Pullman Hanoi Hotel
Pullman Hanoi Hotel
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Deluxe King Room - Bathroom Pullman Hanoi Hotel
Deluxe King Room - Bathroom
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Lobby
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Interior view Pullman Hanoi Hotel
Interior view
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Interior view Pullman Hanoi Hotel
Interior view
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Location
Very good
7.5
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Pullman Hanoi Hotel

Very good location
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Very good
From 625 reviewsSee what guests said
7.9
Recommended by 84% of guests
  • Airport transfer

  • Free Wi-Fi in all rooms

  • Currency exchange

  • Hot tub

Room choices
8.2
Excellent
Room comfort & quality
Executive Suite with Executive Lounge Access
Executive Suite with Executive Lounge Access
...
  • 78 m²/840 ft²
  • Executive lounge access
  • 1 super king bed
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Executive Suite Double
Executive Suite Double
...
  • City view
  • 78 m²/840 ft²
  • 1 double bed
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Executive Double Room City View
Executive Double Room City View
...
  • City view
  • 32 m²/344 ft²
  • 1 queen bed
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Superior Room King
Superior Room King
...
  • City view
  • 32 m²/344 ft²
  • 1 king bed
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Superior Room Twin Beds
Superior Room Twin Beds
...
  • City view
  • 32 m²/344 ft²
  • 2 single beds
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Executive Twin City View
Executive Twin City View
...
  • City view
  • 32 m²/344 ft²
  • 2 single beds
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Deluxe King Room
Deluxe King Room
...
  • City view
  • 32 m²/344 ft²
  • 2 single beds or 1 king bed
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Standard Double Room
Standard Double Room
...
  • City view
  • 32 m²/344 ft²
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Executive Hot Deal
Executive Hot Deal
...
  • City view
  • 32 m²/344 ft²
  • 2 single beds
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Deluxe Twin
Deluxe Twin
...
  • City view
  • 32 m²/344 ft²
  • 2 single beds
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More about Pullman Hanoi Hotel

More about Pullman Hanoi Hotel

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What to eat nearby

Vietnamese cuisine
Vietnamese cuisine
Com Tam Suon To
290 mVietnamese
Ashima
510 mVietnamese
Dai Viet Restaurant
680 mVietnamese
Asian cuisine
Asian cuisine
La Cheminee Restaurant
80 mAsian, French, International
Cha Ca Anh Vu
300 mAsian, Vietnamese
Jade Kopi Tiam
310 mAsian, Chinese
Cafe
Cafe
Super Bean
460 mCafe, Fast food, Healthy
Twenty Coffee
680 mCafe
TROPICANO CAFE
690 mCafe, Hawaiian, Vietnamese

What they offer

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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Guest policies

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Some helpful facts

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Real reviews from real guests

Agoda Reviews (625)Booking.com Reviews (310)
7.9
Very good
Read reviews from:
Cleanliness8.3
Facilities7.9
Location7.5
Room comfort and quality8.2
Service8.2
Value for money7.8
Provided by verified guests of Agoda
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Room type
Deluxe King Room
Executive Double Room City View
Executive Twin City View
Deluxe Twin
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Showing 490 verified guest comments
12345
6.0
JIM from Malaysia
Business traveler
Superior Room Twin Beds
Stayed 3 nights in May, 2018
Good hotel ”
Ok for a short stay, not much to explore nearby but you can use Grab to travel around the city.
Reviewed May 24, 2018
9.2
Alvin from Singapore
Business traveler
Superior Room King
Stayed 2 nights in May, 2018
Stayed there due to event but will return if there is a chance”
I stayed there due to an event we have in the hotel. As a solo business traveler, there was not much to explore around the hotel. However, the rooms are clean, functional.
Reviewed May 21, 2018
10.0
YONG from Malaysia
Business traveler
Deluxe Twin
Stayed 1 night in May, 2018
Convenient location hotel ”
Good service and polite staff
Reviewed May 19, 2018
8.4
Mohamed from Singapore
Business traveler
Stayed 3 nights in April, 2018
Great location for a Business Hotel”
Easy access to business meeting, food, restaurants, entertainments etc.
Reviewed April 19, 2018
Dear Mohamed, Thank you very much for choosing to stay with us and taking your time to review us here on Agoda. It delights us to read your wonderful comments that highlighted positive aspects of the hotel especially our location. If your travel plan will bring you back to Hanoi, I would be pleased in personally taking care of your arrangement. Thank you again and hope to see you in hopefully a not too distant future. With Kind Regards Jayden Dinh Guest Experience Assistant Manager Pullman Hotel Hanoi
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Pullman Hanoi Hotel
8.0
Chansoo from South Korea
Couple
Superior King Room with City View
Stayed 2 nights in April, 2018
great service and facility”
Reviewed April 17, 2018
Dear Chansoo, Thank you very much for choosing to stay with us and taking your time to review us here on Agoda. It delights us to read your wonderful review and especially that you mentioned about our service, one of the most important aspect in this industry. I will be sure to share this to motivate our connectors. If your travel plan will bring you back to Hanoi, please allow us another opportunity to serve you even better in the future. Thank you and look forward to seeing you again in the future. With Kind Regards Jayden Dinh Guest Experience Assistant Manager Pullman Hotel Hanoi
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Pullman Hanoi Hotel
8.8
LE from Vietnam
Business traveler
Stayed 2 nights in May, 2017
Clean & good services”
Clean room, nice view Good services
Reviewed March 01, 2018
Dear LE, Thank you very much for choosing to stay with us here at Pullman Hotel Hanoi and taking your time to review us . It is fantastic to read that your stay with us was a great one and also the fine rating for our hotel. I will not miss this chance in sharing your review with the team as a great encouragement. We very much appreciate your supports and also look forward to welcoming you back to our hotel in a not too distant future. With Kind Regards Nathalie Poncet Operations Manager
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Pullman Hanoi Hotel
8.8
Swarna from Indonesia
Business traveler
Stayed 2 nights in January, 2018
very good service”
The staff are very nice and friendly. However, they may need to improve on their language a little bit. I tried to ask if I have delivery from my room, they told me that there wasn't any delivery yet. Then I went down to check, they were confused in the beginning but they found my delivery product in the concierge desk.
Reviewed February 06, 2018
Dear Swarna, We very much appreciate your time taken to review us and the satisfactory comments. It is always heartwarming to hear that our guests enjoyed their stay at our house. Regarding the constructive feedback for the language barrier, we surely will note it and put on more training to ensure the smooth and personalized services. Thank you again and we look forward to welcoming you back to our hotel in the near future. With Kind Regards Nathalie Poncet Operations Manager
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Pullman Hanoi Hotel
8.8
Harry from Indonesia
Business traveler
Superior Room King
Stayed 2 nights in January, 2018
Neat Hotel in Hanoi”
Came here for a business trip, didn't check out the facilities, the room is quiet, location might be far from nearby restaurant. the Staff is really courteous throughout my stay and breakfast was great, good selection and food quality,.
Reviewed January 12, 2018
Dear Harry, Thank you for staying with us and taking the time to review us on Agoda. It delights me to read that you have enjoyed your stay with us and our services have made your business trip a convenience stay. I will share your comments with our team as a great encouragement for our connectors. Harry, thank you again for your supports and we all look forward to welcoming you back to the hotel in the near future. Your Sincerely Jayden Dinh Assistant Guest Experience Manager.
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Pullman Hanoi Hotel
7.6
geoffrey from United States
Solo traveler
Superior Room King
Stayed 5 nights in January, 2018
Very good”
be careful. travel booked through this hotel for day trips directly is obscenely overpriced. breakfast was great!
Reviewed January 11, 2018
Dear Geoffrey, Thank you for choosing to stay with us and taking your time to share your experience. It is with my regret to know about the issues you have encountered with our travel desk. Even though the travel desk was outsourced, however as it is operated in our hotel, it is our responsibility for any inconvenience caused. First and foremost, please accept my sincere apology for this. We have immediately worked with the travel company to deliver the issue and prevent the future occurrence. I also would like to thank you for your honest compliment about our breakfast. Geoffrey, thank you again for your feedback and if your travel plan will bring you back to Hanoi, I would be very happy to personally take care of your stay. In the meantime, please let us know if there is any other assistance needed. Your Sincerely Nathalie Poncet Operation Manager
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Pullman Hanoi Hotel
9.2
Jessica from Indonesia
Family with young children
Superior Room Twin Beds
Stayed 2 nights in December, 2017
Very nice staff, good breakfast, room is very clean”
We were a group of 7 with a 2 year old toddler and an elderly with wheelchair. The location is good if you have a car, everything is easily accessible with car (mausoleum is only like 10 min drive). The staff is very nice. When I booked a Grab car, they asked to check whether the car and the driver was the same as in the apps. The breakfast was very nice, had varieties like korean food, vietnamese food or chinese food. There were countdown party at the lobby during our stay. We watched the balloons drop from the ceiling. It was very loud but nice.
Reviewed January 09, 2018
Dear Jessica, Thank you for your recent stay with us and a wonderful review for Pullman Hanoi. It delights me to read your comments that highlight how much you and your group enjoyed our hotel as well as many positive aspects of Pullman Hanoi Hotel. Your feedback is a great encouragement for all of us and it is with my pleasure to share your comment with our front line connectors who have been dedicating to make your stay an enjoyable one. Jessica, thank you again for your supports and if there is anything else we can do to assist, please contact us at any time. We look forward to seeing you again in the future. Your Sincerely Nathalie Poncet Operations Manager
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Pullman Hanoi Hotel
8.0
MISUN from New Zealand
Business traveler
Superior King Room with City View
Stayed 4 nights in December, 2017
Very good”
good value for money, good breakfast but not so friendly staff at the reception.
Reviewed January 04, 2018
Dear Misun, Thank you very much for the wonderful review for Pullman Hanoi on AGODA. It delights me to read that your stay with us was a great experience and it is always heartwarming to receive a good feedback. regarding the comment about our connectors at the reception, please rest assured that I will work closely with front office manager to ensure the enhancement of our connectors's presentation. Misun, thank you again for the wonderful review and we look forward to welcoming you back to the hotel in the near future. If there is anything else we can do to assist, please let me know at any time. Your Sincerely Nathalie Poncet Operations Manager
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Pullman Hanoi Hotel
8.8
Yash from United Kingdom
Family with teens
Superior King Room with City View
Stayed 3 nights in December, 2017
Excellent”
Friendly staff and breakfast was great. Rooms are spacious and clean. Staff went out of the way to help with a surprise gift and were very accommodating. Located quite close to a few tourist sights but if I’m being really picky, about a 15 minute drive into the old town depending on traffic. Would definitely stay again if I came back.
Reviewed December 22, 2017
Dear Yash, Thank you very much for choosing Pullman Hanoi Hotel and taking your time to review us. It truly has been a pleasure to have you and your family with us. We are glad to read your comments that highlight many positive aspect of our hotel but most importantly, you have enjoyed your stay with us. I will be sure to share your comment with the team accordingly as a great encouragement. Yash, thank you again for your supports and we look forward to welcoming you back to Pullman Hanoi. If there is anything else we can do to assist now or in the future, please let me know. Your Sincerely, Nathalie Poncet Operations Manager.
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Pullman Hanoi Hotel
8.0
ta from Vietnam
Business traveler
Superior Room King
Stayed 1 night in December, 2017
good”
good
Reviewed December 21, 2017
Dear Ta, Thank you very much for choosing to stay with us and taking your time to review us. We are glad that you have had a good overall stay with us. If your travel plan brings you back to Hanoi in the future, please contact us at anytime and it will be my pleasure to assist you personally. We wish you a Happy New Year with your loved ones and look forward to welcoming you back to the hotel. Your Sincerely, Nathalie Poncet Operations Manager.
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Pullman Hanoi Hotel
9.2
Da from South Korea
Business traveler
Superior Room King
Stayed 2 nights in December, 2017
An old hotel, but clean”
It is an old hotel in Hanoi city, but well maintained. The area of the hotel is quite quiet.
Reviewed December 15, 2017
Dear Da, Thank you for staying with us and taking your time to review us. It delights me to read that your stay with us was an enjoyable one especially with the quiet spaces for your needs. We also very much appreciate your honest comment about our building. There will be renovation for the whole hotel in the near future and we are all excited just by imagining how great it will be for our guests. Da, thank you again for the feedback and we also look forward to welcoming you back to the hotel in the near future. If there is anything else we can do to assist, please let me know at anytime. With Kind Regards, Nathalie Poncet Operations Manager.
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Pullman Hanoi Hotel
10.0
Lan from Vietnam
Business traveler
Superior Room Twin Beds
Stayed 1 night in December, 2017
good”
good
Reviewed December 15, 2017
Dear Lan, Thank you very much for choosing to stay with us and taking your time to review us regarding your recent stay with us. It is with our pleasure to read that you have had a great stay at Pullman Hanoi. I believe that our connectors have also been dedicating to make your stay a memorable experience. I will be sure to share your comment with the team as a great encouragement. Lan, we appreciate your feedback and also look forward to welcoming you back to the hotel. If there is anythng else we can do to assist, please let us know at any time. With Kind Regards, Nathalie Poncet Operations Manager Pullman Hanoi.
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Pullman Hanoi Hotel
10.0
Darwin from Singapore
Business traveler
Deluxe King Room
Stayed 2 nights in November, 2017
Great Location ”
Great location, near to the main business centre.
Reviewed December 06, 2017
Dear Darwin, We would like to thank you very much for choosing to stay with us and taking your time to review us on Agoda. It truly has been a pleasure to have you with us. It delights us to read your fantastic comment regarding your recent stay with us. It is true that our location is just perfect for our guests whether business or leisure. It is close to the Center as well as the CBD of Hanoi. In addition, I believe that our connectors have also been dedicating to make your stay enjoyable as guest's satisfaction is what we strive for everyday. Darwin, thank you again for the fantastic comment and we look forward to welcoming you back to the hotel in the near future. With Kind Regards, Nathalie Poncet Operations Manager
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Pullman Hanoi Hotel
9.2
Kyubin
Solo traveler
Superior Room Twin Beds
Stayed 1 night in December, 2017
Nice, neat, clean hotel”
I have used fitness, swimming pool, and hotel bar. Fitness was clean and arranged, but no barbell and no pull-up bar. I don't think I cannot make a back workout. Swimming pool was good, but it was cold. Hotel bar price was reasonable. Cocktail starts from 1 dollar, a shot starts from 0.5 dollar. Bartender was kind. He kept caring about me asking if I needed more drinks and snacks. Room was neat, but a little bit dark cause there is no light on the ceiling.
Reviewed December 03, 2017
Dear Kyubin, Thank you very much for your kind review for Pullman Hanoi Hotel regarding your recent stay with us. It is with our pleasure to read your comments that highlight many positive experiences during your stay with us. We are also glad to know that our connectors have been dedicating to make your stay memorable and enjoyable. I will share your comment with our connectors as a great encouragement in our continuous improvement process. Kyubin, thank you again for your fantastic review and we look forward to welcoming you back to the hotel in the near future. If there is anything else we can do to assist, please let us know at any time. With Kind Regards, Nathalie Poncet Operations Manager Pullman Hanoi Hotel.
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Pullman Hanoi Hotel
7.2
Derek from Australia
Couple
Superior Room King
Stayed 1 night in November, 2017
Great staff, everything else was ordinary. I expected more for the price”
I was disappointed with the Pullman. The location isn't great and it doesn't offer some of the things less expensive hotels offer. Free mini bar is a nice touch, but there's not a lot in there. The staff are the only reason I would give this expensive hotel a positive rating.
Reviewed November 10, 2017
Dear Derek, Once again, we are sorry that your experience did not meet your expectation. We would like to express our sincerest apology for the unexpected experience with us. It is unusual that we receive a complaint about our location. Pullman Hanoi is located in the heart of Hanoi where it is easy to get to many famous attractions as well as the CBD of Hanoi. We are also surrounded by many shops which accommodate our valued guest with varieties of products. We have must missed the chance to show you the area for which I sincerely apologize for. We guarantee that your stays with us in the future will be with full information at all stages. Derek, thank you again for your comment, it is our hope that you will give us another opportunity to welcome you back to the hotel in the near future. Your sincerely Nathalie Poncet Operations Manager
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Pullman Hanoi Hotel
2.0
Gooi from Malaysia
Business traveler
Superior Room Twin Beds
Stayed 1 night in November, 2017
Bad ”
Very bad experience for 5 star hotel with smelly room.
Reviewed November 09, 2017
Dear Gooi, Thank you for your time to review us. Following the previous reply, we look forward to hearing back from you for more details of your recent experience with us Your sincerely, Nathalie Poncet Operations Manager
Responded November 18, 2017
Pullman Hanoi Hotel
2.0
Gooi from Malaysia
Business traveler
Superior Room Twin Beds
Stayed 1 night in November, 2017
Very bad ”
I booked noon smoking room and given us smoking rooms. The staff told us no room available and they already clean the room. But the room so bad smell with old facilities
Reviewed November 09, 2017
Dear Gooi, We would like to thank you very much for choosing to stay with us and taking your time to share your experience with us here at Pullman Hanoi Hotel. We are sorry to know that your experience did not meet your expectations, please allow us to express your sincerest apology. As you may know providing the highest level of hospitality is our number one priority and hearing we have fallen below that standard is something we like to address immediately. We would very much appreciate if you can help us by giving us more details of your recent stays by contacting the hotel for us to clarify the issues and also take the appropriate measures to deliver the problems and also prevent the future occurrences. Once again, we would like to apologize for the shortcoming you have experience and look forward to hearing back from you. Your sincerely, Nathalie Poncet Operations Manager
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Pullman Hanoi Hotel
12345
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