Velmore Hotel Estate
Velmore Hotel Estate
See all 6 photos
Standard Double Room Velmore Hotel Estate
Standard Double Room
See all 6 photos
Lobby Velmore Hotel Estate
Lobby
See all 6 photos
Lobby Velmore Hotel Estate
Lobby
See all 6 photos
Interior view Velmore Hotel Estate
Interior view
See all 6 photos
See map Velmore Hotel Estate
See map
Very good
Location
7.7
See all 6 photos Velmore Hotel Estate
See all 6 photos
Removed from saved list
Very good
From 46 reviewsSee what guests said
7.4
/
10
Very good cleanliness
7.6
Recommended by 84% of guests
Value for money7.5
Distance to city center15.1 Km
Location rating7.7
Nearest airportLanseria Airport (HLA)
Distance to airport19.5 km
84%

would recommend to a friend

Agoda Preferred Property

  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Breakfast [free]

  • Bar

Select your room
This property is in high demand!Last booked a few minutes ago
Luxury Double Suite
Luxury Double Suite
...
  • Room size: 25 m²/269 ft²
  • Mountain view
  • 1 double bed
Enter dates to see prices
Standard  Twin Room
Standard Twin Room
...
  • Room size: 20 m²/215 ft²
  • Mountain view
  • 2 single beds
Enter dates to see prices
Standard Double Room
Standard Double Room
...
  • Room size: 20 m²/215 ft²
  • Mountain view
  • 1 double bed
Enter dates to see prices
Luxury Twin Suite
Luxury Twin Suite
...
  • Room size: 25 m²/269 ft²
  • Mountain view
  • 2 single beds
Enter dates to see prices
Standard Twin
Standard Twin
...
  • Room size: 20 m²/215 ft²
  • Non-smoking
  • 1 double bed
Enter dates to see prices
Presidential Suite
Presidential Suite
...
  • Room size: 20 m²/215 ft²
Enter dates to see prices
Standard Double
Standard Double
...
  • Room size: 20 m²/215 ft²
  • Non-smoking
  • 1 double bed
Enter dates to see prices
Paraplegic Room
Paraplegic Room
...
  • Room size: 20 m²/215 ft²
Enter dates to see prices
Standard Double Grande (1 Double Bed) Double
Standard Double Grande (1 Double Bed) Double
...
    Enter dates to see prices
    Deluxe Suite
    Deluxe Suite
    ...
      Enter dates to see prices
      Have a question for Velmore Hotel Estate?
      Up to 30% off with Agoda Insider Deals!

      Prices drop the moment you sign in!

      Sign in now
      More about Velmore Hotel Estate

      More about Velmore Hotel Estate

      An overview

      Show less

      Nearest essentials

      Distances shown are straight-line distances on the map. Actual travel distances may vary.
      Show less

      What they offer

      Show less

      Property's guest policies

      Show less

      Some helpful facts

      Show less

      Real reviews from real guests

      Agoda Reviews (46)Booking.com Reviews (306)
      7.4
      /
      10
      Cleanliness7.6
      Facilities7.0
      Location7.7
      Room comfort and quality6.7
      Service7.2
      Value for money7.5
      Provided by verified guests of Agoda
      All guests (46)
      All room types
      Showing 29 verified guest comments
      12
      2.0
      Nabeel from South Africa
      Family with young children
      Luxury Double Suite
      Stayed 2 nights in December, 2018
      Disgusted by this hotel”
      Aircons in various rooms not working No help in assisting with the problem Not given options and are told what to do Useless staff and manager whom don’t know how to do their job Very incompetent Stay away at all costs!! I wouldn’t even stay here for free!
      Reviewed December 19, 2018
      Dear Nabeel, Thank you for taking the time to submit a review based on your stay with us. We are very disappointed with your review and sad to hear that you did not have a positive experience with us. Please accept our sincerest apologies for the inconvenience caused during your stay and we are very sorry that some of the aircons were out of order, we are sure that the maintenance team has now corrected this issue. We hope that you will consider visiting Velmore Hotel & Spa in the future. Warmest regards, Velmore Hotel & Spa
      Responded January 02, 2019
      Velmore Hotel Estate
      3.6
      Irshaad
      Family with young children
      Luxury Twin Suite
      Stayed 3 nights in December, 2018
      Velmore Estates: Entering a world of pain”
      I booked for a wedding over the long weekend 14-17 December 2018 and boy has this place deteriorated since the previous year I stayed (September 2017): 1. The air conditioning does not work in half the rooms (in Pretoria this is a deal breaker straight off the bat). 2. Globe in the lounge area of the room did not work, for half the day we went looking for switch but turns out the globe didnt work and the maintenance guy didnt have any parts, after much persuasion, he managed to take one out of one of the other rooms (common trend, hopefully was not occupied otherwise sorry for the other guest) 3. Phone lines not working, maintenance guy fixed it but two phones, wires sticking out of the room 4. Bright spot lights and airconditioning lights give you a permanent headache 5. If you ask for towels, be willing to negotiate, its either in the washing or they do not have enough or you get hand towels from the other rooms to make up for the absence of towels 6. The breakfast, wow wow
      Reviewed December 18, 2018
      Dear Irshaad, We would like to take this opportunity to thank you for staying with us at Velmore Estates and for submitting a review based on your stay with us. We would like to sincerely apologize for the inconvenience cause during your stay and please be aware that the level of service you received during your stay is not our standard. We hope you enjoyed the remainder of your stay and that the breakfast made up for the lack of service delivery and that you will consider visiting us again in the near future. Warmest regards, Velmore Hotel & Spa
      Responded January 02, 2019
      Velmore Hotel Estate
      9.6
      Exceptional
      Nirasha from South Africa
      Couple
      Luxury Double Suite
      Stayed 1 night in December, 2018
      What a great hotel”
      Velmore Suites are spacious and beautiful - we loved our stay there The breakfast choice was small but fine - it satisfied us The staff was awesome, went out of our way to make our stay wonderful In particular I wish to commend Brumilda Els - she went above and beyond to help us and to make our stay wonderful. Thank you
      Reviewed December 03, 2018
      Dear Nirasha, Thank you for taking the time to submit a review based on your stay and we are very pleased that you has an overall experience was positive. We hope to welcome you back in the future for another romantic getaway with us. Warmest regards, Velmore Hotel & Spa
      Responded December 11, 2018
      Velmore Hotel Estate
      8.4
      Excellent
      Marilyn from South Africa
      Group
      Standard Twin Room
      Stayed 1 night in October, 2018
      Excellent”
      Staff made our stay comfortable Pity the facilities was not available
      Reviewed October 30, 2018
      Dear Marilyn, Thank you for taking the time to review our hotel, we appreciate all guest feedback and reviews as it helps us improve future customer experience and satisfaction. Thank you for our excellent rating and we do apologies that there were certain facilities not available during your stay, as a hotel it is difficult to schedule maintenance on our facilities without it affecting some of our guests. We look forward to welcoming you back in the near future. Warmest regards, Velmore Hotel & Spa
      Responded November 07, 2018
      Velmore Hotel Estate
      9.2
      Exceptional
      Khanyisile from South Africa
      Couple
      Luxury Double Suite
      Stayed 1 night in October, 2018
      Beautiful Hotel”
      Very clean and spacious rooms. I loved everything about it. The breakfast and dinner, on point. The spa excellent. I would go back again.
      Reviewed October 22, 2018
      Dear Khanyisile, Thank you for taking the time to review our hotel. We greatly appreciate the feedback provided by our guests and we appreciate your excellent high rating of our hotel. We look forward to welcoming you back to our hotel in the near future. Warmest regards, Velmore Hotel & Spa
      Responded November 07, 2018
      Velmore Hotel Estate
      9.6
      Exceptional
      Amina
      Business traveler
      Luxury Twin Suite
      Stayed 12 nights in September, 2018
      Excellent service”
      Outstanding service received from Thabo. The staff were very friendly and my requests were efficiently taken care of except for the WiFi in the old building that is non- existent. I read that this matter was being addressed but sadly this is not the case. Same as other travellers according to their reviews I also found myself relocating to the new building due to this issue.
      Reviewed October 16, 2018
      Dear Amina, Thank you for taking the time to review our hotel. We greatly appreciate the feedback we receive from our guests. Thank you for outstanding review we really appreciate it. We looking forward to welcoming you back to our hotel in the near future. Warmest regards, Velmore Hotel & Spa
      Responded November 07, 2018
      Velmore Hotel Estate
      6.8
      Good
      Susan from Kenya
      Solo traveler
      Standard Double Room
      Stayed 1 night in September, 2018
      Clean hotel”
      It is far from restaurants or malls. Nicholas Thabo is pleasant and knows and loves his job. It is clean but poor service. Telephone in room was not working. I called reception three times from another room and it took two hours to get some response. Room service ends at ten pm! Monday morning between 7.30 -8 am there was loud singing and drumming very annoying. When I asked was told they sing when opening the Spa or something close to that. This hotel has a lot of potential if they improve on service. There was a lady at the reception who could not be bothered and was busy gossiping on the phone on Monday 24th September. Lots of improvement needed.
      Reviewed September 26, 2018
      Hi Susan, We would like to take this opportunity to thank you for selecting Velmore Hotel & Spa as your accommodation choice. We do apologize for any inconvenience caused during your stay and we have forwarded your complaints to Senior Management who will be taking the matter further. We hope to welcome you back to our hotel in the near future. Warmest regards, Velmore Hotel & Spa
      Responded November 07, 2018
      Velmore Hotel Estate
      9.6
      Exceptional
      Zeenat from South Africa
      Business traveler
      Standard Twin Room
      Stayed 1 night in September, 2018
      Big, clean and friendly”
      This hotel is brilliant, the rooms are huge and the staff are amazing. Would visit again
      Reviewed September 18, 2018
      Dear Zeenat, Thank you for taking time to review our hotel. We appreciate the great review you have given us. Looking forward to welcoming you back to our hotel in the near future. Warmest regards, Velmore Hotel & Spa
      Responded November 07, 2018
      Velmore Hotel Estate
      10.0
      Exceptional
      Fatima from South Africa
      Couple
      Standard Double Room
      Stayed 3 nights in August, 2018
      Enjoyed the venue had a great time ”
      Beautiful venue peaceful and tranquil
      Reviewed August 15, 2018
      6.8
      Good
      afroza from South Africa
      Couple
      Standard Double Room
      Stayed 1 night in March, 2018
      Not the best ”
      There was no hot water an problem sitting out the key card for the room. The location is great as well the spa
      Reviewed March 19, 2018
      Dear Afroza Thank you for letting us know about your experience and we are sorry that you did not have the best time with us. Senior management has been informed and we are working on making the necessary improvements. Once again pelase accept our sincerest apologies for this. We hope you will return again and that you will have a better time with us next time. Warm regards Staff and management Velmore Hotel & Spa
      Responded May 16, 2018
      Velmore Hotel Estate
      4.4
      Feroza from South Africa
      Couple
      Standard Twin
      Stayed 2 nights in August, 2017
      Awful and unprofessionl”
      Awful and unprofessionl
      Reviewed September 25, 2017
      4.0
      Feroza from South Africa
      Family with teens
      Luxury Double Suite
      Stayed 2 nights in August, 2017
      No service, very inefficnet and not professional”
      Awful
      Reviewed September 25, 2017
      8.4
      Excellent
      sean from United Kingdom
      Business traveler
      Luxury Double Suite
      Stayed 2 nights in September, 2017
      Good location for events like weddings, parties and conferences ”
      Unfortunately due to there being groups booked in for events, things can get out of hand. On Sunday morning I was woken up around 5am by people talking and shouting at the top of their voices as they were getting ready for their functions. People were running around the corridors and sleep became impossible. The hotel was transformed from a haven of peace and tranquillity to a chaotic noisy place. I believe the place is classy enough to instill a code of conduct that ensures the privacy and best interest of the rest of the clients is respected and protected. Throughout all the noise and chaos, hotel staff did not even venture out to ask the perpetrators of the noise to consider the rest of the guests who were trying to continue sleeping. That spoilt what had otherwise been a perfect stay
      Reviewed September 18, 2017
      7.6
      Very good
      Gabaiphiwe from South Africa
      Family with teens
      Standard Twin Room
      Stayed 1 night in August, 2017
      Lovely hotel.”
      I loved the hotel, large clean spacious rooms, beautiful gardens. Just got the idea that booking on the special offer gives you that level of service as well. My room had one small bar of soap, no shower cap, no shower gel and I wondered whether this had to do with the price I paid, Goedkoop is mos duurkoop!
      Reviewed August 28, 2017
      5.6
      MohammedSayeed from South Africa
      Group
      Standard Twin
      Stayed 1 night in August, 2017
      Not very co operative staff”
      The location was ideal . Close to Erasmia where we attended a wedding. The aircon and heater were out of order. It was freezing . Staff didnt sort out either. My dad is over 80 yrs old. We were not given another room. When we requested for additional blankets . They were provided for after more than an hour. Lighting is very poor . Not user friendly for applying make up and dressing up. No facial tissues in the bathroom in existing tissue box . None were brought even after requesting for all the five rooms that we booked. I dont think I would like to stay there again. Especially not in winter.
      Reviewed August 22, 2017
      3.2
      Ahmad from South Africa
      Solo traveler
      Standard Double
      Stayed 2 nights in August, 2017
      Terrible service”
      Disappointing stay. Rug and floor was wet upon arrival. There were no towels A single blanket for 2 single beds Heater was out of order and not fixed the next day as told.
      Reviewed August 22, 2017
      6.8
      Good
      Sabiha from South Africa
      Couple
      Luxury Double Suite
      Stayed 1 night in April, 2017
      Very comfortable ”
      The worst thing about our stay was that the toilet at times did not flush but maintenance came quickly to sort it out. Another con was the aircon did not work properly. But overall the stay was good and pleasant. Staff were friendly.
      Reviewed May 01, 2017
      4.8
      Naeem from South Africa
      Family with young children
      Luxury Double Suite
      Stayed 2 nights in April, 2017
      Service is the worst. ”
      Terrible staff attitude. Rooms were exceptionally late. Staff scream at each other in the passage. Towels were smelly and filthy although delivered 3 hours after a late check inn due to delays on their side.
      Reviewed April 18, 2017
      8.4
      Excellent
      Phumzile from South Africa
      Couple
      Standard Double Room
      Stayed 2 nights in January, 2017
      b”
      .
      Reviewed January 23, 2017
      8.4
      Excellent
      Rachael from South Africa
      Couple
      Standard Double Room
      Stayed 2 nights in September, 2016
      Weekend away”
      We had a great stay, the unfortunate we experienced was problem with the door. The card could not open for several times we had to insert the card till it opened or we called reception to assist. Besides the door issue it's a really beautiful hotel, won't mind visiting again.
      Reviewed September 19, 2016
      12
      This is a popular property. Don't miss out!

      Back to search results

      Back to room choices

      |

      Dismiss

      Velmore Hotel Estate
      |Very good 7.4
      ×
      Check in. Step out.
      Experiences on Agoda. Because your room is just the beginning.

      • Very good location