Book Now: Yutorelo Toyako

Excellent
From 153 reviewsSee what guests said
8.2
Recommended by 89% of guests

Real reviews from real guests

Agoda Reviews (153)Booking.com Reviews (209)
8.2
Excellent
From 153 reviews
Read reviews from:
Cleanliness8.3
Facilities8.1
Location8.1
Room comfort and quality8.1
Service8.4
Value for money8.1
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Japanese Style Family Room with Shared Bathroom - Non-Smoking
Japanese Style Family Room with Shared Bathroom - Smoking
Japanese Western
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Showing 81 verified guest comments
9.2
Exceptional
Melissa from Japan
Family with young children
Japanese Style Family Room with Shared Bathroom - Non-Smoking
Stayed 1 night in September, 2017
All the necessities with some nice surprises ”
The hotel itself is a little outdated. With that said, our room was clean and just as described. All the staff were friendly and helpful. Meals were good and the onsen was small but nice.
Reviewed October 02, 2017
8.4
Excellent
Fabian from Switzerland
Group
Japanese Style Family Room with Shared Bathroom - Non-Smoking
Stayed 1 night in August, 2017
great place with onsen”
the price included dinner and breakfast. and both was deliciouse and more than expected. the staff spoke japanese but was very friendly and helpful. the onsen was very nice too. can certainly recommend it to families or people who want to experience tatami mats and onsen, a japanese way of stay:)
Reviewed August 16, 2017
9.6
Exceptional
Ting from Malaysia
Couple
Stayed 1 night in July, 2017
HOT SPRING AND NEAR TO LAKE TOYA”
Hotel staffs very helpful and nice. Hotel breakfast very delicious and we enjoy the hot spring in the hotel. It's about 3 min by walk to see the beautiful lake toya.
Reviewed July 13, 2017
6.0
Jolin from Singapore
Group
Japanese Style Family Room with Shared Bathroom - Non-Smoking
Stayed 1 night in July, 2017
Go elsewhere if you have money to spare”
This hotel is not directly in front of Lake Toya unlike other hotels/ryokan. Room was not as spacious as expected. Barely had space to walk with three people squeezing in a room and toilet/bathroom was really tiny. If you're on a budget trip, go on ahead and book this accomodation but if you're not, just spare a few more dollars and book another one. On a side note, breakfast was decent enough.
Reviewed July 05, 2017
6.8
Good
Lena from Hong Kong
Group
Stayed 1 night in June, 2017
Good”
Lovely ryokan style hotel but staff can't speak a word of English! Very rigid at breakfast and not too friendly. Menus only in Japanese.Food was good.Toilet not properly clean and smells strongly of ammonia. Onsen switched in the morning and no info provided! The female bath was located on ground floor in the evening and strangely switched to male spa after 5am! We used the bath in the evening and naturally had a shock of our lives and ambarassed ourselves +others in the morning thinking we were in the right gender Onsen !!
Reviewed June 22, 2017
8.0
Excellent
Qianru from Singapore
Family with young children
Stayed 1 night in May, 2017
Very good”
Quiet environment. Hot spring was great and clean. Carpark was jus outside the hotel. Walking distance to convenience store.
Reviewed June 18, 2017
7.2
Very good
Sheila from Singapore
Family with young children
Japanese Style Family Room with Shared Bathroom - Non-Smoking
Stayed 1 night in June, 2017
Cozy hotel”
Hotel is 2 streets away from Lake Toya, they charged extra per room for onsen (which I can't understand why since the hotel rates are not cheap). Breakfast is more japanese style, good variety.
Reviewed June 12, 2017
6.4
Good
Sue from Singapore
Family with teens
Stayed 1 night in May, 2017
Old charm at great location”
Great location, just 10mim walk to the ferry terminal & Lake Toya Park where we can enjoy firework. Room size is reasonable even after laying 3 futons. Little thoughtful items like neck massager & back scratcher. Kisekk dinner is sumptuous & breakfast spread is great too (fair spread of western & Japanese).
Reviewed June 02, 2017
9.2
Exceptional
Edmond from Hong Kong
Couple
Stayed 1 night in October, 2015
Reasonable price, good environment”
The hotel worth the price. Although the hotel is not brand new but the room is tidy and the spa is great.
Reviewed October 23, 2016
9.3
Exceptional
Asura from Hong Kong
Couple
Stayed 1 night in November, 2015
Nice room Nice view”
The location is great. The view is great. The room is clean and I like it so much.
Everything is nice and great. But it would be much better if the hotel hot spring and stones are cleaner.
Reviewed November 30, 2015
8.0
Excellent
Yong from Singapore
Group
Stayed 1 night in August, 2015
comfortable stay”
Convenient, comfort room, friendly staff
The staffs are friendly and it was a nice experience sleeping in Japanese style. It is actually quite comfortable. Walking distance to lake toya
Reviewed September 30, 2015
8.7
Excellent
Pik from Malaysia
Solo traveler
Stayed 1 night in September, 2015
Helpful hotel staff ”
Hotel staff were very helpful and provided very good service. Location of the hotel is very near to Lake Toya. Hence, it's just a short walk away to view the firework, during summer month.
We were impressed by the service standard provided by the hotel staff. Despite they understood little English, they tried their very best in interpreting what we tried to say. In the end, we used language translator app to communicate. Hotel provided complimentary shuttle service to/from JR station with prior booking, making it convenient to travel as the distance took about 10 minutes ride. The hotel was located near to Lake Toya. It's a short walk to the Lake for summer firework viewing.
Reviewed September 07, 2015
6.3
Good
Tesu from United States
Couple
Stayed 2 nights in July, 2015
Time to strength the staffs language capability ”
Hot spring, dining in room experience, quite
First of all, the staffs don't understand and speaking any English. Very hard to communicate. There is no hair dryer in the room and again can't talk to staffs as hey haven't ideas what is the complain. The meals are OK nothing fancy but dining in room experience is good. The room make up was not done for unknown reasons and need to drag staffs to the room to show the problem. The hot spring is pretty good as it is not too busy and provide good relaxation.
Reviewed July 31, 2015
7.3
Very good
law from Hong Kong
Solo traveler
Stayed 1 night in March, 2013
beautiful”
good location
The only good thing about our 1 nights stay in this hotel It's very close to station (within walking distance in less than 10 minutes) with convenience store, Daiso, Gon Cha, Coffee, and a number of restaurants located just a stone away. - From Incheon International Airport, take the AREX Non-stop Express Train to Station (about 40 - 45 minutes). Thereafter at Station, take Line to airport. room: 1) We had a double bedroom and it was really a small room with cramped toilet. The major thing was the housekeeper wasn't doing his / her job properly. Room was dusty with traces of hair was stains. 2) Even if we requested for housekeeping everyday,
Reviewed February 25, 2014
7.7
Very good
Lotto from Hong Kong
Couple
Stayed 1 night in February, 2013
relax and enjoyable”
clean, convenient, friendly staff
It was a very relax and enjoyable stay. The staff are very nice and helpful. I left a ear warmer in the lobby, they helped me to keep it in the reception and gave it back to me in the next morning. The room was clean and tidy. "Tatami" was very comfortable. I had a sweet dream:)
Reviewed August 12, 2013
9.7
Exceptional
Tsz from Hong Kong
Solo traveler
Stayed 1 night in July, 2013
Incredible dinner and breakfast”
yummy dinner and breakfast. Staffs are very helpful
Dinner provided was exceptionally large and tasty, it is provided in room which a staff would come in the room and kneel on the floor to prepare dinner for you, very Japanese style. Breakfast was equally exceptional. The hotel is only three minutes walk from the Lake Toya which has fireworks every night. Staffs are very attentive and helpful. Also, the spa is very comfortable yet allows you to experience Japanese style of living to the fullest.
Reviewed July 20, 2013
7.0
Very good
Zhenghong from China
Couple
Stayed 1 night in February, 2013
Kindly Hotel”
beautiful
There's 10 mins walk to Bus Station. It has a large room with japanese style. The Lobby is beautiful.
Reviewed February 15, 2013
6.8
Good
Doris from Switzerland
Couple
Japanese Style Family Room with Shared Bathroom - Non-Smoking
Stayed 3 nights in June, 2017
Good”
WLAN leider nur in der Lobby. Frühstück fand ich nicht so lecker, liess ich aus. Es war ok, für einen nächsten Besuch würde ich mir wahrscheinlich ein anderes Hotel suchen. Der Herr an der Reception war unfreundlich. Tolles Onsen Bad.
Reviewed June 14, 2017
10.0
Exceptional
zhenzhen from China
Solo traveler
Japanese Style Family Room with Shared Bathroom - Non-Smoking
Stayed 1 night in March, 2018
Exceptional”
小さな弟の前は本当に非常に格好良い、告白することができます私に返信、あなたの愛を見ることを望む
Reviewed March 02, 2018
8.0
Excellent
masashige from Japan
Family with young children
Stayed 1 night in April, 2013
洞爺湖の上をみると羊蹄山!”
札幌からの長距離バスの停留所から徒歩圏内、ホテルのスッタフがとても親切、洞爺湖と羊蹄山の眺めが最高!
外観もとても素敵ですが、中に入ってみるともっと素敵です。チェックインするロビーはいい雰囲気です。スタッフのチェックイン手続きもスムーズで、親切でした。温泉は時間により男湯と女湯がいれかわり、どちらも入ることができます。にごったお湯で、あがった後しっとりしました。夕食はお部屋食で、釜飯が美味しかったです。お布団もふかふかで気持ちよく寝られました!
Reviewed May 22, 2013
6.8
Good
Sirikwan from Thailand
Couple
Japanese Style Family Room with Shared Bathroom - Non-Smoking
Stayed 1 night in May, 2018
Not good enough”
Advantages - There are free parking lots. - Room is OK. Futon (bed) is very comfortable. - Staffs are good. Disadvantages - Breakfast not good enough with this price. I think they should have at least sashimi. - You can’t see Toya lake directly because there is a building in front of this hotel. - Small bathroom. - This hotel charges 300 Yen/person for Onsen even you stay here.
Reviewed May 10, 2018
9.3
Exceptional
Sumonchart from Thailand
Couple
Stayed 1 night in April, 2013
เงียบสงบ อาหารอร่อย บริการเยี่ยม”
บรรยายกาศดี สะดวกสบายใกล้ทะเลสาบโทยะ มีบริการออนเซนฟรีสำหรับแขกที่เข้าพัก ห้องพักแบบญี่ปุ่นสะอาด อาหารอร่อยทั้งมื้อเช้าและมื้อเย็น เป็นโรงแรมที่ดีเยี่ยมในการพักผ่อน และได้รับความสะดวกในการจัดรถรับส่ง
Reviewed April 16, 2013
10.0
Exceptional
Sau from Hong Kong
Couple
Japanese Western
Stayed 1 night in March, 2018
優閒休息之旅”
需然房間不是全湖景, 但非常舒適寬敞寧靜. 很適合作休息方放鬆之旅. 而且溫泉好乾淨.
Reviewed March 22, 2018
9.2
Exceptional
mungoi from Hong Kong
Solo traveler
Japanese Style Family Room with Shared Bathroom - Non-Smoking
Stayed 1 night in November, 2017
經典溫泉酒店”
一泊兩食的溫泉之旅。 旅館位處溫泉街區,乘搭來往JR洞爺和這區的道南巴士,於桵町下車走<5分鐘便到。 門口和接待處氣派不凡,值得一注。房間和服務到位,溫泉不論室內還是露天佳出色,兩溫泉早晚輪替。晚餐豐富,隨季節更改,意外地不會過多,味道滿意;早餐以自助型式進行,主和含洋,選擇和質素合理。 接待員需不能說英語,但服務不減﹐為我們安排shuttle bus到JR,讓我們的旅程完滿。
Reviewed January 01, 2018
8.4
Excellent
SHU from Taiwan
Solo traveler
Stayed 1 night in November, 2017
整體而言滿意”
建議提供飯店往返札幌的接駁車
Reviewed November 23, 2017
10.0
Exceptional
Wong from Hong Kong
Couple
Stayed 1 night in July, 2017
很好的溫泉”
就湖的不遠處,晚上走落去湖邊看煙花,房間很好,餐食很好
Reviewed November 13, 2017
8.8
Excellent
YUJU from Taiwan
Group
Stayed 1 night in October, 2017
洞爺湖溫泉宿旅”
旅館外觀與大廳看起來氣派高級,房間是傳統日式榻榻米風格,每間房還有一台個人按摩椅,真是太好了,入住時還有手工餅乾與茶包可放鬆一下,早晚餐在入住時都要先預約時段,記得煙火是在晚上8:45,晚餐豐富精緻好吃,葉子燒雞非常獨特,最好吃難忘的是栗子飯,自助式早餐是我們在北海道八天來最好最豐富的,千萬別錯過,說到可改善的是房間浴室洗臉台開熱水會有大聲噪音和漏水,還好大部分都去泡溫泉,溫泉浴場盥洗用品到保養用品都超豐富,另外就是WIFI只在大廳才有,旅館雖然不是正於湖畔,但是走過去5分鐘而已還算是方便。
Reviewed October 31, 2017
10.0
Exceptional
CHUN from Hong Kong
Couple
Japanese Style Family Room with Shared Bathroom - Non-Smoking
Stayed 1 night in October, 2017
Exceptional”
浸完溫泉,間房好大執一劑好正!
Reviewed October 20, 2017
6.8
Good
Sandy from Hong Kong
Family with teens
Stayed 2 nights in August, 2017
沒有晚餐好可惜”
因航班延遲,到達酒店時已到8:30pm,職員告訴我們晚飯時間已過,不能提供餐飲 。當詢問職員附近餐廳的地方時,告訴我們附近的餐廳已全關門,並沒有提供協助。我們當然不相信,於是check in 後在附近找到拉麵店啊!第二天晚餐安排在大廳吃飯,味道及份量適中尚可。
Reviewed August 18, 2017
8.7
Excellent
FUNG from Hong Kong
Couple
Stayed 1 night in September, 2015
比想像中好”
大堂靚,食用好,價錢平.
Reviewed September 14, 2015
8.0
Excellent
Chi from Hong Kong
Couple
Stayed 1 night in June, 2015
舒適的酒店”
舒適,清潔,親善
Reviewed July 01, 2015
9.2
Exceptional
JUNHO from South Korea
Solo traveler
Main Building Budget Windowless Japanese-Style Room with Free Internet
Stayed 1 night in June, 2017
너무너무 좋아요”
저는 개인실을 싸게 했는데 도야호도 가깝고 온천도 있고 상당히 괜찮았습니다.
Reviewed May 15, 2018
9.6
Exceptional
eunmi from South Korea
Solo traveler
Stayed 1 night in July, 2017
굿”
도야역으로 왕복 송영이 되서 너무 좋았습니다.짐도 다 들어주시고 호수 전망은 아니지만 불꽃놀이는 나가서 보는게 더 좋으니 큰 상관은없고 가격대비 식사도 괜찮고 시설은 보통... 어차피 도야호 근처는 두군데 빼고 다 오래되었어요.너무 큰 기대를 하지않는다면 좋습니다
Reviewed April 28, 2018
8.4
Excellent
LEE from Japan
Couple
Japanese Style Family Room with Shared Bathroom - Non-Smoking
Stayed 1 night in October, 2017
가격대비 만족!”
도야호에서 3분거리? 약간 뒷쪽에 위치한 호텔입니다. 하지만 불꽃은 나가서 보시는게 훨씬 잘 보이기때문에 이점은 문제되지않습니다. 식사도 잘 나옵니다! 룸도나쁘지않아요!
Reviewed October 13, 2017
7.2
Very good
HeeJoo from South Korea
Solo traveler
Stayed 1 night in August, 2017
오래된 여관 같은 숙소입니다.”
3층에 묵었는데 도야호가 주변이 아니라 호수가 바로 보이지는 않습니다. 건물이 외관이나 로비 쪽은 잘되어있는데, 객실 쪽은 건물이 좀 오래된 것 같습니다. 오래된 건물이라 다소 냄새가 나는 것 같은데 못견딜 정도는 아닙니다. 가격 대비 식사(석식, 조식 모두) 괜찮은 편이라 생각되고 온천도 할 수 있으며 일본답게 직원분들도 친절합니다. 도야호온천 쪽에는 호텔이 많아 숙소가 대체로 비싼 편이라 가격 대비 전반적으로 만족했습니다.
Reviewed August 29, 2017
5.6
EUNMI from South Korea
Solo traveler
Japanese Style Family Room with Shared Bathroom - Non-Smoking
Stayed 1 night in July, 2017
별로예요”
룸에셔 식샤 가늠 하지 않아요 방에 면지도 많고 호텔 안과 방에 좋쟈 않은 냼섀가 나서 마니 불쾌했어요 직접 깔아주는 이불은 푹신했네요
Reviewed July 12, 2017
8.0
Excellent
DONGCHUL from South Korea
Family with young children
Stayed 1 night in July, 2017
합리적인 가격에 온천오 이용가능하고 좋았어요.”
장점은 노천온천. 단점은 온천 규모가 작다
Reviewed July 08, 2017
4.4
sd from South Korea
Couple
Stayed 1 night in July, 2017
기대이하...”
일박에 50만원 짜리 14만원으로 할인한다고해서 구매했습니다. 일본 전통 방을 체험 한다고 생각하거나,그냥 14만원짜리 방이라고 생각하시는게 맘 편할겁니다. 시설이 오래되서 여관 느낌이 좀 납니다. 로비는 멋있습니다. 대나무 특유의 냄새가 있습니다. 호수 뷰가 잘 안보입니다.
Reviewed July 07, 2017
10.0
Exceptional
wing from China
Solo traveler
Japanese Style Family Room with Shared Bathroom - Non-Smoking
Stayed 1 night in February, 2018
Exceptional”
JR到达后必须乘坐巴士到达温泉镇(酒店提供的shuttle bus一直无法预约)。下雪天,还是建议直接taxi比较好。酒店的1宿2泊不错,晚餐很丰富,吃得很饱。
Reviewed March 06, 2018
9.2
Exceptional
DONG
Couple
Japanese Style Family Room with Shared Bathroom - Non-Smoking
Stayed 1 night in January, 2018
很棒”
标准的日式旅馆 很棒的入住体验!榻榻米的床铺店员会帮你铺好 睡得太舒服了 简直比床还舒服 好评
Reviewed February 02, 2018
9.2
Exceptional
YUYIN from China
Solo traveler
Japanese Western
Stayed 1 night in January, 2018
很赞!”
很好的体验!前台有中文服务小哥,管家一样的爷爷英语也可以交流。酒店很传统,浴衣也很漂亮的!温泉室外的温度刚好,室内有点热。晚上人很少的~希望温泉馆里有音乐就更好啦~
Reviewed January 15, 2018
9.2
Exceptional
xinrui from China
Couple
Stayed 1 night in July, 2017
Exceptional”
早餐晚餐都很好吃 位置离湖不是很近但是走走就到了 服务很好
Reviewed November 13, 2017
10.0
Exceptional
weiwei from China
Solo traveler
Stayed 1 night in October, 2017
日式酒店”
真的真的非常非常喜欢!非常推荐,怎么不能上图啊?
Reviewed November 04, 2017
10.0
Exceptional
HAIJIE from China
Solo traveler
Stayed 1 night in October, 2017
Exceptional”
离巴士站2分钟,典型的温泉酒店,日式榻榻米房间 晚餐还不错,服务态度很好,吃饭的时候会有人把床铺好 早餐非常丰盛 温泉泡的也舒服,退房的时候记得交150日元的温泉税
Reviewed October 24, 2017
9.6
Exceptional
NINGNING from China
Family with teens
Japanese Style Family Room with Shared Bathroom - Non-Smoking
Stayed 1 night in July, 2017
Exceptional”
酒店提供JR或者巴士站的接送服务。早晚餐很惊艳!位置还好,虽然不能直接看到花火,不过走过去也很近
Reviewed August 27, 2017
10.0
Exceptional
NINGNING from China
Family with teens
Stayed 1 night in July, 2017
日式风情,服务餐饮超满意!”
因为看到可以接送和中文服务才订的。虽然酒店房间稍显陈旧。但是酒店接待大厅一进去就被惊艳到了好么!早晚餐半食宿,简直不要太丰盛!温泉有室内外的,到湖边步行也就几分钟而已,路上还会路过一个711。来的时候坐的JR,酒店派了一个大叔来接,走的时候要去道南巴士站,酒店也很痛快答应送去。就是前台的英文一般,中文服务要特别提出,那个会中文的大叔才会出来接待。平时前台就是一个爷爷,和一个超帅像韩流明星的小哥轮流接待。
Reviewed August 22, 2017
8.0
Excellent
WANYAO from China
Solo traveler
Stayed 1 night in August, 2017
还可以”
酒店位置离湖边有距离,前面还有一排楼,所以想从窗外看湖景的话就不用选择这里了,员工英语水平有待提高,早餐很丰盛。
Reviewed August 21, 2017
9.0
Exceptional
yin from China
Business traveler
Stayed 1 night in October, 2015
典型的日式旅馆”
房内餐饮,温泉,服务
晚饭很丰盛,和牛很香很香,房间大,可以住四个人,能看到洞爷湖景——一丁点。中国游客极少,但酒店有位工作人员,帮了很大的忙,用中文沟通很方便。温泉不是露天的,有顶棚,不过这样也干净些,每天晚上8点30清洁浴场,然后更换男女浴场位置,可以泡到不同的汤。我房间的工作人员很nice ,非常憨厚的小伙子,给他点个赞。
Reviewed October 31, 2015
10.0
Exceptional
yingche from Taiwan
Family with teens
Japanese Style Family Room with Shared Bathroom - Non-Smoking
Stayed 1 night in January, 2018
完美溫泉飯店”
非常感謝中文翻譯-處處關心
Reviewed January 22, 2018
9.6
Exceptional
Yu from Taiwan
Group
Stayed 1 night in August, 2017
放鬆心情的好地方”
與朋友一起吃懷石料理、看洞爺湖煙火、泡湯,雖然不在湖畔,但走路過去不用5分鐘,價格相較之下比較划算! 隔天要到有珠山搭纜車,行李可借放。
Reviewed January 21, 2018