concierge Manager
Responded July 30, 2018
Phuket Graceland Resort & Spa
8.0
Excellent
Craig from South Africa
Couple
Deluxe Pool View Room - Newly Renovated
Stayed 3 nights in May, 2018
Great Location, best pools!”
Great location and amazing pools right on Patong Beach. Overpriced services, though, especially the mediocre massages. For Travel Bookings, go to the agent named Nemo to the left of the entrance for better deals.
Reviewed June 12, 2018
7.2
Very good
Tsz from Hong Kong
Group
Family Room
Stayed 4 nights in May, 2018
Fair”
- location: right in front of the beach; but need 20 minutes walk to the city centre (shopping mall, night market, bar street) - room: family room is nice, although facilities are quite old, kind of old-school design, but clean and got everything we need - bathtub: yellowish water came out - facility: love love love the swimming pools! Very exotic and relaxing - staff were nice and greeted us with smile and served with profession - we shd have spent more time using the facilties and joining the events provided by the hotel
Reviewed June 08, 2018
6.0
Rita from United States
Group
Sunset Grand Deluxe Pool Access
Stayed 2 nights in June, 2018
Above average”
Staff were good and responded right away with service requests. Facilities were good but dated. Location was good. About a 10-15 min walk to Bangla Rd. My first reaction about our room was good but as the days went by, I noticed that the rooms were a bit dated as well. There was a constant loud noise coming from above the bathroom ceiling. When we woke up the next morning, water was leaking from the ceiling, down the wall and all over our floor by the entrance to our bathroom. Not a good way to wake up in the morning. Staff eventually came by to clean it but we were not pleased at all! Not too sure if I would come back to this hotel.
Reviewed June 05, 2018
6.0
WANG from Singapore
Family with young children
Deluxe
Stayed 3 nights in May, 2018
ok but not friendly staff”
Good and nice place with no friendly staff
Reviewed June 02, 2018
8.0
Excellent
Kwanpat from Thailand
Family with young children
Sunset Deluxe Pool View
Stayed 2 nights in May, 2018
ทำเลดีมาก ติดหน้าหาด เดินทางสะดวก”
โรงแรมมีพื้นที่เยอะ มีหลายตึก เป็นโรงแรมเก่าแต่ห้องพักมีการปรับปรุงใหม่ ห้องพักสบาย กว้าง มีคิดส์คลับ มีสระว่ายน้ำหลายแห่ง มีโบว์ลิ่ง ชอบที่โรงแรมอยู่หน้าหาดป่าตอง โรงแรมมีที่จอดรถเยอะ โดยรวมถือว่าดี อาหารเช้ารสชาติปานกลาง
Reviewed June 02, 2018
8.4
Excellent
Thomas from Australia
Couple
Deluxe
Stayed 2 nights in May, 2018
Needs minor maintenance but nice complex”
1500hrs check in is a bit late but they will hold your luggage till your room ready. Buffet breakfast is excellent, staff friendly and attentive. Rooms clean, just need to clean the air/con outlet ducts as the were full of sticky soot/dust. I informed reception to clean ducts which was done within 2 hrs. The complex could use a bit of freshening up (painting), starting to look a bit tired. Loud daytime music around the main pool, want to relax not go to nightclub! Seeing ppl lying down over the lounges in Reception area is not a good impression for a 5 star hotel/resort, do that at airport not in hotel. Recommended place to stay.
Reviewed June 01, 2018
12345
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