The Cascades Hotel at Sun City
The Cascades Hotel at Sun City
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 The Cascades Hotel at Sun City

  • Room size: 30 m²/323 ft²
  • Smoking allowed
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Interior view The Cascades Hotel at Sun City
Interior view
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Swimming pool The Cascades Hotel at Sun City
Swimming pool
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Swimming pool The Cascades Hotel at Sun City
Swimming pool
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See map The Cascades Hotel at Sun City
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Excellent
Location
8.7
See all 6 photos The Cascades Hotel at Sun City
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Very good
From 76 reviewsSee what guests said
7.8
/
10
Excellent room comfort and quality
8.5
Value for money6.9
Distance to city center45.0 Km
Location rating8.7
  • Airport transfer

  • Private beach

  • Currency exchange

  • Free Wi-Fi in all rooms!

Select your room
8.5
Excellent
Room comfort & quality
6 travelers are looking at this property right nowBook now before it's too late!
Flamingo
Flamingo
...
  • Room size: 240 m²/2583 ft²
  • Garden view
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Luxury
Luxury
...
  • Room size: 44 m²/474 ft²
  • Garden view
  • 1 king bed
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Luxury Suite
Luxury Suite
...
  • Room size: 66 m²/710 ft²
  • Garden view
  • 1 king bed
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Superior Family
Superior Family
...
  • Room size: 33 m²/355 ft²
  • Garden view
  • 1 king bed and 1 sofa bed
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Luxury Twin
Luxury Twin
...
  • Room size: 31 m²/334 ft²
  • Garden view
  • 2 single beds
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Paraplegic Room
Paraplegic Room
...
  • Room size: 33 m²/355 ft²
  • Garden view
  • 1 king bed
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Superior Luxury
Superior Luxury
...
  • Room size: 44 m²/474 ft²
  • Garden view
  • 1 king bed
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Luxury Family
Luxury Family
...
  • Room size: 33 m²/355 ft²
  • Garden view
  • 1 king bed and 1 sofa bed
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Single Luxury
Single Luxury
...
  • Room size: 30 m²/323 ft²
  • Smoking allowed
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Single Deluxe Superior
Single Deluxe Superior
...
  • Room size: 44 m²/474 ft²
  • Smoking allowed
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More about The Cascades Hotel at Sun City

More about The Cascades Hotel at Sun City

An overview

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What they offer

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Property's guest policies

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Some helpful facts

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Announcements

The property’s swimming pool will be closed between July 7, 2019 and August 7, 2019.
The property is currently undergoing guestrooms refurbishment throughout 2019. There will be some areas affected by the noise during this time.

Real reviews from real guests

Agoda Reviews (76)Booking.com Reviews (1152)
7.8
/
10
Cleanliness7.9
Facilities7.6
Location8.7
Room comfort and quality8.5
Service7.5
Value for money6.9
Provided by verified guests of Agoda
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All guests (76)
All room types

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Showing 52 verified guest comments
123
8.0
Excellent
Kai from Hong Kong
Couple
Luxury
Stayed 2 nights in January, 2019
Nice stay in Cascades”
We have spent two nights in Cascades, it is a good hotel with nice service. In terms of the facilities inside the room, I would say, it's a little bit old, but, overall, it is good hotel. I would recommend you to stay in this hotel and enjoy the shopping in Sun Center as well as the Valley of Waves
Reviewed January 16, 2019
3.6
Lee-Anne
Family with young children
Luxury Family
Stayed 4 nights in January, 2019
Disappointing”
5 Star price with 3 star facilities and 2 star staff.
Reviewed January 10, 2019
6.8
Good
Ashwin from South Africa
Couple
Luxury Twin
Stayed 4 nights in December, 2018
Dysfunctional airconditioner. We could not sleep. Uncomfortable living conditions. Lifts were not fu”
Dysfunctional airconditioner. We are not able to sleep. Uncomfortable living conditions. Lifts were non functional some of the time. Poor house keeping. Poor staff communication to guests. Condition of facilities have deteriorated since previous visits.
Reviewed December 29, 2018
2.0
ALDEANO from South Africa
Family with young children
Luxury Twin
Stayed 5 nights in December, 2018
Terrible place to stay...”
Everything about this hotel sucks...it is falling apart.Nothings works
Reviewed December 27, 2018
8.8
Excellent
wally from South Africa
Solo traveler
Luxury Twin
Stayed 4 nights in November, 2018
4 star hotel at 6 star prices. ”
Pros Good food, excellent lobby, bar and facilities. Good and friendly service. Lovely pool area. Cons Very expensive drinks , food and accommodation, Lack of fresh fruit juices for breakfast. Rooms need windows washed more regularly.
Reviewed November 08, 2018
8.0
Excellent
Bernadett from South Africa
Family with young children
Superior Luxury
Stayed 1 night in October, 2018
Very good”
Sleeper couches are needing to be replaced, thay are quite old. The big white container at the back of the gardens, close to the birds is an eye sore. Dry milk that had not been clean by the kettle. Staff friendly. Facilities need a general upgrade at some point.
Reviewed October 29, 2018
6.8
Good
Philip from United Kingdom
Couple
Luxury Twin
Stayed 2 nights in September, 2018
Good”
Disappointed with the hotel, although great location and grounds. Our aircon did not work properly and even after two visits (after a lot of chasing) still did not as the fan was not working. Bizarrely, the hair dryer was hard wired into a bedside drawer well away from a mirror, so could not move it or see myself using it! Hotel looked "tired" and not 5 star level. Restaurants excellent though.
Reviewed October 03, 2018
6.0
Peter from United Kingdom
Couple
Superior Luxury
Stayed 3 nights in May, 2018
Not very good value for the price ”
Hotel very old, swimming pool empty, superior luxury room without terrace
Reviewed May 26, 2018
Thank you for your comment and for choosing the Cascades Hotel as your preferred lodging facility for your stay at the Sun City Resort. Thank you for bringing to my attention the various points of concern. These have all been noted and I have discussed the issues with the relevant Management concerned who have devised and implemented a remedial plan of action in order to ensure we do not have a recurrence. Please be advised that we are doing renovations from the 1st of July 2018. As part of an international brand which prides itself on service, and front runners in the industry we serve; corrective measures have been devised and implemented to eliminate the possibility of re-occurrence in the near future as excellence is not an accomplishment but is rather a spirit and a never ending process that Hoteliers strive to master. Your comments will help us address the issue you brought to our attention so we can improve our service.
Responded May 29, 2018
The Cascades Hotel at Sun City
7.2
Very good
Timothy from Ireland
Couple
Superior Luxury
Stayed 1 night in March, 2018
Nice but dated”
Stayed here after a few nights in Pilansberg game reserve. It was very pleasant, but definitely shades of former glory.
Reviewed April 23, 2018
Thanks for staying with us. We appreciate your feedback!
Responded May 03, 2018
The Cascades Hotel at Sun City
4.8
Goolam from South Africa
Family with young children
Luxury Twin
Stayed 4 nights in March, 2018
I expected more”
I don't consider this property a five star. I've had the opportunity of travelling many destinations and stayed at many five star hotels, this by far was the most disappointing. breakfast was a nightmare. the so called 'heated pool' wasn't such. staff weren't very helpful neither were they cheerful. there were many muslim families present during my stay, and the hotel didn't bother catering for our dietary needs, very poor effort in the demarkation of food groups. The Cascades have much to learn if they desire recognition in the hospitality industry. I'm not a fussy person nor hard to please, but this vacation was definitely not worth the price. first and last visit to the cascades. wouldn't recommend this property for the discerning guest.
Reviewed April 02, 2018
Thank you for your comment and for choosing the Cascades Hotel as your preferred lodging facility for your stay at the Sun City Resort. Thank you for bringing to my attention the various points of concern. These have all been noted and I have discussed the issues with the relevant Management concerned who have devised and implemented a remedial plan of action in order to ensure we do not have a recurrence. As part of an international brand which prides itself on service, and front runners in the industry we serve; corrective measures have been devised and implemented to eliminate the possibility of re-occurrence in the near future as excellence is not an accomplishment but is rather a spirit and a never ending process that Hoteliers strive to master. Your comments will help us address the issue you brought to our attention so we can improve our service. We truly appreciate your business and hope you will give us additional opportunities to serve your lodging needs. Kind Regards Asa
Responded April 21, 2018
The Cascades Hotel at Sun City
7.6
Very good
MAJEDI from South Africa
Couple
Luxury Twin
Stayed 4 nights in January, 2018
Very good”
Elevators need maintenance. Hotel needs upgrade everything looks dated. Breakfast definitely not up to standard. Overall not a 5 Star. Overpriced .
Reviewed March 05, 2018
Thank you for the comment and to thank you for choosing the Cascades Hotel as your preferred lodging facility for your stay at the Sun City Resort. Thank you for bringing to my attention the various points of concern. These have all been noted and I have discussed the issues with the relevant Management concerned who have devised and implemented a remedial plan of action in order to ensure we do not have a recurrence. Please be advised that we will be doing renovations from the 1st of April 2018. As part of an international brand which prides itself on service, and front runners in the industry we serve; corrective measures have been devised and implemented to eliminate the possibility of re-occurrence in the near future as excellence is not an accomplishment but is rather a spirit and a never ending process that Hoteliers strive to master. Your comments will help us address the issue you brought to our attention so we can improve our service. We truly appreciate your business.
Responded March 07, 2018
The Cascades Hotel at Sun City
8.8
Excellent
Alexei from United States
Couple
Paraplegic Room
Stayed 4 nights in February, 2018
The best location in Sun City”
The location of Cascades is the best in this resort city. All the attractions are easily accessed by foot. There are plenty of very reasonably priced places to eat in the nearby Mall (like Nando's for instance). But the breakfast in the hotel is good enough and is served in a nice restaurant with comfortable chairs and big tables with the life piano music in the background. Some of the waiters could have shown more friendliness though. It would have been nice also if this restaurant was opened for lunch and dinner as well, but it is not the case. Generally, it is not clear where to find the food after 22:00. We didn't like the tap water and had to use the bottled water to make tea or coffee in the room. We enjoyed our stay and we were glad we selected this hotel, which seems the best in the area.
Reviewed March 03, 2018
Thank you for your comment and for choosing the Cascades Hotel as your preferred lodging facility for your stay at the Sun City Resort. Thank you for bringing to my attention the various points of concern. These have all been noted and I have discussed the issues with the relevant Management concerned who have devised and implemented a remedial plan of action in order to ensure we do not have a recurrence. As part of an international brand which prides itself on service, and front runners in the industry we serve; corrective measures have been devised and implemented to eliminate the possibility of re-occurrence in the near future as excellence is not an accomplishment but is rather a spirit and a never ending process that Hoteliers strive to master. Your comments will help us address the issue you brought to our attention so we can improve our service. We truly appreciate your business.
Responded March 07, 2018
The Cascades Hotel at Sun City
10.0
Exceptional
Jacqui from United Kingdom
Couple
Luxury Twin
Stayed 2 nights in February, 2018
Nice End”
We stayed in Sun City 3 weeks after travelling across South Africa. Check-in with Philyus was exceptional. The walks around the complex were pleasant and the variety of places to eat brilliant.
Reviewed February 28, 2018
Thanks for staying with us. We appreciate your feedback!
Responded March 07, 2018
The Cascades Hotel at Sun City
8.0
Excellent
Ashita from South Africa
Family with teens
Luxury Twin
Stayed 2 nights in October, 2017
Very good”
I always look forward to going to Sun City as it is a nice mid-week/weekend get away with loads of fun and adventure. However going back there after four years was somewhat different this time. I found the rooms at the Cascades to be less modern than I expected with a very dated look compared to what was advertised on the web. The entertainment centre had vastly changed to look somewhat like a mall more than an entertainment centre. This really killed my buzz. The pool at the Cascades was green! Which means we could only swim in one small section which was blue. This is not on especially during peak season! The water in my shower was cold in the mornings and only warmed up later on in the day. There is no adequate facility to ensure on going hot water. This was really frustrating. On the plus side the variety of restaurants and the new slides added to the valley of the waves made it a fun day in the sun. Although two slides were out of order. The staff were also very warm and friendly. Overall I would rate this trip a good one but I would think twice about staying at the Cascades again.
Reviewed October 28, 2017
Thank you for your comment and for choosing the Cascades Hotel as your preferred lodging facility for your stay at the Sun City Resort. Thank you for bringing to my attention the various points of concern. These have all been noted and I have discussed the issues with the relevant Management concerned who have devised and implemented a remedial plan of action in order to ensure we do not have a recurrence. As part of an international brand which prides itself on service, and front runners in the industry we serve; corrective measures have been devised and implemented to eliminate the possibility of re-occurrence in the near future as excellence is not an accomplishment but is rather a spirit and a never ending process that Hoteliers strive to master. Your comments will help us address the issue you brought to our attention so we can improve our service. We truly appreciate your business.
Responded March 07, 2018
The Cascades Hotel at Sun City
9.6
Exceptional
Priyanka from India
Couple
Luxury Twin
Stayed 1 night in September, 2017
Grand room!”
Helped us with an early check in despite the hotel being completely booked out. Really helpful staff and great buffet breakfast.
Reviewed September 17, 2017
Thanks for staying with us. We appreciate your feedback!
Responded March 07, 2018
The Cascades Hotel at Sun City
8.8
Excellent
badr from Saudi Arabia
Family with young children
Luxury Twin
Stayed 4 nights in September, 2017
Excellent”
The Elevator need maintenance
Reviewed September 12, 2017
Thanks for staying with us. We appreciate your feedback!
Responded March 07, 2018
The Cascades Hotel at Sun City
8.0
Excellent
Frederick from South Africa
Family with young children
Luxury Twin
Stayed 5 nights in April, 2017
Terrible check in but not on the part of the lady who checked me in - she tried her utmost to help”
When booking the two rooms I asked for either interleading rooms or rooms next to each other. I even called the Resort as was assured we had rooms next to each other. Upon arrival I was allocated rooms 710 and 718, how can I have my 5 year old staying so far from me? Absolutely disgusting service and these rooms don't come cheaply Secondly the heated pool was also turned off and the pool was not subject to maintenance and there was no warning either prior to or upon check in.
Reviewed April 28, 2017
Thank you for your comment and for choosing the Cascades Hotel as your preferred lodging facility for your stay at the Sun City Resort. Thank you for bringing to my attention the various points of concern. These have all been noted and I have discussed the issues with the relevant Management concerned who have devised and implemented a remedial plan of action in order to ensure we do not have a recurrence. As part of an international brand which prides itself on service, and front runners in the industry we serve; corrective measures have been devised and implemented to eliminate the possibility of re-occurrence in the near future as excellence is not an accomplishment but is rather a spirit and a never ending process that Hoteliers strive to master. Your comments will help us address the issue you brought to our attention so we can improve our service. We truly appreciate your business.
Responded March 07, 2018
The Cascades Hotel at Sun City
4.8
Veloshnee from South Africa
Couple
Luxury Twin
Stayed 2 nights in March, 2017
Acceptable”
Not wat I expected.
Reviewed March 22, 2017
Thank you for your comment and for choosing the Cascades Hotel as your preferred lodging facility for your stay at the Sun City Resort. Thank you for bringing to my attention the various points of concern. These have all been noted and I have discussed the issues with the relevant Management concerned who have devised and implemented a remedial plan of action in order to ensure we do not have a recurrence. As part of an international brand which prides itself on service, and front runners in the industry we serve; corrective measures have been devised and implemented to eliminate the possibility of re-occurrence in the near future as excellence is not an accomplishment but is rather a spirit and a never ending process that Hoteliers strive to master. Your comments will help us address the issue you brought to our attention so we can improve our service. We truly appreciate your business.
Responded March 07, 2018
The Cascades Hotel at Sun City
9.2
Exceptional
Kathija from South Africa
Couple
Paraplegic Room
Stayed 3 nights in February, 2017
Excellent”
Loved th security n cleanliness
Reviewed February 20, 2017
Thanks for staying with us. We appreciate your feedback!
Responded March 07, 2018
The Cascades Hotel at Sun City
6.4
Good
Nicolas from South Africa
Couple
Luxury Twin
Stayed 2 nights in February, 2017
NA”
NA
Reviewed February 16, 2017
Thanks for staying with us.
Responded March 07, 2018
The Cascades Hotel at Sun City
123
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